Recently I have bought 3 paintings from Rafael Mazzuco from Castle Fine Art Gallery in Bath. This was one of many purchases there since 2015. James was very helpful, polite, friendly and professional... Toon meer
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Lees wat reviewers zeggen
Castle Fine Art have worked with us in acquiring some amazing pieces. This final one was Shadowman and we love it. Thank you Rebecca for making it happen at Cardiff and Tony Church for delivering... Toon meer
We visited Castle Fine Art in Cardiff, not expecting to buy anything, but buy something we did. The piece we bought almost sold itself, but the deal Lucy put together for us was great and put any um... Toon meer
I've bought 3 pieces and a coffee table book over the last few years, assisted very ably by Will from Castle Fine Art. Every piece has been delivered within 3 weeks, beautifully framed, carefully wrap... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Castle Fine Art
Geschreven door het bedrijf
As the UK's leading art retailer, Castle Fine Art has been at the heart of the contemporary art movement for over 30 years.
Specialising in original fine art, hand-signed limited editions and sculpture, we unite collectors with works from an exceptional selection of world-class masters, cultural icons and homegrown contemporaries.
In 1995, we opened our first gallery in the historic market town of Stratford-upon-Avon with just one goal in mind – to share the joy of fine art. Whilst we may have expanded over the years, our foundations are built on a pure love for art – a feeling that remains in every corner of the business today. With 38 galleries nationwide and a global online store, we continue to build with the future of modern art in mind.
We strive to offer an incredible selection of art for a range of budgets and spaces. Whether you are a seasoned collector or beginning your journey, our art consultants are here to inspire and guide you every step of the way in our nationwide galleries, online, on the phone or by home appointment.
Contactgegevens
Verenigd Koninkrijk
- castlefineart.com
4,8
Uitstekend
433 reviews
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Excellent service from start to finish
Excellent service from start to finish. Leonie at the Marlow gallery was incredibly helpful when we made the purchase and kept us informed of our delivery and installation date.
Nick installed the art and was very professional and conscientious.
20 februari 2026
Review zonder uitnodiging
Antwoord van Castle Fine Art
Hi Will,
Thank you for your review.
We are over-the-moon to hear that Leonie from our Marlow gallery offered an incredible experience through her knowledge and communication. We will be sure to pass on your feedback to her and Nick - they will be thrilled!
Have you heard of our monthly Your World, Our Art competition? Make sure to post a photo of how you have styled your artwork in your home to your social page with the hashtag #YourWorldOurArt and tag us (@castlefineart)! Alternatively, you can send your photos to yourworldourart@castlefineart.com. By entering, you can be featured on our social channels and be in with a chance of winning £100 off your next artwork and therefore expand your collection! To find out more, visit our website or get in touch with a member of our team.
We hope your new artwork brings you lasting enjoyment, and we hope to welcome you back again soon.
Thanks,
Rachel 😊
Placed an order and was told 4 weeks…
Placed an order and was told 4 weeks delivery. Heard nothing from them so chased to be told yes it’s 4 weeks (at this point it was 6 weeks). When I went back to point this out I was told that my piece was being quality checked and they’d advise me of delivery the next day or two. A week later still nothing so asked to cancel order. Order was cancelled and I was advised 7-10 working days for a refund. Refund not received.
21 januari 2026
Review zonder uitnodiging
Antwoord van Castle Fine Art
Hi Jade,
Thank you for leaving your feedback.
We sincerely apologise for the experience you have had with us and the frustration this has caused.
We understand how important it is to receive your artwork on time, and regret that we have not met your expectations.
We are dedicated to addressing your concerns and rectify this matter as swiftly as possible, as a result, a member of our Client Services team have been in touch via email to assist further.
Thanks, Rachel
Top service from start to finish
Top service from start to finish. Brilliant in shop customer service, a great deal and fantastic delivery and fitting service. The guy who delivered our art, Tony, definitely went above and beyond to get to our house and made zero mess when fitting the picture.
