Barclays Bank US Reviews 

This is a third-class, bottom-feeder company, working in association with the Consumer Financial Protection Bureau to ignore customer complaints, and when there are many complaints from the same customer, then lock their CC account until the customer gives up. This happened to me just a few weeks ago. I sent everything they asked for (Passport, Driver's License, SS Card, and Bank Statement). The first time they said no PDF to be faxed. So I sent ID docs through scanner fax. They said too dark. So I sent docs through postal mail. I confirmed with the Rep over phone that all docs were fine, but now they wanted a signed 1040. I had also complained to their President's Office. They came up with yet another requirement (back of SS card). I realized they will keep this going until I die. So I just closed my account, and now I am free of them. I have other credit cards, so I have the choice not to keep company with these cheaters, bottom feeders, and fraudulent people. Goodbye Barclays and good riddance. May your tribe shrink and not prosper.

My GM card was transferred to Barclays Bank at first of year. They automatically put me on NO paper bills, I had no idea for two months I owed $30 dollars until I got a notice I was delinquent on an account. My credit score went down 80 points because of this. I’m 70 years old and never had a delinquent account or late payment, NEVER! I called them and they said too bad. I will never use this card again although I’ve had my GM card for 25 years. This bank has no consideration for its customers. My advice to anyone, do not get a credit card from this bank!

I've called MULTIPLE times requesting them to stop sending me convenience checks for my credit card. Each time I spend at least an hour on the phone and the problem never gets resolved. In fact, they seem to send even more convenienve checks. Do not get a credit card with this company. Avoid this company for all banking. Their customer service feels like a scam. Constant transfers while you wait for them to fix a problem that shouldve been fixed when you called months earlier. Then they say the request from months earlier wasn't processed, but won't say they made a mistake which means they intentionally didnt process my request. I've worked with many banks and this is the worst.

Fraud replacement is awful experience. We had 2 cards they only sent us 1 and then wanted to charge us for expediting the card they were supposed to send us in the first place.
Reps are awful and aak all the same questions multiple times without listening to answer.

Anytime you need service they are the worst. Only have Barclays because they took over my card.

Never sign up for barclays credit card

We have been cardholders for quite some time and have an impeccable payment record. Recently we made an error by making two payments within days of each other when we meant to make only one. Long story short when I called today and requested if the $29 charge could be waived as a one time courtesy since we have been very good payers it was denied saying the system cannot do reversals. I am totally sure that is a false statement!! I work at a bank for over 20 years and we always did a one time reversal/credit for a fee as a GOOD CUSTOMER SERVICE gesture!!! Apparently Barclays doesn’t know what it means to provide good customer service!!!!!

Worst bank ever, I would NOT recommend this bank... STAY AWAY!!! ..any merchant that uses this bank will eventually ruin their reputation because of them
I have 2 credit cards through this bank for JetBlue and Old navy, never been late for my payments, make more than the minimum payment and is on autopay. They lowered my credit limit by over 50% ruining my credit. NOT VERY LOYAL BANK. I am going to pay off my balances and discontinue using their service...out of anger and disappointment i won't close the account because I would not want to further ruin my credit...i am very mindful of my credit and will ensure that i maintain a good credit score

Office of the President
Barclays Bank Delaware
P.O. Box 8885
Wilmington, DE 19899 8885

Subject: Formal Complaint Regarding Barclays Black Card Customer Service

To Whom It May Concern:

My name is Mike, and I am writing to formally complain about the humiliating and unacceptable customer service I experienced with your Fraud Department on August 20, 2026.

I was attempting to make a purchase of $2,730.97 at Home Depot when my Barclays Black Card ending in 0000 was declined. I contacted your Fraud Department while standing at the register. I fully understand that Barclays must take reasonable security measures to protect its customers. However, the representative stated that he had to complete paperwork because there could be further activity. That comment was inappropriate, insulting, and made me feel as though I were being treated like a criminal rather than a valued customer.

When I requested to speak with a supervisor, I was left waiting approximately 15 minutes while still standing at the register in Home Depot. I was eventually connected with a supervisor named Erica. By that time, I had already been embarrassed and humiliated in front of the store employees and other customers.

I have multiple Barclays credit cards with substantial credit limits, and I have maintained my accounts responsibly. My sister, Ann, also has multiple Barclays accounts with credit limits exceeding $25,000 and zero balances. She was equally disappointed by the way this matter was handled.

Considering that the annual fees associated with the Black Card total more than $948, I expected professional and respectful customer service. Instead, this experience was humiliating and completely unacceptable.

As a result, I am requesting that every credit card account associated with my name be closed immediately. Please provide written confirmation that all of my Barclays accounts have been closed and that no additional annual fees or other charges will be assessed.

