If I could give them -5 stars that would be great cause they dont deserve 1 star. Liars, scammers, cheap garbage products and they won't commit to customer service they supposedly will give. Lies. The... Toon meer
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Lees wat reviewers zeggen
I ordered truck seats my truck payed $289, and payment went thru, and was thanked for the order. Was told by Mr. THOMAS that the seats were in the final stage, then was told the order never went throu... Toon meer
Horrible communication Too long for mats to arrive Finally arrived and don’t fit my vehicle at all
No money back guarantee. After minimal use stitching broke. Initially I thought these might be better quality than others I had previously ordered. Unfortunately I was wrong. Customer service would no... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
CarSilk proudly offers high-quality floor mats and car seat covers designed to enhance your driving experience. We are committed to providing comfort, protection, and style for your vehicle's interior, ensuring that every journey is a perfect one.
Contactgegevens
1818 Eglinton AVE W, Suite 5 Toronto M6E 2H6, Canada, 16324, Toronto , Canada
- +1 647-702-1449
- Support@carsilks.com
- carsilks.com
1,3
Zeer slecht
270 reviews
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Heeft 82% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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ordered front and rear car mats
ordered front and rear car mats. neither set fits. back set isn't even close. 39 emails exchanged for 2 months (usually ignored): stall tactics, lies and fake promises. **THEY ARE SCAMMERES***now my cc won't give me money back for this fraudulent transaction
1 november 2025
Review zonder uitnodiging
Antwoord van Carsilks
Thank you for taking the time to share your feedback. We appreciate all customer reviews and take every comment seriously.
Our team is always working to improve both our products and customer experience. If you would like us to review your order details further, please contact our support team at support@carsilks.com with your order number so we can better assist you.
Thank you again for your feedback.
Carsilks Customer Service Team
Dimensions are all off. looks like garbage.
Dimensions are all off. There is a tear in the outer trim. No way to secure them to the care. The clips given are not compatible with the car or the mats. Customer support will tell you to pound sand if it's been longer than 15 days, probably would before that anyway. Junk company with no integrity.
2 april 2026
Review zonder uitnodiging
Antwoord van Carsilks
Thank you for taking the time to share your feedback. We appreciate all customer reviews and take every comment seriously.
Our team is always working to improve both our products and customer experience. If you would like us to review your order details further, please contact our support team at support@carsilks.com with your order number so we can better assist you.
Thank you again for your feedback.
Carsilks Customer Service Team
Product is garbage
This product is absolute trash
Company is complete fraud
Total scammers
Avoid at all costs
4 februari 2026
Review zonder uitnodiging
Antwoord van Carsilks
Thank you for taking the time to share your feedback. We appreciate all customer reviews and take every comment seriously.
Our team is always working to improve both our products and customer experience. If you would like us to review your order details further, please contact our support team at support@carsilks.com with your order number so we can better assist you.
Thank you again for your feedback.
Carsilks Customer Service Team
Pure Trash
I purchased floor mats from this company due to advertising on Facebook. Overall, it looked like a great idea. I ordered the mats which took about a month to arrive. Acceptable since they come from China. I tried to install and they were many problems with fit and did not match the floorboard. This led to bunching and driving hazards which would not facilitate safe driving. Car Silks was not helpful in product resolution and will not return. I am throwing $200 worth of mats in the trash. $200 isn’t worth my life.
28 maart 2026
Review zonder uitnodiging
Antwoord van Carsilks
Thank you for taking the time to share your feedback. We appreciate all customer reviews and take every comment seriously.
Our team is always working to improve both our products and customer experience. If you would like us to review your order details further, please contact our support team at support@carsilks.com with your order number so we can better assist you.
Thank you again for your feedback.
Carsilks Customer Service Team
Waste of money
Had mats for not even 6 months.
1.took a long time to arrive.
2 didn’t fit properly
3within 5 months they are ripped and falling to bits
22 maart 2026
Review zonder uitnodiging
Antwoord van Carsilks
Thank you for taking the time to share your feedback. We appreciate all customer reviews and take every comment seriously.
Our team is always working to improve both our products and customer experience. If you would like us to review your order details further, please contact our support team at support@carsilks.com with your order number so we can better assist you.
Thank you again for your feedback.
Carsilks Customer Service Team
SCAMMERS BEWARE
After receiving mats, it was all defective and I tried contacting the company. After several days, they asked me to send pictures and a short video. Once I did that, their email was no longer working. Basically scammed me. Sent multiple messages to let them know their email comes back undeliverable. Even just emailing them 1 sentence. It was as if they no longer existed. So I filled a complaint dispute with PayPal and they refunded me. All the sudden, Carsilk tried getting a hold of me and called me from a scam number of social security name. So they dont even show a number from Carsilk. They harassed me to send me another bad product when I told them their product is no good and I wanted a full refund because they dont have guarantee as stated. They insisted and I refused to deal with them. Beware and dont waste your time or money.
11 februari 2026
Review zonder uitnodiging
Antwoord van Carsilks
Thank you for taking the time to share your feedback. We appreciate all customer reviews and take every comment seriously.
