CBD Movers NZ Reviews 72

Nice people, no fuss, quick move. Was grateful to have competent and friendly movers.

CBD movers helped us move today and did a good job. They were on time and careful with everything

Fast and efficient. Friendly staff

All good. Worked till late.

Good pre communication. And on the day 2 lovely young men. Respectful, prompt and safe. Very happy with the service. Thank you. Well priced, stress free.

Vanderson and Jorge were excellent when they did my move. I would recommend anyone to use CBD movers. 👍👍👍👍👍

They where amazing and helpful when i need the help

The movers were very professional. Nothing was too much trouble for them and they took great care of my special things.

Robotic phone scripts, poor communication, misleading pricing, slow working with lots of chatter, untimely to degree I had to ring and ask where they were. And at the end asked to pay an over priced bill. Not happy. Should have booked my regular local company.

Put everything where I asked and was done in under 3 hours

The staff was friendly. Hard working, quick with moving my furniture to the new rental property. No damage to the walls, flooring or my belongings. They moved my belongings from two story townhouse very efficiently. Excellent job! at the very great price.

Great, fast, reliable, friendly

Great work very well organised and very quick. Great communication.

The staff members who helped with the move were very cautious and kind. Strongly recommend

On time, professional and courteous.
Thank you

Thank you for the smooth move

Very disappointing experience. I would caution others before booking.

There was a clear lack of communication and attention to detail from the start. Despite providing specific instructions, these were ignored, and customer service responses felt scripted and unhelpful. It was obvious no one had properly reviewed my booking.

The movers also arrived without a truck large enough for the job, leaving a considerable amount of my belongings behind that I then had to organise separately to be collected. Key information had clearly not been passed on to the third-party movers, which caused unnecessary stress and delays.

After the move, I received repeated calls from customer care, yet none of the actual issues were resolved.

I lodged a formal complaint and was promised a response within a set timeframe, which was missed even after I followed up. This reflects poor leadership and accountability.

Throughout the process, I did not feel my complaint was taken seriously. I was told call recordings would be provided, but they never were. The apparent one manager involved showed poor leadership and was not willing to fully investigate the complaint. This same manager engaged in gaslighting, attempting to make me believe conversations had not happened, and could not comprehend that none of this would have occurred if their customer service team had not made promises they were unable to deliver.

Overall, this experience highlights serious issues with communication, accountability, and customer care. Significant improvement is needed

As per your reply: So predictable not taking responsibility for poor service 🙄 Good luck getting investigated by the commerce commission 😊

CBD MOVERS - DO NOT BOOK !!!!!! 😢😢👎👎👎👎
I had a very poor and highly stressful experience with this removalist company.
From the beginning, I booked a 2-bedroom move based on a detailed phone consultation ( what i used to do before) where I clearly listed all major items and relied on their professional recommendation for the correct truck size. I am not a logistics expert, so I trusted their advice.
On the day of the move, the booked truck arrived. I was then told a second truck was required at extra cost. I received completely conflicting explanations: customer service said larger trucks were fully booked, while the drivers stated the company does not have larger trucks at all and only operates with 4.5-ton trucks. This directly contradicted what I was told during booking and created immediate confusion and delay.
During the move, the situation became increasingly stressful due to poor coordination between office staff and the moving crew. The movers themselves questioned the truck size before loading and spent a significant amount of time contacting management, which delayed the job.
There was also unprofessional behaviour from staff during the move, including frequent personal phone use which further slowed the process and added to the delays.
A major issue occurred when the second truck arrived. The movers refused to open or unload it unless I made immediate payment. I was told that if I did not pay on the spot, they would not proceed with opening the second truck, even though the job was not completed. This created significant pressure and distress during the move.
After the move, I discovered damaged items, including broken glassware and a damaged box, and I also found that a vase was missing (with only a shard remaining), suggesting it had been broken and discarded during handling. These issues added further concern about how my belongings were managed.
When I later raised a formal complaint, the company denied responsibility and provided generic responses that did not address the specific issues raised. Their reply relied mainly on internal statements from staff, rather than acknowledging the inconsistencies in communication, pricing, conduct, and handling of items.
Overall, the service felt disorganised, inconsistent, and unprofessional. The main issues were lack of coordination, contradictory information between office and movers, pressure to make payment before completion of work, and careless handling of belongings.

Easy and helpful staff. Would recommend