Car Planet Reviews 

Really bad customer service!
Never purchase anything they will offer you. The service will never be provided, or if it is provided, poorly.

I’ve been trying for over 2 weeks book my service through the customer service, sent multiple emails, and never got a response bad, it happen to me last time, and now again. It is always going to be like that, poor management team and coordination.
Be careful what you purchase!

Major clutch issues within a day of collecting the car. It takes over an hour to get through to someone on the phone and when you do speak to someone they are never able to actually help and you get fobbed off with someone will call you back, which never happens. 3 emails sent to the same person in the “after sales” team and no responses. I am now left with a car that is too unsafe to drive and getting no help. The cars are meant to have a very thorough inspection but our experience would suggest otherwise.

Please stay away thay have no after care must be one person to deal with it all and must b getting loads of problems spent hours on phone to get no answer my 80 year old mum got a car from them lasted to weeks before cluch and sumthing else goes wrong thay have had it 3 weeks now and still won’t tell her when it will be fixed

Very happy with the young man who helped me through the whole process, Caspa/ Jaspa. Also the young woman who sorted out the last stages of the paperwork.
My only criticism was that only leaving I discovered the tank was nearly empty. This part of London is unknown to me, so finding a garage was not easy.

Very very poor one worsts services ever seen
⭐☆☆☆☆

I am very disappointed with the after-sales service provided by the dealership.

Before purchasing the vehicle, I identified a few minor issues and was assured they would be rectified by the after-sales team. Relying on those assurances, I proceeded with the purchase.

Unfortunately, my experience after the sale has been extremely poor. The vehicle was retained for nearly a week to address relatively minor issues, yet no courtesy car was provided. Communication throughout the process was unsatisfactory, with repeated delays, limited updates, unanswered calls, and the need for me to continually chase progress.

A professional after-sales service is just as important as the sales process. In my experience, the level of customer care, communication, and responsiveness fell well below the standard I expected.

I hope this feedback encourages the dealership to improve its after-sales support and customer service.

My experience at Car Planet was very smooth and satisfying, as the Sales Executive Mr Qaim was very helpful & very professional and helped us in every way to make our car purchase smoothly. And my entire stay was very pleasant. I'm thankful to Mr Qaim for his efficient Customer service.
I already recommended to my friends
If they are looking to get their new car visiting Car planet would be very helpful.
My visiting branch was Watford.
I wish Car planet and their staff all the best and keep continuing their good services .

Excellent call- advisor Ahmad from after sales fixed my issue and was very very helpful and clear-and saved me lots of stress.

They have good cars but their AFTERSALES IS SHIT. Pls don’t take any ADDON PACKAGES FROM THEM ITS A COMPLETE SCAM

Bought a car from the Barnet branch late last year. Subsequently found out that the wheel bearings were going and the sump was extremely rusted. I produced all of the evidence and got an invoice for what the cost would be. This was all agreed and I paid the garage, then Car Planet would reimburse me.
The person I had been dealing with got promoted so my case moved to another of their employees. He has now asked me twice to resend all of the evidence, which I promptly did. Still do not have my £631.57. Have now raised a complaint!
Its a shame as up til then, I had been happy with the service.

Buyer beware. They have a very proactive sales team but some are not reliable or truthful and potentially dishonest and allowing the sale of vehicles in a dangerous condition. They seriously lack after sales. Think Section 9, 10 and 11 of Consumer Rights Act 2015.
Identified TPMS fault light pre purchase. Apparently rsolved prior to handover and the next day the fault was back. Suspect they just reset the tyre pressure system and didn't inspect. Told the service book was in the car on purchase which turned out to be untrue. As the Vauxhall Grandland is still under 3 yrs this is important for a warranty claim for the cracked/split leather driver seat boosters. Submitted a rejection letter as purchased within 30 days. Promised by Cara, After Sales Manager, that she would get sight off the service book and have it hand delivered. That was last week. Still nothing. Told I could have the TPMS repaired and claim back from carplanet but received no written confirmation of this arrangement. Waited over 1 hr to call after sales with no result. 3 emails sent and not one confirmed in writing.

Unprofessional from start to finish.
Made an appointment to view a car 5 days in advance at Watford branch.
It was like a conveyor belt, not personal at all, we were shown to a large room with many salesman seated with customers, was similar to a call centre. We were shown the car, it was filthy dirty, and covered in bird excrement. We were told their stock was parked in a field. They were attempting to sell a vehicle and presented it in that state.
Luckily my husband has mechanical knowledge and it was not running well at all.
We walked away and have now had 3 calls in 24 hours chasing the sale, even though we said we were not interested at the time. On the last call the salesman said “ thank you for calling car planet how can I help”. They had called me. DONT touch these people, go to a dealer that gives service and professionalism these people don’t deserve the business.

Such a good experience at Carplanet- Olivier looked after us and no question was ever too much for him, he went above and beyond to make sure my car was in perfect condition before i drove it home- the whole process from start to finish was perfect, would 100% recommend!

Very pleasing efficient experience with Hassan leading us through the test drive and purchase. My wife and I were really pleased, Hassan explained everything clearly and concisely. So happy with the new car and the trade in procedure was easy and very fair. Thank you all

This is an update on my 2 previous reviews. My journey with Car Planet has been a long and arduous process. I have had so many issues from the beginning until now, I could write a book on it. I am going to keep this review as short and simple so you don’t get bored of reading it.

1. Car was bought in Feb 26, we were given no record of service history, no report on their 150 point inspection, only told they had one key after the purchase was completed. A second key was promised but never delivered. V5 document was missing and couldn’t get road tax because it hadn’t been taxed for so long, I had to go to the post office for one.

