Would give no stars if I could. Chasing an Ovo debt that doesn't exist everything they do is automated - emails, phone calls, letters. It is impossible to speak to them. Even when you email the con... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Fake scammers sending g email with no info other than a name, as I have no car other than my company car these guys should be ignored. PRIVATE & CONFIDENTIAL EMAIL FOR William Goldie D... Toon meer
Bedrijf heeft geantwoord
Despicable false debt chasers and harassers for the failed SSE business now poorly run by OVO and Stephen Fitzpatrick. They owe me 5 months illegally withheld government energy credit. They have faile... Toon meer
Paid everything up to date to BG before transferring to a new supplier 3 years ago! 3 years later get bombarded with letters emails and texts from Capital Resolve, spoke to the most unprofessional mis... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At Capital Resolve, we specialise in providing professional and ethical debt resolution services and our valued clients that include many of the UK’s leading Energy, Telecoms and Financial Services providers as well as those in the Retail and Public sectors. With over 30 years of experience in the industry, we understand the importance of maintaining positive relationships between creditors and debtors, and we work diligently to resolve outstanding accounts with fairness, respect, and integrity. Over the past 30 years, Capital Resolve has helped more than 3.5 million customers manage and resolve outstanding accounts, with many now enjoying a debt-free future. We are fully authorised and regulated by the Financial Conduct Authority (FCA) and operate in full compliance with their rules and guidelines. We are also members of the Credit Services Association (CSA) and adhere to their strict Code of Practice. Please visit www.cr-portal.com/contact-details for our contact details.
Contactgegevens
Fountain Court, Crab Apple Way, Vale Park, WR11 1LS, Evesham, Verenigd Koninkrijk
- 01386 258444
- For email address, please see our website or portal.
- capitalresolve.com
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170 reviews
Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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This company is scum
Would give no stars if I could.
Chasing an Ovo debt that doesn't exist everything they do is automated - emails, phone calls, letters. It is impossible to speak to them. Even when you email the contact email they give they take no notice. They just keep on spamming.
They have now replied claiming to have responded to my emails. I have never received this response and it is not in my spam folder. And they keep on spamming me with further emails and texts claiming I owe them money which I do not. Sorry but responding on Trustpilot like this is performative window dressing when you keep on sending the same spam.
16 mei 2026
Review zonder uitnodiging
Antwoord van Capital Resolve
Hi Steve
Thank you for taking the time to leave us a review and thank you for providing the further information we requested.
I can see that you previously reached out to us via email to which we responded immediately. We also raised a dispute on your behalf following this and have sent the client response to your email address provided. If this was not received, please check your junk folder, or I’m happy to resend this.
If you did receive the response and remain unhappy with the outcome, I can arrange to close and return the account. Please confirm this to us by emailing contact@capitalresolve.com.
Thank you.
CX Team
Capital Resolve
Scammers!!
Scammers!!! Paid my debt off and they told me I still owed the whole amount! After trying to contact them us g their contact number multiple times and not getting through I thought it was done with. Then I start getting more letters. Do not trust this company!!!
1 maart 2026
Review zonder uitnodiging
Antwoord van Capital Resolve
Hi Rhiannon
Thanks for taking the time to leave us a review.
We’re sorry to hear that you experienced difficulty contacting us. Please note that you can also get in touch with us via email or through our online portal - cr-portal.com should this be more convenient for you.
If you would like to contact us using any of the channels above, we will be happy to review your account and investigate why this may have occurred.
Thank you.
CX Team
Capital Resolve
What an absolute shower of poo this…
What an absolute shower of poo this company is. Iam trying to sort a debt that I have somehow ended up with. I get a email from them saying please call the office. I try calling them 12 times in 2 days and end up on hold for 30-45 minutes each time waiting for an agent to answer. But all I get is cut off. They strike me as a cowboy bully company that I can’t believe dvla is using.
