I ordered the kit for my car and it’s taken nearly 4 weeks to arrive however advertised as 2-7 working days. I reached out multiple times during this period to no response. Poor customer service.... Toon meer
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Lees wat reviewers zeggen
Bought this unit around April 2025. Delivery was very prompt, but unfortunately, when I tried contacting customer support via both email and WhatsApp, I received no response. My partner found i... Toon meer
1st time ordering from Carsosa and was pleasantly surprised after reading other reviews. My experience couldn't have been better. Was kept upto date via WhatsApp and unit arrived before it was suppos... Toon meer
Ultra quick response on WhatsApp before purchase with clear advise on product that I was looking to buy. Tutorial to ‘fit’ sent without requesting it which seems very detailed and easy to fit. Excelle... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Us at Carsosa truly take pride in providing a range of high quality Apple CarPlay, Android Auto and entertainment products aimed at improving your daily driving experience. Our brand was born out of a collective goal: providing a range of exciting, high quality units all on a convenient and easy to navigate platform.
Contactgegevens
Verenigd Koninkrijk
- carsosa.co.uk
2,7
Slecht
128 reviews
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I returned my CarPlay order for a full…
I returned my CarPlay order for a full refund a week ago and have had no communication back or money returned. Carsosa please get in touch and sort this
13 mei 2025
Review zonder uitnodiging
Antwoord van Carsosa
Hi Charlie,
Thank you for reaching out and I’m really sorry again for the delay earlier on. I can confirm that your return has now been processed and a full refund has been issued back to your original payment method.
We appreciate your patience and understanding.
Many thanks,
Rich @ Carsosa
Do not use this company!!
Do not use this company!!! Absolute scam. Rats!!!!
12 mei 2025
Review zonder uitnodiging
Antwoord van Carsosa
Hi Craig,
I’m really sorry you’ve had a negative experience and feel this way. I can assure you Carsosa is a genuine UK-registered business, and we take all feedback very seriously.
Many thanks,
Rich @ Carsosa
Terrible
Terrible, no communication whatsoever. Product never arrived. Don’t buy because they won’t respond to refund requests either. What a sad excuse of a business.
10 mei 2025
Review zonder uitnodiging
Antwoord van Carsosa
Hi Maddy,
I’m really sorry you’ve had a negative experience and feel this way. I can assure you Carsosa is a genuine UK-registered business, and we take all feedback very seriously.
Many thanks,
Rich @ Carsosa
Antwoord van Carsosa
Hi Ramy,
Thanks so much for your feedback! Really glad to hear the fit was perfect and the installation went smoothly. Enjoy the new setup!
Many thanks,
Rich @ Carsosa
I bought a CarPlay screen from…
I bought a CarPlay screen from Carsosa.com for my VW Passat, and overall, I’m really impressed. The screen is super sharp, responsive, and it connected to my iPhone without any issues. It honestly feels like I’ve got a brand-new infotainment system, and driving has become way more convenient now that I can use Spotify and Google Maps hands off.
Delivery was fast enough, which was a nice bonus!
The only downside I’ve experienced is that the boot-up time is a bit slow when I start the car—it takes around 10 seconds to fully load. Not a dealbreaker, but something to be aware of.
Overall though, I’m very happy with the purchase and would definitely recommend Carsosa to anyone looking to upgrade their car tech affordably.
25 april 2025
Review zonder uitnodiging
Antwoord van Carsosa
Hi David,
Thanks so much for the detailed review! I’m really glad to hear you’re enjoying the new screen and that everything connected smoothly, it’s great to know it’s made such a difference to your driving experience.
Appreciate the feedback about the boot-up time too, that’s completely normal for these units, but we’re always working on firmware updates to make them even faster.
Many thanks,
Rich @ Carsosa
Terrible experience with Carsosa
Terrible experience with Carsosa
The business looked great so i bought an apple car play for my A1. It was complicated to fit despite the website saying it was straight forward. With no experience with cars, it required me to take the glove box out and remove wires with little guidance. When i tried to reach out to the company they would reply here and there but never provided advice or support. They said twice they would come out and help me fit it as i am local, i understand they are likely busy but then they would just ignore messages and not set a date. Eventually i had to pay more money for someone else to fit it, they were apple carplay specialists who have done some of my friends fittings and have been perfect. Once they fitted mine they did everything to make it work - it didn't. So disappointed as this was for my very 1st car and £300 wasted and the company doesn't seem to care.
31 december 2024
Review zonder uitnodiging
Antwoord van Carsosa
Hi India,
I’m genuinely sorry to hear about your experience and how much frustration this has caused, especially with it being your first car, that should have been an exciting upgrade, not a stressful one. We completely understand how disappointing it is when installation doesn’t go as smoothly as expected.
