CASAINC Reviews 477

I installed the shower system in our spare bathroom in a muted black. It looks beautiful, but after some time the wand started to peel. I reached out to customer service and they were very kind to replace it. I’m looking forward to getting the new piece soon.

Product looks great and works wonderfully.
We had been in search of a particular look for our shower (round shower head with a round controller and also a tub spigot that we could push out of the way when not in use). CASA INC had exactly what we were looking for! and it came in a bunch of different finishes for us to choose from.

Bought a shower fixture with a faulty cartridge and they replaced it within a couple days. No trouble at all

I installed these stylish shower faucets two years ago, and they’ve been a great product from the very start. The design still looks modern and elegant, and the performance has been flawless. Even with our extremely hard water, the faucets have held up impressively well — no significant mineral deposits and no issues with water flow.

Their customer service also deserves praise. When the shower head eventually needed replacing, they sent a new one at no cost and handled everything quickly and professionally.

Overall, I’m very pleased with the quality, durability, and support. A great product and a great experience. Highly recommended.

Very fast, well coordinated shipping. Excellent product. Good price.

Mona was extremely helpful and very thorough with helping me,nice to see customer support still exists. Thank you.

I had a great experience with their customer support. I needed a specific replacement part for my shower system, and even though I didn’t have all the original purchase details on hand, their team was extremely helpful and understanding throughout the process.
They were very responsive, professional, and went above and beyond to assist me. They quickly confirmed the availability of the parts and guided me step by step until everything was resolved.
I truly appreciate their willingness to help and their excellent communication. It’s not common to find this level of customer service. Because of this experience, I will definitely keep their brand in mind for future remodeling projects in my company.
Highly recommended!

Camellia responded quickly when I reached out to customer service about replacing the hose on my handheld shower unit. She provided clear guidance on how to document the issue, and even though the product was out of warranty, the company sent a replacement hose. I would purchase products from this company again. Thank you, Camellia, for your excellent customer care!

I called and the representative checked my information and ordered the replacement of a part of the arm of my shower head. This issue was resolved fast and courteously. Thanks, Casainc my shower is completed and gorgeous.

I inquired about warranty coverage as the finish started peeling off a handheld shower attachment (on a freestanding bath faucet) after 3 years. I was advised that, even though the warranty was expired, Casainc was willing to send a replacement part. They were prompt to respond and find a solution and that's excellent customer service. Overall, the product itself is of good quality and worked great over the years.

I purchased a Casainc shower system (CASAINC 3-Spray Patterns 11.4 in. x 7.5 in. Thermostatic Rain Shower Faucet Wall Mount Dual Shower Heads in Matte Black) in 2024 and got it installed in my bathroom. It was a fairly straightforward installation in our fiberglass shower stall, and everything worked as expected. I am a huge fan of the design/features of this shower system. One of my favorites is that you can set the desired temperature with the left knob and then easily turn either of the shower heads (the handheld or the rain shower head) on or off. The matte black is a really nice look and finish. Unfortunately, after only a few uses, the button on the handheld shower that changes the spray pattern malfunctioned, and I could no longer change the spray pattern. Luckily, Casianc's customer service was quick to reply to my email and helpfully supply me with a replacement handheld shower head part. Since then, I was disappointed to have the exact same issue happen again, after not even a full year of use since installing the first replacement part. Thankfully, Casianc continued to stand behind their product and provide me with a replacement again. Hopefully I don't have this same issue a third time in the future!

I had a part that was missing from my shower and they made sure to get the correct part to me. Great customer service!

I purchased this blindly, not knowing how it would perform and never seeing one like this before, but after finishing the remodel of the bathroom I waited to see how things performed before writing this review. It’s been seven months since I finished and I can truly say that I love it. We really can’t live without it. I love the push button the ability to change the temperature. It is awesome.

We initially received the wrong product from CASAINC, but their customer service team handled the situation exceptionally well. After reaching out, Mona was incredibly helpful, friendly, and responsive throughout the process. She kept us updated and ensured that the correct product was sent out quickly.

We truly appreciate the prompt resolution and excellent support. Based on this experience, we highly recommend CASAINC for both their products and their outstanding customer service.

Casainc was willing to replace my sink parts for me and were super helpful! Their sink faucet has made washing dishes so much easier!

Have purchased several products from this company and referred them to several of my friends. We had a couple small issues and they went above and beyond to make things right. Great customer service and products.

Excellent product and very convenient

Company rep Christine was very helpful and patient. She is a true, genuine asset to your company. Defective item was replaced quickly and follow-up by Christine is appreciated

Bought the hand held / rain duo shower system. It arrived pretty quickly. I reached out and they were quick to answer and eager to help. Very responsive and friendly.
Easy to install. Good price

Ordering a replacement handheld shower head was very easy. I”didn’t receive any emails “ but it was my fault for not checking my spam email folder….ao the communication about the order and delivery was good.