The fact there are so many one star reviews tells you everything you need to know. I have filed two applications and both were rejected saying that I did not meet the 8 week rule despite attaching evi... Toon meer
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They don’t deserve any stars. Absolute waste of time. Just took the company’s word for everything without investigating or even reading my complaint. A tick box exercise. I can’t believe they are all... Toon meer
Got sign posted to CEDR to deal with a case against sky, as the communication ombudsman sent me there. CEDR kept refusing to take my case on yet I showed them where my case met there policies. Sky in... Toon meer
Après des mois a réclamer notre indemnisation pour tous les retards et annulations de British Airways lors d'un vol aller retour Genève Dallas, Nous avons déposer un dossier au cedr. Nous n... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
CEDR is the UK's leading independent provider of commercial mediation, conflict management consultancy, and professional training. Founded in 1990, we work with law firms, corporates, financial institutions, HR functions, and public sector bodies across the UK and internationally. Our work spans three closely connected areas. For organisations tackling conflict at a structural level, our consultants design bespoke conflict management frameworks, facilitate complex internal conversations, and support HR and leadership teams in building cultures of earlier resolution. Where disputes have already escalated, our commercial mediation panel brings expert neutral intervention across a diverse range of sectors and values - from workplace and employment conflicts to high-value cross-border negotiations. For professionals looking to develop their own capabilities we offer specialist courses in mediation, workplace mediation, negotiation, and professional development. Our internationally recognised open training programmes - including our flagship five-day Mediator Skills Training, has accredited over 12,000 mediators across 70+ countries. Reviews on this profile reflect the experience of professional and organisational clients. CEDR's consumer complaint resolution service is an entirely separate operation delivered under the CEDR Assist brand at cedr-assist.com.
Contactgegevens
100 St. Paul's Churchyard, EC4M 8BU, London, Verenigd Koninkrijk
- 0775366000
- info@cedr.com
- cedr.com
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673 reviews
Heeft 24% van zijn negatieve reviews beantwoord
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The role play was an incredibly good…
The role play was an incredibly good learning experience. The only problem was that there were so many cases and so many different role paly instructions to read. This affected the quality of some colleagues' performance (and my own possibly) and also meant that we had less time reflecting on what we just learned in a particular role play.
9 december 2024
Antwoord van CEDR - Conflict Resolution Training and Commercial Mediation
Dear Sybilla,
Thank you for taking the time to leave a review.
I am pleased to hear that you enjoyed the course, particularly the role playing. Thank you for your feedback around the number of cases. We are always looking to improve our courses and this is very valuable feedback.
Thank you,
The CEDR Management Team
Incompetent, dishonest and not fit for purpose.
Incompetent, dishonest and not fit for purpose.
They made no reference to anything I had submitted in their defence of BA. Please remember that CEDR is funded by the company you're complaining about. Case number: 681165
CEDR rejected my case on the basis that "The company provided convincing evidence that the customer missed the BA296 from ORD to LHR" which was completely and utterly false. The journey I made was from Tampa to Chicago, then a connecting flight from Chicago to London Heathrow (this second flight is what I was in dispute with BA about). I was on the specified flight from Tampa to Chicago to make my originally planned connection. However, I was given boarding passes for (the wrong flight) AA46, which should have departed earlier than BA296 - the flight British Airways didn't put me on. So there was no way I could have been late or missed that flight. In the end, the AA46 flight was delayed by over 5 hours.
I provided evidence that I was supposed to be on BA296, again the adjudicator had decided the outcome from the point above and said this was untrue. This was clearly to help them maintain their biased argument.
BA/AA didn't give me a boarding pass for BA296 even though I was booked on it. I don't know how I was supposed to get back without taking the AA46 flight. It's an offence to board a plane without a boarding pass, and I'm not sure how I'm supposed to get past the gate?
I'm completely baffled by the adjudicator's conclusion and can only assume that they haven't read the case properly, doesn't understand the merits of the case and is biased in favour of the airline. To make completely inaccurate allegations to dismiss the case on these grounds has broken any trust or confidence in CEDR to deal properly with people's cases. I hope that in future this adjudicator won't show the same level of malice towards other complainants and allow airlines to get away with bad behaviour.
Also, when I inquired about making a formal complaint - guess what - there was none.
13 november 2024
Review zonder uitnodiging
Antwoord van CEDR - Conflict Resolution Training and Commercial Mediation
Dear Matthew,
Thank you for taking the time to leave a review and for providing your case reference number.