17 februari 2026
Review zonder uitnodiging
Antwoord van Castle Fine Art
Hi Rudolph,
Thank you for taking the time to leave your feedback.
We are thrilled to hear that our team went above and beyond to make your experience with us a brilliant one from start to finish!
Have you heard of our monthly Your World, Our Art competition? Make sure to post a photo of how you have styled your artwork in your home to your social page with the hashtag #YourWorldOurArt and tag us (@castlefineart)! Alternatively, you can send your photos to yourworldourart@castlefineart.com. By entering, you can be featured on our social channels and be in with a chance of winning £100 off your next artwork and therefore expand your collection! To find out more, visit our website or get in touch with a member of our team.
We hope you enjoy your artwork for years to come and we can't wait to welcome you back soon!
Thanks,
Rachel 😊
Updated following excellent complaint resolution
Update (March 2026): Following my original review, Castle Fine Art contacted me directly and my complaint was handled by Dawn Miles, Client Services Manager. She took ownership of the issue, kept me informed throughout, arranged delivery at a convenient time, and ensured both artworks arrived safely.
Castle Fine Art also made a generous goodwill gesture in recognition of the delays, poor communication and inconvenience I experienced.
My original review accurately reflected my experience at the time. However, I also believe it's important to recognise when a company accepts responsibility and goes the extra mile to put things right. Dawn provided excellent customer service throughout the resolution process, and I am pleased to update my review to reflect the way my complaint was ultimately handled.
Original Review:
It had been over four weeks since placing my online order (#2025155680) with no update on an expected delivery date, despite repeated emails and unanswered phone calls. Very slow to reply to emails.
The most recent message stated the order was ready and that the logistics team would call the next working day to arrange delivery. No call was received.
This review has been retained for transparency, as it reflects my experience before Castle Fine Art resolved the matter.
16 februari 2026
Review zonder uitnodiging
Antwoord van Castle Fine Art
Hi Steve,
Thank you for taking the time to share your experience with us.
We sincerely apologise for the delay in delivering your order and for any frustration this has caused. We understand how important it is to receive your artwork on time, and regret that we have not met your expectations.
We are dedicated to addressing your concerns and rectify this matter as swiftly as possible, as a result, a member of our Client Services team will be in touch soon to assist further.
Thanks,
Rachel
Quality Service
The team at Castle Fine Art are very professional in terms of the advice they offer and the service they provide. My picture arrived beautifully packaged and I could not fault the service - thank you.
16 februari 2026
Review zonder uitnodiging
Antwoord van Castle Fine Art
Hi George,
Thank you for your lovely feedback.
We are thrilled to hear that our teams friendly and knowledgeable service created an amazing experience.
Have you heard of our monthly Your World, Our Art competition? Make sure to post a photo of how you have styled your artwork in your home to your social page with the hashtag #YourWorldOurArt and tag us (@castlefineart)! Alternatively, you can send your photos to yourworldourart@castlefineart.com. By entering, you can be featured on our social channels and be in with a chance of winning £100 off your next artwork and therefore expand your collection! To find out more, visit our website or get in touch with a member of our team.
We hope you enjoy your artwork for years to come and we can't wait to welcome you back soon!
Thanks,
Rachel 😊
Second Paul Corfield
My second Paul Corfield purchase from Castle Fine Art in Norwich and again have surpassed my expectations. So professional in every way. Art is so well framed with obvious car and attention. Arrived at Norwich store for verification that artwork was perfect before fast delivery on arranged day. Looks fabulous in our home, so pleased! Thank you so much, will be back soon. Thoroughly recommend the Norwich Castle Fine Art store.
12 februari 2026
Review zonder uitnodiging
Antwoord van Castle Fine Art
Hi Darrin,
Thank you for your glowing review!
We pride ourselves on our level of service and we are over-the-moon to hear that our Norwich gallery surpassed every expectation - we will be sure to pass on your kind words!
