Stated 2-3 days delivery but arrived next day which was great. Delivery company DHL actually rang the bell rather than just leaving it on the doorstep like some delivery companies do. Provided UK powe... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The CCTV Direct UK guys are an honest,reliable and knowledgeable group. Nothing is ever too much trouble. Their service is always great. Anything from general advice to problem solving and s... Toon meer
Bedrijf heeft geantwoord
★★★★★ The CCTV camera works very well and delivers excellent performance. The video quality is clear, and the delivery was fast and well-packaged. The only downside is that the two-way audio doesn’... Toon meer
Bedrijf heeft geantwoord
Ordered a few times before and always a good experience. Well priced products with good offers. When arrived they are all as expected. The team will help answer questions and resolve any issues. Qui... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Beveiligingssysteem leverancier
- ook in
- Beveiligingsmaterialenwinkel
- Brandalarm leverancier
- Inbraakalarmwinkel
- Kabelmaatschappij
- Wegcamera
Geschreven door het bedrijf
At CCTV Direct Online, we specialise in the supply of professional-grade CCTV security cameras, DVR and NVR recorders, intruder alarms, and security lighting – serving both trade and retail customers across the UK. With over a decade of hands-on experience in the security sector, we’re proud to be recognised partners of top-tier brands including Hikvision, Texecom, Pyronix, Paxton, EZVIZ. We work closely with a wide range of customers – from wholesalers and professional installers to electricians, homeowners, and business owners – offering not just products, but complete security solutions. Our in-depth technical knowledge allows us to offer genuine advice, product recommendations, and pre-sales support tailored to your project needs. Whether you're tackling a single-site install or a multi-location project, we’re here to help. We also offer quantity discounts for repeat and bulk buyers, helping tradespeople and businesses stay competitive while using top-quality gear. Our trade counter is open Monday to Friday from 9am to 5pm, and Saturdays from 10am to 5pm – and we welcome walk-ins and collection orders. Our goal is simple: to provide top service, trusted products, and expert advice that helps keep your property protected. Security made easy, with people who know the trade.
High Quality Products
Geschreven door het bedrijf
- CCTV Direct Online supplies High Quality Products
- We are dedicated to providing products and services that meet or exceed our customers' expectations. Adhering to industry best practices, we continually strive to enhance our service effectiveness.
Trade Perks Just Got Better!
Next Day Delivery • 3-Year Warranty • Easy Returns • 5% Off for Installers
We’re here to support every install with:
Fast Next Day Shipping
3-Year Warranty on All Hikvision Products
Smooth & Hassle-Free Returns
Exclusive 5% Trade Discount for Installers.
Reliable service, top brands, and unbeatable trade perks.
Fast Next Day Shipping
3-Year Warranty on All Hikvision Products
Smooth & Hassle-Free Returns
Exclusive 5% Trade Discount for Installers.
Reliable service, top brands, and unbeatable trade perks.
Contactgegevens
73 Whalley New Road, BB1 6JY, Blackburn, Verenigd Koninkrijk
- 01254693786
- info@cctvdirectonline.co.uk
- cctvdirectonline.co.uk
New AI CCTV Camera Just Launched!
4,6
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 47% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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Antwoord van CCTV Direct (UK) Limited
Thanks for your review — we’re glad you found exactly what you were looking for. Really appreciate your feedback!
Advertising stock they didn't have
Advertising stock they didn't have. Let me down on a project
21 maart 2026
Antwoord van CCTV Direct (UK) Limited
Thank you for your review — we’re pleased to hear you’re happy with both our service and products. We appreciate your support!
Very helpful!!
I was unsure which NVR would be suitable as an upgrade to an existing system, CCTV Direct were very helpful on the phone and explained all the various options.
Once the order had been placed it arrived very quickly and well packed.
21 maart 2026
Antwoord van CCTV Direct (UK) Limited
Thank you for your great review — we’re glad our team could help you choose the right NVR and explain the options clearly.
Great to hear your order arrived quickly and well packed. We really appreciate your feedback!
very prompt delivery
very prompt delivery, with extra next day delivery, perfect product as described, except that all six cameras were not same, two had extra connection which we didn't need any way.
17 maart 2026
Antwoord van CCTV Direct (UK) Limited
Thank you for your review — we’re pleased to hear you were happy with the prompt delivery and the product overall.
We appreciate your feedback regarding the cameras and will take this on board. Thanks again for your support!
Antwoord van CCTV Direct (UK) Limited
Thank you for your review — we’re glad to hear you were happy with the quick delivery. We appreciate your support!
Antwoord van CCTV Direct (UK) Limited
Thank you for your lovely feedback! We’re happy to hear you were pleased with both the deal and the fast delivery.
Unfortunately order was cancelled…
Unfortunately order was cancelled assume due to insufficient stock, which i don't have an issue with provided money for the items isn't taken out of my account. As of time of posting this review money hasn't been repaid back into my account neither have i had notification that it will be!! So i will need to arrange a charge back if nothing happens within a couple of days.
So my experience is Poor, yes mistakes happen but when the do i expect prompt repayment!!
17 maart 2026
Antwoord van CCTV Direct (UK) Limited
Hi Ian,
Thank you for taking the time to leave us a review.
We’ve looked into your order and can see it was placed on Thursday after our cut-off time. As a result, it was processed on Friday morning, and we contacted you at 10am to advise that the order would need to be cancelled.