We always try to make the fitting process as clear as possible, but some Audi models do require glove box access depending on the MMI setup, and that can make the install trickier. I apologise that our communication fell short and that we didn’t manage to arrange the fitting visit as promised.
Please reach out again to support@carsosa.com with your order number, and I’ll personally review this with our technical team to see what we can do to make things right for you.
Many thanks,
Rich @ Carsosa
Terrible customer service
This has been a terrible experience—customer service is virtually nonexistent. I sent multiple emails and messages but received no response. I’m now waiting for a refund and can only hope it doesn’t take weeks. It’s a real shame, as the product looked fantastic. If someone from customer service had simply provided updates or details, I might have been willing to wait.
1 april 2025
Review zonder uitnodiging
Antwoord van Carsosa
Hi Krystian,
I’m really sorry to hear about your experience and the lack of communication, that’s not how we want any of our customers to feel. We’ve had a higher number of messages than usual recently, and unfortunately, that’s caused some delays in replies, but I completely understand your frustration.
I can confirm your refund request has been issued. Thank you for your patience, and I truly appreciate your understanding.
Many thanks,
Rich @ Carsosa
I purchased Apple Carplay
I purchased Apple Carplay, which came with a 12month, but after 11 months the device completely cut out for three days. I got in contact via whatsapp where i was asked some questions for verification but I have heard nothing since and it has been a month. It seems this company are happy to take your money but not happy to provide after sales service. Be aware
7 april 2025
Review zonder uitnodiging
Antwoord van Carsosa
Hi Millie,
I’m really sorry to hear about your experience and the delay in getting back to you. That’s not the level of after-sales support we aim to provide, and I completely understand your frustration. Your device is still covered under warranty, so please email support@carsosa.com with your order number, and I’ll make sure it’s repaired or replaced straight away.
Many thanks,
Rich @ Carsosa
Great product but awful awful customer…
Great product but awful awful customer services. Misplaced a small connection wire while changing cars and contacted them to ask to buy a replacement which they said would be possible and just asked me to confirm the right one. It has been 4 months since then, persistently messaging them and trying to contact them in any way possible with absolutely no response. Meaning my car play which I spent hundreds on is useless. Very disappointed and would not recommend.
3 mei 2025
Review zonder uitnodiging
Antwoord van Carsosa
Hi Freddie,
I’m really sorry to hear about the lack of communication and the delay in helping you replace the connection wire. That’s completely our fault, and I understand how frustrating it must be not being able to use your CarPlay because of it.
Please email support@carsosa.com with your order number and confirm which cable you need, and I’ll personally make sure the replacement is sent out right away at no extra cost.
Many thanks,
Rich @ Carsosa
Works perfectly!
Good response on WhatsApp, helpful advice and fitting video. Product was perfect for what we needed, not simple - but not super hard to fit. Works great, very happy! Always sceptical buying from new websites but we're very happy with the results. The unit itself works really well, smooth scrolling, good refresh rate. It's a matt touch-screen, not glossy - but looks classy. Fitting took about 2-3 hours - we hit a few snags as we've never done this before - but ironed them out in the end. Fits well and looks good. As an aftermarket solution at a half decent price - 100% happy to recommend.
13 april 2025
Review zonder uitnodiging
Antwoord van Carsosa
Hi Matt,
Thanks so much for taking the time to leave such a detailed review! Really glad to hear the unit worked out perfectly and that you’re happy with both the fit and performance. It’s great to know our WhatsApp support and fitting guide helped along the way too. We really appreciate your recommendation and support.
Many thanks,
Rich @ Carsosa
I love!
It was very easy to install and works perfectly! I was having issues with my old wire connecting so got in contact and they responded straight away. Once I replaced the wire I’ve had no issues, the screen looks amazing and it’s really upgraded my car
2 april 2025
Review zonder uitnodiging
Antwoord van Carsosa
Hi Elina,
Thank you so much for your lovely feedback! Really glad to hear everything’s working perfectly now and that the new screen has given your car such a nice upgrade. Great to know the team could help get you sorted quickly too.
Many thanks,
Rich @ Carsosa
Buy it!
Took me a couple minutes to understand what to do… after that process was simple and not complicated… looks amazing on my bmw 1 series!!
5 april 2025
Review zonder uitnodiging
Antwoord van Carsosa
Hi Oscar,
Thanks so much for the great feedback! Really glad to hear the setup went smoothly and that the screen looks amazing in your 1 Series. Enjoy the new upgrade!