Have you heard of our monthly Your World, Our Art competition? Make sure to post a photo of how you have styled your artwork in your home to your social page with the hashtag #YourWorldOurArt and tag us (@castlefineart)! Alternatively, you can send your photos to yourworldourart@castlefineart.com. By entering, you can be featured on our social channels and be in with a chance of winning £100 off your next artwork and therefore expand your collection! To find out more, visit our website or get in touch with a member of our team.
We hope your second Paul Corfield artwork brings you lasting enjoyment, and we hope to welcome you back again soon.
Thanks,
Rachel 😊
Fantastic service from Liam in the…
Fantastic service from Liam in the Manchester gallery.
Amazing hanging in my home by Daniel.
Can’t fault it 👍
13 februari 2026
Review zonder uitnodiging
Antwoord van Castle Fine Art
Hi Matthew,
Thank you so much for taking the time to share your review.
We’re delighted to hear that your experience with Liam and Daniel was fantastic.
Have you heard of our monthly Your World, Our Art competition? Make sure to post a photo of how you have styled your artwork in your home to your social page with the hashtag #YourWorldOurArt and tag us (@castlefineart)! Alternatively, you can send your photos to yourworldourart@castlefineart.com. By entering, you can be featured on our social channels and be in with a chance of winning £100 off your next artwork and therefore expand your collection! To find out more, visit our website or get in touch with a member of our team.
We hope your new artwork brings you lasting enjoyment, and we hope to welcome you back again soon.
Thanks,
Rachel 😊
Delighted customer
Great choice of art work. Gallery in Oxford helpful and knowledgeable. Picture delivered and installed today very professionally by Tony Church, delighted with it. Thank you to all involved.
12 februari 2026
Review zonder uitnodiging
Antwoord van Castle Fine Art
Hi Carolyn,
Thank you so much for your lovely feedback!
We’re delighted to hear that you are delighted with experience from purchase in Oxford to installation with Tony. We’ll be sure to pass on your kind words to the team.
Have you heard of our monthly Your World, Our Art competition? Make sure to post a photo of how you have styled your artwork in your home to your social page with the hashtag #YourWorldOurArt and tag us (@castlefineart)! Alternatively, you can send your photos to yourworldourart@castlefineart.com. By entering, you can be featured on our social channels and be in with a chance of winning £100 off your next artwork and therefore expand your collection! To find out more, visit our website or get in touch with a member of our team.
We look forward to hearing from you again and welcoming you back soon!
Thanks,
Rachel 😊
Delighted with my 4 pieces of new…
Delighted with my 4 pieces of new artwork and the service from castle art from purchase with Leonie to Tony installing each piece perfectly. Thank you so much to the team from Marlow they were faultless
4 februari 2026
Review zonder uitnodiging
Antwoord van Castle Fine Art
Hi Charlotte,
Thank you so much for your lovely review!
We’re delighted to hear that your experience with Leonie, Tony and the team at our Marlow gallery made your experience with us an exceptional one! We will be sure to pass your kind words onto them.
Have you heard of our monthly Your World, Our Art competition? Make sure to post a photo of how you have styled your artwork in your home to your social page with the hashtag #YourWorldOurArt and tag us (@castlefineart)! Alternatively, you can send your photos to yourworldourart@castlefineart.com. By entering, you can be featured on our social channels and be in with a chance of winning £100 off your next artwork and therefore expand your collection! To find out more, visit our website or get in touch with a member of our team.
We truly appreciate your support and look forward to welcoming you soon!
Thanks,
Rachel 😊
Great art, friendly staff
Sarah helped me find exactly what I wanted and the installation by Dan was great, very helpful and I'm loving the new pieces.
30 januari 2026
Review zonder uitnodiging
Antwoord van Castle Fine Art
Hi Edward,
Thank you so much for your feedback!
We’re delighted to hear that Dan was helpful throughout your experience with us. We will be sure to pass your kind words onto him.
Have you heard of our monthly Your World, Our Art competition? Make sure to post a photo of how you have styled your artwork in your home to your social page with the hashtag #YourWorldOurArt and tag us (@castlefineart)! Alternatively, you can send your photos to yourworldourart@castlefineart.com. By entering, you can be featured on our social channels and be in with a chance of winning £100 off your next artwork and therefore expand your collection! To find out more, visit our website or get in touch with a member of our team.
