They were very attentive, helpful, knowledgeable, and offered exceptional service and my ring is of great quality! I’m so happy with my new wedding band!
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I bought a stunning ring at an exceptional price. I'm so thrilled at how easy it was and how good of a job they did answering my questions and making sure I was happy that I've decided to leave this r... Toon meer
Bedrijf heeft geantwoord
I ordered a ring for my girlfriend at the end of November and received it in the USA during the Christmas vacation. There was a slight delay due to the holidays, and the diamond looked smaller.... Toon meer
Bedrijf heeft geantwoord
When I placed my order, a helpful person named Jessica got in touch to let me know that the diamond I chose was unavailable. However, Jessica offered me a couple of even better alternatives for the sa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
CaratBee is your trusted destination for exquisite diamond jewelry, backed by 15+ years of industry expertise. As diamond manufacturers, we ensure the highest quality in every piece we create. Discover timeless beauty with us.
About CaratBee.
IGI Certified • Fully Custom Made
CaratBee offers IGI-certified lab-grown diamonds jewellery that are ethical, conflict-free, and crafted for brilliance.
Contactgegevens
8 The Green, Ste A, 19901, Dever, Verenigde Staten
- +1 (332) 291-2750
- care@caratbee.com
- caratbee.com
They were very attentive
They were very attentive, helpful, knowledgeable, and offered exceptional service and my ring is of great quality! I’m so happy with my new wedding band!
10 april 2026
They really helped me out The Ring Is…
They really helped me out The Ring Is Also IGI certified!! Also it really sparkles my fiancée loves it!!!
2 maart 2026
Review zonder uitnodiging
Antwoord van CaratBee
Thank you so much for the kind words! We are so happy to hear the ring is a hit and that you had a great experience with us. Congratulations to you and your fiancée!
Fabulous Job!
I bought a stunning ring at an exceptional price. I'm so thrilled at how easy it was and how good of a job they did answering my questions and making sure I was happy that I've decided to leave this review... I don't normally leave reviews. Good work CaratBee!
21 maart 2026
Review zonder uitnodiging
Antwoord van CaratBee
Thank you so much for taking the time to leave this review—it truly means a lot, especially since you don’t usually write one! 😊
We’re thrilled to hear that you loved your ring and had such a smooth experience with our team. Making sure you feel confident and happy with your purchase is always our top priority.
Enjoy your stunning ring, and we hope to serve you again in the future!
Broken Timelines and String of Lies
Total failure in both logistics and basic honesty. I paid for expedited shipping on an engagement ring to ensure it arrived in time for a planned proposal event. Instead, the ring sat in 'Crafting' for 10 days with zero communication.
When I followed up, I was repeatedly fed a string of lies. On Thursday, I was promised completion, a video confirmation, and Friday shipping. Friday came—nothing. I reached out again and was given the exact same empty promises. Neither happened. I eventually had to explicitly demand a refund for the expedited shipping I paid for just to get my money back for a service they clearly couldn't provide.
By Monday, the cycle of excuses continued. It is now Tuesday; the ring has finally shipped, but the 'confirmation video' they sent was already in their Google Drive trash and inaccessible. To top it off, the delivery date is now later than even their standard shipping window. My reservations are blown, I have no idea what the ring actually looks like, and I’m left with the bitter taste of being consistently lied to by a company that clearly doesn't value its customers' most important milestones. Avoid at all costs.
UPDATE 1:
Since posting this, the company’s "customer service" has suddenly found the energy to contact me. After being ghosted during the crafting process, I am now being pestered daily via phone calls, texts, and emails. Their goal isn't to actually fix the blown reservations or the stress they caused; they are actively trying to bribe me. They offered me a pair of earrings from their site, but only on the condition that I "modify or remove" this review.
It is insulting that they can suddenly manage 24/7 communication now that their reputation is on the line, yet they couldn't be bothered to send a simple status update when my engagement deadline was slipping away. Their "desire to make it right" is a sham—it’s a transactional attempt to silence a dissatisfied customer. If you value honesty and a company that prioritizes your milestone over their star rating, look elsewhere.