2. After 8 weeks the car developed several faults, some major ones. There was an oil leak, awd malfunction, squeaking sound when applying brakes, gearbox jolting and making noise. The car was taken in for repair and was returned after 5 days partially repaired. The gearbox and brakes had not been repaired.

3. Within weeks the car developed further faults, this time we were on our way to the airport when an engine management light came on and the car started over revving. I managed to drive it to the airport but on our return the car failed to start and 12 different faults appeared on the dashboard. AA attended and carried out a temporary repair and advised that the control module which had suffered from heat damage must be replaced, the component carries heavy electrical load and can be a fire safety hazard if left. The car was taken again almost 3 weeks ago. After going back and forth I was finally told that all issues had been inspected, repaired and tested. No report was provided even though I asked for one several times. I agreed to collect the car but when I arrived at the Watford branch yesterday the car was not there, it was at the mega center. I was driven to the mega center in a car they have for sale. On the way there the driver complained that the clutch was loose, this is dangerous, why are they transporting customers in a faulty car. When we arrived I found the car was cosmetically damaged in two places. This time the brakes were replaced and a bracket to a sensor was replaced. Yet again they ignored the issue with the gear box. Ziyad told me that the jolting and noise is normal. I checked with Ford and an independent garage, both said that it is not normal. 2 of his colleagues agreed it is not normal and most likely needs a new gearbox. The control module was not replaced, Ziyad said they are happy with the temporary repair that AA made and have decided to go against AA’s report that states that further action is needed. A temporary repair is not a permanent fix, this is totally unacceptable.

4. The MOT is due in a couple of weeks, 2 of Car Planets employees advised that the car would fail MOT in its current state of disrepair.

5. They have had my car for 1 month in total, I have not been offered a courtesy car despite asking many times. Yesterday’s journey was almost 5 hours door to door plus the drive to Enfield and the waiting time in Watford and Enfield. They would not offer to book me a taxi, I was travelling with my young daughter in the scorching heat. I returned home by train at my own cost.

6. No one calls you back, 9 times out of 10 they don’t answer emails. Hold times are anything from 20 to 60 minutes and there’s a good chance you’ll be cut off after waiting so long.

7. I have rejected the car and have asked for a refund. Car Planet, no doubt you will read this, please do the right thing and issue a refund, the car is faulty and not fit for purpose.

8. On a positive note Zain and his 2 colleagues at the mega center were very helpful and tried their best to try and get me a courtesy car, but none were available.

I had a wonderful experience with Anisa from start to finish. She was kind, professional, patient and made the whole process feel so comfortable and straightforward. She took the time to explain everything clearly, answered all of my questions, and I never felt rushed.
What really stood out to me was how much she genuinely cared. When the original delivery driver fell through, Anisa continued to go above and beyond by personally delivering my car herself to make sure everything went smoothly. That level of dedication and customer service is rare and was so appreciated.
Thank you so much, Anisa, for making the experience of buying my first car such a positive one. I wouldn't hesitate to recommend you to anyone looking for a friendly, knowledgeable and supportive salesperson.

To be fair to the guys they are great at selling, mo was brilliant got the car sorted and picked up, we turned up at 9am and then left just after 12:30 waiting for the car to be handed over and cleaned before we could leave, I put down a £200 deposit for the car which should have been refunded, I have phoned multiple times getting fobed off every time, oh the finance company have not paid us yet, this was after a week of me having the car, they are still yet to refund me my money, expect a phone call Monday aging to get the is sorted or I will end up going to trading standers and small claims court.

If you want a no pressure old school double glazing sales pitch then go to car planet. The star of the show is the rac warranty, supa guard and the wheel kit.
The car is of no importance to the sales team. If you take out the extended warranty be careful what you sign for and read everything. We were given a three year warranty and then upgraded to a four year warranty in total it cost us £2100 but on reflection we decided a few days later to cancel it. All of a sudden, although we had it written down on their paperwork they said that we were only entitled to £1350 refund because they had given us the £750 as a good will gesture on the trade in price on our car. After about 15 hours over a week on the phone trying to get hold of someone to talk to and being given the runaround including being connected with another customer who had a grievance which was amusing in a funny sort of way but not very professional. We have accepted the £1350 and put it down to experience. I think the £750 is their commission and they’ve rigged it so whatever happens they don’t lose it. Just be careful they are very unprofessional and if you like hanging on the phone for hours on end and still not get anywhere then it’s the place for you.

We picked up our new car last Saturday, 2 days afterwards my wife was driving it and the clutch pedal dropped to the floor leaving her in a very dangerous position luckily nobody was hurt or affected.
I have to question the thoroughness of the claimed 150 checks they carry out…..!
There was damage in the car that was not specified to us even on the video tour also that I had to argue about when making out deal.
Turns out after paying for a garage to diagnose the defect (Car planet said they would reimburse) that the car needs a full clutch hydraulic system and flywheel and clutch kit to make the vehicle safe to drive…..!
Myself and my wife are constantly calling, waiting around an hour for an answer to be fobbed off with someone will get back to us.
I went into the chat and was assured someone would be in touch, nothing…!
Currently we have an undrivable dangerous car sat on our drive with no support whatsoever.
Next step for me is full refund and they can come and collect the car on a recovery truck.
I won’t even go into how long we waited around to collect the car despite having a booking but you will get the picture!
Avoid like the plague……!
You have been warned

Thanks to Mashrur in Support, Car Planet have now spoken to me in depth and taken action over my grievances with them. So if you do have issues and not getting anywhere with the After sales team ask for the support team or Trustpilot obviously gets results. :-)

i went yesterday to look at cars. the staff were so attentive welcomeing and helpfull. i was lookes after by Albion at no time did i feel pressured he went through everything with me patiently and i came away buying my car. i felt overwhelmed with all the cars there and didnt know where to start Albjon l. albjon looked after me amazingly