Ottimo acquisto, dalle recensioni credevo fosse un sito truffa e che quindi mi avessere rubato i soldi, oggi sono arrivate le scarpe perfette, scatola perfetta e imballaggio perfetto ma false..... O... Toon meer
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Achtung Fälschung! Ich habe Nike Schuhe bestellt. Die gleichen habe ich auch direkt bei Nike bestellt gehabt. Nun waren die von Carvan etwas kleiner als die originalen von Nike. Nach genauer... Toon meer
Caravan mart sent me fake, counterfeit Adidas Campus. They looked fancy at 1st sight but seriously broke within one week such way that would never happen with real ones. Cannot be used anymore within... Toon meer
SCAM! DO NOT USE THIS WEBSITE! Despite its professional looking website, easily found on Google, this is all a CON. I ordered a pair of Nike trainers, order confirmed immediately and money in full tak... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Carvan Mart is your premier destination for all things fashion, lifestyle, and beyond. We curate an exclusive collection of clothing, accessories, home decor, and tech products that cater to your unique style and elevate your everyday life. With a commitment to quality, affordability, and the latest trends, we empower you to express yourself, transform your living spaces, and embrace a stylish lifestyle. Discover endless possibilities at Carvan Mart and make every choice a statement of your individuality.
Contactgegevens
Office 8920, 182-184 High Street North, East Ham, E6 2JA, London, Verenigd Koninkrijk
- +447119509072
- contact@carvanmart.com
- carvanmart.com
1,7
Zeer slecht
165 reviews
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DO NOT USE
DO NOT USE.
Read the reviews.
Ordered Nike Pegasus 41 running shoes over 3 weeks ago and they never arrived. Have contacted them numerous times and my emails have been ignored. Quite clearly a scam website that either send you fake products or send you nothing at all.
23 augustus 2024
Review zonder uitnodiging
MAJ / REMBOURSEMENT RECU
Bonjour,
J'ai passé une commande 61195 le 5/07 et depuis ce jour, rien reçu et plus de réponses à mes demandes.
Commande soit disant en transit selon les détails depuis le 25/07..
Je souhaite être remboursé.
26/08 Remboursement reçu.
5 juli 2024
Review zonder uitnodiging
Sent wrong item and no refund
Sent wrong item and it was very late. Constant run around on return process. Wasn’t able to return.
They even replied on here saying I missed the window to return which is not true (I can publish my chat and email history with them). Just ridiculous
20 augustus 2024
Review zonder uitnodiging
Antwoord van Carvan Mart LTD
Hi,
I’m really sorry for the issues you’ve faced with your order and the return process. It appears we did not receive a return request within the 30-day period. If you need further assistance or have any more concerns, please feel free to reach out to us directly.
Antwoord van Carvan Mart LTD
Hi Stephen,
I’m really sorry to hear about the trouble with your order. We’ve already issued a full refund for you. If you have any further concerns, please let us know.
Fakes
Like what the recent reviews have said, do not use this website. I ordered a pair of Nike Pegasus 41's and fakes came nearly 3 weeks after the order. It is so obviously fake as you can tell from the quality. I doubt their refund policy even works and they'll probably ignore your emails. I'm going to try to contact the bank and request a chargeback directly.
Read these recent reviews and do not order from here
20 augustus 2024
Review zonder uitnodiging
Antwoord van Carvan Mart LTD
Hi Kevin,
I’m sorry to hear about your experience. Please submit a return request through our website or contact us directly at contact@carvanmart.com so we can assist you further. We’re committed to resolving this issue for you.
J ai bien reçu mon remboursement.
Bonjour, j ai passé une commande le 18/08.
J ai eu une confirmation de commande, l argent a bien été retiré mais depuis plus rien. Pas de réponse au tchat que je fais, mes mails reviennent en échec. Aucun changement sur mon statut de ma commande. Je m inquiète….
Je souhaite annuler ma commande.
18 augustus 2024
Review zonder uitnodiging
Antwoord van Carvan Mart LTD
Bonjour Jennifer,
Votre commande a été annulée et le remboursement a été effectué. Nous nous excusons pour le désagrément et la lenteur de notre réponse. Si vous avez d'autres questions, n'hésitez pas à nous contacter.
I ordered a pair of crocs on the 9th…
I ordered a pair of crocs on the 9th August with a stated 4 - 8 days delivery. 11 days on and no delivery. Updates on the tracking via the carvanmart website state it is 'in transit' on the 14th August.