Having read the decision in this case, the issues you have stated in your review were not ultimately the reason for your claim not being successful. As this is a public forum, I will not share further details here. If you would like further clarification on the adjudicator’s decision, please can I ask that you contact ‘complaints@cedr.com’ and we can do that for you.
Finally, CEDR does have a published complaints procedure. Here is a link for you: https://www.cedr.com/wp-content/uploads/2024/01/Aviation-Complaint-review-process-Jan-24.pdf
Thank you,
The CEDR Management Team
REALLY REALLY JUST DONT WASTE YOUR TIME…
IF I COULD THIS DESERVES NO STARS AT ALL..TRUSTPILOT..CANT YOU DO ANYTHING ABOUT THIS COMPANY!!....ITS RIDICULOUS THEY HAVE SO MANY BAD REVIEWS..ALL THE GOOD ONES ARE FROM PEOPLE ON THEIR COURSES TO DO MEDIATION!!!!!!!!!!....WE SHOULD GET TOGETHER ALL THOSE PEOPLE THAT HAVE NEW HOUSES!!! AND TAKE IT TO PARLIAMENT AND ALL THE ROGUES INVOLVED THAT SUPPORT COWBOY DEVELOPERS..
REALLY REALLY JUST DONT WASTE YOUR TIME ON
CEDR...THE ADJUDICATOR DID NOT READ ALL THE PAPERWORK....KEPT HARPING ON ABOUT PHOTOS BEING OUT OF DATE..WHEN ALL THE DATES TAKEN WERE ON THEM....I AM SURPRISED THE COMPANY IS ALLOWED TO CONTINUE....THERE SHOULD BE MORE SUPPORT FOR BUYERS OF NEW HOMES, NOT SIMPLY WARRANTIES AS THERE IS NO SUPPORT THERE AT ALL....I WOULD NEVER EVER BUY A NEW HOME...AND I WOULD DISCOURAGE ANY ONE ELSE TO BUY A NEW HOME!..COMPLETE WASTE OF TIME...THE DEVELOPER WHO IS DISHONEST IS SIMPLY ALLOWED TO 'GET AWAY' WITH HIS TERRIBLE BEHAVIOUR....NEEDS TO BE TAKEN TO PARLIAMENT TO STOP ROGUE DEVELOPERS!!!!
18 december 2024
Review zonder uitnodiging
Antwoord van CEDR - Conflict Resolution Training and Commercial Mediation
Dear Linda,
Thank you for taking the time to leave your reviews. I am sorry to hear that you have had a difficult time with your developer.
Our adjudicators thoroughly consider all documentation and evidence that each party to a dispute submits. If you would like further clarification on why the photos were deemed to be out of date, please do contact ‘complaints@cedr.com’, quoting your case reference number and we can do that for you.
Thank you,
The CEDR Management
This training is a change maker for the…
This training is a change maker for the people who does it and for society.
The process is incredibly powerful.
9 december 2024
Antwoord van CEDR - Conflict Resolution Training and Commercial Mediation
Dear Emmanuel,
Thank you for taking the time to leave a review.
I am pleased to hear that you enjoyed the training and that you are satisfied with your learning experience.
Thank you,
The CEDR Management Team
Fantastic learning experience with…
Fantastic learning experience with CEDR. Amazing teaching and great content! Preparation is key as you can then make the most of it during the training!
9 december 2024
Antwoord van CEDR - Conflict Resolution Training and Commercial Mediation
Dear Helene,
Thank you for taking the time to leave a review.
I am pleased to hear that you enjoyed the course and that you are satisfied with your learning experience with CEDR.
Thank you,
The CEDR Management Team
It is quite obvious that CEDR work for…
It is quite obvious that CEDR work for the companies. The only evidence referenced in their response was from the company. We were offered £500 by the company initially as they knew they had made mistakes. I wish I had just taken it now as we are now left with nothing after our roof has been relayed and drive dug up twice!! Absolute waste of hours of time and huge amounts of financial and emotional stress. None of which was considered by cedr.
11 december 2024
Review zonder uitnodiging
Antwoord van CEDR - Conflict Resolution Training and Commercial Mediation
Dear Kim,
Thank you for taking the time to leave a review. I am sorry to hear that this matter has been stressful for you and that you weren’t able to achieve the outcome you would have liked.