23 februari 2026
Review zonder uitnodiging
Antwoord van Capital Resolve
Hi Dan
Thank you for leaving us a review and for providing further details upon request.
We understand how frustrating it can be waiting to speak to someone for an extended period and do often experience a high volume of calls. Please note that our phone system is designed to automatically end calls after 10 minutes on hold. We apologise for any inconvenience this may have caused. Please also ensure you’re calling the correct number to reach us which is 01386 258440.
We appreciate your feedback, as it helps us continue improving our service. Please do not hesitate to reach out if you require any further assistance.
Thank you.
CX Team
Capital Resolve
Harrassment
"Dear John Street. Please call Capital Resolve on 01386 258440 regarding an outstanding penalty fine due to DVLA. Case number DV1232624. Alternatively, you can view our letter to you at www .cr-portal. com/account/signin"
I have received multiple text messages addressed to “John Street” regarding an alleged outstanding DVLA penalty fine, asking me to contact Capital Resolve. I do not know anyone by that name and I do not have any outstanding payments due to the DVLA.
The repeated messages are now becoming excessive and feel close to harassment. It is also concerning to receive unsolicited texts of this nature without any prior verification or attempt to contact the correct person. Messages like this can appear highly suspicious and potentially resemble phishing, which may cause unnecessary distress, particularly for vulnerable individuals or those with anxiety.
24 februari 2026
Review zonder uitnodiging
Antwoord van Capital Resolve
Hi RVJ
Thank you for taking the time to leave a review and for providing extra information upon request.
We want to reassure you we act in good faith with the information provided to us by our client, and we’re sorry if you’ve received contact that was not intended for you.
Our business strictly adheres to non-harassment guidelines in all communications with customers, ensuring that every interaction is respectful, appropriate, and conducted in accordance with applicable laws and professional standards.
We kindly ask you get in contact with us so we can remove any incorrect information immediately. You can reach us on the contact number in the text message sent or email us at contactdrs@capitalresolve with the details of yours that we need to remove.
Thank you.
CX Team
Capital Resolve
Predatory scam
"Dear Claire Welsh. Please call Capital Resolve on 01386 258440 regarding an outstanding penalty fine due to DVLA. Case number DV5098331. Alternatively, you can view our letter to you at www .cr-portal. com/account/signin"
My name is Ben, I dont know a Claire Welsh nor do I drive. Pretty dodgy of them to just send out a text like that without trying to call first. Feels like a phishing scam, receiving a message like that out of the blue can be pretty harmful and distressing to people with anxiety/vulnerable people. It feels like they don't care how they affect others as long as they can get some money.
27 januari 2026
Review zonder uitnodiging
Antwoord van Capital Resolve
Hi Ben
Thank you for taking the time to leave a review and for providing further details upon request.
We’re sorry to hear that you received an email not intended for you. We want to reassure you we act in good faith with the information provided to us by our client, however sometimes, details can be incorrectly linked to an individual, and we are always happy to investigate this promptly and correct any errors.
From looking at the account, I can see a mobile number has now been archived. Whilst I cannot confirm if this is yours, I politely ask if you receive any further communications to call or email us at contactdrs@capitalresolve and advise us of the case number and your contact number so it can be removed immediately.
We’re very sorry if receiving our message felt distressing. That is never our intention. We understand that unexpected outreach can sometimes feel startling, especially given the prevalence of phishing scams today. Please be assured that we are a legitimate business and we take that concern seriously.
Thank you.
CX Team
Capital Resolve
Which one: scam or bully?
Awful company and awful service. I received a letter in the post telling me I owed OVO energy £76 and threats that it will affect my credit score if I didn’t pay. I don’t even have/ never had an account with OVO Energy.
The only thing I could think of was my old flat, since OVO supplied us there, but our bill (and OVO Account) were solely in my ex-flat mate’s name (who was in charge of our energy bill at the time). She never received a similar letter from Capital Resolve, but showed me our old OVO account which still confirms that we had settled our final bill.