Tried contacting them via email, response was it was awaiting collection by the logistics company.
No reply to a follow up email.
Emailed again today. Await a reply.
20 augustus 2024
Review zonder uitnodiging
Antwoord van Carvan Mart LTD
Hi Dear,
We're truly sorry to hear about the delay with your Crocs order. We understand how frustrating this must be, especially with the delivery time exceeding what was initially promised.
Our logistics team is working hard to ensure your order reaches you as soon as possible. The update you received about the package being 'in transit' is accurate, but we understand that it's taking longer than expected.
We have sent a request to our logistics partner to expedite the process, and we will follow up with you directly with any new information. We appreciate your patience and will do everything we can to resolve this quickly.
Best regards,
Carvan Mart Team
Scam alert
I have been waiting for 2+ weeks for my order. No response when I ask for an update despite follow ups. Do not use this company.
20 augustus 2024
Review zonder uitnodiging
Antwoord van Carvan Mart LTD
Hi Amy,
We sincerely apologize for the delay and lack of communication regarding your order. We understand how frustrating this situation must be and assure you that this is not the level of service we strive to provide.
Due to high demand, we are currently experiencing some delays. Your order is on its way, and we’ve requested an expedited update from our logistics team.
To address the inconvenience, we have also issued a full refund for your order.
Thank you for your patience, and we’re truly sorry for any inconvenience caused.
Best regards,
Carvan Mart Team
My partner ordered 3 pairs of trainers…
My partner ordered 3 pairs of trainers nearly 2 weeks ago.
Unable to track order, unable to contact anyone!!
Do not buy from this site/seller!!! 😡🤬
7 augustus 2024
Review zonder uitnodiging
Antwoord van Carvan Mart LTD
Hi Dear,
We sincerely apologize for the frustration this has caused you and your partner. It sounds like there has been an issue with tracking your order, and we're here to help resolve this as quickly as possible.
Please contact us at contact@carvanmart.com with your order details, and we'll provide an update on your order status right away. Your trust is important to us, and we're committed to making things right.
Thank you for your patience, and we look forward to assisting you.
Best regards,
Carvan Mart Team
I ordered a dress and no one is…
I ordered a dress and no one is replying. When I gave them my order number its says it does not exist. Hope this is not a scam. Can someone please reply to my messages. I want to know where my parcel is.
20 augustus 2024
Review zonder uitnodiging
Antwoord van Carvan Mart LTD
Hi Marli,
We're sorry to hear about your experience and apologize for the inconvenience. It sounds like there may be a technical issue with your order information, which we’ll be happy to sort out for you.
Please rest assured that your order is important to us. We’d appreciate it if you could double-check the order number and reach out to us again at contact@carvanmart.com. We’ll make sure to locate your order and provide you with an update as quickly as possible.
Thank you for your patience, and we look forward to resolving this for you soon.
Best regards,
Carvan Mart Team
¡¡¡NO COMPREIS NADA AQUI
¡¡¡NO COMPREIS NADA AQUI, ES UNA ESTAFA!!!Compre unas zapatillas y me llegaron unas que no eran. Solicite la devolucion y te tienen que enviar un email de confirmación y no me ha llegado nada. No contestan al teléfono ni al WhatsApp ni al correo. Estafadores!!!🤬😡😡
1 augustus 2024
Review zonder uitnodiging
I placed an order and it was supposedly…
UPDATE: Carvan Mart made it right and refunded my money. Thank you so much!
I placed an order and it was supposedly shipped but lost. They reshipped it but I have yet to get a new tracking number and no one will respond to me anymore. These were shoes for my daughter to start school and they never made it. I have not received a refund either. I need someone to contact me about the shoes.
16 augustus 2024
Review zonder uitnodiging
Antwoord van Carvan Mart LTD
Hello,
I'm truly sorry to hear about the trouble with your order and the inconvenience it has caused, especially with the timing for your daughter's school start. We want to resolve this as quickly as possible.
Please contact us directly at contact@carvanmart.com with your order details, and we will prioritize getting you a new tracking number or processing a refund if you prefer. We are committed to making this right for you and appreciate your patience and understanding.