UPDATE 2:
Raising the rating from 1 star to 3 stars because they expedited the package to get here in time, even after refunding me my expedited shipping amount. They also paid duty import costs. And the ring looks phenomenal. Took a lot to get here, but in the end, I received my product as promised and am satisfied with my purchase.
1 maart 2026
Review zonder uitnodiging
Antwoord van CaratBee
Thank you for updating your review and for sharing your final feedback.
First, we sincerely apologize for the frustration you experienced during the process. We understand how important this moment was for you, and we truly regret that the timeline caused you stress.
We would like to clarify a few points for transparency. Our system automatically sends email updates at every stage of the order process (including crafting, completion, and shipping). According to our records, these updates were sent throughout the process. It is possible that some of these emails may have been filtered into the spam or promotions folder, but from our side the updates were issued at each step.
Regarding the timeline, there was a small delay during the crafting stage, which we sincerely apologize for. To make up for this, we refunded the express shipping fee you had paid. Despite refunding the charge, we still shipped the ring via express service from our end and continuously followed up with the courier to ensure it reached you as quickly as possible.
We are very glad that the ring ultimately arrived within your required deadline and that you are happy with how it looks. Your final feedback means a lot to us.
Customer satisfaction is extremely important to us, and we truly appreciate you acknowledging the efforts made to ensure your ring reached you in time. We wish you a wonderful proposal and a lifetime of happiness ahead.
~Team CaratBee
The ring is beautiful and looks like…
The ring is beautiful and looks like exactly given photos its looks premium.without any issue it arrived on time
26 februari 2026
Antwoord van CaratBee
Thank you so much for your lovely feedback!
We’re thrilled to hear that the ring looks exactly like the photos and that you’re happy with its premium quality. We’re also glad it arrived safely and on time.
Your support truly means a lot to us!
Thank you
Team CaratBee
Very responsible and excelent customer…
Very responsible and excelent customer service
Also the quality was excelent
20 februari 2026
Antwoord van CaratBee
Thank you so much for your kind words!
We’re glad you’re happy with our customer service and the quality of your piece. Your support truly means a lot to us.
Thank you
Team CaratBee
Evening felt easy and professional.The…
Evening felt easy and professional.The product quality is really nice. A genuine and satisfying purchase experience.
19 februari 2026
Antwoord van CaratBee
We truly appreciate your feedback.
We’re glad your experience felt easy and professional, and that you’re happy with the quality. Thank you for trusting CaratBee!
Got a beautiful engagement ring for my…
Got a beautiful engagement ring for my now wife. It’s 4karat and huge! She couldn’t be happier
2 februari 2026
Review zonder uitnodiging
Antwoord van CaratBee
Congratulations on your engagement!
We’re honored to have been part of such a special moment. A 4 carat ring is truly stunning, and it makes us so happy to hear that she loves it. Wishing you both a lifetime of happiness together!
Beautiful ring
An engagement ring is more than just jewellery and I am glad I chose caratbee for this moment . The ring looks beautiful and meaningful.
18 februari 2026
Antwoord van CaratBee
Thank you for sharing such heartfelt words.
We’re truly honored that you chose CaratBee for such a meaningful moment. Knowing the ring feels both beautiful and special to you means everything to us. Wishing you a lifetime of love and happiness!
I planned a surprise proposa and orderd…
I planned a surprise proposa and orderd the rind feom caratbee. Everything arrived on time and looked exactly as I expected.
18 februari 2026
Antwoord van CaratBee
Thank you for sharing such heartfelt words.
We’re truly honored that you chose CaratBee for such a meaningful moment. Knowing the ring feels both beautiful and special to you means everything to us. Wishing you a lifetime of love and happiness!
Good service smooth delivery beautiful…
Good service smooth delivery beautiful quality. Trusted brand and know you will get something elegant. They have bill consistent every time .
