Excellence both in customer liaison and service. Ours was a complex job of rerouting our water supply. Catalyst engineers, Callum,Jason and Brad were totally professional, working hard to find the be... Toon meer
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Very quick and efficient service and the 2 workmen were exemplary. They completed the repair to my water pipe professionally and cleaned up the mess after digging nearly 1 metre into the ground in 34... Toon meer
We'd like to give a 5 Star review and recommend Catalyst Claims. Alex dealt with our claim through Policy Expert/Trinity after a fault was found with our sewage tank. He kept us informed regularly... Toon meer
Bedrijf heeft geantwoord
Really good communication by phone before our appointment day, and the team were very good on the actual day. They had to dig multiple deep holes to take samples in our back garden which is paved ov... Toon meer
Bedrijf heeft geantwoord
4,7
Uitstekend
198 reviews
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Excellent service throughout my whole…
Excellent service throughout my whole experience. The two guys that came out went above and beyond
3 maart 2025
Review zonder uitnodiging
Antwoord van Catalystservicesuk
Good Morning, we appreciate you taking the time to review our services. We are glad you were impressed with the service. However in order for me to be able to provide the feedback to the relevant team I will need a bit more information if you don't mind. Either the claim reference or your surname would be enough for me to locate your claim. Thank you
Lovely man who informed me that Thames…
Lovely man who informed me that Thames Water had got it wrong. I did not have a leak!
3 maart 2025
Review zonder uitnodiging
Antwoord van Catalystservicesuk
Hi Sue, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars
An excellent experience.
The Catalyst personnel with whom I had contact were all extremely helpful, from the receptionist who was my first contact to the engineer who dealt with my problem. They were all understanding and gave excellent advice, whilst also dealing with the problem efficiently and giving further advice.
I have nothing but praise for them.
25 februari 2025
Review zonder uitnodiging
Antwoord van Catalystservicesuk
Hi Roy, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars
They advertise no obligation services…
They advertise no obligation services but the volume of calls and emails says otherwise. Their only purpose of the call is to say you have to pay in full before they will book any work in. They aren't interested in you as a customer but they will take your money quite happily.
7 februari 2025
Review zonder uitnodiging
Antwoord van Catalystservicesuk
Good Afternoon Mr Brown,
We apologise that you feel that the team contacted you more than you felt necessary.
The survey in Jan 2024 identified issues with your drainage which needed attention.
We emailed to ask if you wanted a quote to complete the repairs. The handler called 2 times following this and received no response so we closed our file.
In Jan 2025 we received an email some 12 months later asking for a private quote, we advised due to the length of time since the original survey we would re CCTV. This survey revealed that the issue had deteriorated and was no longer suitable for lining.
We rescoped the works and you agreed to proceed. The handler was then in contact to arrange the works to take place.
Folowing on from a conversation with the claims handler he was concerned that the issues would continue to get worse.
Again please accept our appologies we were only trying to assist with your ongoing issue.
First class service
The communication from the company was first class.
They gained permission from the neighbours, and informed them when the job would go ahead. Everybody happy.
The guys on site, Chris and his colleague, were professional and courteous.
They found the problem with the water supply straight away (where a previous contractor had failed). They installed a new water supply pipe to the property very quickly.
The site was left in as good as new condition.
24 februari 2025
Review zonder uitnodiging
Antwoord van Catalystservicesuk
Hi John, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars
Fast
Fast, efficient service. Plumbers knew what they were doing and fixed the issue quickly
19 februari 2025
Review zonder uitnodiging
Antwoord van Catalystservicesuk
Hi, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars
Antwoord van Catalystservicesuk
Hi Mr Le Sueur, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars
The contractors were thorough in…
The contractors were thorough in investigating and repairing our water leak. They worked none stop whilst on site and were friendly, professional and courteous at all times. Would definitely recommend if you get issues with water leakage.
24 december 2024
Review zonder uitnodiging
Antwoord van Catalystservicesuk
Hi Robert, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars
Really professional service and…
Really professional service and engineer who came out was very polite and Hardworking would highly recommend
26 november 2024
Review zonder uitnodiging
Antwoord van Catalystservicesuk
Hi Kevin, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars
Efficient Workman
Everything was dealt with exactly as explained to me initially.The workmen each turned up on time and dealt efficiently with what needed doing.
2 december 2024
Review zonder uitnodiging
Antwoord van Catalystservicesuk
Hi Deborah, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars
Great company
Catalyst were really helpful in sorting a leak on my water supply pipe. The engineers were very good and knew what was needed to repair the issue. The follow up phone calls were appreciated and the issue was resolved really efficiently
27 november 2024
Review zonder uitnodiging
Antwoord van Catalystservicesuk
Hi, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars
Catalyst were Great
Catalyst were great, very friendly customer services. They re-sleeved my aging cracked and root infested drainage system. The chaps who did the work were very respectful and professional, even trying to minimise noise as my daughter was sleeping after her night shift 👌👏 I overpaid due to a miscommunication and they refunded me instantly, highly recommended company 🤩
15 november 2024
Review zonder uitnodiging
Antwoord van Catalystservicesuk
Hi Andrew, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars
Catalyst were incredibly helpful and…
Catalyst were incredibly helpful and fixed our leaking pipe as quickly as possible.
14 november 2024
Review zonder uitnodiging
Antwoord van Catalystservicesuk
Hi Alice, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars
Engineer was very efficient
Engineer was very efficient, polite and friendly..job done 👍 4
4 november 2024
Review zonder uitnodiging
Antwoord van Catalystservicesuk
Hi Heather, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars
Repair to my water leak and reinstating my step
Catalyst contacted me quickly and arranged dates that best suited me. On both occasions I asked lots of questions and got very polite answers. On both times the jobs were done in a timely manner and the contractor had to deal with my nasty neighbours in a calm manner also.excellent service
1 november 2024
Review zonder uitnodiging
Antwoord van Catalystservicesuk
Hi Theresa, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars
Very helpful
I was a bit put out when I realised that everything is online these days, I don't know how my husband would have manged as he doesn't use a computer. Saying that I found Catalyst services very helpful, especially as I was panicking over the problem I had with my drain. I was pleased with the firm they put me in touch with to repair my drain.
30 september 2024
Review zonder uitnodiging
Antwoord van Catalystservicesuk
Hi Sheila, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars
Solved issue
We had a problem and the team came back to me and patiently and efficiently solved the issue.
30 september 2024
Review zonder uitnodiging
Antwoord van Catalystservicesuk
Good Morning,
Please can you let us know which property this related to so we can review this?
Regards
brad.jackson@catalystservicesuk.com
An amazing team
What an amazing team are Rob and the boys. Came and fixed my elderly parents water leak which they located instantly (unlike the water company). These boys really know their stuff. On top of being great at what they do they were kind, courteous and cleaned up after themselves. Also had a courtesy call to make sure all was ok a week or so after!! Would recommend this company in a heartbeat and have their number saved for the future.
Thanks lads for a first class job with first class customer service 😁😁
3 september 2024
Review zonder uitnodiging
Antwoord van Catalystservicesuk
Hi, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars
Completely satisfied with the response
Completely satisfied with the response, service and technicians involved in the work. From the initial survey to source the fault and to completion. I would definitely recommend this company.
5 september 2024
Review zonder uitnodiging
Antwoord van Catalystservicesuk
Hi John, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars
Pleasant efficient engineers
Pleasant efficient engineers who turned up on the day and time arranged. Carried our repairs vey efficiently.
6 september 2024
Review zonder uitnodiging
Antwoord van Catalystservicesuk
Hi Paul, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars
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