Thank you,
Carvan Mart Team
Still waiting for my nike trainers…
Still waiting for my nike trainers wish they could give me an update
6 juli 2024
Review zonder uitnodiging
Still waiting for my 2 pairs of…
Still waiting for my 2 pairs of trainers to arrive, been in transit for days now, can't seem to get any info of where my "trackable" parcel is on the live chat as it takes hours for them to reply, just clicked on tracking number & saw a "flash sales" thing in corner of screen which makes me think this is a scam & my parcel will never arrive, not happy!! *update after reply, order was actually made on 7 Aug not 13th, with free 5-9days delivery, you had the opportunity to prove you were a real company & potentially put a smile on my sons face as these are for his birthday but the fact that you have cancelled the order confirms this is a scam!!!
14 augustus 2024
Review zonder uitnodiging
Antwoord van Carvan Mart LTD
Hi Natalie,
We’re sorry to hear about your experience. However, it seems there might be some confusion. Your review was posted on August 14, even though the order was placed on August 13, which suggests some discrepancies.
The “flash sales” message you saw is part of our special promotions and not an indication of a scam. Our lowest price products are part of an anniversary gift from Carvan Mart to our customers and are not meant for misuse.
Given the situation, we’ve decided to cancel your order. Unfortunately, we will not be able to accept any future orders from you.
If you have any other questions or concerns, please feel free to reach out.
Best regards,
Carvan Mart Team
They sent our sambas for free 🙂…
They sent our sambas for free 🙂 Communication was a little slow at first but then they refunded our money after a few emails back and forth- and still sent the sambas we ordered. Very generous so we are wrapped, Thankyou Carvan mart 🙏🏻
1 augustus 2024
Review zonder uitnodiging
Authentic Adidas Shoes
"I recently bought Adidas Ultraboost shoes from Carvan Mart, and they are amazing! The shoes are authentic and very comfortable. The customer service was responsive and helpful throughout the process. Highly recommend Carvan Mart for genuine branded products."
7 augustus 2024
Bit worried buying the Jordan 4s retro…
Bit worried buying the Jordan 4s retro bred I don’t know if it’s real or not need an answer if it’s legit and if it will come.
Thank you.
30 juli 2024
Review zonder uitnodiging
Antwoord van Carvan Mart LTD
Dear Justin,
Thank you for reaching out with your concerns. We understand that purchasing authentic products online is paramount, and we're here to provide reassurance.
At Carvan Mart, we pride ourselves on offering only 100% authentic products. Our Jordan 4s Retro Bred sneakers are sourced directly from authorized suppliers to ensure their legitimacy and quality. Additionally, each product undergoes rigorous checks to maintain the high standards our customers expect.
Regarding your order’s arrival, we ensure that all shipments are tracked, and we provide you with the tracking details once your order is dispatched. This way, you can follow the journey of your purchase right to your doorstep.
If you have specific questions about your order or if there's anything else we can assist you with, please do not hesitate to contact our customer support at [contact@carvanmart.com] or call us at [+44 7973 907885]. We're here to ensure your shopping experience is smooth and satisfactory.
Thank you for choosing Carvan Mart. We’re looking forward to serving you and are confident you will be delighted with your purchase.
Warm regards,
Customer Service Team, Carvan Mart
Dodgy company selling fake shoes
This company’s website states they are based in the UK, but their products ships from Guangzhou China! Be ware and steer clear of them as it is very likely they are selling dups/fakes at a cheaper price!
Well in reply to the seller’s comment, the shoes are definitely fake as they are made in Putian, Fujian province, a world famous fake shoe-making city. How did I know? There are shipping stickers on the packaging hidden beneath the sticky tapes but they are still legible which clearly shows they were shipped from Putian. Again please steer away from this dodge seller with UK based contact.
7 juli 2024
Review zonder uitnodiging
Antwoord van Carvan Mart LTD
Hi there,
Thanks for flagging your concerns—though I must say, you've got quite the detective eye there! We appreciate your vigilance in spotting details worthy of a mystery novel. 🕵️♂️
Let me shed some light on this plot twist! While it's true that some of our logistics routes pass through the cinematic city of Putian, rest assured, our products are as authentic as the British accent I'm currently not using to type this. Our suppliers are all vetted and verified, ensuring that every item, from tip to lace, is genuine and of the highest quality.
We are based in the UK, but globalization being what it is, our shoes do take a small world tour before reaching your doorstep. They love collecting those air miles! ✈️
If you have any doubts about the authenticity of your purchase, don't hesitate to get in touch. We're here to provide proof, paperwork, and maybe a cuppa tea if you're in the neighborhood. Our goal is to ensure you feel confident and jolly good about your purchase.
Thanks for your vigilance, and looking forward to turning this mystery novel into a happy adventure story!
Cheerio,
Customer Service Team, Carvan Mart
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