Car Planet Reviews 

The start of the process was easy and the salesperson was relaxed and happy to handle all my questions. I then went away after placing a deposit and got an additional inspection on the vehicle which highlighted some elements they hadn't picked up, and some repairs/replacements they'd done to not a very high standard. They were difficult to communicate with at this point but open to being reasonable around some of the identified issues. Mainly the communication was just very poor and unprofessional, everything got a bit delayed and I was chasing then suddenly they call me up and say I've got to get the car today as it's the end of the month, despite having days left of my deposit hold. Turns out the salesperson's numbers were done on a monthly basis and she wanted it gone, all just a bit hectic and unprofessional. Then turned up to my agreed appointment to pick up the car and the poor person doing car handovers was completely overwhelmed, we ended up being there over two hours before getting an unwashed car. Just hectic and clearly pumping out sale after sale. When we were waiting for the car I saw some of the worst sales techniques I've observed of incredibly pushy young men trying to get people to buy extras. Just be aware, the service you're getting is from a company with a culture based on churning out cars. The prices are incredibly reasonable but they clearly get a lot of commission from the extras.

Would I buy from them again, yes the prices are great, but I'd go ready to buy that day so I didn't have to handle their comms, and ready to bath off extras sales attempts.

I had an outstanding experience purchasing my car from Car Planet, and I can’t recommend Tahmiz highly enough.

We arrived at around 1:00 pm and didn’t leave until after 5:00 pm going up to 6pm, yet at no point did I feel rushed or pressured. Tahmiz took the time to answer every single question I had with honesty, patience, and transparency.

He took me on a long test drive, made sure I was completely comfortable with the car, and was upfront about everything, never making me feel like he was just trying to make a sale. His knowledge, professionalism, and genuine approach made the whole experience enjoyable and stress-free, it was hard to believe he is so young, very mature with a lovely energy about him.

Buying a car can be daunting, but Tahmiz made it a pleasure from start to finish. If you’re looking for someone who is fair, trustworthy, and truly cares about helping you find the right car, I would absolutely recommend asking for Tahmiz. I did end up paying more for warranty etc and we did go back and forth on price but he worked hard for us to come to an agreement that I was comfortable with

Thank you for such excellent customer service Tahmiz, I love my new car!

Very organised and helpful.
I recently purchased my first car, and Nouh made the entire experience exceptional. As a first-time buyer, I initially felt overwhelmed, but he turned what could have been a stressful process into something smooth and easy. Nouh was patient, professional, and consistently available whenever I had questions.

What stood out most was how he handled all the paperwork and guided me through each step from beginning to end. He explained everything clearly, ensured nothing was missed, and made me feel confident throughout the journey.

I highly recommend Nouh to anyone looking to buy a car—especially if it’s your first time. His expertise, professionalism, and genuine willingness to help truly made a difference. Thank you, Nouh, for making my first car purchase such a positive experience.

After experiencing such a poor service and leaving a bad review, I received communication from Mashrur from support, who immediately dealt with my deposit refund. He communicated with me instantly through email and arranged for my deposit to be refunded. Instead of waiting the usual 3to5 days, he arranged for same day payment, which was received in my account almost instantly. I would still not recommend this company for purchasing a car, but I am happy to give Mashrur a 5 star review for how he dealt with the problem today.

I was served by Ideal who was very helpful and explained the whole process in full detail. The team was very helpful also and helped the process be as quick and easy as possible which I really appreciate. Amazing service and I’ll definitely be purchasing from them again!

Very happy with the car buying process and sales man very good ,
Only one small gripe it took a long time after paying for the car to receive it and drive away

I bought a Vauxhall Mokka X (Reg no: SB19 VHV) for £8,350 in June, it broke down less than 24 hours later despite their much trumpeted 150 point checks, and had to prvately arrange a recovery vehicle back to them because they wouldn't send one.

I dealt with changing the owner back to them on the V5C myself to cancel my road tax and avoid potential problems down the line.

Because I did this, they say I have now devalued the car by adding another driver (I was told by up to £1000 on the phone) and so they withheld £200 from my refund.

Note: There is nothing about this in their Terms and Conditions or any email correspondance I had with instructions on how to return and get a refund.

Within a couple of days of getting my reduced refund... they are advertising the car for £8550... £200 MORE THAN I PAID FOR IT!

So the car is not devalued, and if it was bought today as advertised, they would earn a nice £400 more on the sale (£200 of mine kept back plus £200 from a new buyer)

How on earth is this right or fair... or legal?