My current flat doesn’t use energy provided by OVO nor did I have any other previous ones that did. I tried to contact OVO Energy separately but returned with nothing AS I DON’T HAVE AN ACCOUNT WITH THEM.
Capital Resolve’s phone number is completely obsolete, solely stating various emails to write to before cutting itself off. No chance at talking to a real person.
I wrote an email to their dispute inbox and haven’t heard back. Saw you could also raise a dispute if you created an account with them, so I tried. It asks for your case number and surname, and once entered, tells you due to data handling they can’t process creating an account, and refer you to call their obsolete phone number - how convenient.
Absolutely brain dead service and I find it disgusting how intentionally difficult they make it to contact them, cornering people to make a payment when they feel pressured about the potential threats to their credit history. One bully of a service.
11 februari 2026
Review zonder uitnodiging
Antwoord van Capital Resolve
Hi Jessica
Thank you for taking the time to leave us a review.
We’re very sorry to read about your experience and understand how concerning it must be to receive a letter regarding a balance you believe is not due.
In some cases, letters can be issued where details have been incorrectly linked to an address or individual, and we are always happy to investigate this promptly and correct any errors.
We’d like to clarify that our customer service phone line is active and staffed during our published opening hours, however some of our options do advise of an email address to contact us. We apologise for any frustration this caused.
We’d really like the opportunity to resolve this for you. When emailing us, you should receive an immediate acknowledgement that this has been sent to us. If you did not get this, please check the email address you sent it to and ensure it was correct. If you’re happy to provide us with the Case Number relating to this account, we’d be happy to look into why it didn’t allow you to register via our portal and raise a dispute via this channel.
Thank you.
CX Team
Capital Resolve
SCAM; SCAM; SCAM
PRIVATE & CONFIDENTIAL EMAIL FOR XXXXXXXXX
Dear XXXXXXXX,
Penalty: Failure to tax vehicle
Case Number: DV4326199
Client: Driver & Vehicle Licensing Agency (DVLA)
Client Reference: 48870556
Registered Keeper:XXXXXXXX
Balance Outstanding: £80.00
Would you please contact Capital Resolve regarding the above outstanding penalty fine due to DVLA. You can call us on 01386 258440* or email us at xxx
Etc, etc, on the email.
Also I had a phone message at the same time.
Rang to confirm why did I get this email and only were answering my questions with more question to try to obtain more information from me.
The final answer they had was, probably was an error and got the penalty from another person with the same name, I not English and I have 1 name and 2 surnames. The chances of that to be possible in England are bellow 0.
Do not pay anything! SCAM; SCAM
20 januari 2026
Review zonder uitnodiging
Antwoord van Capital Resolve
Hi Carlos
Thank you for taking the time to leave us a review.
We want to reassure you we act in good faith with the information provided to us by our client, and we’re sorry if you feel this was incorrect. You can check the vehicle tax information via the following link - Check if a vehicle is taxed - GOV.UK
For clarity, the questions we ask when customers contact us are standard data protection checks. These are required to ensure the safety and security of customer information, particularly in situations where correspondence may have been sent to an unintended recipient, as you have indicated may have occurred in this instance.
If you’d like us to remove any incorrect details, please don’t hesitate to contact us via the email address or phone number provided. Apologies for any inconvenience this may have caused.
Thank you.
CX Team
Capital Resolve
I tried calling them back No answer
I tried calling them back, i used there contact e mail. Neither did they answer the call, and the e mail address they supplied gets bounced back from mail demon, there practices are not ethical and probably illegal. they need investigating
17 december 2025
Review zonder uitnodiging
Antwoord van Capital Resolve
Hi Jason,
Thank you for your review. We are disappointed to read about your experience as we take customer satisfaction very seriously.
We note that you didn’t respond to our request to provide additional details which would have enabled us to locate your account. If you wish to reach out again you will find our contact details at:
https://www.cr-portal.com/contact-details
There are several reasons why an email may bounce, including temporary issues with an email server or an incorrectly entered domain name. At this time, we are not aware of any similar difficulties reported by other customers. While we make every effort to answer all calls promptly, there are occasions when a high volume of enquiries may result in delays. We apologise that you were unable to reach us by phone on this occasion.
If you have doubts regarding our trustworthiness, we suggest you read about our commitment to authenticity at: https://www.cr-portal.com/verify
Thank you.
CX Team
Capital Resolve
Constant harassment from these people…
Constant harassment from these people looking for a completely different person. I have told them twice now to remove my number from their file and yet I'm still receiving texts and calls. Unbelievable incompetence from this company.
2 december 2025
Review zonder uitnodiging
Antwoord van Capital Resolve
Hi Martin
Thank you for your feedback. We're very sorry to hear about your experience with us.
Please be assured that we act solely on information provided to us by our clients and always aim to engage respectfully and in good faith.
If you believe you’ve received messages in error, we are committed to resolving this as quickly as possible. You mentioned that we were notified of this issue twice - could you please confirm how those notifications were submitted so we can investigate further?
Feel free to contact us directly on 01386 258444. Alternatively, you can go to our website https://www.cr-portal.com/ or email us.
We appreciate your patience and cooperation.
Thank you.
CX Team
Capital Resolve
Harassment and scamming
SCAM - they have been harassing me with calls and texts regarding a dental debt for a man who I have never heard of.
I keep deleting and blocking these numbers but everyday, its a new one!
25 november 2025
Review zonder uitnodiging
Antwoord van Capital Resolve
Hi MaS
Thank you for your feedback. We're very sorry to hear about your experience and understand how distressing unwanted messages can be.
Please be assured that we act solely on information provided to us by our clients and always aim to engage respectfully and in good faith and we only communicate with customers using only one designated phone number.
If you believe you've received messages in error, we want to resolve this as quickly as possible. Please contact us directly on 01386 258444. Alternatively, you can go to our website or email us.
We appreciate your patience and the opportunity to make things right.
Thank you.
CX Team
Capital Resolve
Do due diligence first
Got sent an email stating it was from this company on behalf of DVLA and for non payment of tax - spoke to DVLA and they said to ignore it, particularly as I haven’t had a car registered to me in last 24 months and always taxed car on time for past 2 decades. Please do due diligence before clicking on the links from the emails sent - reported it to the government phishing email as well.
30 oktober 2025
Review zonder uitnodiging
Antwoord van Capital Resolve
Hi Anna
Thank you for your review, and we’re sorry to hear about your concern regarding the recent email you received.
We would like to clarify that our company does not engage in any form of phishing or inappropriate activity. Please be assured that we act solely on information provided to us by our clients and always aim to engage respectfully and in good faith.
If you believe you've received messages in error, we want to resolve this as quickly as possible. Please contact us directly on 01386 258444 or you can go to our website https://www.cr-portal.com/ and advise us via Contact us – Dispute.
Thank you.
CX Team
Capital Resolve
Scam email beware
PRIVATE & CONFIDENTIAL EMAIL FOR XXXXXXXX
Dear XXXXX,
Penalty: Failure to tax vehicle
Case Number: DV2720783
Client: Driver & Vehicle Licensing Agency (DVLA)
Client Reference: 49890219
Registered Keeper:XXXXXX
Balance Outstanding: £80.00
Would you please contact Capital Resolve regarding the above outstanding penalty fine due to DVLA. You can call us on 01386 258440* or email us at
Alternately, you can log into your account and view our letter to you at:
We are authorised and regulated by the Financial Conduct Authority, firm number 707889 and we are a member of the Credit Services Association, membership number 252. To further verify our authenticity, visit
Further information can also be found at
Yours sincerely
Richard J Edwards
Collections Manager
Capital Resolve Ltd
Telephone: 01386 258440
Email:
Iam upto date with my road tax
30 oktober 2025
Review zonder uitnodiging
Antwoord van Capital Resolve
Hi Alex
Thank you for taking the time to leave us a review.
