Stated 2-3 days delivery but arrived next day which was great. Delivery company DHL actually rang the bell rather than just leaving it on the doorstep like some delivery companies do. Provided UK powe... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The CCTV Direct UK guys are an honest,reliable and knowledgeable group. Nothing is ever too much trouble. Their service is always great. Anything from general advice to problem solving and s... Toon meer
Bedrijf heeft geantwoord
★★★★★ The CCTV camera works very well and delivers excellent performance. The video quality is clear, and the delivery was fast and well-packaged. The only downside is that the two-way audio doesn’... Toon meer
Bedrijf heeft geantwoord
Ordered a few times before and always a good experience. Well priced products with good offers. When arrived they are all as expected. The team will help answer questions and resolve any issues. Qui... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Beveiligingssysteem leverancier
- ook in
- Beveiligingsmaterialenwinkel
- Brandalarm leverancier
- Inbraakalarmwinkel
- Kabelmaatschappij
- Wegcamera
Geschreven door het bedrijf
At CCTV Direct Online, we specialise in the supply of professional-grade CCTV security cameras, DVR and NVR recorders, intruder alarms, and security lighting – serving both trade and retail customers across the UK. With over a decade of hands-on experience in the security sector, we’re proud to be recognised partners of top-tier brands including Hikvision, Texecom, Pyronix, Paxton, EZVIZ. We work closely with a wide range of customers – from wholesalers and professional installers to electricians, homeowners, and business owners – offering not just products, but complete security solutions. Our in-depth technical knowledge allows us to offer genuine advice, product recommendations, and pre-sales support tailored to your project needs. Whether you're tackling a single-site install or a multi-location project, we’re here to help. We also offer quantity discounts for repeat and bulk buyers, helping tradespeople and businesses stay competitive while using top-quality gear. Our trade counter is open Monday to Friday from 9am to 5pm, and Saturdays from 10am to 5pm – and we welcome walk-ins and collection orders. Our goal is simple: to provide top service, trusted products, and expert advice that helps keep your property protected. Security made easy, with people who know the trade.
High Quality Products
Geschreven door het bedrijf
- CCTV Direct Online supplies High Quality Products
- We are dedicated to providing products and services that meet or exceed our customers' expectations. Adhering to industry best practices, we continually strive to enhance our service effectiveness.
Trade Perks Just Got Better!
Next Day Delivery • 3-Year Warranty • Easy Returns • 5% Off for Installers
We’re here to support every install with:
Fast Next Day Shipping
3-Year Warranty on All Hikvision Products
Smooth & Hassle-Free Returns
Exclusive 5% Trade Discount for Installers.
Reliable service, top brands, and unbeatable trade perks.
Fast Next Day Shipping
3-Year Warranty on All Hikvision Products
Smooth & Hassle-Free Returns
Exclusive 5% Trade Discount for Installers.
Reliable service, top brands, and unbeatable trade perks.
Contactgegevens
73 Whalley New Road, BB1 6JY, Blackburn, Verenigd Koninkrijk
- 01254693786
- info@cctvdirectonline.co.uk
- cctvdirectonline.co.uk
New AI CCTV Camera Just Launched!
4,6
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 47% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Top Service
I’ve used CCTV Direct several times, top service always keep in touch if theres any issues and next day deliveries spot on
16 juni 2026
Antwoord van CCTV Direct (UK) Limited
Thank you so much for your kind words and continued support. We really appreciate you choosing CCTV Direct again and again. It’s great to hear that you’re happy with our service, communication, and next-day delivery. We look forward to helping you again soon!
First class service from a tried and…
First class service from a tried and tested company. Always great prices and very fast delivery
10 juni 2026
Antwoord van CCTV Direct (UK) Limited
Thank you so much for your fantastic review. We really appreciate your continued trust and support. It’s great to hear you’re happy with our prices and fast delivery, and we look forward to serving you again soon!
Great website
Great website. Great delivery.
Small error with my first order but rectified immediately. The missing part delivered 2 days later super well wrapped.
Second order placed the same week, delivered with excellent packaging and speed.
11 juni 2026
Antwoord van CCTV Direct (UK) Limited
Thank you so much for your great review. We’re really pleased to hear you were happy with the website, delivery speed, and packaging. We’re also glad we could quickly resolve the small issue with your first order and get the missing part delivered safely. We truly appreciate your repeat order and your kind feedback.
Prompt and efficient service and keen prices
Prompt and efficient service and delivery. Keen prices.good v
8 juni 2026
Antwoord van CCTV Direct (UK) Limited
Thank you for your kind review. We’re really pleased to hear you were happy with our prompt and efficient service, fast delivery, and competitive prices. We truly appreciate your feedback.
Excellent product and advice from…
Excellent product and advice from customer service. Price was also really good for the quality of the system we bought. Highly recommend.
12 februari 2026
Antwoord van CCTV Direct (UK) Limited
Thank you so much for your excellent review and recommendation. We’re really pleased to hear you were happy with the product, the advice from our customer service team, and the value of the system you purchased. We truly appreciate your feedback and hope to help you again in the future.
Great buying experience
Just had an amazing experience buying a new set of cameras! The staff were super knowledgeable and patiently answered all my questions. They didn't push me towards the most expensive option, which was a relief. When I had a quick follow-up question later, their online support was incredibly helpful. Seriously impressed with their commitment to customer service!
