Appointment date 6/7/26 I found Harvey Stapleton to be easy to talk to and a very calming influence. When I wasn’t sure of something he explained what was required. I had been working and was... Toon meer
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Lees wat reviewers zeggen
Cannot praise Cavendish Online enough. Our adviser Nick Boyles was totally professional throughout quite a complicated process. He was always very friendly and patient with our queries and always made... Toon meer
I used Cavendish Online to set up my life insurance and critical illness cover 2 years ago on recommendation from mse. I was offered a review and due to changed circumstances took them up on it. The h... Toon meer
I had no idea how to go about obtaining insurance for a gift inter vivos. Harry skillfully guided me through the process which included a detailed health questionnaire. The premium is affordable and I... Toon meer
Bedrijfsgegevens
Over Cavendish Online
Geschreven door het bedrijf
About Cavendish Online
At Cavendish Online, we make life insurance, critical illness cover, and income protection simple, affordable, and stress-free. We know that thinking about the future can feel a bit daunting, so our friendly team is here to help you protect the people and things you care about — without the jargon or hidden costs.
Since we began in 2000, thousands of families across the UK have chosen Cavendish Online because we explain options clearly and help people find the right cover for their life and budget. You can get everything done quickly online, or book a relaxed chat with one of our advisers — whatever suits you best.
Why customers like us
- Clear, easy-to-understand guidance — no confusing insurance speak.
- Flexible options: manage online or talk to a friendly adviser.
- Competitive prices and straightforward policies.
In 2022, we joined Lloyds Banking Group, giving us extra strength and resources while keeping our independent, customer-first approach. We’re fully authorised and regulated by the FCA — so you can be confident you’re in safe hands.
Ultimately, protection is about peace of mind. With Cavendish Online, you’ll get honest advice and practical support so you can make the right decisions for your family — and get back to enjoying today.
Need help? Our team is ready to chat — friendly, no-pressure advice whenever you need it.
Contactgegevens
234 High Street, EX4 3NL, Exeter, Verenigd Koninkrijk
- 03456442544
- info@cavendishonline.co.uk
- cavendishonline.co.uk
4,6
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Product good
Product good, administration of policy truly awful.
Feb2026 update: now part of a Financial Ombudsman Complaint.
8 januari 2025
Antwoord van Cavendish Online
Thank you for your review.
We can confirm that your case is under active review, and we are treating the matter with the utmost seriousness.
Relevant teams are currently discussing the details, and we will provide an update as soon as further information becomes available.
Kind regards,
Cavendish Online
Not sure who this company are
Not sure who this company are or why they want a review, as I don't recall any dealings with them ?
12 december 2025
Antwoord van Cavendish Online
Hi Martin,
We understand why these emails were concerning. They were sent in error due to an internal system issue and were not intended as a sales prompt. Your details have now been removed from all future communications.
If you have any questions, please contact info@cavendishonline.co.uk or 01392 439 437 (9am–5.30pm, Mon–Fri). We sincerely apologise for the confusion caused.
No idea who this company is???
Got an email thanking me for my business, then got another email with my "policy details" then got another email apologising because they didn't mean to send me emails.
I was going to email them and ask how they got my details but I think it's a ploy, that once they get you replying then they try to sell something
12 december 2025
Antwoord van Cavendish Online
Hi Celine,
We understand why these emails were concerning. They were sent in error due to an internal system issue and were not intended as a sales prompt. Your details have now been removed from all future communications.
If you have any questions, please contact info@cavendishonline.co.uk or 01392 439 437 (9am–5.30pm, Mon–Fri). We sincerely apologise for the confusion caused.
Didn't buy life insurance from these…
Didn't buy life insurance from these cowboys. Who would trust their personal details with an outfit that can't manage their mailing list appropriately
12 december 2025
Antwoord van Cavendish Online
Hi Chris,
We’re sorry for the confusion caused by our recent message. It was sent in error, and we understand how frustrating that can be. We’ve corrected the issue and removed your details from future communications.
If you’d like to confirm or share any concerns, please contact us at info@cavendishonline.co.uk or call 01392 439 437.
Our business hours are 9am–5.30pm, Monday to Friday.
Thank you for bringing this to our attention, and once again, we apologise for the confusion.
Cavendish helped to find life insurance…
Cavendish helped to find life insurance in very easy way.
