The process with Carsa started off a little wobbly with the lack of communication and mixed messages. HOWEVER, when we actually arrived at the Southampton store and met with Courtney Clark and Callum,... Toon meer
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Lees wat reviewers zeggen
Had a fantastic experience buying my car here! Courtney made the whole process smooth, transparent, and completely stress-free. There was zero pressure, and they answered every question thoroughly. Hi... Toon meer
The staff were very pleasant throughout the process. There was no sales pressure, and they were happy to leave me with the car for as long as I needed to make an informed decision. Communication w... Toon meer
Had a good experience at the Southampton branch today. Process was very slick but assume the was due to self funding and having no previous finance(other customers were waiting much much longer) no fa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Carsa – car buying, made refreshingly simple. At Carsa, we’re all about taking the hassle out of finding your next car. With over 2,000 quality used vehicles in stock - each priced to be competitive (typically around £700 below market), you can browse with confidence, knowing you’re getting real value without the back-and-forth. From everyday runarounds to premium favourites like Mercedes, Audi, BMW, Land Rover and Volkswagen, there’s something here for every lifestyle and budget. We know buying a car can feel like a big step, so we’ve made it as straightforward as possible. You can buy online, in-store, or over the phone—whatever works best for you. Plus, with flexible finance options, part exchange available, and a 90-day warranty included as standard, you’re fully supported from the start. Every car is carefully prepared through thorough mechanical and cosmetic checks, so it looks great and drives exactly as it should. No shortcuts, no surprises—just cars you can rely on.  And when it comes to trust, our customers say it best. With an Excellent Trustpilot rating, we’re proud to deliver an experience that feels transparent, helpful, and genuinely customer-first. Got a car to sell? We’ll give you a competitive price and make upgrading simple and stress-free. With locations across the UK and our nationwide Reserve & Collect service, you can secure your car online and pick it up at a store that suits you. Prefer delivery? We can bring it straight to your door. Carsa isn’t just about selling cars—it’s about doing things differently. No pressure. No jargon. Just a better way to buy.
Free 90 day warranty
Geschreven door het bedrijf
- We’ve got you covered, every step of the way.
- Drive away with confidence thanks to our 90-day warranty, included with every car - plus the option to upgrade to extended your warranty for extra peace of mind. We believe in keeping things clear and honest. That’s why every car comes with full details you can trust, including an HPI certificate and verified mileage, all available to view online before you buy. Behind the scenes, every vehicle goes through a thorough mechanical and cosmetic inspection in our dedicated preparation centre. So when you choose Carsa, you’re choosing a car that’s been carefully checked, properly prepared, and ready for the road. No pressure. No surprises. Just a better way to buy your next car
Contactgegevens
Bridge Road 258, SO31 7FL, Swanwick, England, Verenigd Koninkrijk
- 02046402213
Summer price drops
4,2
Goed
72 reviews
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Worked with Courtney and had a wonderful experience
Worked with Courtney and had a wonderful and smooth experience with buying a car from this company, would buy a car from here again
28 juli 2026
Review zonder uitnodiging
Antwoord van Carsa - Southampton
Dear Ashlee,
Thank you for taking the time to share your experience. We're delighted to hear you had such a wonderful and smooth experience with your car purchase and that you would consider buying from us again.
Best Regards,
The Carsa Team
Extremely Disappointed with Carsa’s…
Extremely Disappointed with Carsa’s Handling of Warranty Issues
I am absolutely shocked at the level of service I’ve received from Carsa as the guarantor of the dealer‑backed warranty supplied with my vehicle.When AutoProtect failed to apply the correct terms of my warranty, I expected Carsa — the business legally responsible for guaranteeing the policy — to step in, support the claim, and ensure the contract was honoured. Instead, I received no meaningful contact, no support, and no ownership of the situation.
Despite repeated emails, Carsa provided slow, dismissive, and factually incorrect responses, ignoring clear contractual terms printed on the warranty schedule, including:•
The purchase‑price claim limit
• The turbo wear‑and‑tear extension
• The consequential damage clause
• Their own responsibility as the guarantor
AutoProtect’s delays have now left me unable to MOT my car, because the unresolved faults will cause an automatic fail. This means I am now without a road‑legal vehicle, all while Carsa continues to distance itself from the warranty it sold me.
Carsa’s lack of contact, lack of accountability, and refusal to engage with their obligations has been nothing short of disgusting. As a customer, I feel completely abandoned at the exact moment a warranty is supposed to protect me.I would strongly urge anyone considering purchasing a vehicle or warranty from Carsa to think very carefully. My experience has shown that when something goes wrong, Carsa offers no support, no responsibility, and no customer care whatsoever.
This has been one of the most disappointing after‑sales experiences I have ever had. Never buy a product from either of these company. Resolutions support was we hold no liability and will not support after offering a pointless £200 goodwill contribution And then withdrawing that offer! Still waiting for a responds form WhatsApp contact!
28 juli 2026
Review zonder uitnodiging
Antwoord van Carsa - Southampton
Dear Scott,
Thank you for taking the time to share such detailed feedback. We’re sorry to hear that you have been disappointed with your experience and that you feel you have not received the level of support you expected when dealing with your warranty concerns.
We appreciate that dealing with a warranty claim can be frustrating, particularly when there are questions around the terms of the policy and you are awaiting repairs to your vehicle. We’re also sorry that you feel communication from Carsa has been slow or unclear.
We will look into the concerns you have raised internally, including the communication surrounding your warranty claim, the points you have raised regarding the warranty terms and the handling of any goodwill discussions. We want to ensure that your feedback is properly reviewed by the relevant teams.