I am unable to identify your case from the information contained in your review and so I am unsure of which particular scheme you used. However, our adjudicators do consider claims for inconvenience and distress. Like all areas of a complaint, this must be considered within the scope of the scheme rules and be supported by evidence.
CEDR do not work for either party to a dispute. CEDR is an independent dispute resolution provider. Our independence and professionalism are subject to oversight and approval by UK Government appointed Competent Authorities namely the Chartered Trading Standards Institute, the Civil Aviation Authority, the Gambling Commission and Ofcom.
Thank you,
The CEDR Management Team
Avoid using this company at all costs
Avoid using this company at all costs. Totally unprofessional and do not understand British law. They've been dealing with a case with pop Telecom and me and according to them it's okay for pop Telecom to increase my bill by 48% and ignore all contact with me so they would not give me a refund zen pop Telecom cut my Wi-fi service and according to them that is fine there will be more to come after I've finished in court I will give you the proper judges decision
11 december 2024
Review zonder uitnodiging
Antwoord van CEDR - Conflict Resolution Training and Commercial Mediation
Dear Simon,
Thank you for taking the time to leave a review.
I am sorry to hear that you are not satisfied with the outcome of your case. As you have indicated, if customers are not satisfied with the Decision issued by the Adjudicator, they are free to reject it and use an alternative forum, such as small claims court, to continue their complaint.
Thank you,
The CEDR Management Team
Forget CEDR. Go straight to the Small Claims Court!
CEDR are flawed and even the mobile networks know this. Hence why everyone accept Vodafone use the Communication Ombudsman now as there ARD. CEDR Agent has made numerous mistakes in my case, they have agreed and the evidence all points to this. However as a ARD ironically they have no process in place to resolve mistakes made by their agents. I am now out of pocket because of their mistakes. These ARD's are not regulated, they can get away with whatever they want, does that sound like a fair impartial service to you!
10 december 2024
Review zonder uitnodiging
Antwoord van CEDR - Conflict Resolution Training and Commercial Mediation
Dear PH,
Thank you for taking the time to leave a review. I am sorry to hear that you did not get the outcome you were hoping for.
You are correct in saying that once an adjudicator has issued a final decision, this is not open to review or appeal. This process is in place to maintain the adjudicator’s independence and impartiality.
CEDR is subject to oversight and approval by UK Government appointed Competent Authorities namely the Chartered Trading Standards Institute, the Civil Aviation Authority, the Gambling Commission and Ofcom.
Thank you,
The CEDR Management Team
Very happy with CEDR for my claim with…
Very happy with CEDR for my claim with BA regarding a missed connection and therefore a 24 hours delay arriving at my destination. Good service.
29 november 2024
Review zonder uitnodiging
Antwoord van CEDR - Conflict Resolution Training and Commercial Mediation
Dear Emily,
Thank you for taking the time to leave a review.
I am pleased to hear that you had a positive experience using our services and were able to achieve an outcome you were happy with.
Thank you,
The CEDR Management Team
PLEASE DONT WASTE YOUR TIME!
I first dealt with CEDR back in the July of 2022.
Long story short, my father in law who has dementia, was sold a Sky package. He was told at the time for him to have TV and Telephone service, it would be cheaper to get basic as well as this was actually cheaper than the two separately.
Fast forward, Sky billed him as agreed, but then decided to add Superfast Broadband at an additional £30 a month. When I complained to Sky, they refused to amend the bill, and subsequently went directly to a man they knew had dementia and gave him £200. Far less than owed.
After getting CEDR involved, they found nothing wrong with this arrangement. They also provided me with the wrong dates to submit my final appeal. When I did, they said they had made their final decision and my entire defence these “comments would not have amended the published decision in any way.”
I have found out today that he has still be paying for Superfast Broadband even though he has never received any equipment from Sky!
Way to go CEDR 🙌🏻 unsurprisingly you are funded by the likes of Sky! Now I will actually take it to court to get some real unbiased resolution.
*I would urge anyone not to consider using you absolute monkeys! Hence your atrocious score here!!*
1 december 2024
Review zonder uitnodiging
Antwoord van CEDR - Conflict Resolution Training and Commercial Mediation
Dear Mr Harries,
Thank you for taking the time to leave a review. I am sorry to hear that you have not had a positive experience using our services.
I am unable to identify your case from the information contained in your complaint and so I cannot look into the issues around the wrong deadline being given. Please could you email complaints@cedr.com with your case reference number and I will look into this for you.