Your refund was then processed straight away. Please note that refunds typically take around 3–5 working days to appear back in your account. At the time of your review, only one working day had passed (and two as of today, 24th March).
Unfortunately, this timeframe is set by the payment providers and is the same across most retailers, including companies like Currys, eBay, and Amazon.
We’re very sorry for any inconvenience caused and appreciate your patience while the refund is completed.
We’re sorry to see a negative review has been left. Although you mentioned that you understand mistakes can happen, we feel this situation may not reflect that, as we did act promptly to resolve the issue and process your refund.
Brilliant service
Brilliant service
Could not fault them at all from delivery to customer service all excellent
13 maart 2026
Antwoord van CCTV Direct (UK) Limited
Thank you for your fantastic feedback! We’re so pleased to hear everything from delivery to customer service was excellent. We really appreciate your support.
Ordered a few times before and always a…
Ordered a few times before and always a good experience. Well priced products with good offers. When arrived they are all as expected. The team will help answer questions and resolve any issues. Quicker response via phone than Whatsapp.
DHL delivery isn't too great - for our area it is quite an unreliable delivery company. I always select Parcelforce in the basket as they are much better, but it always comes DHL regardless.
11 maart 2026
Antwoord van CCTV Direct (UK) Limited
Thank you so much for your continued support and thoughtful feedback. We’re delighted to hear you’ve had good experiences with our pricing, offers, products, and customer service. We’re sorry to hear about the issue with the courier choice, and we completely understand your frustration. We truly appreciate you bringing this to our attention, and your feedback will help us improve our delivery service going forward.
Good service like normal and always…
Good service like normal and always delivered on time
11 maart 2026
Antwoord van CCTV Direct (UK) Limited
Thank you so much for your kind words! We're really pleased to hear that you’re happy with the service and that your deliveries are consistently on time. It means a lot to us that you continue to trust us, and we’ll keep working hard to provide the reliable service you expect. We look forward to serving you again soon!
great service
11 maart 2026
Antwoord van CCTV Direct (UK) Limited
Thank you for your feedback! We're delighted to hear you had a great experience with our service. We truly appreciate your support and look forward to serving you again soon!
great service, Speedy turnaround
the guys at CCTV Direct are brilliant, very helpful and willing to assist.
9 maart 2026
Antwoord van CCTV Direct (UK) Limited
Thank you for your fantastic review! We're delighted to hear you were happy with the speedy turnaround and the level of service provided. The team at CCTV Direct will be really pleased to know their helpfulness and support made a difference. We truly appreciate your kind words and look forward to assisting you again in the future!
Antwoord van CCTV Direct (UK) Limited
Thank you for your review! We're glad to hear you found our service fast and reliable. Providing a dependable and efficient experience is what we aim for, so your feedback means a lot. We look forward to serving you again soon!
Antwoord van CCTV Direct (UK) Limited
Thank you for your kind feedback! We're really pleased to hear you’re happy with both our service and product availability. We work hard to keep a wide range of products in stock and deliver a great experience, so it’s great to know it’s appreciated. We look forward to helping you again soon!
Excellent Service
From the initial contact with cctv direct uk Ltd, was excellent, product choice, and speedy delivery, made it a pleasure to do business with them, highly recommended..
4 maart 2026
Antwoord van CCTV Direct (UK) Limited
Thank you for your wonderful review! We’re delighted to hear that you had such a positive experience with CCTV Direct UK Ltd. Providing excellent customer service, a wide product selection, and fast delivery is what we strive for, so it’s great to know we met your expectations.
We truly appreciate your recommendation and look forward to serving you again in the future.
From looking for a item to choosing and…
From looking for a item to choosing and delivery, the whole experience is so easy and quick. Got no complaints at all and would recommend anyone to buy of this company
28 februari 2026
Antwoord van CCTV Direct (UK) Limited
Thank you for your great feedback! We're really pleased to hear that your experience — from finding the right item to choosing and receiving your delivery — was easy and quick. That’s exactly the kind of service we aim to provide.
We truly appreciate your recommendation and your support. If you ever need anything in the future, we’ll be more than happy to help.
Brilliant service once again can’t…
Brilliant service once again can’t fault CCTV Direct one bit and wouldn’t use any other company 👊
2 maart 2026
Antwoord van CCTV Direct (UK) Limited
Thank you for your fantastic review! We’re really grateful for your continued support and are delighted to hear that you’re happy with our service once again.
Your loyalty means a lot to us, and we truly appreciate you choosing CCTV Direct every time. If there’s ever anything you need, we’re always here to help.
Antwoord van CCTV Direct (UK) Limited
Thank you for your kind review! We're glad to hear you’re happy with both the price and the service you received. Providing great value and reliable service is always our goal.
We really appreciate your support and hope to serve you again in the future.
Always first class service
Always first class service!
The website explains all the details of items.
Prices are among the best out there and ordering is easy.
Delivery has always been very fast!
25 februari 2026
Antwoord van CCTV Direct (UK) Limited
Thank you for your fantastic review! We're delighted to hear that you consistently receive first-class service from us. It's great to know that you find our website helpful, our prices competitive, and the ordering process easy.
We’re also pleased that our fast delivery continues to meet your expectations. Thank you for your continued support, and we look forward to serving you again in the future.
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