We truly appreciate your support and look forward to welcoming you back to Castle Fine Art soon!
Thanks,
Rachel 😊
Dan has done an incredible job of…
Dan has done an incredible job of hanging the artwork. Really friendly and a complete perfectionist.
29 januari 2026
Review zonder uitnodiging
Antwoord van Castle Fine Art
Hi Susan,
Thank you so much for your kind words!
We’re delighted to hear that Dan did an incredible job at hanging your artwork in your home. We will be sure to pass your kind words onto him.
Have you heard of our monthly Your World, Our Art competition? Make sure to post a photo of how you have styled your artwork in your home to your social page with the hashtag #YourWorldOurArt and tag us (@castlefineart)! Alternatively, you can send your photos to yourworldourart@castlefineart.com. By entering, you can be featured on our social channels and be in with a chance of winning £100 off your next artwork and therefore expand your collection! To find out more, visit our website or get in touch with a member of our team.
We truly appreciate your support and look forward to welcoming you back to Castle Fine Art soon!
Thanks,
Rachel 😊
In one word KARLA
In one word KARLA. There were problems with the delivery company ( dpd=useless) , BUT Karla addressed the problems, and kept in touch with me and in the end organised a personal delivery from a Castle Fine Art employee who was amazing. Very Very happy with my purchases. Exemplary work from Karla at Castle Fine Art in Reading. She is a STAR
20 januari 2026
Review zonder uitnodiging
Antwoord van Castle Fine Art
Hi Ian,
Thank you so much for your kind words!
We’re delighted to hear that Karla and our team in Reading offered exceptional service throughout your experience with us - even with situations that were outside of their control. We will be sure to pass your kind words onto them.
Have you heard of our monthly Your World, Our Art competition? Make sure to post a photo of how you have styled your artwork in your home to your social page with the hashtag #YourWorldOurArt and tag us (@castlefineart)! Alternatively, you can send your photos to yourworldourart@castlefineart.com. By entering, you can be featured on our social channels and be in with a chance of winning £100 off your next artwork and therefore expand your collection! To find out more, visit our website or get in touch with a member of our team.
We truly appreciate your support and look forward to welcoming you back to Castle Fine Art soon!
Thanks,
Rachel 😊
My experience with Ollie at Nottingham…
My experience with Ollie at Nottingham Castle Fine Art has been exemplary. 💫💫💫💫💫 Outstanding customer service, knowledgeable, professional, amazing attention to detail and I would whole heartedly recommend visiting Ollie, for that extra mile of commitment. 🎉🎉🎉 Thank you for such a wonderful experience into the beautiful world of Art. 💫💫💫💫💫
16 januari 2026
Review zonder uitnodiging
Antwoord van Castle Fine Art
Hi Peter,
Thank you so much for your lovely review!
We’re delighted to hear that Ollie's knowledge customer service, professionalism and knowledge made your experience with us an exceptional one! We will be sure to pass your kind words onto him and our Nottingham branch.
Have you heard of our monthly Your World, Our Art competition? Make sure to post a photo of how you have styled your artwork in your home to your social page with the hashtag #YourWorldOurArt and tag us (@castlefineart)! Alternatively, you can send your photos to yourworldourart@castlefineart.com. By entering, you can be featured on our social channels and be in with a chance of winning £100 off your next artwork and therefore expand your collection! To find out more, visit our website or get in touch with a member of our team.
We truly appreciate your support and look forward to welcoming you soon!
Thanks,
Rachel 😊
When we visit the Canterbury gallery…
When we visit the Canterbury gallery we're always welcomed, usually by Tina, we're always offered coffee and advice is readily available from all the staff
24 december 2025
Review zonder uitnodiging
Antwoord van Castle Fine Art
Hi Adrian,
Thank you so much for your feedback!
We’re delighted to hear that Tina and our team in Canterbury offer exceptional customer service - making you feel at home in our gallery! We will be sure to pass your kind words onto them.
