Capital Golf Reviews 

228
TrustScore 1.5 uit 5

1,3

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Shocking customer service, they only contacted me after I paused my payment with Klarna, and then they had a go at me for doing it! The goods were obviously old stock as the shoes were marked and s... Toon meer

Beoordeeld met 2 van de 5 sterren

Good products but when tried to exchange a top for a smaller size, total silence. No response to various contact attempts. Bought the returns label but it wasn't sent. Now poss stuck with somethin... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Started well super quick delivery want to send items back paid for and requested returns label been waiting three days three phone calls no result. Ordered another item still not here called to ask wh... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

The worst customer service I've ever experienced. Bought some Nike shoes paying full RRP £150. Same day I noticed they were £120 on their website. Sam from customer service (afternoons only) offered... Toon meer

Bedrijfsgegevens

  1. Golfclub

Informatie afkomstig van verschillende externe bronnen

Golf Store and custom fit studio based in London, UK.


Contactgegevens

1,3

Zeer slecht

TrustScore 1.5 uit 5

228 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft nog niet op negatieve reviews gereageerd

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

1,3

Alle reviews

(228)

1 review in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

I pre-ordered a golf trolley to be…

I pre-ordered a golf trolley to be delivered in November! Each time I emailed them to confirm delivery I received an automated reply that they would get back to me! Never did! By November the 28th I had still not received it or any notification from them! Pay pal stepped in and refunded me! Do not rely on this company!

4 december 2020
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Terrible

It seems a common theme with this Company. Atrocious Service. Pre ordered a trolley in October no reply to numerous e-mails, including a refund request and still no contact apart from their 12 hour reply “promise”. I am having to resort to trading standards to try and get somewhere. I will never use again.

3 december 2020
Review zonder uitnodiging
Logo Capital Golf

Antwoord van Capital Golf

You pre-ordered a item for delivery around 07/12/20 - This was shown before you placed the order and we fulfilled this order 6 days before the date.

Beoordeeld met 3 van de 5 sterren

The service I have received from…

The service I have received from Capital Golf has been reasonable however I am very dissatisfied with the delivery company FedEx as I received a message from them saying my parcel was due to be delivered yesterday. I waited in all day for it and tracked it however the driver was located in Richmond all day and never attempted my delivery in Bromley South. Very disappointed.

2 december 2020
Beoordeeld met 1 van de 5 sterren

I ordered this on Saturday evening and…

I ordered this on Saturday evening and replied to the confirmation email saying that in error i had given my old postcode, i received an email saying someone would get back to me in 12 hours but nothing i then received and email from Fedex saying my parcel was coming today i called them to tell them post code incorrect they said we can’t change postcode and gave me Capital phone number which said you are closed coz of Covid so i emailed again and got another e mail saying you would get back to me in 12 hours no reply and no parcel so totally dissatisfied

1 december 2020
Beoordeeld met 1 van de 5 sterren

Poor customer service

I ordered a golf trolley in September and paid for it. Despite promises that it would be with me by October, then November I still don't have it although the company have had my money since September. Customer service is non existant. No replies to countless e mails and no number to call. V disappointed.

26 november 2020
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I ordered and paid for a golf trolley…

I ordered and paid for a golf trolley 30/10/20 and was given 3-7 working days for delivery. I have still not received my order. I have emailed numerous times to ask when I should expect delivery but had no reply. I have also tried calling. I will be contacting trading standards if I do not have get a refund or the goods delivered within the next 7 days. I can see this is a common problem with the company and think people need to be made aware of the terrible customer service.

22 november 2020
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I wouldn’t give them 1 star if it was…

I wouldn’t give them 1 star if it was possible! Still waiting for a golf trolley ordered on the 6th October 2020 and theyve taken the money. Have emailed them several times and have had no contact. Disgusting service, I wouldn’t use this firm.

Thanks for your inconsiderate reply, maybe you should make this a little bit clearer. Does not excuse the fact i had to put a review on to get a REPLY! Well obviously its not been delivered so maybe a confirmation of a date perhaps!? Disgusting service, truly!!!!

18 november 2020
Review zonder uitnodiging
Logo Capital Golf

Antwoord van Capital Golf

All golf trolleys ordered on this date were pre-orders (i.e to be shipped for a future delivery date which was shown on the product page) or have been shipped and delivered on time.

Beoordeeld met 1 van de 5 sterren

NOT AT ALL IMPRESSED

So far I have had no confirmation of shipment, no delivery of order (should have been here 4 days ago) & no reply to queries. NOT AT ALL IMPRESSED. Response received of 'The delivery date for the custom golf balls personalisation was shown on the product page before you purchased the item. All order will be shipped on or before 20/12/21 as stated on the product page' is rubbish as the website actually says 'Last date for orders is the 8th December 2020 at 5pm. and all orders will be shipped from Capital Golf before 20/12/21' This order was placed on 7th November. Receipt says Shipping
Standard (1-3 Working days).

18 november 2020
Review zonder uitnodiging
Logo Capital Golf

Antwoord van Capital Golf

Hi,

Thank you for the feedback - The delivery date for the custom golf balls personalisation was shown on the product page before you purchased the item. All order will be shipped on or before 20/12/21 as stated on the product page.

Beoordeeld met 1 van de 5 sterren

I placed an order and paid for a golf…

I placed an order and paid for a golf buggy on 4th September, and have been chasing ever since, not only for a delivery date, but some sort of acknowledgement of my request. So far, some 10 weeks later, I have had just 2 very loose and non committal replies, nothing over the last month and no one has had the courtesy to give me an update or a possible ETA. I knew I would have to wait a little while, but this is ridiculous!!!!

13 november 2020
Logo Capital Golf

Antwoord van Capital Golf

You purchased a pre-order item for delivery in November - This was shown before you purchased the item on the product page.

Beoordeeld met 1 van de 5 sterren

No comms very slow delivery

No comms very slow delivery
Still waiting

12 november 2020
Logo Capital Golf

Antwoord van Capital Golf

You used our free 'Economy Shipping (Dispatched within 5 business days, delivery in 1-3 business days) - The item arrived within 48 hours. We also offer next day delivery or standard delivery.

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer