Car Checking Reviews 

Antwoord van Car Checking

15 jan 2026

Dear Helen,

We are sincerely sorry to hear about your experience, and we would like to clear up any confusion immediately. At Car-Checking, we pride ourselves on transparency and providing a valuable service for vehicle history checks.

We would like to highlight a few points to reassure you:

Trial Period: We offer an initial trial period specifically so our customers can test the platform and its features before committing to a full subscription. This is intended to give you full control over the service.

Easy Cancellation: We aim to make our terms clear and the cancellation process straightforward. If you encountered any difficulty unsubscribing, it may be due to a technical glitch that we want to fix for you right away.

Consent & Support: We do not process payments without prior agreement to our terms. However, if this was an accidental sign-up, we are more than happy to review your case and find a fair solution.

Please contact our dedicated support team so we can resolve this and regain your trust:

📞 020 4579 8987
📧 contact@car-checking.com

Our goal is your 100% satisfaction. Once we have assisted you, would you be open to reconsidering your rating?

Best regards, The Car-Checking Team

Antwoord van Car Checking

13 jan 2026

Dear Sara,

Thank you for sharing your feedback, and we sincerely apologize for the frustration caused by the misunderstanding regarding our subscription terms.

We aim for total transparency, which is why we offer a trial period at a reduced price (like the £5.95 you mentioned) to allow customers to test our car history reports before a full membership begins. Information regarding the transition to a monthly subscription is provided at the point of checkout and in our terms of service to ensure users are aware of how the trial works.

We take your comments about the confirmation email and billing names very seriously and will investigate this with our technical team immediately. Regarding your refund request: if you did not intend to subscribe, we are committed to making this right.

Please contact our dedicated support team directly so we can process your request and confirm the cancellation of your account:

📞 020 4579 8987

📧 contact@car-checking.com

We value your business and hope that once this is resolved, you might consider revising your review to reflect our commitment to customer service.

Best regards,
The Car-checking Team

Antwoord van Car Checking

12 jan 2026

Hello Andy,

We’re truly sorry to read about your frustration and we understand how upsetting an unexpected charge can be. That said, we’d like to clarify and help resolve this situation calmly and transparently.

When placing an order, our service includes a trial offer, which allows customers to access the full report and test the platform before any longer-term commitment. The subscription details, pricing and cancellation terms are displayed during the checkout process and are also confirmed in the email sent immediately after purchase. This is never intended to be misleading.

That being said, we completely understand that this may have been overlooked, and we are here to help. Our support team can:

Review your account in detail

Cancel the subscription immediately if requested

Provide a fair and appropriate solution

Please contact us directly so we can sort this out quickly and personally:
📞 020 4579 8987
📧 contact@car-checking.com

Once your request has been handled, we sincerely hope you’ll feel reassured and consider updating your review to reflect the resolution. Customer satisfaction remains our priority.

Kind regards,
The Car-Checking Team

Antwoord van Car Checking

10 jan 2026

Hello,

We hear your frustration, and we sincerely regret that this subscription went unnoticed for several months. At Car-Checking, our trial period is intended to introduce users to our ongoing vehicle monitoring services, but we never want a customer to feel "ripped off."

We are not "acting stupid" regarding the feedback we receive; on the contrary, we use every review to try and make our terms as visible as possible. Since this has been ongoing since March, we would like to personally review your case and usage history.

Please contact our management team directly at contact@car-checking.com or call 020 4579 8987. We are committed to finding a fair resolution and discussing a potential refund for the period the service was not utilized. We are here to help, not to hide.

Best regards, The Car-Checking Team

Antwoord van Car Checking

10 jan 2026

Hello,

We sincerely apologize for the 45-minute wait. This is not the level of service we aim to provide. We are currently experiencing high call volumes, but we do not want this to prevent you from getting a solution.

The £38.99 charge follows the trial period of £5.99. We understand this was not your intention, and we are ready to fix it. Instead of waiting on hold again, please email us directly at contact@car-checking.com with "URGENT: REFUND" in the subject line.

Our management team will prioritize your email to ensure your subscription is cancelled and your case is reviewed for a refund immediately. We are listening and we are taking action.

Best regards, The Car-Checking Team

Antwoord van Car Checking

10 jan 2026

Hello,

We are sorry to hear that you felt our service was misleading and that you had to go through your credit card company to get a refund. Regarding your removed review, please note that we do not have the power to delete reviews ourselves; this is usually handled by the platform's automated filters if they detect a breach of guidelines.

We genuinely regret that our customer service didn't meet your expectations initially. We offer a trial period to be as helpful as possible, and we would have preferred to process your refund directly and more quickly than a bank claim.

We are using your feedback to simplify our website's terms and improve our team's responsiveness at 020 4579 8987. We wish you the best with your future vehicle searches.

Best regards, The Car-Checking Team

Antwoord van Car Checking

10 jan 2026

Hello,

Thank you so much for your feedback! We are thrilled to hear that we could provide you with all the information you needed quickly.

At Car-Checking, we know that when you're looking at a car, every second counts. That's why we’ve designed our trial period to give you instant access to our full database.

Happy driving, and we're here at 020 4579 8987 if you need us again!

The Car-Checking Team

Antwoord van Car Checking

10 jan 2026

Hello,

We hear you loud and clear. We want to move past the "standard response" and address your situation directly. If you called us to cancel, please be assured that our team has processed your request. At Car-Checking, we don't just "copy and paste" – we listen.

Our trial period is meant to provide a service, but we respect that it wasn't for you. We take all feedback, including reports to Trading Standards, as a serious prompt to keep improving our transparency.

If you have any doubt about your refund or cancellation status, please call us again at 020 4579 8987 or email contact@car-checking.com. Ask to speak with a manager; we are here from 8 a.m. to 8 p.m. to ensure your case is closed to your satisfaction.

Best regards, The Car-Checking Team

Antwoord van Car Checking

10 jan 2026

Hello,

We are very concerned by your comment. A charge occurring two years after your last interaction is certainly not standard practice at Car-Checking. We aim for total transparency, and our trial periods are designed to lead to a subscription only if clearly chosen and maintained by the user.

We would like to look into your file to understand what happened and, if an error has occurred, rectify it without delay. Please contact us directly so we can resolve this:

📞 020 4579 8987 (Free call, Mon–Sat, 8 a.m.–8 p.m.)

📧 contact@car-checking.com

We are a legitimate service and we do not engage in unauthorized transactions. We look forward to your call to clear this up.

Best regards, The Car-Checking Team

Antwoord van Car Checking

10 jan 2026

Hello,

We are very concerned to hear about the amount you've mentioned. At Car-Checking, our goal is to provide a valuable service, not to cause financial frustration. The subscription follows a trial period that allows users to test our full vehicle history database before committing to a monthly plan.

If you have not been using the service over the past few months, we would like to review your account history with you. Please contact us immediately so we can investigate your case:

📞 020 4579 8987 (Free call, Mon–Sat, 8 a.m.–8 p.m.)

📧 contact@car-checking.com

We are committed to finding a fair solution and ensuring our customers feel supported. We look forward to hearing from you.

Best regards, The Car-Checking Team

Antwoord van Car Checking

10 jan 2026

Hello,

We are sorry to hear that you were surprised by the subscription charge. At Car-Checking, we offer a 48-hour trial period at a reduced price to allow our users to explore our full suite of vehicle history tools and monitoring services.

This trial is designed to give you a comprehensive look at our data before a full commitment. However, we understand that this timeframe can sometimes be missed. We are a legitimate service and our goal is certainly not to "scam" anyone, but to provide valuable automotive data.

Please contact us so we can review your account and find a fair solution:

📞 020 4579 8987 (Free call, Mon–Sat, 8 a.m.–8 p.m.)

📧 contact@car-checking.com

We are committed to customer satisfaction and will do our best to assist you promptly.

Best regards, The Car-Checking Team

Antwoord van Car Checking

10 jan 2026

Hello,

We are sincerely sorry to hear about your frustration. At Car-Checking, we pride ourselves on transparency and data accuracy. The £5.95 charge corresponds to our trial period, which provides full access to our premium vehicle history tools. If the subscription is not cancelled during this trial, it automatically renews to ensure uninterrupted service.

Regarding your report, we source our data from official UK databases. If you found it incomplete, we would like to investigate this immediately and provide a manual update or a solution.

Please contact us directly so we can fix this for you:

📞 020 4579 8987 (Free call, Mon–Sat, 8 a.m.–8 p.m.)

📧 contact@car-checking.com

We have no record of an unanswered email from you, but we are committed to resolving this and processing any necessary refunds if the service did not meet your expectations. We hope you will give us the chance to regain your trust.

