Casamo eCommerce Ltd Reviews 

783
TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

My first purchase from Casamo eCommerce Ltd and it it was a 1st class experience. From my first e-mail, subsequent phone calls to delivery was excellent. My only bit of disappointment was the long wa... Toon meer

Beoordeeld met 5 van de 5 sterren

Quick delivery and excellent delivery team. Very pleased with the sideboard although a bit darker than I thought it would be.

Beoordeeld met 5 van de 5 sterren

Delivery was quick and easy to arrange, two-man delivery into rooms where I wanted them at no extra cost. They were friendly and polite, no sign of damage to boxes. Haven't had chance to open them yet... Toon meer

Beoordeeld met 5 van de 5 sterren

Could not fault the service,first class.Ordered back in January,I knew there would be a wait,Gavin kept me informed about the delay.The item was delivered by an excellent two man team.The item was dam... Toon meer

Bedrijfsgegevens

  1. Meubelwinkel
  2. Slaapkamermeubilair winkel
  3. Keukenwinkel
  4. Woonkamermeubilairwinkel
  5. Tuinmeubelwinkel
  6. Rustieke meubelzaak

Geschreven door het bedrijf

Casamo offers a completely secure online furniture shopping experience, free tracked courier delivery service, a price match promise and our satisfaction guarantee.


Contactgegevens

  • 95 Catherine Way, BA1 7NZ, Bath, Verenigd Koninkrijk

  • casamo.co.uk

4,7

Uitstekend

TrustScore 4.5 uit 5

783 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,7

Alle reviews

(783)

64 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Good overall service

On time, very good delivery service. Very happy with cabinet but front handles on big door's are a little out but nothing to worry about. Overall well made.

8 juni 2026
Beoordeeld met 3 van de 5 sterren

Love the product but the delivery took…

Love the product but the delivery took 2months! They kept delaying and we were frustrated

5 juni 2026
Logo Casamo eCommerce Ltd

Antwoord van Casamo eCommerce Ltd

Hello Chie - I've looked into the details of your order and when you placed your backorder on 15th March, we expected your order to be ready for 5th May. This was ultimately delayed until 28th May due to a delay in receiving the container. The delay was beyond our control but I really apologise for the inconvenience to you.

Beoordeeld met 5 van de 5 sterren

Great customer service and beautiful kitchen island

My experience with Casamo was fantastic from the very start to the finish. Gavin’s communication was superb. He answered all my questions and updated me throughout the process. I waited for three months for my order to be delivered ( I knew it before my purchase - no surprise), but it is so worth it! We moved into a new build house and the kitchen was lacking character. My husband and I looked into several options, but Baumhaus kitchen island was the best option for our budget. The base unit is well-built and feels sturdy. Oh, the marble top is absolutely gorgeous! It has complemented my kitchen so well that I have been accepting compliments from people. I think the pictures in the internet for this kitchen island don’t do justice. It is better than the pictures. The delivery was great, too. They delivered the item with care, and I was able to track them live. We attached the worktop to the base with the bolts and screws provided in the package. It didn’t take too much of time. But I must warn, though, it is heavy!
I would like to add, other retailers sell this kitchen island, too, but I believe the customer service with Casamo is the best.

15 mei 2026
Beoordeeld met 4 van de 5 sterren

Poor delivery

The ordering and communication were very good, but the delivery was very poor. We paid £30 for a 2 man delivery, but they only brought it into the house packaged and said their job wasn't to unpack, which for a heavy item was inadequate.

22 mei 2026
Logo Casamo eCommerce Ltd

Antwoord van Casamo eCommerce Ltd

Hello Sandra – I’m afraid that it is true that Baumhaus, through their delivery arm Kinetic Logistics, do not offer an ‘unpacking and inspection’ service so we cannot offer that either. The alternative to a 2-man room-of-choice delivery is a free delivery, which is a door-to-door delivery service that may be undertaken by one man using a trolley. They would only take the package as far as they can access with a trolley and customers would then be expected to handle their orders from this point.

Beoordeeld met 5 van de 5 sterren

Great service and quality.

Delivered as stated when ordering, easily assembled and really robust bench. So glad we ordered from Casamo. Thoroughly recommend and will definitely use again in the future.

12 mei 2026
Beoordeeld met 5 van de 5 sterren

Fantastic experience with Gavin's…

Fantastic experience with Gavin's customer service. Having someone proactively reach out to resolve issue s can really make a difference in how a situation is handled. It shows commitment to customer satisfaction.

13 mei 2026
Beoordeeld met 1 van de 5 sterren

6 weeks late and 2 months later than…

6 weeks late and 2 months later than advertised. Kitchen island arrived most of the fixtures handles etc loose or fallen off and had to fit the Granite top as it was delivered separately have waited for the top for additional 6 weeks. Going to have to pay someone to fit it

13 mei 2026
Logo Casamo eCommerce Ltd

Antwoord van Casamo eCommerce Ltd

Hello Mark - I have looked into the details of this order and I again want to apologise for the delay and inconvenience to you. Delays are always regrettable but, particularly given the current disruptions to global container shipping we are seeing at the moment, always a possibility.

I can see that we initially communicated a 7-week estimate when you placed your order. The total time between you placing your order and being offered a delivery slot, once the island was ready to deliver, was 9 weeks and 2 days so your review does not represent the actual delay accurately.

As an online-only retailer, we can offer more competitive pricing than showrooms but there will often be a degree of self-assembly required with home deliveries and we make this clear in the product description. The worktop and base unit were packaged separately but delivered together.

If there are any manufacturing faults to address, we pride ourselves on getting these resolved quickly for our customers. If any handles need replacing, please let us know so that we can arrange for replacements to be sent out to you.

Beoordeeld met 5 van de 5 sterren

Very pleased

Very pleased. Good communication, Gavin contacted me after my order about a slight design change in the coffee table.
Lovely product, great quality and easy to assemble.

25 april 2026
Beoordeeld met 5 van de 5 sterren

We were very pleased with the Island

We were very pleased with the Island, very pleased indeed.also the owner of the company kept in touch making sure that we were satisfied overall.we live in a flat and not an easy place to deliver a quite a heavy unit but they got the job done.I would recommend Casamo one Hundred percent.

13 april 2026

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