14 februari 2026
Antwoord van CaratBee
We truly appreciate your continued trust in us.
It’s wonderful to know you’ve consistently had smooth deliveries and are happy with the quality each time. Creating elegant pieces and maintaining reliability is exactly what we strive for.
We’re grateful for your support and look forward to serving you again.
— Team CaratBee
Great product great customer service…
Great product great customer service highly recommended
30 november 2025
Antwoord van CaratBee
This truly means a lot to us.
We’re delighted that you’re happy with both the product and our service. Your recommendation is sincerely appreciated and motivates us to keep delivering our best.
Grateful to have you as part of the CaratBee family.
— Team CaratBee
Pristine products and great customer service
I have just received my pristine Moissanite earrings I order from CaratBee. Their quality and customer service is truly unmatched. As I am an international customer I was afraid there might be some hiccups, but everything worked out perfectly and their customer service made regular follow-ups to ensure that I was happy.
5 februari 2026
Antwoord van CaratBee
Reading this truly made our day.
We understand that ordering internationally can feel uncertain, so we’re especially happy everything reached you smoothly. Knowing you loved your moissanite earrings and felt supported throughout the process means so much to us.
It was a pleasure serving you, and we hope you enjoy your beautiful piece for years to come
it was great working with them
it was great working with them
9 december 2025
Review zonder uitnodiging
Antwoord van CaratBee
Thank you for your lovely feedback!
We really enjoyed working with you too. It’s always a pleasure to be part of such special purchases.
Hope to create something beautiful for you again soon
This was my first time ordering jewery…
This was my first time ordering jewery online so I was a unsure at first but caratbee truly exceeded my expectations.ring looks even better than provided photos . Also supportive team for guide me.
6 januari 2026
Review zonder uitnodiging
Antwoord van CaratBee
We’re so happy you loved your purchase! It’s great to hear you enjoyed the design, quality, and smooth experience. We’d love to have you shop with us again!
Loved my purchase from Caratbee…
Loved my purchase from Caratbee beautiful design, good quality and very well packed. The whole process was smooth. Would definitely shop again!
24 januari 2026
Review zonder uitnodiging
Antwoord van CaratBee
We’re so glad you enjoyed every part of your experience! It’s great to hear the design, quality, and packaging stood out. We’d be happy to welcome you back anytime
Really happy with my purchase
Really happy with my purchase . The ring looks clean elegance exactly like the photos provided . It's comfortable to wear daily and has e lovely sparkle. The whole experience was superb smooth and stress free.
1 februari 2026
Review zonder uitnodiging
Antwoord van CaratBee
We’re delighted to hear this! It’s great to know the ring matched the photos and feels comfortable for everyday wear. Thank you for sharing your experience — we’re so glad it was smooth and stress-free!
I loved the earrings
I loved the earrings - Great service and great product 😍
4 februari 2026
Review zonder uitnodiging
Antwoord van CaratBee
So happy to hear that! We’re glad you loved the earrings and had a great experience with us. Thank you!
Jessica sent me videos of the ring..
Jessica sent me videos of the ring from different angles before shipping. That extra effort made all the difference.
1 februari 2026
Review zonder uitnodiging
Antwoord van CaratBee
We’re so glad the videos helped! Jessica loves going the extra mile, and it’s wonderful to hear it made a difference. Thank you for sharing! 💛
I ordered a ring for my girlfriend at…
I ordered a ring for my girlfriend at the end of November and received it in the USA during the Christmas vacation.
There was a slight delay due to the holidays, and the diamond looked smaller. I requested an exchange and the replacement fits perfectly.
The exchange process was quick, Jassica provide the return label. Good service and fair pricing.
Thanks for the complimentary color upgrade.
29 december 2025
Review zonder uitnodiging
Antwoord van CaratBee
Thank you for sharing your experience! We’re glad the exchange went smoothly and that the replacement ring fits perfectly. Happy to hear you enjoyed the complimentary upgrade — we hope she loves it! 💛
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