Best regards,
The Car-Checking Team

Antwoord van Car Checking

3 jan 2026

Hello,

We are concerned to hear about your experience and the frustration this has caused. We would like to look into your account immediately to clarify why you feel you have been overcharged.

At car-checking.com, we operate with a transparent subscription model following a trial period. While banks like NatWest follow standard dispute protocols, we prefer to handle our customers' concerns directly and fairly. If there has been a misunderstanding regarding your subscription or if you have been charged multiple times in error, we are committed to reviewing your case for a resolution.

We do not want you to feel that you have lost money for a service you did not intend to use. Please contact our support team so we can investigate the £80 you mentioned and find a way to make this right:

📧 contact@car-checking.com 📞 020 4579 8987 (Monday–Saturday, 8 a.m.–8 p.m.)

Our team is ready to assist you and ensure this is resolved as quickly as possible.

Best regards, The car-checking.com Team

Antwoord van Car Checking

3 jan 2026

Hello,

We are sorry to hear that you feel this way, but we would like to clarify how our service works to address your concerns.

At car-checking.com, we offer a comprehensive vehicle history service. The initial £5.95 covers your first report and activates a trial period for our premium tools. This is clearly stated on our payment page before any transaction is confirmed. If the trial is not cancelled within the specified timeframe, a monthly subscription fee of £39.90 is applied to maintain your access to our ongoing vehicle monitoring and support services.

We never intend for our customers to feel 'stung' by these terms. We have a dedicated support team ready to review cases where a customer may have missed these details:

Refund Requests: We are happy to review your account history. If you have not used the premium features since the charge, please contact us directly to discuss a fair resolution.

Direct Assistance: Contacting us is often the fastest way to resolve these matters compared to lengthy bank disputes.

Please reach out to us so we can look into your refund request personally:

📧 contact@car-checking.com 📞 020 4579 8987 (Monday–Saturday, 8 a.m.–8 p.m.)

Best regards,
The car-checking.com Team

Antwoord van Car Checking

2 jan 2026

Hello,

Thank you for sharing your experience. We’re genuinely sorry to read how frustrating this process felt and completely understand your dissatisfaction. We also appreciate your persistence in securing a refund—it’s important to us that customers feel supported.

We want to clarify that Car-Checking is a subscription-based service with a 48-hour trial period, designed to let users test the platform before any ongoing commitment. We understand that, for one-off checks, this can be confusing, and we are continuously working to make these details clearer during the sign-up process.

Regarding your report, our aim is to provide comprehensive information from multiple sources in a single document. That said, we hear your feedback about length and presentation, and it will be shared with our team to help improve clarity and usability.

We regret that your interaction with our support team felt negative. This is never our intention, and we are committed to polite, helpful, and solution-focused customer service. Your comments help us improve our approach for future users.

If you ever reconsider using our service or have questions, our team remains available:

📧 contact@car-checking.com

📞 020 4579 8987 (Monday–Saturday, 8 a.m.–8 p.m.)

We hope that resolving your refund has at least helped clarify your account. Should your experience change in the future, we would be grateful if you updated your review to reflect any improvements.

Kind regards,
The Car-Checking Team

Antwoord van Car Checking

2 jan 2026

Hello,

We’re sorry to read about your experience and understand why it felt frustrating and concerning. We’d like to reassure you that Car-Checking is not a scam and that no subscription is activated without a prior registration on our website.

The £5.95 payment corresponds to access to our service with a clearly indicated trial period, allowing users to test the platform before any ongoing subscription. If the trial is not cancelled within this period, the subscription then continues automatically, as explained during the checkout process and in the confirmation emails. That said, we recognise that this information can be missed, particularly when users are expecting a one-off purchase, and we take this feedback seriously.

In your case, since your bank declined the subsequent payment, no further charges were made. If you would like us to double-check your account status, confirm cancellation, or provide any clarification, our support team will be happy to assist.

📧 contact@car-checking.com

📞 020 4579 8987 (Monday–Saturday, 8 a.m.–8 p.m.)

We are committed to transparency and customer satisfaction, and we hope that a direct exchange with our team can help clarify the situation. Should everything be resolved to your satisfaction, you’re welcome to update your review accordingly.

Kind regards,
The Car-Checking Team

Antwoord van Car Checking

2 jan 2026

Hello,

Thank you for taking the time to share such detailed feedback. We’re sorry to read about your disappointment and we understand why this experience led you to leave a strong review, especially given the time pressure of being in a dealership.

