Castle Country RV Reviews 

189
TrustScore 1.5 uit 5

1,7

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Quoted a price for a part then charged more when it came in. Then would not let me return it despite the fact it met all of the conditions on the Parts Receipt. Interesting they advertise a BBB rating... Toon meer

Beoordeeld met 1 van de 5 sterren

Don't buy from these people they sold us a 50000 piece of crap they won't warranty anything we have been waiting now for 3 months to have kitchen chairs replaced and find out they haven't even order... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Thank you Castle Country RV for not working with us as we went somewhere else and bought our RV. They wouldn’t hold the RV we wanted to get financing and basically sold it to someone else without even... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

I would never deal with Castle Country again totally crooks unprofessional unwilling to stand behind what they sell or take care of warranty claims The sales department was great but once they have... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Camperdealer
  2. Camperreparatie

Informatie afkomstig van verschillende externe bronnen

We are a premier RV dealer located in both Helper and Logan, Utah offering makes such as Alpine, Cherokee, Rockwood, Attitude, & more. With unbeatable low prices & nationwide delivery, we strive to treat all of our customers like family.


Contactgegevens

1,7

Zeer slecht

TrustScore 1.5 uit 5

189 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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1,7

Alle reviews

(189)

0 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Castle Valley RV had the best price and…

Castle Valley RV had the best price and their service was amazing. Keith was very professional as well. We are very happy with our Forrest River Wildcat.

30 januari 2019
Review zonder uitnodiging
Logo Castle Country RV

Antwoord van Castle Country RV

Thank you for your feedback! We're glad that we could set you up with what you were looking for! Come back soon!

Beoordeeld met 5 van de 5 sterren

Had the inventory

Had the inventory, right price, and good people.

30 januari 2019
Review zonder uitnodiging
Logo Castle Country RV

Antwoord van Castle Country RV

Mike, thanks for your feedback! Happy camping!

Beoordeeld met 5 van de 5 sterren

Fast very helpful and they want to please you.

I stopped in late one evening and they were more than happy to help me even though it was almost closing time they stayed late. They got most of the information done and paperwork done. The next day I went in the morning and I was out of there early with a new camper. Hard-working bunch of good people.

30 januari 2019
Review zonder uitnodiging
Logo Castle Country RV

Antwoord van Castle Country RV

Wade, thank you so much for your review! At Castle Country RV we work hard to get our customers the trailer of their dreams. This was no exception. Come back soon!

Beoordeeld met 4 van de 5 sterren

Just a number

Initial service is good
Prices were good
Very surprised there has been no follow up after our purchase, not even one call to see how we are like our new 5th wheel or if we had any questions or concerns

30 januari 2019
Review zonder uitnodiging
Logo Castle Country RV

Antwoord van Castle Country RV

Lindsey, thank you for your feedback. We hope everything is going well! This is something that we want to improve upon in the future!

Beoordeeld met 5 van de 5 sterren

Great experience

Great experience - service was awesome - great value.

30 januari 2019
Review zonder uitnodiging
Logo Castle Country RV

Antwoord van Castle Country RV

Thanks, Brandon! Come back soon!

Beoordeeld met 5 van de 5 sterren

Buying process was easy even though we…

Buying process was easy even though we lived 1500 miles away. Prices are good and there are not a bunch of hidden fees. Would buy here again.

30 januari 2019
Review zonder uitnodiging
Logo Castle Country RV

Antwoord van Castle Country RV

Matt, thanks for your review! We strive to be very honest and upfront with our customers. Let us know if you need anything!

Beoordeeld met 5 van de 5 sterren

Super clean motor home!

They were honest, friendly, and had an excellent product for us to purchase. We purchased our motor from Castle Country RV.

27 januari 2019
Review zonder uitnodiging
Logo Castle Country RV

Antwoord van Castle Country RV

Mark, thanks for working with us! We hope to see you again soon!

Beoordeeld met 1 van de 5 sterren

Buyer be ware!!!

Like the RV but the service to get rv on the road was bad - office screwed up and sold rv we were to pick up from out of state then we waited forever to get the other rv and paper work done - went to get license plates and they didn't have it filled out correct had to contact them to get it straighten out before we could get plates - some items didn't pass inspection finally told them i would take care of it when i got back home lets just get going on this - 6 months later i received the trim for repairs - what a mess!

24 januari 2019
Review zonder uitnodiging
Logo Castle Country RV

Antwoord van Castle Country RV

David, we're sorry that this was your experience with us. Normally this does not happen. Please let us know if there is anything that we can do for you by emailing info@castlecountryrv.com.