The majority of our consumer schemes are funded by the companies who subscribe to our services. Almost every dispute resolution service in the UK is funded entirely by the companies that subscribe to them, either voluntarily or because it is a legal requirement to do so. The alternative would be that consumers would have to pay for the service or there would be no service at all. This does not impact CEDR’s independence, which is subject to oversight and approval by UK Government appointed Competent Authorities namely the Chartered Trading Standards Institute, the Civil Aviation Authority, the Gambling Commission and Ofcom.
Thank you.
The CEDR Management Team
What can I say…
What can I say. CEDR were given their allotted timeframe to respond (20 days) on the last day they sent a note stating they can not do anything without my authorisation to allow my husband to go ahead with the claim on my behalf. In my opinion it was an excuse to gain a further 7 days only to come back and tell us that we have no solid evidence. This issue was in relation to our conservatory which is 8 years old. We moved in, in May and the rain comes in through the roof. They had the audacity to suggest that as they could see no water damage to the floor we must not be telling the truth. The floor is stone!!! Despite the hard photo evidence and multiple quotes from legitimate contractors stating the conservatory was not fit for purpose. They close the complaint. Even taking an additional unnecessary 6 days. I am completely outraged by the whole situation. I know also they won’t even read this. They will only respond to the 5 star reviews but it’s good to get it off my chest.
6 december 2024
Review zonder uitnodiging
Antwoord van CEDR - Conflict Resolution Training and Commercial Mediation
Dear Laura,
Thank you for taking the time to leave a review. I am sorry to hear that you are not satisfied with how your case has been handled. This is certainly not the experience we aim for.
Timeframes are set out in the scheme rules and CEDR does everything possible to ensure that these timelines are met. There are occasions where timeframes may need to be extended and the scheme rules allow for this. In the example you have provided, it appears that a response was provided within the timeframe that was specified.
Having looked at your case, I can see that it has not been closed by CEDR. The adjudicator appointed to this matter has issued a proposed decision and both parties have until 20th December 2024 to comment on this before a Final Decision is issued. If you require any further clarification on this stage of the process, please do reach out to the team and they will be happy to assist.
We welcome feedback from those who have used our services and do our best to reply to every review that is left, regardless of the score that has been provided.
Thank you,
The CEDR Management Team
Very intensive but rewarding course
Very intensive but rewarding course - learnt a lot.
19 november 2024
Antwoord van CEDR - Conflict Resolution Training and Commercial Mediation
Dear Virginia,
Thank you for taking the time to leave a review.
I am pleased to hear that you enjoyed the course and found found it very rewarding.
Thank you,
The CEDR Management Team
CEDR Mediation Programme
The CEDR programme was a very well structured and delivered experience that took well tested principles and applied them in a really practical way. It was intense but extremely enjoyable and had the added benefit of being shared with a diverse group of smart, warm and fun people
19 november 2024
Antwoord van CEDR - Conflict Resolution Training and Commercial Mediation
Dear Brian,
Thank you for taking the time to leave a review.
I am pleased to hear that you enjoyed the course and that you are satisfied with all phases of the training on both sides.
Thank you,
The CEDR Management Team
The training was excellent
The training was excellent. It was challenging, comprehensive and enjoyable. I was exhausted but extremely satisfied after the week of intensive training.
19 november 2024
Antwoord van CEDR - Conflict Resolution Training and Commercial Mediation
Dear Denis,
Thank you for taking the time to leave a review.
I am pleased to hear that you enjoyed the course and although you found it challenging you were still satisfied with the training.
Thank you,
The CEDR Management Team
Antwoord van CEDR - Conflict Resolution Training and Commercial Mediation
Dear Susan,
Thank you for taking the time to leave a review.
I am pleased to hear that you enjoyed the course and that you are satisfied with the training.
Thank you,
The CEDR Management Team
Horrible company defending uncrupulosus businesses
Organisation pretends to have an independence, and an illusion, in reality - semi-atomatic responses created by robots and against own procedures and the law - sitting squarely with the businesses that funding CEDR. Should be ashamed of themselves.
23 november 2024
Review zonder uitnodiging
Antwoord van CEDR - Conflict Resolution Training and Commercial Mediation
Dear Boris,
Thank you for taking the time to leave a review. I am sorry to hear that you were not satisfied with your experience using our services.
