Dear Support Team, I am writing to raise a serious concern regarding my funded account. I successfully completed Phase 1 and Phase 2 of the challenge and was moved to a li... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I started using CapitalChain for my own trading experience for months. And I really like the clear dashboard and the helpful price alerts. Whenever I've had a question, their support has been quick an... Toon meer
Bedrijf heeft geantwoord
Capital Chain is easily one of the best prop firms I’ve traded with. I’ve already received two payouts and I’m about to get my third, which says a lot in this industry. Their trading conditions are to... Toon meer
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Everything under Capital Chain is best, from buying of propfirm to getting the account straight to funded and kyc process all went smoothly. The payout process works fine as I got my first payout... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Capital Chain is a prop firm founded by respected traders and experienced expatriate professionals, supported by a group of major companies. On the path of DEFI-driven prop trading (currently under development), blends smart technology with strong operational capability. With solid resources, reliable liquidity support, and a fully scalable infrastructure, shaping a future-ready ecosystem designed to empower traders worldwide.
Contactgegevens
Dubai, Verenigde Arabische Emiraten
- support@capitalchain.co
- capitalchain.co
4,0
Goed
49 reviews
Heeft 44% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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Exceptional support and fair resolution!
I recently had an issue with my account, but the CapitalChain team handled it with incredible professionalism. After a constructive discussion, they reinstated my account, showing that they truly value the effort their traders put into the evaluation process.
It is rare to find a prop firm that listens to its traders and works toward a fair solution. Their support team was patient and helpful throughout the entire process. I’m very happy to be back trading on the platform and highly recommend them to anyone looking for a firm that treats its clients with respect.
Looking forward to a long and successful partnership!
16 april 2026
Review zonder uitnodiging
I had a really great experience with…
I had a really great experience with this funded firm. After clearing my 1st phase, I received my funded account without any issues, which was a very smooth process.
The support team on Discord is honestly amazing. Whenever I faced any problem, Mahbood1100 sir and .mstwanted were always there to help me quickly. Sukma Rizky sir also supported me a lot throughout my journey.
What makes this firm stand out is their regular offers and discounts, which are very helpful. Also, the payouts are fast, which builds trust. The Atomic account option is even better because it offers a 100% refundable fee, which is just amazing.🤩🤩
Overall, this is one of the best funded firms I’ve come across. Highly recommended for anyone serious about trading ✅❤️
16 april 2026
Review zonder uitnodiging
Purchased a 100k account and will trade…
Purchased a 100k account and will trade
Very less spread and good conditions
Looking forward for it
15 april 2026
They are scammer's
They are scammer's
Don't buy from this propfirm.
They blocked my friend's account after passing all challenges. Also they denied payout requests. I just telling you don't fool by cheap price.
15 april 2026
Review zonder uitnodiging
They blocked after passing my challenge…
They blocked after passing my challenge and they have hidden rules.
Account number: 132529702
They will never make payment. Don't fool by cheap price. Don't waste your time and money 💯.
15 april 2026
Review zonder uitnodiging
Dear Support Team,
Dear Support Team,
I am writing to raise a serious concern regarding my funded account.
I successfully completed Phase 1 and Phase 2 of the challenge and was moved to a live funded account. However, before accessing the account fully, I was required to complete KYC verification.
Unfortunately, due to a technical issue/bug on your system, my KYC process could not be completed despite multiple attempts from my side. Without any fault on my end, my account has now been marked as “Blocked.”
This is extremely concerning because:
* I have already passed all required phases successfully.
* The issue occurred due to a system error, not user negligence.
* I was not provided a fair chance to complete KYC.
I request you to please take immediate action on this matter and provide one of the following resolutions:
1. Re-initiate my KYC process so I can complete verification, OR
2. Restore/unblock my funded account at the earliest.
I am fully willing to complete KYC again and provide any required documents.
Kindly treat this matter as urgent and resolve it as soon as possible. I am looking forward to your prompt response.
Thank you.