The more recognised online dealer, Cinch, have clear instructions on what to do with the V5C on their website. Here they are:

"Please post the V5 back by Recorded/Tracked Delivery. The V5 (showing you as new owner) takes 2-6 weeks to arrive to you, it comes via the post and straight from the DVLA. Refund withholding: Cinch keeps £99 until your V5C is received."

I checked with Cinch on the phone about adding the new owner as per their instruction, and they said it doesn't affect the car value - the value is based on age, condition and mileage, and goes back up for sale accordingly.

It seems Car planet can make their own rules up when things are not outlined in their T&C's.

So the car I bought in good faith for £8350.00, the car that broke down less than 24 hours later, the car that was supposed to be significantly devalued after me dealing with the V5C, is now up for sale for £8550.00 - £200 MORE THAN I BOUGHT IT FOR!

You couldn’t make it up... but you could avoid purchasing a car from Car Planet.

My experience was amazing with car planet from start to finish.
Very friendly and helpful staff, good communication and talked me through everything.
It was a very delightful and smooth experience.
The car is beautiful.
I would highly recommend buying a car from them
Many thanks to all the team

Elaine Morris, Kington Hereford

My partner and myself bought a car from here. The sales team are completely pleasant, although a little bit pushy.

The after sales team on the other hand are non-existent, If you call their phone number and select the sales number, they'll answer the phone within about 5 seconds. If you try to contact their after sales team, you'll be waiting at least an hour. That just goes to show you exactly the kind of company they are.

After buying a car from them there werr a few minor issues that were fixable under the 6-month warranty that they provide. 7 months later I'm still sorting out those issues. They have been not responding to emails, difficult to co-operate with. Just plain blanking emails.

Ziyad is the name of the person I've been dealing with and they are thoroughly useless, unhelpful, slow at responding and just clearly don't care.

I would highly advise you to not buy a car from this company.

Car planet made an error on our v5c which i have had to pay to rectify the error. Was told by car planet i would receive reimbursement if i send in proof which i did. I have made several calls & emails to them to just be ignored and out of pocket. Once you get the car from them they just leave you hanging and want nothing to do with you

Initially buying the car was reasonably pleasant, the staff member was pleasant and accommodating allowing us time to view various cars. On purchasing the car it is very obvious that the real money is made on the aftermarket warranties, paint protection, etc.
Initially I said I would pick the car up the following weekend. However it was month end and targets had to be met so I was offered free delivery. Fine, no problem, we live on the opposite side of London. Up until I paid the invoice staff were easy to get hold of.
Come the day of delivery phones were either not answered, or if they were a call back was promised and never happened.
By 6pm we'd given up hope of seeing the car. We even considered trekking over there to try to claim the car.
6.45pm and we receive a call asking if we were someone else. Eventually we sorted out that they were delivering the car and it was the right one. The car did arrive safely with a pleasant driver and all was OK.
So far the car seems fine. It was washed, but not very well.
The whole experience was stressful and took the shine off getting a new car.
Hopefully, considering this experience and the numerous complaints we have since read, we never have to deal with their aftersales department and this is the last time we'll have to deal with them. They've learnt well from CarGiant

After experiencing a few problems with car planet with staff not responding back to me regarding small issues
Mashrur at
Customer Relations Support
Was fantastic dealing with my problems and resolved them very quickly with no issues and no questions i’m sure some of the staff at car planet need to take a leaf out of his books as his customer service was amazing
Thanks again Mashrur for your help

They are ok until you have bought the car then they couldn’t care less.

Even when they promise they will call you they don’t.

It’s now 5 weeks since they promised to call and still no call. AVOID this company at all cost

From looking at the car online to purchase it the staff were very helpful and polite and all went very straight forward any questions were answered quickly would recommend this company

What can I say about this company? Except before even considering buying from this dealership, I strongly recommend doing your own research. Read reviews on Google, Trustpilot, and Facebook. The sales team is generally pleasant, although they can be quite pushy and will often promise the world to secure a sale—even offering to swap accessories from other vehicles if that's what it takes.

Shortly after you've paid, you're encouraged to leave a review while you're still waiting for the paperwork to be completed. At that stage, most customers have had a positive experience, so it's understandable that many reviews are favourable. The real test comes after you've taken delivery and driven the car for a few days. If something goes wrong, in my experience, the after-sales service is extremely disappointing. I found the team lacked empathy, repeatedly dismissed my concerns, and made it very difficult to get meaningful assistance.

Instead of relying solely on immediate post-purchase reviews, I would encourage potential buyers to look for reviews written days, weeks or months later, when customers have had time to experience the vehicle and, if necessary, deal with any after-sales issues.
Before deciding to buy, ask yourself the following:

• Why don't they offer a standard 3–6 month warranty, as many other used car dealers do? Instead, they simply refer customers to their consumer rights, yet in my experience they have been unwilling to properly address legitimate issues when they arise.