We’d like to clarify a few points. Car-Checking is an independent service and is not affiliated with CarVertical. We do not claim to be CarVertical, although we recognise that search engine results can sometimes create confusion. This is something we actively monitor and take seriously.

Regarding pricing, the £5.90 payment provides access to a trial period, during which users can test the service before any subscription continues. As you correctly noted, you were able to cancel within the trial period, which prevented any ongoing charges. We acknowledge, however, that when the need is urgent and one-off, this information may not feel as visible as expected, and we are continually working to improve clarity.

Concerning the report quality, we’re genuinely sorry that the data did not meet your expectations. Our reports aggregate information from multiple official and commercial sources and are designed to present it in a single, structured format. That said, errors or missing data should not occur, and feedback like yours is extremely valuable for helping us improve accuracy and presentation.

If you’re willing, we would appreciate the opportunity to:

review the specific report you received,

investigate the data issues you mentioned,

and ensure your account is fully closed and compliant with your cancellation.

You can reach our support team directly here:

📧 contact@car-checking.com

📞 020 4579 8987 (Monday–Saturday, 8 a.m.–8 p.m.)

We respect that our service may not be the right fit for everyone, but we hope that addressing your concerns directly might at least clarify the situation. Should everything be resolved to your satisfaction, you’re of course welcome to update your review accordingly.

Kind regards,
The Car-Checking Team

Antwoord van Car Checking

2 jan 2026

Hello,

Thank you very much for your positive feedback — we’re delighted to read that everything was perfect for you 😊
Our goal is to provide clear, fast, and useful information, and it’s great to know our service met your expectations.

If you ever need assistance or have any questions in the future, our team will be happy to help:

📧 contact@car-checking.com

📞 020 4579 8987 (Monday–Saturday, 8 a.m.–8 p.m.)

Thank you again for your trust and for taking the time to share your experience.

Kind regards,
The Car-Checking Team

Antwoord van Car Checking

2 jan 2026

Hello,

Thank you for taking the time to share your experience. We’re genuinely sorry to read how frustrated and disappointed you felt, and we understand why this situation led you to leave such a strong review.

We would like to clarify that Car-Checking operates as a subscription-based service with an introductory trial, which allows users to access the full report and test the platform before any longer-term commitment. The existence of this trial and the continuation into a subscription if not cancelled within the trial period are indicated during the checkout process and in the confirmation information sent after registration. That said, we fully acknowledge that this can be overlooked, particularly when the initial need is a one-off vehicle check.

We appreciate you contacting our support team directly. As confirmed to you by email, a refund has been processed, and the usual timeframe for it to appear is up to 7 working days, depending on your bank. Our intention is never to cause confusion or dissatisfaction, and we do not benefit from unhappy customers.

Regarding the report itself, our service compiles and structures data from multiple official sources into a single, easy-to-read document, which many users find helpful compared to searching across several platforms. However, we respect that this may not meet everyone’s expectations.

If you have any remaining questions or if you’d like us to double-check that everything has been fully resolved, please don’t hesitate to contact us again:

📧 contact@car-checking.com

📞 020 4579 8987 (Monday–Saturday, 8 a.m.–8 p.m.)

Once the refund is fully completed, we hope you might consider updating your review to reflect the resolution of your case. Your feedback is important to us and helps us improve clarity for future users.

Kind regards,
The Car-Checking Team

Antwoord van Car Checking

2 jan 2026

Hello,

We’re sorry to read about your experience and we completely understand your frustration. We want to clarify that Car-Checking is not a scam, and no charge is made without a prior registration.

When a payment of £5.95 is made, it corresponds to access to our service with a clearly indicated trial period. During this trial, users can test the platform before any long-term commitment. If the trial is not cancelled within this period, the subscription then continues automatically, as explained during the checkout process and in the confirmation emails.

That said, we understand that this information can sometimes be missed, especially when the initial need is a one-time check. Our goal is transparency and customer satisfaction, not dissatisfaction.

We strongly encourage you to contact our support team so we can:

review your account,

clarify the charges,

and find an appropriate solution for your situation.

📧 contact@car-checking.com

📞 020 4579 8987 (Monday–Saturday, 8 a.m.–8 p.m.)

Once your case has been reviewed and resolved, we hope you’ll consider updating your review to reflect the outcome. Our team is here to help.

Kind regards,
The Car-Checking Team