Changing Keys - House Removals Reviews 119

We used Changing Keys to move over 100 miles and the whole process was excellent. Cosmin made the planning process very easy and had a calm, relaxed manner that instantly put me at ease. On the day of the move, Ash and his team arrived early and quickly got to work. They made a plan and managed to empty a 5 bedroom house in under 2 hours, handling all of our possessions with great care. At the new house, they unloaded all of the boxes into the correct rooms and were very efficient. Overall we had an excellent experience with Changing Keys and the cost was well below competitors and good value for money. I would recommend Changing Keys to anyone looking to move.

Cosmin was very clear and responsive to any phone-call or email that I made before and during the process. The quoted price was really competitive (only one other moving company gave me a lower price, but the reviews were not nearly as good). Cosmin provided everything as promised and on time. Two vans and five people turned up and did a brilliant job. Very polite, friendly and very efficient. I would definitely recommend this moving company.

Working with changing keys took so much stress out of the whole house move process and planning. They have a great working method and really are seriously knowledgeable. I cannot recommend them enough for any house move, game changer and would not hesitate using them again.

Cosmin and his team were exemplary from the start and provided very good value for money.

We went from TW11 Teddington to BA4 Somerset on time and without any stress which is a major factor in moving house.

Would highliy recommend the srevice provided by Changing Keys!

Cosmin and the team did a brilliant job and I wouldn’t hesitate to recommend them. We found ourselves having to find a new removals company after our date changed and our original company couldn’t help. Cosmin & team stepped in at short notice. They were very cost effective compared to other quotes, speedy, efficient and extremely accommodating. We had an awkward staircase & narrow hall, and they managed to get everything in quickly on a sweltering hot day. They didn’t charge extra for dismantling/putting back together, shifted an extremely heavy sideboard without trouble and took extra care with an extremely precious painting that has great sentimental value. If I could give 10 stars I would.

These guys did a wonderful job for us and at pretty short notice too considering the requirement changed late in the day to include about half my stuff. I could see that my poor mum didn’t much fancy the move so they agreed to help pack too and move all on the same day. It really gave us the necessary get up and go to get this done. It was all in a days work for them and their enthusiasm carried us through the day and really took the stress out of it for us. They are careful and compliant which is reassuring and work the way you ask them too. A big thank you to the team from me, mum, dad and my bro. Thumbs up from us. Will definitely go back for them to help with the rest of the stuff when the time comes.

I was left in a bind after house purchase date was pushed forward. Cosmin and the team were very accommodating and managed to fit our move in on short notice.

Cosmin was extremely helpful with the details of the move and the price was ridiculously competitive. Cheaper than the majority of movers I had spoken to.

On the day the moving team arrived promptly, and were helpful in removing our belongings around our baby’s schedule. They waited patiently without making us feel rushed as we did final cleaning and then when we were waiting for keys.

Unpacking went as smoothly as the packing did. The team worked fast despite the lack of a lift and ensured our belongings were handled with adequate care.

I seldom leave reviews, however given the short notice and the level of professionalism throughout the move process, it was only fair to leave nothing but positive feedback.

I will definitely be recommending Changing Keys to all my friends and family.

Move from London to Oxford:
On the positive side the company Supplied 5 people and 2 vans which made the process very quick and efficient. The team were very polite, courteous and helpful.
The price charged was very reasonable compared to other quotes and the company also agreed to transport some of my belongings to a different address in Oxford at no extra charge which i though was extremely kind.


On the negative side I believe that there was just not enough care shown with my belongings, the emphasis was placed on speed rather than care. The boxes were stacked badly in the vans and having previously discussed the transportation of my bike which I wanted packed well due to the cost of it I found it badly stacked on top of other items.

At the storage unit some of my belongings were left outside on the trolley once the movers had departed but I appreciate that this was down to mis communication so I am happy to take responsibility for this. The 3 stars are for the general lack of care especially the way that the storage unit was packed, really badly, it looked as though boxes were just thrown in, I was shocked at the state of it especially the fact that there were heavy boxes on top of softer items crushing the items underneath, just no organisation it just seemed as though no care was given to the possessions at all.

Overall I would say that their prices are reasonable and the workers were very polite and hard working but should slow down a bit and be mindful that you are handling your customers belonging and be respectful of that and handle them with care.
I would possibly use Changing Keys again because they were very amenable and hard working but I would ensure that I personally supervised every step of the operation.

We really liked these people. Cosmin and Dylan were pleasant and helpful. A small amount of stuff got left behind, but as soon as I indicated this, they were back to pick it up. Our thanks. Will

Brilliant removal services. Cosmin quickly answered all the questions I had and his team was very professional. They moved all my stuff quickly and carefully. I do recommend their services.

Excellent service and exceptional value! These guys know what they're doing. Punctual, professional and considerate. They moved us from our property in Balham and we were so pleased with their service. Cosmin and Dillan made sure we were happy from start to finish. Highly recommend!

They where very speedy . Prompt and. Good team!!

I am delighted with service I received from the guys at Changing Keys in my move from London to Manchester. Cosmin was quick to respond to any questions that I had, their quote was very competitive and they did a great job on the day. I can't fault them and would happily recommend them.

Cosmin’s guys were amazing today. They turned up on time, were very polite and did a fantastic job getting me safely moved. I can’t praise them enough.
Many thanks 😊

All 3 guys worked flat out, clean, tidy and extremely polite. Great workers would highly recommend to anyone.
The movers weren’t advised I was moving out of a 2nd floor apartment yet just got on with it, didn’t moan or criticise in any way. Very professional and hard working. Thanks guys

Changing Keys exceeded my expectations and gave me reassurance and peace of mind with my move. Excellent customer service provided by Cosmin, any queries were dealt efficiently and timely. On the day of the move we had Dylan and his team, they were superb. The team were very careful with all our belongings, worked incredibly hard and at good speed. Changing Keys were very reasonably priced, brilliant service delivered and very recommendable. We are very happy with the service.

Friendly, professional, quick, careful and excellent price. I couldn’t praise them more
highly

Very helpful and friendly. Worked fast, neatly and carefully through the move

We recently moved house with Changing Keys and we could not be happier with the service we received. The team was very professional and helpful. The move was very competitively priced. All our belongings were moved safely and carefully. We would not hesitate to recommend them!

We used Changing Keys for our big move from London to Harrogate. It was a challenging move for us which involved exchange and completion on the same day. I chose Changing Keys because of their flexible approach which was helpful. Cosmin did a good job with front end customer service and was attentive and efficient. The move went well overall. There were a couple of issues relating to the bed which was dismantled and the packers didn't communicate where the bed screws were so we haven't put our bed up yet. However, the company offered to pay for the repair which is helpful. The packers were efficient, hard-working and courteous which was very helpful. I recommend this company to others. I would give the company 4.5 if Trust Pilot allowed.