Thank you again for being a Carsa customer and for bringing your experience to our attention. We’re sorry that your experience has left you feeling disappointed with our after-sales service.
Best Regards,
The Carsa Team
Avoid, Avoid, Avoid.
Awful experience,avoid this company like the plague. AA check non existence, selling cars with manufacturers recall and not advising customers. Warranty only £500 per claim covered me for 33% of the claim. Won't call back and hang up on calls. Ignore emails! Nothing positive to say about this company. Avoid, Avoid , Avoid.
24 juli 2026
Review zonder uitnodiging
Antwoord van Carsa - Southampton
Dear John,
Thank you for taking the time to share your feedback. We’re sorry to hear that you were so disappointed with your experience with Carsa and that you feel you did not receive the level of service or communication you expected.
We appreciate your concerns regarding the vehicle checks, the points you have raised about manufacturer recalls and your experience with the warranty. We’re also sorry to hear that you felt frustrated when trying to contact our team and obtain a response.
We will look into the concerns you have raised internally, including the points around the vehicle checks, warranty and communication, so that we can understand what happened and address any areas where our service could be improved.
Thank you again for being a Carsa customer and for bringing your experience to our attention. We’re sorry that your overall experience has left you feeling this way.
Best Regards,
The Carsa Team
Pleasant swift and very helpful staff
Pleasant swift and very helpful staff
It is 5 stars but my phone cut one off.
21 juli 2026
Antwoord van Carsa - Southampton
Dear Roger,
Thank you for taking the time to share your experience and for your kind words about our team. We're delighted to hear you found the staff pleasant, swift and very helpful, and we appreciate you letting us know about the phone issue with the star rating.
Best Regards,
The Carsa Team
I bought a used car after purchase
I bought a used car after purchase, found multiple fault after one day of driving, missing floor mats.
Staff services and mechanical team were amazing on the store but very hard to get them on phone after purchase.
14 juli 2026
Antwoord van Carsa - Southampton
Dear Loodin,
Thank you for taking the time to share your experience. We’re pleased to hear you found our staff and mechanical team amazing in store, but we’re sorry for the issues you encountered with the car and the difficulty reaching us by phone afterwards. We will review our post-sale support and communication to ensure we provide a more consistent experience.
Best Regards,
The Carsa Team
George P made us feel very comfortable…
George P made us feel very comfortable from the beginning. Pressure free experience and we were given time to reflect before going ahead. Would recommend.
23 juli 2026
Review zonder uitnodiging
Antwoord van Carsa - Southampton
Dear Adam,
Thank you for taking the time to share your experience. We're delighted to hear that George P helped you feel comfortable and provided a pressure-free environment with time to consider your decision. We really appreciate your recommendation.
Best Regards,
The Carsa Team
The part exchange and buying was hassle…
The part exchange and buying was hassle free and quick.
20 juli 2026
Antwoord van Carsa - Southampton
Dear Richard,
Thank you for taking the time to share your experience. We're pleased to hear that you found the part exchange and buying process hassle free and quick.
Best Regards,
The Carsa Team
Excellent from start to finish.
After having many bad experiences with car dealerships around the south/London and even midlands trying to find my specific car, I came across Carsa. From start to finish they were amazing, professional but also a relaxed sales approach which suited me. No forced add ons or finance deals. They listened to what I wanted, accommodated my needs and made it such a pleasure to purchase from themselves. All staff were helpful, polite and even spent time to entertain my toddler.
The deal they offered was outstanding that there was no way I was leaving without the car.
Car was immaculate inside and out, available as soon as I arrived and even transported to my nearest branch to make life easier for me.
All in all an amazing experience (one I usually hate).
22 juli 2026
Antwoord van Carsa - Southampton
Dear Karla,
Thank you for taking the time to share such a positive and detailed review. We're delighted to hear that our team’s professional yet relaxed approach, and the way they listened and accommodated your needs, made the process so enjoyable for you. It’s especially pleasing to know the car’s condition, the deal you received, and arranging collection at your nearest branch all helped make things easier, including with your toddler in tow. We truly appreciate your kind words about our staff.
Best Regards,
The Carsa Team
I’ve just picked up my new family car…
I’ve just picked up my new family car from Carsa Southampton. The team here were knowledgeable, professional and incredibly helpful.
Special mention to Jamie Smith who took time to explain the finance in detail making sure I had a full understanding. Really happy with my new vehicle! Thanks Carsa
21 juli 2026
Antwoord van Carsa - Southampton
Dear William,
Thank you for taking the time to share your experience. We're delighted to hear that the team at Carsa Southampton were knowledgeable, professional and helpful, and that Jamie Smith was able to clearly explain the finance options for you. We hope you and your family enjoy your new car.
Best Regards,
The Carsa Team
Good staff car and pricing but mediocre prep
Staff, process and car were great, apart from the Aircon not being cold and the fuel light coming on during test drive.
20 juli 2026
Review zonder uitnodiging
Antwoord van Carsa - Southampton
Dear Jonathan,
Thank you for taking the time to share your experience. We are pleased to hear you were happy with our team, process, and the car, but we're sorry the air conditioning and low fuel level let things down. We'll review our vehicle preparation checks and fuel procedures to help prevent this happening in future.
Best Regards,
The Carsa Team
Friendly staff
Friendly staff, helps us in finding our next car. Tea and coffee is a plus.
17 juli 2026
Antwoord van Carsa - Southampton
Dear Jay,
Thank you for taking the time to share your experience. We're delighted to hear our team were friendly and helpful in finding your next car, and that you appreciated the tea and coffee as well. We hope you enjoy your new vehicle.
Best Regards,
The Carsa Team
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