If you believe the information provided is incorrect, please contact us so we can review the details and provide further guidance regarding the penalty.
You can also raise a dispute by contacting us directly on 01386 258444 or you can go to our website https://www.cr-portal.com/ and advise us via Contact us – Dispute.
Thank you.
CX Team
Capital Resolve
Fake scammers sending g email with no…
Fake scammers sending g email with no info other than a name, as I have no car other than my company car these guys should be ignored.
PRIVATE & CONFIDENTIAL EMAIL FOR William Goldie
Dear William xxxxxxx
Penalty: Failure to tax vehicle
Case Number: DV1031940
Client: Driver & Vehicle Licensing Agency (DVLA)
Client Reference: 50531553
Registered Keeper:William xxxxxxx
Balance Outstanding: £80.00
Would you please contact Capital Resolve regarding the above outstanding penalty fine due to DVLA. You can call us on 01386 258440* or email us at contactdrs@capitalresolve.
27 oktober 2025
Review zonder uitnodiging
Antwoord van Capital Resolve
Hi Billy
Thanks for your feedback.
We’re sorry to hear that you received an email not intended for you. As you’ve mentioned, the message only included a name and no other personal details. This is intentional for data protection purposes - in the event an email is sent to the wrong recipient, we ensure that no sensitive or excessive personal information is disclosed.
Please be assured that we are not a scam. We act in good faith based on information provided by our clients and are fully committed to protecting personal data, in strict accordance with privacy regulations.
If you’d like us to remove any incorrect details, please don’t hesitate to contact us via the email address or phone number provided. Apologies for any inconvenience this may have caused.
Thank you.
CX Team
Capital Resolve
Scammers
Scammers. Chasing debt that does not exist.
*You will struggle to find an account with these details... You cold called me... For absolutely no reason....gave me a number that didn't work,.and a dodgy website.
26 augustus 2025
Review zonder uitnodiging
Antwoord van Capital Resolve
Hi Darren
Thank you for taking the time to leave Capital Resolve a review, and we appreciate you providing further details upon request. Please be assured that we act solely on information provided to us by our clients and always aim to engage respectfully and in good faith.
We have reviewed the information provided by yourself but unfortunately, I'm struggling to locate an account with your name on with these details. If the communication you received was in someone else’s name, please do get in touch with us and we can ensure this issue is resolved immediately. Alternatively, if this was in your name, please do call us so we can locate the account and give you further information or update it as you wish.
You can reach us on 01386 258444 or alternatively, you can go to our website https://www.cr-portal.com/ and submit a dispute.
Thank you.
CX Team
Capital Resolve
Scam
Scam
Got a letter about something I am already paying off. Confirmed with that they are happy the way things are
18 augustus 2025
Review zonder uitnodiging
Antwoord van Capital Resolve
Hi Jane
Thank you for leaving a review of Capital Resolve.
We apologise for any confusion caused by the recent letter you received and want to assure you that we're committed to resolving the matter promptly.
Unfortunately, I'm struggling to locate your account with the details provided, but if you'd be happy to please get in touch with us we can ensure this is actioned and updated accordingly.
You can reach us on 01386 258444 or alternatively, you can go to our website https://www.cr-portal.com/ and submit a dispute.
Thank you.
CX Team
Capital Resolve
Scam company
Scam company. Do not waste your time trying to contact them and just ignore. Got an email yesterday regarding a klarna payment I do not owe. This is not the first scam company that has tried this with me. They sound legit but they're actually not. Do not pay them anything and just block them. The first scamming company was AJJB Law. All scam companies.
28 juli 2025
Review zonder uitnodiging
Antwoord van Capital Resolve
Dear Julie
Thank you for your feedback. We take all concerns seriously and are committed to operating with transparency, integrity, and in full compliance with all applicable laws and regulations.