Our team is always working to improve both our products and customer experience. If you would like us to review your order details further, please contact our support team at support@carsilks.com with your order number so we can better assist you.
Thank you again for your feedback.
Carsilks Customer Service Team
Carsilk mats no made to measure!
Late delivery and the drivers mat didn’t fit properly. When emailed to ask what was happening, the reply came saying they were taking longer to ensure a quality fit. As busy people, we didn’t fit them straight away, but were first told that their measurements were correct. Second time, I sent a short video showing the errors clearly, only to be told all mis-measures should be reported within 15 days. The warranty didn’t cover anything. I have raised the issue again with them and have been offered 10% off our next purchase, as if we would buy again! No morals even when you prove they can’t hold a tape measure!
12 maart 2026
Review zonder uitnodiging
Antwoord van Carsilks
Thank you for taking the time to share your feedback. We appreciate all customer reviews and take every comment seriously.
Our team is always working to improve both our products and customer experience. If you would like us to review your order details further, please contact our support team at support@carsilks.com with your order number so we can better assist you.
Thank you again for your feedback.
Carsilks Customer Service Team
The two layer "carpet" is not carpet at…
The two layer "carpet" is not carpet at all, its a boot brush material that feels and looks like the coarse part of velcro, but longer. Its wild given the luxury they purport to sell
11 maart 2026
Review zonder uitnodiging
Antwoord van Carsilks
Thank you for taking the time to share your feedback. We appreciate all customer reviews and take every comment seriously.
Our team is always working to improve both our products and customer experience. If you would like us to review your order details further, please contact our support team at support@carsilks.com with your order number so we can better assist you.
Thank you again for your feedback.
Carsilks Customer Service Team
Cheap fake products
Don't waste your time with their falsely advertised products. I ordered perforated leather seat covers for my Tesla Model S and they sent me cheap non-perforated vinyl seat covers that would not work with my ventilated seats. They refused to honor the 14 day money back guarantee and refused to provide me a prepaid shipping label or a RMA. I have been battling the charge with Paypal and my credit card company for months.
20 december 2025
Review zonder uitnodiging
Antwoord van Carsilks
Thank you for taking the time to share your feedback. We appreciate all customer reviews and take every comment seriously.
Our team is always working to improve both our products and customer experience. If you would like us to review your order details further, please contact our support team directly with your order number so we can better assist you.
Thank you again for your feedback.
Carsilks Customer Service Team
So called Custom Floor Mats are…
So called Custom Floor Mats are anything but. After a very long wait I finally received my floor mats only to discover the buttons that are supposed to hold the mats in place are misaligned and do not match up with the button on the floor of the car. When I told Carsilks about the issue they had me jump through hoops, such as provide a video (pictures weren't enough) of the installation. When I finally got the videos to them, they claim they do not see an issue with the button and to just use Velcro to hold the mats in place. Absolute BS!
5 maart 2026
Review zonder uitnodiging
Antwoord van Carsilks
Thank you for taking the time to share your feedback. We appreciate all customer reviews and take every comment seriously.
Our team is always working to improve both our products and customer experience. If you would like us to review your order details further, please contact our support team directly with your order number so we can better assist you.
Thank you again for your feedback.
Carsilks Customer Service Team
Absolutely junk
Absolutely junk. Mats are not anywhere close to the right size.
I ordered the 2 layer carpet mats. The "carpet" is some kind of crappy plastic layer.
Customer service team will not refund my money unless I pay the shipping cost back to Vietnam!
DO NOT BUY!
2 maart 2026
Review zonder uitnodiging
Antwoord van Carsilks
Thank you for taking the time to share your feedback. We appreciate all customer reviews and take every comment seriously.
Our team is always working to improve both our products and customer experience. If you would like us to review your order details further, please contact our support team directly with your order number so we can better assist you.
Thank you again for your feedback.
Carsilks Customer Service Team
Very long delivery time for my seat…
Very long delivery time for my seat covers. I need some help with parts of the installation but was given a You tube video of a different car with different styles of covers. I was told that was close enough and that was all Carsilk offered me for help with my installation.
Terrible customer service and i did not get everything I expected from my order.
1 maart 2026
Review zonder uitnodiging
Antwoord van Carsilks
Thank you for taking the time to share your feedback. We appreciate all customer reviews and take every comment seriously.
Our team is always working to improve both our products and customer experience. If you would like us to review your order details further, please contact our support team directly with your order number so we can better assist you.
Thank you again for your feedback.
Carsilks Customer Service Team
I ordered diamond cut car mats but they…
I ordered diamond cut car mats but they arrived not as described on their website and as soon as I received them I contacted the carsilk in regards of returning the item and it got complicated from there ! They asked for numerous pictures and videos of the product which I provided promptly ! It takes ages tk get hold of them via email as that is the only possible communication with their customer support team, after weeks of waiting they offered me $15 discount but I wanted to return the item and they just would not let me return my unused item back them, I wrote trust pilot review a while ago and they stated and replied that my case is under review and guess what nothing is happening I would highly recommend to avoid this company .
26 oktober 2025
Review zonder uitnodiging
Antwoord van Carsilks
Thank you for taking the time to share your feedback. We appreciate all customer reviews and take every comment seriously.
