Car Racks Reviews 

I am in England and I was told 2 to 3 days delivery. I have tracked it to First Dublin, then Athlone, then somewhere in the middle of Ireland called Portlaoise. My fault I suppose because I broke my golden rule - NEVER DEAL WITH A COMPANY THAT YOU CANNOT CONTACT BY PHONE OR EMAIL. Maybe I'll get it, but if I don't there is nothing I can do about it - money down the drain.
UPDATE: roof bars arrived 10 days later. But no reply to my request for the money back I paid to have a quick delivery.

Ordered roof bars. Paid. No follow up. No reply to requests for information. No roof bars. Checked and London address is a sham address. Well past the expected date roof bars did eventually arrive (from Ireland!) and were fine but altogether a nerve wracking experience. You have been warned!

Ordered some roof bars for my daughters fiat... I then read the reviews and started to panic this company weren't legit. Next day I received a email, day after I then received a non uk tracking. 2days later I received a royal mail tracking to say bars were now in uk. Bars were delivered the next day.
I Was kept up to date with emails throughout. Thanks to the bad reviews i knew they also trade under micks garage so wasnt confused when this name was on my statements. Bars fit perfectly, look great and are solid.

Delivered in a few days. Was kept well informed. The roof bars are great. Easy to fit and very good value. Thank you 😊

Very quick delivery and ease of ordering on the website with plenty of information on the different roof boxes available. Also competitive pricing

The product is decent - pretty much what I thought it would be. Instructions were scant - diagrams to appeal to multi- national customers - not the suppliers fault and got there in the end. I’m sure despatch times fall within the company claims, but coming from Ireland it took a while to reach me. Unlike other reviewers I felt communication from the company was pretty good throughout. Ordering from one company, having it despatched by a second and paying a third, does not instil confidence!!! Like others, I had moments when I thought I had made a serious error. Turned out ok though.

Perfect. Easy to order and arrived swiftly. Well packaged and exactly what I wanted. Would recommend.

Delivery took a little longer than expected, but overall great service with keeping me updated about said delivery delays. Product was exactly what I needed, fitted like a dream, I ordered bars for my nissan qashqai 12 plate without raised rails. The website guided me to the exact products compatible with my car. Great results.

Awful company. Not uk based but used a virtual postcode in london to pretend they are exporting from the UK. Customer service a joke. 5 star warning to avoid.

I got exactly what I ordered in time for when I needed it. Price was very good and am super pleased with my purchase 😊

I didn't do my due diligence with this company and am kicking myself. Ordered nearly £500 worth of items on a Monday, needed for the following Monday, as it was 48 hour delivery. As others have said I found out it isn't a UK based company and would be no chance of 48 hour delivery! we're now over a week later and upon looking at my tracking from parcel force they haven't even left the originating country!! No email addresses, no telephone numbers and no customer service. Avoid!!

Excellent quality, easy to choose the right product.

Item arrived but parts missing. One response asking for info and then heard nothing else back. Seems like they’re impossible to get hold of in the event of any issue. I ordered on a whim and didn’t research first but I wish I did..

Easy to navigate and order the right product. Delivered in a timely manner.
Had an email regarding possible import duties (I assume VAT) from royal mail which created a little confusion, as the roof bars were despatched from Ireland to the UK. Perhaps make it clear in your website regarding this. (I did not have to pay extra as it turned out)

Very quick delivery,excelent quality which didn’t ruin your wallet,and quick delivery.Definitely will used them again if I will need roof racks.

The roof rack arrived without any keys. I don’t think I can even install it without the keys. There’s probably no possibility of getting this in time for when I need it now so I will return it and source from somewhere more local (this was shipped to UK from Ireland so took over a week due to customs)

Update: it seems now they expect me to pay to have the product shipped back to them. Incredible, as it is a faulty product.

Ordered Thule roof bars from Car Racks UK, they took the money out of my bank account, but did not send order confirmation! Contacting their customer service and did not hear anything back from them. Fortunately, my bank returned all the money back to me. Avoid this website, looks like it is UK based, but is actually based in Ireland so not a UK stockist or seller which they do not advertise clearly despite the name 'Car Racks UK'.

The roof bars will be too late to arrive for my holiday. They quote 48hr delivery. i couldn't upgrade to get fast delivery. I tried to cancel but you cant. They are based in Dublin although called carracks.co.uk and have a UK address. There are no telephone numbers. Ive been told I will have to pay import duties. The whole thing is set up just to get your money. Massively annoyed and disappointed.

Clear pictures of products, good description, quick service. Very happy.