We would like to clarify that our company is not involved in any form of scam or fraudulent activity. If you've received communication from us, please be assured that we act solely on information provided to us by our clients and always aim to engage respectfully and in good faith.
We understand that receiving unexpected messages can be concerning, and we encourage you to contact us directly so we can provide further information to you. Please reach out to us on 01386 258444 or alternatively, you can go to our website https://www.cr-portal.com/ for further options.
Thank you.
CX Team
Capital Resolve
Appaling cowboys in breach of Ofcom regs.
Appaling cowboys: they call you and whichere option you select, you then get hours of mindless music. They are in breach of Ofcom regulations on 'silent' calling.
20 juni 2025
Review zonder uitnodiging
Antwoord van Capital Resolve
Hi Peter,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and sincerely apologise for any frustration caused.
We have a number of options when you call through to us which will put you through to an agent, so it’s possible we were unfortunately experiencing a high volume of calls at this time. Our intention is never to inconvenience anyone, and we are committed to complying fully with Ofcom regulations and all applicable standards.
We’re continually working to enhance our services, so your feedback is truly valuable to us.
Thank you.
CX Team
Capital Resolve
Received an email stating I owe money…
Received an email stating I owe money for an untaxed vehicle to DVLA. This is not the case. My vehicle has been taxed since ownership. The email has 0 information in regards to what vehicle this bill should be towards. Only a case number and reference number. Tried to call and get no answer
16 juni 2025
Review zonder uitnodiging
Antwoord van Capital Resolve
Hi John,
Thank you for bringing this to our attention, and we're sorry to hear about the confusion and inconvenience you've experienced.
We want to reassure you we act in good faith with the information provided to us by our client, and we’re sorry if you feel this was incorrect. You can check the vehicle tax information via the following link - Check if a vehicle is taxed - GOV.UK
We understand that you had trouble reaching us by phone, this could be due to a high volume of calls as our lines can be busier than usual at times. Please note that, for security reasons, we're limited in the amount of information we can provide via email. However, you're welcome to log in to our online portal, where you can access more detailed information and submit any queries directly rather than calling if preferred.
Thank you.
CX Team
Capital Resolve
Chasing non-existant debts
Received my first of what I'm sure is many emails claiming I owe Vodafone UK money.
1. I DONT have any dealings with Vodafone
2. I no longer live in the UK and haven't for a while now so I can't even open a Vodafone account in the country I'm currently living in because Vodafone doesn't operate there.
21 mei 2025
Review zonder uitnodiging
Antwoord van Capital Resolve
Hi Nwora
Thank you for your review. We’re sorry to hear about your experience and appreciate the opportunity to clarify and investigate further.
If you believe this contact was made in error, we would like to resolve the matter swiftly. Please get in touch with us by using the email address provided to you, or alternatively you can go to our website https://www.cr-portal.com/ and advise us via Contact us – Dispute.
We’re committed to resolving this matter promptly and appreciate your help in doing so.
Thank you.
CX Team
Capital Resolve
Harassment
Keeps harassing me with text messages that I owe monies for my KLARNA account. KLARNA has confirmed this is not them and to ignore however you cannot get through to anyone at this business to dispute. I have zero debts or outstanding payments. They are causing people unnecessary stress!
19 mei 2025
Review zonder uitnodiging
Antwoord van Capital Resolve
Hi CorabethAllen
Thank you for your feedback. We're very sorry to hear about your experience and understand how distressing unwanted messages can be.
Please be assured that we act solely on information provided to us by our clients and always aim to engage respectfully and in good faith. To confirm as per your comments, we are not Klarna, we are Capital Resolve and simply work on behalf of our clients.
If you believe you've received messages in error, we want to resolve this as quickly as possible. Please contact us directly on 01386 258444 or you can go to our website https://www.cr-portal.com/ and advise us via Contact us – Dispute.
We appreciate your patience and the opportunity to make things right.
Thank you.
CX Team
Capital Resolve
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