Have you heard of our monthly Your World, Our Art competition? Make sure to post a photo of how you have styled your artwork in your home to your social page with the hashtag #YourWorldOurArt and tag us (@castlefineart)! Alternatively, you can send your photos to yourworldourart@castlefineart.com. By entering, you can be featured on our social channels and be in with a chance of winning £100 off your next artwork and therefore expand your collection! To find out more, visit our website or get in touch with a member of our team.
We truly appreciate your support and look forward to welcoming you back to Castle Fine Art soon!
Thanks,
Rachel 😊
Really wonderful customer service
Really wonderful customer service. Incredibly quick to respond. So helpful and friendly, and always professional.
15 oktober 2025
Review zonder uitnodiging
Antwoord van Castle Fine Art
Hi Luke,
Thank you so much for your kind words!
We’re delighted to hear that our team provided such helpful, friendly, and professional customer service. We hope your new artwork brings you years of joy!
Have you heard of our monthly Your World, Our Art competition? Make sure to post a photo of how you have styled your artwork in your home to your social page with the hashtag #YourWorldOurArt and tag us (@castlefineart)! Alternatively, you can send your photos to yourworldourart@castlefineart.com. By entering, you can be featured on our social channels and be in with a chance of winning £100 off your next artwork and therefore expand your collection! To find out more, visit our website or get in touch with a member of our team.
We truly appreciate your support and look forward to welcoming you back to Castle Fine Art soon!
Thanks,
Rachel 😊
Customer Service as it should be. Outstanding professionalism and knowledgeable team.
We had a good idea of what artwork appealed to us but I decided to touch base with an art consultant. Daniel was fantastic from the outset, very professional and knowledgeable going above and beyond to support finding the best items, even sending us sneaky previews of new releases and facilitating collection from our local gallery. I can't thank him enough. Such a fantastic overall experience with Daniel and the Castle Fine Arts team. Will definitely be in touch. Thank you!
11 november 2025
Review zonder uitnodiging
Antwoord van Castle Fine Art
Hi Jane,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Daniel provided such knowledgeable and attentive support, going above and beyond to help you find the perfect pieces. We’ll be sure to pass on your kind words to Dan and the team.
Have you heard of our monthly Your World, Our Art competition? Make sure to post a photo of how you have styled your artwork in your home to your social page with the hashtag #YourWorldOurArt and tag us (@castlefineart)! Alternatively, you can send your photos to yourworldourart@castlefineart.com. By entering, you can be featured on our social channels and be in with a chance of winning £100 off your next artwork and therefore expand your collection! To find out more, visit our website or get in touch with a member of our team.
We look forward to hearing from you again and welcoming you back soon!
Thanks,
Rachel 😊
Great site
From start till end, from looking at art on the site and receiving my great piece, all went perfect and I can only recommend and give 11/10. Thank you Dulcie for looking after my order all the way through. Fast delivery and very safe packing.
3 december 2025
Review zonder uitnodiging
Antwoord van Castle Fine Art
Hi Sean,
Thank you so much for your fantastic feedback!
We’re delighted to hear that everything went perfectly from start to finish and that you’re so happy with your new piece. Dulcie will be thrilled to know her care and support made such a positive difference throughout your order.
Have you heard of our monthly Your World, Our Art competition? Make sure to post a photo of how you have styled your artwork in your home to your social page with the hashtag #YourWorldOurArt and tag us (@castlefineart)! Alternatively, you can send your photos to yourworldourart@castlefineart.com. By entering, you can be featured on our social channels and be in with a chance of winning £100 off your next artwork and therefore expand your collection! To find out more, visit our website or get in touch with a member of our team.
Thank you for your review, we truly appreciate it and look forward to helping you again in the future!
Thanks,
Rachel 😊
Smooth and professional purchase to Germany
As I had found the artwork I liked, I contacted the salesmanager by E-Mail. She answered quickly and kind and offered me help and answered all my questions. I suggested a differend frame for the artwork I was planning to buy. Castle fine Art made a mock-up so I could see the piece in an differend frame with a differend color.