Our team is always working to improve both our products and customer experience. If you would like us to review your order details further, please contact our support team at support@carsilks.com with your order number so we can better assist you.
Thank you again for your feedback.
Carsilks Customer Service Team
If there is a neg review they would get…
If there is a neg review they would get it order #16107 they wanted pic so I sent them pic of front back and console got my order was missing seat/console all the head rest were way to small .Try to get hold of them for over a week many emails and phone call no answer. This is the worse customer service I have ever had
25 februari 2026
Review zonder uitnodiging
Antwoord van Carsilks
Thank you for taking the time to share your feedback. We appreciate all customer reviews and take every comment seriously.
Our team is always working to improve both our products and customer experience. If you would like us to review your order details further, please contact our support team at support@carsilks.com with your order number so we can better assist you.
Thank you again for your feedback.
Carsilks Customer Service Team
DO NOT ORDER ANYTHING FROM CARSILK!
DO NOT ORDER ANYTHING FROM CARSILK!! Carsilk is by far the very worst company I have ever dealt with. Seat covers that are far too big. Will not respond to emails. I am out close to $400.00. Carsilk is an absolute joke. Over 60 emails to them and no response.NO SUPPORT FROM PAYPAL OR MASTERCARD. Repeat do not deal with this joke of a company. All their crap is made in China.
3 oktober 2025
Review zonder uitnodiging
Antwoord van Carsilks
Thank you for taking the time to share your feedback. We appreciate all customer reviews and take every comment seriously.
Our team is always working to improve both our products and customer experience. If you would like us to review your order details further, please contact our support team at support@carsilks.com with your order number so we can better assist you.
Thank you again for your feedback.
Carsilks Customer Service Team
Don’t Buy anything from them
Don’t Buy anything from them. I Buy front mats and they never send it to me.
I’m from Québec Canada
They take many days to return an answer and they are not good to find solution and they never give me my money back
30 september 2025
Review zonder uitnodiging
Antwoord van Carsilks
Thank you for taking the time to share your feedback. We appreciate all customer reviews and take every comment seriously.
Our team is always working to improve both our products and customer experience. If you would like us to review your order details further, please contact our support team at support@carsilks.com with your order number so we can better assist you.
Thank you again for your feedback.
Carsilks Customer Service Team
They stole my $175.00 and didn't replace the mats
I'v'e order carmats Nov 26, 2025 and received the carmats about 6 weeks later. I put a youtube video review of how bad the mats were made and they wouldn't respond. Since t hen I opened a dispute with Credit Card sked them to refund. I tried contacting support again, they said I have to cancel the cc dispute they will remake and send them to me. The CC gave them back the money. I've been emailing them and they will not respond. They don't have phone number. Basically, I can't reopen a dispute since it was closed. They stole my money.
Feel free to look at a short video of my video They are dark blue mats for my GMC Sierra Truck
25 november 2025
Review zonder uitnodiging
Antwoord van Carsilks
Thank you for taking the time to share your feedback. We appreciate all customer reviews and take every comment seriously.
Our team is always working to improve both our products and customer experience. If you would like us to review your order details further, please contact our support team at support@carsilks.com with your order number so we can better assist you.
Thank you again for your feedback.
Carsilks Customer Service Team
CarSilk website doesn't include a Leave…
CarSilk website doesn't include a leave a review category because 90% of the customers are greatly dissatisfied. But CarSilk will go to a independent stand alone review site,read the comments of there terrible services & respond to the individuals comments via a 3rd party review site,that tells you all you need to about this scam of a Chinese owned & operated place.
7 januari 2026
Review zonder uitnodiging
Antwoord van Carsilks
Thank you for taking the time to share your feedback. We appreciate all customer reviews and take every comment seriously.
Our team is always working to improve both our products and customer experience. If you would like us to review your order details further, please contact our support team at support@carsilks.com with your order number so we can better assist you.
Thank you again for your feedback.
Carsilks Customer Service Team
After 2 months, no car mats, no refund, no answer
I placed an order in November 23rd. First, I didn't received any news during a month. Then, the company send me an email saying that they were technically unable to complete the order (it's a very very basic car) and offered a refund. Despite many emails, the company keep on saying that they would refund me next week, at the end of the month, beginning of next month. Now, they are not responding and I didn't get the refund.
23 november 2025
Review zonder uitnodiging
Antwoord van Carsilks
We sincerely apologize for the long delay and for the frustration this situation has caused you. This is absolutely not the experience we want any customer to have.
We kindly ask you to contact us directly at support@carsilks.com
with your order number so we can resolve this immediately.
Thank you for bringing this to our attention. Your feedback helps us improve our service.
this place is a scam
this place is a scam, send me the wrong car mats, then when i wanted to get it replaced, they refuse to replace it or refund me. Stay away!
6 februari 2026
Review zonder uitnodiging
Antwoord van Carsilks
Thank you for your review. We’d like to better understand your experience, but we’re unable to locate your order from this review alone.
Please reach out to support@carsilks.com
with your order number so we can check and follow up with you directly.
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