Regards
[HIMANSHU SONI]
Account number= D#1578288
15 april 2026
Review zonder uitnodiging
Antwoord van Capital Chain
Dear Himanshu,
We would like to inform you that you successfully passed your account in October 2025 as part of our Free Giveaway Program.
However, the account has remained inactive for the past six months and has consequently breached our Inactivity Rule.
Additionally, after successfully passing Phase 2, traders are required to complete the KYC process within 30 days of account clearance. As this requirement was not fulfilled within the stipulated timeframe, it constitutes a violation of our KYC policy.
Due to the breach of both the inactivity rule and the KYC compliance requirement, the account has been permanently closed. This is considered a valid and final breach under our terms and conditions.
Unfortunately, we do not have the option to reactivate the account, as this falls under a hard breach of our policies.
We appreciate your understanding in this matter.
Kind regards,
Capital Chain Team
Acc ID: D#1578288
Fake reviews
I am editing my previous review to expose the truth about Capital Chain. This firm is holding payouts hostage and forcing traders to leave positive reviews on Trustpilot before they even process the withdrawal.
I have clear chat proofs where their support staff explicitly stated: "After your review is live we will process" and "All participants are required to leave a review at the time of their payout request."
This is a clear violation of Trustpilot’s guidelines and a huge red flag for any trader. Do not trust their high ratings, as most of them are forced. They are not transparent and are using unethical tactics to maintain their reputation. Be very careful with your money here.
16 april 2026
Review zonder uitnodiging
Got Three payouts from them
Working with them for the last three months i can say that this prop firm is excellent. i got three payouts from them. They have instant execution with good customer support and amazing spreads
25 maart 2026
Review zonder uitnodiging
I have been using this prop firm for 3…
I have been using this prop firm for 3 to 4 months now and I will say it really a good prop firm to look into I already received 3 payouts split from them from the free $5k account they shared during community engagement program, their spread is so tight just like raw spread and their prices are affordable no hidden rules everything about rules is straight forward and traders friendly. Thanks to them I gained Alot I really appreciate the opportunity they gave me their support team is always active to help and talk respectfully.
18 maart 2026
Review zonder uitnodiging
This is the first time I have received…
This is the first time I have received payout from the propfirm company, and this is also the best propfirm in my opinion at the moment, starting from the easy rules, there are no hidden rules, everything is transparent.Also with a very thin spread, I am currently waiting to receive my first payout.
5 maart 2026
Review zonder uitnodiging
Amazing Prop firm
Amazing Prop firm , rules are very easy, very helpful customer service and overall good experience. I have submitted my payout let's wait for it ☺️
26 februari 2026
Review zonder uitnodiging
Antwoord van Capital Chain
Hello Trader,
Thank you so much for your amazing review! 😊 We’re really glad to hear that you’ve had a great experience with our prop firm and that you find our rules easy to follow and our customer support helpful.
Congratulations as well on submitting your payout request! 🎉 Our team is currently reviewing it, and we aim to process payouts as quickly and smoothly as possible. If you need any assistance or have questions while waiting, our support team is always here to help.
We truly appreciate your trust and support, and we’re excited to continue being part of your trading journey. 🚀
Best regards,
The Capital Chain Team
got my first payout with capital chain…
got my first payout with capital chain i am looking forward to work with them.
16 februari 2026
Review zonder uitnodiging
Antwoord van Capital Chain
Hello Trader,
Thank you for sharing your experience!
Congratulations on receiving your first payout with Capital Chain — that’s a great milestone! We’re very happy to hear that you’re enjoying working with us and we truly appreciate your trust in our platform.
Our team is committed to providing a smooth trading experience and reliable payouts, and we’re excited to continue supporting you on your trading journey.
Wishing you continued success, and we look forward to celebrating many more milestones with you!
Best regards,
The Capital Chain Team
This is real nice propfrim me join…
This is real nice propfrim me join November month this propfrim
I have received 3 payouts, and the 4th one is in process
Custmer suport also very helpfull
Nice propfrim ❤️
11 november 2025
Review zonder uitnodiging
Antwoord van Capital Chain
Hello Trader,
Thank you so much for your kind review!
