Absolutely TERRIBLE customer service. Only decent one there is Sarah and these cheapskate bastards literally kept $20 from the shipping cost when I cancelled the order the moment I made it wanting to... Toon meer
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I called in to pay my bill, I got transferred two times to the wrong agent, they called me by a different name, she put me on hold for 22 minutes, after I received a call at the studio asking for... Toon meer
Bedrijf heeft geantwoord
I ordered the book Bruce Lee in Black Belt Magazine several weeks ago. It arrived with the cover almost completely torn off and it was not damaged in shipping, it was in this condition from the publis... Toon meer
Good quality products let down by service. I’ve taken two stars off for slow dispatch(with lack of communication over a period of weeks) and poor service in trying to exchange for a different size. Th... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Century Martial Arts is your world leader in martial arts gear and equipment. Shop our huge selection of quality martial arts supplies including uniforms, belts, sparring gear, targets, shields as well as a wide range of training bags including freestanding bags, heavy bags, and the exclusive Century line of Versys Fight Simulators.
Contactgegevens
1000 Century Blvd, 73110, Oklahoma City, Verenigde Staten
- (800) 626-2787
- customerservice@centurymartialarts.com
- centurymartialarts.com
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Staff is always very pleasant to work …
Staff is always very pleasant to work with. Your product line is diverse enough to serve every style. Thank you.
The Best Reps!
Always a experience with reps. Love this company for service and quality of products.
Did not deliver!
Had no trouble ordering the items, but when it came time for delivery, I was charged $10 and never received them. After waiting an extra week I finally called customer service. I was informed that the package had been returned to Century due to damage to the packaging. I was never notified, so I never thought to check my credit card statement (as they had reimbursed my card a week after the product had been unknowingly returned). To make up for a month long wait for items, they did nothing other than charge me again for the same product, but they covered the shipping. Gee,how nice of them. Let's hope it gets here this time.
Problems
During the order process, the website crashed, creating a duplicate order. No one in the Shipping Dept. caught the fact that two identical sets of orders with sequential order numbers were generated. I would think that this would have been worth a quick phone call.
The Bo-Staff arrived broken. The outer package was perfect, so I can only assume that someone in the Shipping Dept. just doesn't care about what they ship out to the customer.
I called about the breakage and was told to send pictures. I sent the pictures and was told that "it would be taken care of". I followed up with an email asking when I would be receiving a replacement, but have yet to receive a response. Normally you would expect any company to work hard to restore confidence after an error like this occurs, but not in this case.
I will probably have to call Century a third time regarding the double charges, I had refused delivery of the 2nd order as was instructed by Customer Support, but after the first two errors, I seriously doubt they will automatically refund the duplicate charge to my credit card.
I am not pleased with Century Martial Arts. This doesn't inspire confidence for any future orders.
Web page and easy
I found your page to be very helpful and easy to navigate .
long time customer
Always my "Go-To" vendor for martial arts needs. Been a Sr. Master of Police Tactics & Strategies for decades, and had "hoped" they'd acknowledge that along with fellow Masters and H.O.F. Inductees, that they'd welcome and pursue a "better/more adaptable" kicking bag, similar to their earlier design in the "prior" century. I offered the design along with substantive testimonial as to why it was needed and would replace "several" of their offerings with this 1 item; they gave it no pursuit
even though I seek NO remuneration! This causes me and MANY others to purchase such a suitable apparatus via a football equipment supplier who WAS amenable & helpful re: such an assist. CENTURY needs to be more responsive, especially when so many fellow Maters/practitioners clamor for such equipment that's EASY to hold, and can immediately adjust positions that DO accommodate "ALL" types of kicks without the continual, and "unsafe"- unsteady, "wobble" inherent on their current bag offerings. To many have proven to be uncomfortable and often "dangerous" for both holder and striker. Irrespective of this "1" issue, they're remain my main source of supplies. It's just a bit disingenuous to say "We welcome comments and suggestions" from our customers, and then not reflect the notion with more than kind words... Respectfully, Sr. Master, 7th., Larry A. Waimon
Century provides many great products at a reasonable price.