Beoordeeld met 5 van de 5 sterren

It was a good experience

It was a good experience. The trailer was ready and waiting and they made sure we were ready to go out the door.

24 januari 2019
Review zonder uitnodiging
Logo Castle Country RV

Antwoord van Castle Country RV

Thanks for your feedback, Matthew! Hope to see you again!

Beoordeeld met 5 van de 5 sterren

Haulmark Cargo Trailer Purchase

I recently purchased a Haulmark cargo trailer from Castle Country RV. I was very satisfied with the value and service offered by Castle Country RV.

24 januari 2019
Review zonder uitnodiging
Logo Castle Country RV

Antwoord van Castle Country RV

John, thank you for your review! Glad we could help you find what you were looking for. Come back anytime!

Beoordeeld met 4 van de 5 sterren

Great experience

Great experience, nice staff!

23 januari 2019
Review zonder uitnodiging
Logo Castle Country RV

Antwoord van Castle Country RV

Thanks for your review, Tim! Come back soon!

Beoordeeld met 3 van de 5 sterren

Prices are good and the people are…

Prices are good and the people are friendly. While it wasn’t their fault I ordered a travel trailer and it took several months longer than they said it would to come in. The communication during this time was poor from my salesman. Initially told one price all included by my salesman over the phone than added additional prep when I came in. Sales manager helped resolve it. Communication was the biggest issue even with servicing.

23 januari 2019
Review zonder uitnodiging
Logo Castle Country RV

Antwoord van Castle Country RV

Richard, thank you for your review. We're glad that we could resolve the issue and we take your feedback to heart.

Beoordeeld met 1 van de 5 sterren

I bought a travel trailer this summer

I bought a travel trailer this summer. Bought it over the phone and had my son in law pick it up. Trailer they gave him was different that the one you represented in the picture you sent to me. The one you sent had dining table instead of booth. Finally got a booth after a lot of hassle. A lot of Hassle!!!!! Then to top it off they could not find time to put it in to fit when I was going thru town so I got it in peices and had to install myself. Worst buying experience ever!!!!

23 januari 2019
Review zonder uitnodiging
Logo Castle Country RV

Antwoord van Castle Country RV

Dan, we're sorry that this was your experience with us. We are actively striving to have the correct representation of trailers in our photos. We don't want this to happen again!

Beoordeeld met 5 van de 5 sterren

Had a great selection to choose from

Had a great selection to choose from. Didn’t take long to do the deal.

23 januari 2019
Review zonder uitnodiging
Logo Castle Country RV

Antwoord van Castle Country RV

Thanks, Scott! At Castle Country RV we work to have the best selection around. Come back anytime!

Beoordeeld met 1 van de 5 sterren

I purchased a Arctic pack travel…

I purchased a Arctic pack travel trailer made by forest river was very disappointed that it had no insulation in the bottom of it and the trailer froze up in the winter Castle country led me to believe that the trainer would be fine to stay in in the winter very disappointed I would not recommend anybody to Castle country

23 januari 2019
Review zonder uitnodiging
Logo Castle Country RV

Antwoord van Castle Country RV

Jeffery, we're sorry for the miscommunication. Please let us know if there is anything that we can do for you in the future!

Beoordeeld met 5 van de 5 sterren

Very Friendly Staff

Very Friendly Staff
Have recommended to others

Thank you !

23 januari 2019
Review zonder uitnodiging
Logo Castle Country RV

Antwoord van Castle Country RV

Thank you for your review, Dan! We hope to see you again in the future!

Beoordeeld met 5 van de 5 sterren

Staff was efficient very helpful and…

Staff was efficient very helpful and courteous. Overall positive experience.

23 januari 2019
Review zonder uitnodiging
Logo Castle Country RV

Antwoord van Castle Country RV

Justin, thanks for your feedback. At Castle Country RV we strive to treat each customer like family & we're glad this was your experience with us. Come back anytime!

Beoordeeld met 4 van de 5 sterren

Love the trailer, however...

Love the trailer, however some of the interior wall paneling trim is coming unstapled and still waiting on the dealer to send me an owner’s manual and warranty information.

23 januari 2019
Review zonder uitnodiging
Logo Castle Country RV

Antwoord van Castle Country RV

We will make sure that you receive what you need. Please email us at info@castlecountryrv.com if you are still waiting on the manual and warranty information by the end of the day.

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