12 december 2025
total scam false email claims you…
total scam false email claims you already have a pilicy then try to sell you more
12 december 2025
Antwoord van Cavendish Online
Hi Neal,
Thank you for sharing your feedback. We completely understand your frustration and sincerely apologize for the confusion caused by our recent communication. This was an internal error, and we’ve taken steps to ensure it doesn’t happen again.
If you’d like to discuss this further, please contact us at info@cavendishonline.co.uk or call 01392 439 437.
Our business hours are 9am–5.30pm, Monday to Friday.
Thank you for bringing this to our attention, and once again, we apologise for the confusion.
Sent email to me saying thank you for…
Sent email to me saying thank you for taking out life insurance with us, even though I never did. Why are you still holding on to my personal data? Surely this is a GDPR issue?
12 december 2025
Antwoord van Cavendish Online
Hi Daniel,
We’re sorry for the confusion caused by our recent message. It was sent in error, and we understand how frustrating that can be. We’ve corrected the issue and removed your details from future communications.
We understand your concern regarding GDPR. We have escalated your details to our Data Protection team for review, and they will be in touch if any further action is required.
If you’d like to speak to us directly, you can contact us at info@cavendishonline.co.uk or call 01392 439 437 (Monday to Friday, 9am–5.30pm).
Thank you for highlighting this, and we sincerely apologise for any confusion caused.
Antwoord van Cavendish Online
Hi David,
Thank you for sharing your feedback. We completely understand your frustration and sincerely apologize for the confusion caused by our recent communication. This was an internal error, and we’ve taken steps to ensure it doesn’t happen again.
If you’d like to discuss this further, please contact us at info@cavendishonline.co.uk or call 01392 439 437.
Our business hours are 9am–5.30pm, Monday to Friday.
Thank you for bringing this to our attention, and once again, we apologise for the confusion.
Invasive
You took all my very personal health details quoted a ridiculously high price then refused to delete any of my information. I didn't take a policy out !!
12 december 2025
Antwoord van Cavendish Online
Good afternoon,
We’re sorry for the confusion caused by our recent message. It was sent in error, and we understand how frustrating that can be. We’ve corrected the issue and removed your details from future communications.
We understand your concern regarding your data. We have escalated your details to our Data Protection team for review, and they will be in touch if any further action is required.
If you’d like to confirm or share any other concerns, please contact us at info@cavendishonline.co.uk or call 01392 439 437.
Our business hours are 9am–5.30pm, Monday to Friday.
Thank you for bringing this to our attention, and once again, we apologise for the confusion.
Rang to say it was a hoax application…
Rang to say it was a hoax application but you are now harrassing me by email.
Dont please
12 december 2025
Antwoord van Cavendish Online
Hi Jane,
Thank you for sharing your feedback. We completely understand your frustration and sincerely apologise for the email you received. This was caused by an internal error, and we’ve taken immediate steps to ensure it doesn’t happen again. Please rest assured that you’ve been removed from all future communications. If you have any concerns, feel free to reach us at info@cavendishonline.co.uk or on 01392 439 437. Our business hours are 9am-5.30pm Monday to Friday.
Thank you for bringing this to our attention and once again, we apologise for the confusion.
Failed to ask even basic questions
My wife had a small presymptomatic lung cancer discovered by accident on a scan , then removed with high expectation of cure
All Disclosed in preliminary discussions with cavendish
Yet nick failed to ask even basic questions on type that he later stated rendered her uninsurable , and yet gave the false expectation she would be insurable at2 years .
Not only wasted our time but as a result forced me to say to wife she was uninsurable for 5 years . Do you know how negative that is for her ?
First time ever refused insurance !we would not have applied if nick told us the truth to start with.
Utterly useless .
Do your job next time .
13 december 2025
Antwoord van Cavendish Online
Dear Mike,
Thank you for your review.
We understand you have now spoken to the team about your specific feedback on your application as per the above and provided feedback on the process.
We're very sorry that you had a negative experience whilst trying to obtain cover via our telephony service.
If you still have further questions please let us know.
Kind regards,
Cavendish Online
Scammers
Randomly received an email thanking me for taking out life insurance with them but I’ve never done that and so I assume this is a scam company.
13 december 2025
Review zonder uitnodiging
Antwoord van Cavendish Online
Hi Hayley,
Thank you for sharing your feedback. We completely understand your frustration and sincerely apologise for the email you received. This was caused by an internal error, and we’ve taken immediate steps to ensure it doesn’t happen again. Please rest assured that you’ve been removed from all future communications. If you have any concerns, feel free to reach us at info@cavendishonline.co.uk or on 01392 439 437. Our business hours are 9am-5.30pm Monday to Friday.