I've been using Century for over 30 years. They consistently remain well stocked with quality products. While clearly they still have their roots in traditional Karate & TKD, in recent years they have improved with their selection of MMA, Boxing & Muay Thai equipment.
They work very well with martial arts schools and have a solid wholesale price list.
I ordered shoes for my granddaughter, she wears a size 1. when the shipment FINALLY arrived, they were a size 10. In her entire lifetime a size 10 will never fit.
I was informed that I had to return the wrong size shoes. I had to repackage the shoes. I had to wait until they were received by Century before the right size would be sent out. I did not make the MISTAKE, you did. I had to go through this dismal experience, when Century made the mistake ! I have spent alot of money with Century, will think twice before buying again. Century is not the only provider of martial arts supplies
Very good martial Arts supplier!
I have been with Century Martial Arts for many years and they have been a great suppler of my martial arts needs.
Lightning Fast!
I was pretty impressed with the shipping. Pricing is fantastic also. The items are constructed very well and proved to be nicely balanced. Fast shipping, quality gear, great price. Century is a wise choice!
AWESOME!!!!
I have been with you guys since 1993. No other supply company can even come close to Century. Prices can be a little high. But the service is OUTSTANDING!!!
After over 20 years of doing business with Century Martial Arts
Century for the longest time was a great company to purchase wholesale from. Fair prices, great customer service. Frankly, my first choice for martial arts supplies. Unfortunately, over the past several years I have seen a steady decline in their customer service and a steady increase in their prices.
I last experience was it for me. When you are guaranteed to have your order by a certain date and it doesn't arrive and me as the customer have to follow up as to why. Not only once, but 4 times and it's over a week later than promised, that to me is very poor customer service.
Century service
Have been getting stuff from them as far back as 30 years. Got my first gi from them that I still have. Would recommend getting your stuff from there.
Durable, life like in size
Takes a great beating! Both Bobs we've used during training have with stood SEVERE BEATINGS only to keep standing ready for more. This BOB is by far the next best thing to fighting a human. Hit, kick as much and as hard as you want! BOB loves it!
Stars and stripes
Bring back the Vintage Stars and Stripes Gi it would sell ...
32 Kickin years..
I have been with Century Martial Arts for 32 years. Their quality is unmatched, but it's their customer service that has always impressed me. Janet was the lady I always talked to when ordering something in the 80's. I have always enjoyed the attention to customer relations Century gives.
Thank you for your YEARS of fantastic products, customer service and friendship CENTURY MARTIAL ARTS !!
Olympic Karate
Jerrylee
Amazing just amazing
I have ordered 3 times in the last 3 weeks and have had insanely quick delivery!! I'm most impressed with this most recent order! I took advantage of the outlet sale and got my daughters and I equipment bags. I ordered yesterday and got a shipping notification today that they will be here tomorrow! Amazing! Also I miss entered my email by a letter and didn't get a confirmation but I got the shipping notification meaning someone in your office was paying attention and knew it looked off! That's really wonderful customer service!! Will most certainly be ordering any of our martial arts needs from you in the future!
Excellent Service
When I noticed a small defect with one of my boots, Century took care of sending me a replacement very quickly. I was on the phone with customer service only a few minutes and there was no hassle at all. No wonder our Sabumnim recommends Century.
Exceptional customer service
Can't say enough about how good the reps are.
My Supplier
Century martial arts has been my chief supplier for my karate club for many years now. It has a wide variety of goods to choose from and at a reasonable price.
The customer service agents are always looking for ways to save you money with special offers. Any problem that I have had has been quickly resolved with great care.
I would recommend and have recommended century martial arts to other martial arts clubs.
I'm glad there is a supply company that truly is looking after my best interests.
Thanks Century!
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