9 juni 2026
Antwoord van CCTV Direct (UK) Limited
Thank you so much for your fantastic review. We’re really pleased to hear you had such a great buying experience with us. It’s great to know our team were able to answer your questions clearly, help you choose the right camera setup without any pressure, and support you afterwards as well. We truly appreciate your kind feedback and look forward to helping you again in the future.
Antwoord van CCTV Direct (UK) Limited
Thank you for your kind review. We’re really pleased to hear everything was exactly as described, and we truly appreciate your feedback.
Excellent service equipment in stock…
Excellent service equipment in stock and fast delivery
8 juni 2026
Antwoord van CCTV Direct (UK) Limited
Thank you for your excellent review. We’re really pleased to hear you were happy with our service, stock availability, and fast delivery. We truly appreciate your feedback and look forward to serving you again.
Fantastic place
24 maart 2026
Antwoord van CCTV Direct (UK) Limited
Thank you for your lovely review! We're so pleased you had a fantastic experience with us. We really appreciate your support and hope to see you again soon.
Straight forward order and delivery at…
Straight forward order and delivery at a good price. Recommended to all..
1 juni 2026
Antwoord van CCTV Direct (UK) Limited
Thank you for your recommendation! We're glad you found the ordering process straightforward and the delivery smooth. We appreciate your support and look forward to serving you again.
Misled on stock
I contacted them via WhatsApp as no one was picking the phone up, asked a about a specific camera and confirmed with them a number of times, the type of camera and stock holding. I was informed that they had stock so I ordered, heard nothing after chasing numerous time on calls and WhatsApp until Friday when someone picked up and subsequently informed me that they were waiting for stock to come in!!
I only went with this company as they assured me that stock was available.
Really poor service and lack of communication, be straight with customers as this, even if the not the response they want will at least give you credit.
2 juni 2026
Swift turnaround and delivery.
Full specification provided so you know exactly what you’re buying and delivery was very swift.
1 juni 2026
Antwoord van CCTV Direct (UK) Limited
Thank you for your wonderful feedback! We're delighted to hear that you found our product specifications clear and helpful, and that your order arrived quickly. We work hard to provide accurate information and fast delivery, so it's great to know we met your expectations. We appreciate your business and look forward to serving you again.
Antwoord van CCTV Direct (UK) Limited
Thank you for your review! We’re delighted everything arrived on time as promised — sometimes even we surprise ourselves! 😄 Thanks for choosing us, and we look forward to serving you again.
Extremely disappointing experience
Extremely disappointing experience with CCTV Direct UK Ltd. I purchased an outdoor junction box costing only £5, yet I was charged an excessive £7 delivery fee within the UK, which already felt unreasonable. To make matters worse, the item itself was completely not fit for purpose and failed to meet expectations.
The return process was unnecessarily complicated and outdated. Customers are expected to download, fill out, and print a return form to include with the item, turning what should be a simple return into a frustrating and time-consuming exercise.
The worst part was the customer service. The returned item was received by them within just two days, yet they still delayed processing the refund for another four days. I had to make multiple calls and repeatedly chase them before the refund was finally issued. Customers should not have to fight for money that is rightfully theirs.
The staff I dealt with were unprofessional, dismissive, and seemed completely uninterested in dealing with customers properly. There was little concern shown for resolving the issue, and politeness appeared to be an afterthought.
Overall, this was a poor experience from start to finish — overpriced delivery charges, a product that failed to do its job, an unnecessarily painful returns process, delayed refunds, and disappointing customer service. I would think very carefully before purchasing from this company again. Please avoid them at any cost and do not buy from them!
25 mei 2026
Antwoord van CCTV Direct (UK) Limited
Thank you for your review.
We are sorry you were unhappy with your experience. The bracket supplied was exactly the item ordered, and the dimensions were clearly shown on the product listing prior to purchase. Unfortunately, it appears the product selected was not the size required for what you intended to use it for.
We accepted the return and issued a refund once the item had been received back and checked. While we understand that this was not the outcome you had hoped for, the item supplied matched the description provided at the time of purchase.
Been using them for a good few years…
Been using them for a good few years now still come through on price and service and have had little issues where I've needed to contact them - everytime I have they've resolved it promptly.
30 mei 2026
Antwoord van CCTV Direct (UK) Limited
Thank you for being a valued customer for so many years. It's fantastic to hear that we've continued to deliver great value and service whenever you've needed us. We're especially pleased that any issues you've encountered were resolved quickly by our team. Your trust and support mean a lot to us, and we look forward to helping you again in the future.
Quick delivery
27 mei 2026
Antwoord van CCTV Direct (UK) Limited
Thank you for your feedback! We're glad you were happy with the quick delivery. We appreciate your business and look forward to serving you again in the future.
Slow delivery dispatch and the slow DHL…
Slow dispatch and then slow DHL delivery still not arrived
Also no communication from CCTV direct when I tried to ask questions on the phone, wats app and email.
29 mei 2026
Antwoord van CCTV Direct (UK) Limited
Thank you for your feedback! We're glad your package arrived on time and that you're happy with the product. We appreciate your support and hope to serve you again soon.
Antwoord van CCTV Direct (UK) Limited
Thank you for your feedback! We're glad you found the experience quick and straightforward. We appreciate your support and look forward to welcoming you back.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.