Thank you for bringing this to our attention and once again, we apologise for the confusion.
Received an email to say I have bought…
Received an email to say I have bought a product from them - I have not!
12 december 2025
Antwoord van Cavendish Online
Thank you for sharing your feedback.
We completely understand your frustration and sincerely apologise for the email you received. This was caused by an internal error, and we’ve taken immediate steps to ensure it doesn’t happen again. Please rest assured that you’ve been removed from all future communications. If you have any concerns, feel free to reach us at info@cavendishonline.co.uk or on 01392 439 437. Our business hours are 9am-5.30pm Monday to Friday.
Thank you for bringing this to our attention and once again, we apologise for the confusion.
Scammers..
Scammers... never took insurance with them, yet they tell me I have... they Highjacked my card
12 december 2025
Antwoord van Cavendish Online
Hi Marc,
Thank you for sharing your feedback.
We completely understand your frustration and sincerely apologise for the email you received. This was caused by an internal error, and we’ve taken immediate steps to ensure it doesn’t happen again. Please rest assured that you’ve been removed from all future communications. If you have any concerns, feel free to reach us at info@cavendishonline.co.uk or on 01392 439 437. Our business hours are 9am-5.30pm Monday to Friday.
Thank you for bringing this to our attention and once again, we apologise for the confusion.
Randomly got an email out of the blue…
Randomly got an email out of the blue saying that I actually toook out some sort of life insurance which I’ve never done so I presume this is just a scam. I can’t even contact anyone so, definitely a scam
12 december 2025
Antwoord van Cavendish Online
Hi Mark,
Thank you for sharing your feedback.
We completely understand your frustration and sincerely apologise for the email you received. This was caused by an internal error, and we’ve taken immediate steps to ensure it doesn’t happen again. Please rest assured that you’ve been removed from all future communications. If you have any concerns, feel free to reach us at info@cavendishonline.co.uk or on 01392 439 437. Our business hours are 9am-5.30pm Monday to Friday.
Thank you for bringing this to our attention and once again, we apologise for the confusion.
Very simple process that reduces your…
Very simple process that reduces your monthly premiums compared to traditional methods.
12 december 2025
Harrassment of a Widow
You claimed my husband who died 6 years ago has just taken out life insurance with you. How do I go about claiming on this?
What a nice surprise on a Saturday morning.
EDIT AFTER CAVENDISH RESPONSE
Cut and paste auto responses don't count Cavendish.
if I could give a 0 star I would
EDIT 2
Received response from Cavendish - human error and apology. Obviously this doesn't change what happened and still have the opinion of DO NOT USE.
12 december 2025
Antwoord van Cavendish Online
EDIT
Hi Tina,
I can see we emailed you yesterday with a response after investigating this issue.
Perhaps it went in to your junk folder? If you can't see anything could I ask you email anthony@cavendishonline.co.uk and I can re-send to you.
Kind regards,
Anthony
Hi Tina,
We apologise for any distress this has caused.
We will contact you directly once we have completed a full investigation of how this email was sent in error.
In the meantime, again, we do apologise for this issue and we will be in touch as soon as we have the full details.
Kind regards,
Cavendish Online
Scam message from Cavendish Online
Scam message from Cavendish Online. Email received from these chancers stating,
"Important message regarding critical illness cover. Thank you for taking out life insurance cover."
They must be desperate for business. Never have asked for life cover. Disgusting practice.
12 december 2025
Antwoord van Cavendish Online
Hi Scott,
Thank you for sharing your feedback.
We completely understand your frustration and sincerely apologise for the email you received. This was caused by an internal error, and we’ve taken immediate steps to ensure it doesn’t happen again. Please rest assured that you’ve been removed from all future communications. If you have any concerns, feel free to reach us at info@cavendishonline.co.uk or on 01392 439 437. Our business hours are 9am-5.30pm Monday to Friday.
Thank you for bringing this to our attention and once again, we apologise for the confusion.
Antwoord van Cavendish Online
Hi Patrick,
Thank you for sharing your feedback.
We completely understand your frustration and sincerely apologise for the email you received. This was caused by an internal error, and we’ve taken immediate steps to ensure it doesn’t happen again. Please rest assured that you’ve been removed from all future communications. If you have any concerns, feel free to reach us at info@cavendishonline.co.uk or on 01392 439 437. Our business hours are 9am-5.30pm Monday to Friday.
Thank you for bringing this to our attention and once again, we apologise for the confusion.
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