We’re really happy to hear that you joined us in November and have already received three payouts, with your fourth one currently in process. That’s an amazing achievement- congratulations!
It’s also great to know that our customer support team has been helpful and that you’re enjoying your experience with our prop firm. Your feedback means a lot to us and motivates us to keep improving.
We truly appreciate your trust and look forward to supporting you through many more successful payouts ahead!
Best regards,
The Capital Chain Team
I am getting 2nd payout recieve smoothy…
I am getting 2nd payout recieve smoothy best prop firm
11 februari 2026
Antwoord van Capital Chain
Hello Trader,
Thank you for your wonderful review!
Congratulations on receiving your second payout smoothly — that’s a great achievement! We’re really happy to hear that you’re having a positive experience with our prop firm.
Our team works hard to ensure fast payouts and a smooth trading environment for all our traders, so your feedback truly means a lot to us.
We appreciate your trust and support, and we look forward to celebrating many more payouts with you in the future!
Best regards,
The Capital Chain Team
Professional & Reliable
I found the CapitalChain easy to use with clear rules and a structured process. Customer support was polite and helpful when needed.
Overall, a solid experience and good professionalism
20 juli 2025
Review zonder uitnodiging
Antwoord van Capital Chain
Hello Trader,
Thank you for taking the time to share your experience with CapitalChain!
We’re glad to hear that you found the platform easy to use and that our rules and processes were clear and well structured. Providing a transparent environment and maintaining professionalism in every interaction is very important to us.
It’s also great to know that our customer support team was polite and helpful when you needed assistance. Your feedback truly means a lot to our team.
We appreciate your support and look forward to continuing to provide you with a great trading experience!
Best regards,
The Capital Chain Team
Antwoord van Capital Chain
Hello Trader,
You're very welcome and thank you for your kind words! 😊
We truly appreciate your support and are glad to have you as part of the Capital Chain community. Our team is always here to help and to make sure you have the best possible trading experience.
Wishing you continued success in your trading journey, and we look forward to supporting you every step of the way!
Best regards,
The Capital Chain Team
They just making lack of excuse...
They just making lack of excuse...
Fake prop scammer
6 februari 2026
Antwoord van Capital Chain
Hi there,
Thank you for sharing your feedback. We’re sorry to hear that you feel this way about your experience. Our goal is always to provide a transparent and fair environment for all traders.
If there has been any misunderstanding or issue regarding your account, payout, or trading activity, we would really like the opportunity to review it and help resolve it for you. Please feel free to contact our support team with your account details so we can investigate the matter properly.
Your concerns are important to us, and we’re committed to addressing them in a clear and professional manner.
Best regards,
The Capital Chain Team
4 month completed with working with…
4 month completed with working with capital chain , they are really doing great job, their support service is very fast &smooth and dashboard is user friendly, most important thing payouts i received my payout very smoothly without kind of issues.... Really great
10 november 2025
Review zonder uitnodiging
Antwoord van Capital Chain
Hello Trader,
Thank you for sharing your experience and for being with Capital Chain for the past 4 months!
We’re really happy to hear that you’ve been enjoying the platform, our user-friendly dashboard, and the fast support from our team. It’s also great to know that your payouts have been processed smoothly without any issues - that’s exactly the experience we aim to provide for our traders.
Your feedback and continued support mean a lot to us. We look forward to supporting you on many more successful months ahead!
Best regards,
The Capital Chain Team
Good firm with good support team
Good firm with good support team
Rizky from support is good guy
12 februari 2026
Review zonder uitnodiging
Antwoord van Capital Chain
Hi there,
Thank you for your kind review! 😊
We’re really glad to hear that you’re having a good experience with our firm and that our support team has been helpful. We’ll also make sure to pass your kind words along to Rizky - he’ll be happy to hear your feedback!
Your support means a lot to us, and we’re always here if you need any assistance.
Best regards,
The Capital Chain Team
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