• Why won't they accept credit card payments? By only accepting bank transfer or debit card, customers lose the additional protection that credit cards can provide under certain circumstances.

• Why are they not affiliated with an Alternative Dispute Resolution (ADR) scheme to help resolve disputes independently?

• Why are they not registered with the Motor Ombudsman or signed up to a CTSI-approved Code of Practice?

With all the above is it because they are selling not fit for purpose vehicles and all the above would give the consumer mores rights against them??

If you want an indication of what the after-sales service is like, simply try calling the after-sales department yourself 01923 932130 (Option 2). If you're lucky, you may only be waiting 30–40 minutes while sitting eighth or ninth in the queue. For me, that speaks volumes about the level of customer support. If you do get through the staff can be a little vague who they are and their position held until you give the car details and the quickly look through the notes and Cara Murphy (after sales manager) will NEVER come back to you directly even when the issues are escalated.

The advertise "150-point inspection" also means very little if the inspection report is not routinely provided to customers. Ask to see it before committing to a purchase.

Finally, I would recommend looking at the Facebook groups dedicated to customers' experiences, including "Car Planet Watford Barnet and Enfield Sales Issues" and "Car Planet – Affected Customers Group", to get a broader picture before making your decision.

This review reflects my personal experience. Please do your own research before purchasing a vehicle from this company. I only wish I had done more of mine beforehand.
YOU HAVE BEEN WARNED !!

There is a need to improve after-sales services.
New joiners require good training.

Avoid Car Planet — one of the worst customer experiences I’ve ever had.
I bought a car from Car Planet on 15 June, and after reaching home, I discovered the central locking didn’t even work. I immediately returned the car the next day expecting them to take responsibility, but instead I have been met with complete silence.
Since then, there have been no updates, no phone calls, no emails, and absolutely no effort from the after-sales team. I requested a refund and yet again I was ignored. They have my hard-earned money, and I’m the one left chasing them for answers.
Selling a faulty vehicle is bad enough, but the way they have handled this afterwards is completely unacceptable. I have two children and need a reliable car for everyday life, including school pick-ups, but Car Planet seem to have no understanding or concern for the stress and inconvenience they have caused.
A company’s true character shows when there is a problem — and Car Planet have shown a complete lack of professionalism, communication, and customer care. Once they had my money, the support disappeared.
I would strongly advise anyone thinking of buying from them to think twice. A car purchase is a big decision, and you need a company that actually stands behind what they sell — not one that ignores you when things go wrong.

Nu recomand ! Am aplicat sâmbătă pt o mașină ,am dat 4 k depozit , au spus ca v-om pleca cu mașina in ziua respectiva , am așteptat de la 12 până la 17:45 și până la urmă au spus ca luni dimineață se rezolvă și putem veni sa luăm mașina , luni nu mai suna nimeni, am sunat am insistat până la 16 nu rezolvasem nimic ! Am cerut depozitul înapoi și au spus “nu avem curent” , am mers acolo, surpriza era curent ! 🤬 am insistat sa mi se dea depozitul și au spus ca nu este rambursabil și ca vor trimite contractul pt a lua mașina! 😤😤😤au trimis contractul în 2 min să îl semnăm și au spus ca mașina până la urmă o luăm marți ! Adică astăzi ! Astazi a mers să ia mașina binenteles ca a trebuit sa mai aștepte … mașina a venit fara presuri ,nu avea Car Retractable Rear Trunk, în portbagaj se afla unul care nu se potrivea mașinii ! Pe bord am observat ca a avut ceva lipit și este deteriorat ! Suntem Absolut dezamăgiți cum au decurs totul ! Binenteles ca la cat de neserioși sunt nu ma aștept să facă ceva în privința nemulțumirilor noastre ! (Mașina nu a fost nici chiar ieftină, 28k) Aveți grijă și nu mai dați bani înainte ca noi!

UPDATE - see below for original review - Car Planet are now refusing to engage with the finance company and collect the vehicle. Ignoring emails from both them and us. This reply is a nonsense.

Four weeks ago the finance company upheld my son’s 30- day rejection after he was sold a car by Car Planet Watford with multiple issues, including a massive hole in the sill. He was told Car Planet would be in touch to arrange collection of the vehicle so the winding down of the finance agreement could be completed. However, Car Planet have so far failed to provide a date for the vehicle to be collected. Terrible customer service. Clearly dragging their heels now. Shocking and should be avoided.