Many thanks,
Rich @ Carsosa
Ordered my screen 14 days ago and still…
Ordered my screen 14 days ago and still hasn’t arrived and they are a nightmare to get hold of. Would definitely not recommend them.
22 maart 2025
Review zonder uitnodiging
Antwoord van Carsosa
Hi Christos,
I’m really sorry for the delay and difficulty getting in touch. That’s not the experience we want for our customers. Delivery times have been slightly longer recently due to high order volumes.
Many thanks,
Rich @ Carsosa
Excellent quality carplay for my…
Excellent quality carplay for my volkswagen and was really easy to install…Carsosa have a very good response time and help with any concerns you have. Took 11 days to arrive on international shipping with DPD
11 maart 2025
Review zonder uitnodiging
Antwoord van Carsosa
Hi Mini Biggy,
Thanks so much for your great feedback! Really glad to hear your CarPlay arrived safely, was easy to install, and that our team could help with any questions along the way. Eleven days for international shipping isn’t bad at all, appreciate your patience and support.
Many thanks,
Rich @ Carsosa
Customer service and product issues
I installed the product as pr instruction but it it did not power on. I then tried to contact the support team both via WhatsApp chat and email without any response. After a while I decided to uninstall it and return it for refund. I now shipped it it almost a month ago and have not heard back from them or received my money back.
4 februari 2025
Review zonder uitnodiging
Antwoord van Carsosa
Hi Sebastian,
I’m really sorry for the trouble you’ve had and the lack of response from our side, that’s not the service standard we aim to provide.
We appreciate your patience and understanding while this was sorted.
Many thanks,
Rich @ Carsosa
Unit unusable and had no response
So I ordered a headunit for my MK5 Golf R32 and everything went smoothly, arrived when estimated for. Fitted the headunit on 03/02/2025 but within a week it had become stuck on the loading screen and didn’t do anything else. So I contacted Carsosa via email twice, used their WhatsApp option on the website and even tried their Instagram. I have had 0 response from them and it is now the 17/02/2025. I will be sending the headunit back for a refund however I am very hesitant due to having no response and spending £260 on something that doesn’t work. Extremely disappointed.
7 februari 2025
Review zonder uitnodiging
Antwoord van Carsosa
Hi Rhys,
I’m really sorry to hear about your experience and the lack of response from us, that’s not the level of service we want to deliver. The issue you described with the head unit getting stuck on the loading screen is usually caused by a firmware fault, which we can quickly resolve or replace under warranty.
We appreciate your patience and understanding while this was sorted.
Many thanks,
Rich @ Carsosa
Quick delivery and good customer service
The team were very proactive with my concerns and the time it took to deliver the product was very quick. I can’t see any faults with my CarPlay it works very well and no lag
10 februari 2025
Review zonder uitnodiging
Antwoord van Carsosa
Hi Osereme,
Thanks so much for the great feedback! Really glad to hear your CarPlay arrived quickly and that everything’s working perfectly with no lag. We appreciate your support and kind words about our team.
Many thanks,
Rich @ Carsosa
the guys at carsosa generously offered…
the guys at carsosa generously offered to install my system free of charge as I am local. They were really smooth and professional throughout. Great company that I would happily use again
10 januari 2025
Review zonder uitnodiging
Antwoord van Carsosa
Hi Jacob,
Thanks so much for your kind words! It was a pleasure getting your system installed and making sure everything was set up perfectly. Really glad to hear you’re happy with the experience and we truly appreciate the recommendation.
Many thanks,
Rich @ Carsosa
bad customer service and product doesn’t work for me
my apple car play doesn’t work. - i messaged and got told id be sent out a replacement. and now they’re completely ignoring all my messages on whatsapp and instagram and won’t send me my replacement
13 januari 2025
Review zonder uitnodiging
Antwoord van Carsosa
Hi Molly,
I’m really sorry for the lack of communication and for the delay in getting your replacement sent out, that’s not the experience we want any of our customers to have.
Thank you for your patience and understanding while we get this sorted.
Many thanks,
Rich @ Carsosa
Cannot be more happy.
Shipping took a little longer than I’d like but given that I ordered close to christmas/new year, I cannot fault them it was still quick for this time of the year. Product is brilliant easy to install would definitely recommend them to others. Very happy customer
7 januari 2025
Review zonder uitnodiging
Antwoord van Carsosa
Hi Jack,
Thanks so much for your great feedback! Really glad to hear you’re happy with your purchase and that the installation went smoothly. We appreciate your patience with the slight delay over the Christmas period and are delighted to know you’d recommend us.
Many thanks,
Rich @ Carsosa
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