I also discussed the dates of shipping the artwork to me. I live in Germany and for some weeks I was not at home. The delivery of the artwork took only a few days. By DHL Express. I was able to track the delivery. So I could welcome my new artwork by myself. The artwork was very carefully packed as it is a fragile pice. I reached me good and fine. It looked better as on the Internet. It has a very appropriate frameing.
I am absolutly happy and content with the purchase. It was a very friendly and helpfull E-Mail dialogue and consulting. It was a smooth and professional purchase of art to Germany
1 december 2025
Review zonder uitnodiging
Antwoord van Castle Fine Art
Hi Thea,
Thank you so much for taking the time to share such a detailed and thoughtful review. We’re delighted to hear that the whole process, from your initial email enquiry and mock-up through to international delivery, was smooth. It’s wonderful to know that the artwork arrived safely, beautifully framed, and exceeded your expectations when seen in person.
Have you heard of our monthly Your World, Our Art competition? Make sure to post a photo of how you have styled your artwork in your home to your social page with the hashtag #YourWorldOurArt and tag us (@castlefineart)! Alternatively, you can send your photos to yourworldourart@castlefineart.com. By entering, you can be featured on our social channels and be in with a chance of winning £100 off your next artwork and therefore expand your collection! To find out more, visit our website or get in touch with a member of our team.
We hope your new artwork brings you lasting enjoyment, and we hope to welcome you back again soon.
Thanks,
Rachel 😊
I got the Bob Dylan panting from Castle…
I got the Bob Dylan panting from Castle Fine Art. I live in Australia and ordered the painting online. Ashleigh has been so helpful with everything. The painting was framed and came all the way from Birmingham in perfect condition. Highly recommended
21 november 2025
Review zonder uitnodiging
Antwoord van Castle Fine Art
Hi,
Thank you so much for your kind feedback!
We’re delighted to hear that Ashleigh was able to support you throughout the process and that your Bob Dylan painting arrived safely all the way to Australia.
It’s wonderful to know everything arrived in perfect condition, and we hope your artwork brings you many years of enjoyment.
Have you heard of our monthly Your World, Our Art competition? Make sure to post a photo of how you have styled your artwork in your home to your social page with the hashtag #YourWorldOurArt and tag us (@castlefineart)! Alternatively, you can send your photos to yourworldourart@castlefineart.com. By entering, you can be featured on our social channels and be in with a chance of winning £100 off your next artwork and therefore expand your collection! To find out more, visit our website or get in touch with a member of our team.
Thank you for your review, it truly means a lot to us.
Thanks,
Rachel 😊
Exceptional service
Popped into the Bristol branch 2 weeks ago to have a look at the Boy George collection.
Was met by Jonathan whose customer service was the best I’ve ever experienced. He was helpful without being pushy and talked about the pieces with passion and knowledge. We ended up buying 2 pieces in the end but that not it? Jonathan went out of his way to have one of the pieces shipped to the Cardiff store to have it personally signed by Boy George himself and then bring it back to Bristol for us to collect.
Exceptional service.
27 november 2025
Review zonder uitnodiging
Antwoord van Castle Fine Art
Hi Christopher,
Thank you so much for sharing your wonderful experience!
We’re thrilled to hear that Jonathan from our Bristol gallery provided such exceptional service and made your visit so enjoyable. It’s fantastic that he went the extra mile and ensure everything was arranged seamlessly for you.
Have you heard of our monthly Your World, Our Art competition? Make sure to post a photo of how you have styled your artwork in your home to your social page with the hashtag #YourWorldOurArt and tag us (@castlefineart)! Alternatively, you can send your photos to yourworldourart@castlefineart.com. By entering, you can be featured on our social channels and be in with a chance of winning £100 off your next artwork and therefore expand your collection! To find out more, visit our website or get in touch with a member of our team.
We’ll be sure to pass on your kind words to Jonathan, and we hope you enjoy your two amazing artworks for many years to come!
Thanks,
Rachel 😊
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