I also request that your Executive Office review the conduct of the representatives involved and provide a written response regarding this incident.

Sincerely,

Mike

Crap. Crap. Crap.
I will never use. I would sell my first born before I use Crappy Barclays again.
They are poor handler of money and credit.
DONT USE.

I opened an account with I Barclays Jet Blue $3.47 to some banking error the payment was sent back and they didn’t tell me and I only got notification when it went to collections after 60 days…. 60 days for $3.47 which I immediately called and paid and closed my account and yet it’s still on my credit report these past six months I cannot get it off. Nobody seems to be able to help me and finally they said decision by thehigher-ups and I can’t talk to anybody in the higher-ups, so apparently their making 1 million bucks and pushing papers around, could care less that $3.47 is hurting my credit report, even though it was fully paid and I closed the account. Every other aspect of my credit report is fabulous. DO NOT USE BARKLEYS!!!
They could care less about the little people. They are by the book. No one has an empathy.

Customer service is severely lacking. Chat and toll free attempts were extremely unhelpful. I even got a little attitude. I have been a loyal card member for years including paying off the account once, and a large payment recently. I’ve been treated with very little understanding. Answers to my questions remain unanswered.

Dispute center is a joke was ripped off by a fraudulent company and they did nothing never received a credit took the word of fraudsters. I will never use there card or bank EVER again

I can’t give it a 0 so they’re lucky to get a 1 star. The company and customer service is horrible. The bank will take your money and even after calling several times and speaking with different customer service representatives they won’t solve your problems. My advice is to get a better banking institution for your credit needs.

I would give a zero if I could! I had numerous fraudulent unauthorized charges on my Barclays Mastercard. I immediately contacted them to cancel the card and remove the charges. The rep opened up a "case" and told me it would take up to 90 days. meanwhile I kept getting updated mail on the situation. I personally notified the shops the fraudulent were from and they took care of canceling orders, crediting my account etc. all were removed except one. to my surprise, Barclays notified me by mail stating "they completed their investigation and have determined the activity is VALID based on your previous purchase history with the merchant". I am so angry that I have to reopen this investigation AGAIN. CANCEL YOUR BARCLEYS CREDIT CARD! THEY DO NOT CARE ABOUT YOU AND do not protect you against any fraud. if someone uses a card at a retailer you do business with they will not cover it! Shame on you Barcley's

Couldn’t agree more with all the low reviews on this card the worst. How do I go from paying off a $4000 bill to get shrunk down to $250 in two days I’ve been a loyal customer. I’ve never been late on any payments. I always kept my credit underneath the threshold never over, but Barclays deemed my credit delinquent when others don’t. I will never do business with Barclays in my life thank God they drop me down to 250. They showed me how much they viewed me as a customer. I might not make $1 million a year but I do very well and I’ve been paying off my credit cards as an adult. Thank you for showing me that you do not care about working class people.

Due date changes,unwarranted late fees due to not receiving statements,and the run around about their computer problems that are a blow off for not taking responsibility for their actions and mistakes

Terrible company. They locked my card for no reason, realized their mistake, sent me a new card that was never delivered. At every step of the interaction, nothing can be resolved online or through chat, so you have to call, wait in a queue for long periods of time, get transferred 3 times to get someone who can help you, only for them to never resolve the issue.

Worst bank to ever do it business with they shouldn’t even own emirates and JetBlue and Gm rewards because their customer security is so disrespectful and I don’t like their behavior the worst company I hope they file bankruptcy for what they doing to people if u want a credit card from them think twice don’t get any now all of a sudden they got Samsung credit card and they don’t don’t know how to treat customers they shouldn’t be in business first of all taking my business somewhere else Barclays a biggest disappointment shame on them and their customer service

I have never experienced such poor customer service. My payment was rejected three times even though the funds were available. I spent over an hour on the phone, was transferred between departments, and in the end was told that the only way to make a payment is by mailing a check. In 2026, this is completely unacceptable. Not being able to pay online or by debit card is outdated and a huge waste of customers’ time. I am extremely disappointed with Barclays’ service and would not recommend it to anyone.

I recently opened a credit card account with Barclays Bank they charged me 99 dollars for account application the I closed the account the charges another. 99 dollars and messed up my credit
Be careful when opening frontier credit cards. Both are the worst bank and airline

Barclays has absolutely terrible customer service. Everytime I call, they don't understand what I'm inquiring about and are entirely unhelpful. I have attempted to open a second savings account with my mother-in-law and have submitted the requested documents on three different occasions and they still haven't approved the account. Every time I try and call no one knows what I'm talking about and I get nowhere. I'm pulling all of my money our of Barclays and switching over to another account with a higher APR.