We do not use robots to interact with our customers. We have a dedicated team who are on hand to support users of our service via telephone, email, post or online using our case management system.
The majority of our consumer schemes are funded by the companies who subscribe to our services. Almost every dispute resolution service in the UK is funded entirely by the companies that subscribe to them, either voluntarily or because it is a legal requirement to do so. The alternative would be that consumers would have to pay for the service or there would be no service at all. This does not impact CEDR’s independence, which is subject to oversight and approval by UK Government appointed Competent Authorities namely the Chartered Trading Standards Institute, the Civil Aviation Authority, the Gambling Commission and Ofcom.
Thank you.
The CEDR Management Team
CEDR is a fraud in disguise it’s just…
CEDR is a fraud in disguise it’s just created for
Show Purposes Just to show people there is a organisation to help people instead it’s created to help the companies who fund them it should
Be shut down and dismantled the people working there is just to favour the companies who fund them I strongly advise not to go to cedr instead go to court and file against the company you have issue with as cedr at last will do nothing just waste your time and favour them the biggest mistake will be to go to them they are complete shallow organisation avoid them like plague I am going to court I will file
A case against them as well just waste of time
22 november 2024
Review zonder uitnodiging
Antwoord van CEDR - Conflict Resolution Training and Commercial Mediation
Dear Arjun,
Thank you for taking the time to leave a review.
Our independence and professionalism are subject to oversight and approval by UK Government appointed Competent Authorities namely the Chartered Trading Standards Institute, the Civil Aviation Authority, the Gambling Commission and Ofcom.
We thoroughly review all cases that are accepted on to our schemes. Before making a final decision, our Adjudicators weigh up the evidence provided by both sides and make a decision based on the facts and any applicable laws and scheme rules. In your case, I can see that a 4 page Decision was issued by the Adjudicator outlining the reasons for the outcome.
Not every complaint that is submitted to us will result in the outcome that the customer would have liked. However, the majority of customers who bring their complaints to CEDR do have a favourable outcome. We are required to publish data relating to these outcomes. If you would like to look at this data, it can be found here: https://www.cedr.com/consumer/cisas/reports/
Thank you.
The CEDR Management Team
Incredible Experience!
The instructors were so knowledgeable and generous. Content was extremely useful. The classmates were so engaging and delightful. Facilities were perfect for the task. All around, I give it five thumbs up!!
19 november 2024
Antwoord van CEDR - Conflict Resolution Training and Commercial Mediation
Dear Mark,
Thank you for taking the time to leave a review.
We are so pleased to hear that you enjoyed the course and that you are satisfied with all aspects of the training.
Thank you,
The CEDR Management Team
Impressed with simplicity of process
Although it took time & patience for CEDR to resolve BA intransigence over an admittedly complex delay compensation - they finally achieved full compensation.
The whole process was far less stressful than a Court claim, so I judge it as preferable process - plus far more economical !
15 oktober 2024
Review zonder uitnodiging
Antwoord van CEDR - Conflict Resolution Training and Commercial Mediation
Dear Customer,
Thank you for taking the time to leave a review.
We are pleased to hear that you were able to achieve a full settlement of your claim and found the process to be straightforward.
Thank you,
The CEDR Management Team
Terrible at resolving disputes
What a complete waste of time. They do nothing but delay reaching a decision and bend over backwards to support the airline company even when its clear that compensation is due as a result of cancelled/delayed flights. Dont bother with these charlatans and take the airline to the small claims court instead for a swifter resolution and getting the compensation you are due.
3 augustus 2024
Review zonder uitnodiging
Antwoord van CEDR - Conflict Resolution Training and Commercial Mediation
Dear M Asghar,
Thank you for taking the time to leave a review.
I am unable to identify your case from the information contained in your review and so cannot comment on the individual circumstances of your case. However, I can confirm that our Aviation scheme is currently managing a higher volume of cases and a number of the timelines outlined in the Scheme Rules have had to be temporarily extended. We have highlighted this on our website and also inform customers of this once their case has been received. Rest assured that all cases will still be completed within 90 days of receipt of the complete case file, which is what is required under The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.
CEDR is an independent dispute resolution provider. We do not take sides. Our independence and professionalism are subject to oversight and approval by UK Government appointed Competent Authorities namely the Chartered Trading Standards Institute, the Civil Aviation Authority, the Gambling Commission and Ofcom.
Thank you,
The CEDR Management Team
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