Window sill damage on mg 4 trophy. Booked into Chapelhouse MG Wigan for repair. 1st replacement sill ordered in wrong colour and damaged paint work on removal in the process (which was fixed after poi... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I cannot recommend Chapelhouse Blackpool enough! Taking your car to a garage can often feel daunting, but the team here completely shattered those worries. I brought my car in for a noise on the en... Toon meer
Bedrijf heeft geantwoord
Yesterday I took my car in to Chapel house for it's MOT .I was told that Julie would be looking after me.When my car was finished Julie rang me up to explain any repair work and advisories,she was ve... Toon meer
Bedrijf heeft geantwoord
traded my jaguar xe in for a brand new mg hs very suprised how good it is if you want a new car go see JAMES not pushy relaxed and extremely helpful i had no intentions of buying new only for james go... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Established for over 30 years, Chapelhouse is a company well-known throughout the North west and authorised dealers for Suzuki, MG, Kia and Fiat. Also approved for authorised repairs for Citroen, Peugeot and Vauxhall.
Contactgegevens
603-609 Liverpool Road, PR8 3NG, Southport, Verenigd Koninkrijk
- enquiries@chapelhouse.co.uk
- chapelhouse.co.uk
4,2
Goed
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Thoroughly Enjoyed my visit today
Thoroughly Enjoyed my visit today, no hard sell, very informative, great quality cars on display and also, the lads were spot on too! I really enjoyed having the pleasure of chatting with Dan and Aiden today, they made me feel comfortable and well informed, i look forward to my next visit! see you soon!
4 januari 2026
Review zonder uitnodiging
Antwoord van Chapelhouse Motor Group
Dear Andrew,
Thank you for taking the time to share your feedback regarding Chapelhouse OMODA & JAECOO Southport.
I’m delighted to hear that you thoroughly enjoyed your visit and felt comfortable and well informed throughout. It’s great to know that the team provided a relaxed, no-pressure experience and that you were impressed with the quality of vehicles on display.
I will ensure your kind comments are passed on to Dan, Aiden, and the wider team—they’ll be very pleased to hear your feedback.
We look forward to welcoming you back on your next visit.
Enquired on the Jaecoo before being met…
Enquired on the Jaecoo before being met by a salesman Dan Gargan, couldn’t have been happier with how he treated me and my journey, professional manner with a relaxed not pushy personality, very well looked after and I couldn’t be any more excited to collect my new Marco 7 today, thanks Dan!
18 maart 2026
Review zonder uitnodiging
Antwoord van Chapelhouse Motor Group
Dear Ken,
Thank you for taking the time to share your feedback regarding Chapelhouse OMODA & JAECOO Southport.
I’m delighted to hear that Dan provided such a professional and relaxed experience, making you feel well looked after throughout your journey. It’s great to know you felt comfortable and supported without any pressure, which is exactly the experience we aim to deliver.
I will ensure your kind comments are passed on to Dan, who will be very pleased to hear your feedback.
Congratulations on your new car – I hope you’re enjoying it, and we wish you many happy miles ahead.
I recently bought a car
I recently bought a car through and the whole experience was brilliant. From the initial consultation, I was given plenty of options and clear information, including all the offers available at the time. The test drive was really informative, and every question I had—big or small—was answered with patience and honesty.
Throughout the sale, and even afterwards, I felt fully supported. Nothing was too much trouble, and the communication was spot on. I’m really pleased with both the car and the service I received.
14 maart 2026
Review zonder uitnodiging
Antwoord van Chapelhouse Motor Group
Dear Andy,
Thank you for taking the time to share such detailed feedback regarding your recent experience with Chapelhouse Southport.
I’m delighted to hear that the whole process was brilliant from start to finish, and that you felt well supported throughout. It’s great to know you were provided with clear information, a range of options, and an informative test drive, with all your questions answered patiently and honestly.
We’re especially pleased to hear that the high level of service continued even after your purchase, and that communication remained strong throughout. That ongoing support is something we always aim to deliver.
Thank you again for your kind words—we’re so pleased you’re happy with both your car and the service you received, and we look forward to welcoming you back in the future.
Aiden Gray Piano from chapel house …
Aiden Gray Piano from chapel house southport was very helpfull and Im very happy for his work what his doing with my application
Hi was quick and very professional very helpfull Im glad for his help thanks Aiden your a gentleman thanks an thanks
14 april 2026
Review zonder uitnodiging
Antwoord van Chapelhouse Motor Group
Dear Frank,
Thank you for taking the time to share your feedback regarding Chapelhouse OMODA & JAECOO Southport.
I’m delighted to hear that Aiden provided such helpful, quick, and professional support with your application. It’s great to know you felt well looked after throughout the process and that his efforts made a positive difference to your experience.
I will ensure your kind comments are passed on to Aiden, who will really appreciate your feedback.
Thank you again for your review, and we look forward to assisting you again in the future.
Fantastic services Aidy was brilliant…
Fantastic services Aidy was brilliant from start to finish would 100% recommend
14 april 2026
Review zonder uitnodiging
Antwoord van Chapelhouse Motor Group
Dear Lea,
Thank you for taking the time to share your feedback regarding Chapelhouse OMODA & JAECOO Southport.
I’m delighted to hear that you received fantastic service and that Aidy was brilliant from start to finish. It’s great to know your experience was so positive and that you would recommend us.
I will ensure your kind comments are passed on to Aidy and the wider team.
Thank you again for your review, and we look forward to welcoming you back in the future.
Excellent service without the hard sell
Can’t recommend these guys enough, we went several times to the show room and asked loads of questions, all the guys there especially Aidan who dealt with us were brilliant, this is our first ever car on pcp so it was a big deal for us and that was recognised and appreciated by them, unusual for car sales as they are normally just after the sale, there was no pressure and that was why we went with them, Aiden was a font of knowledge on the car and answered all the little questions that you have and the deal we got was excellent.
Really professional outfit great service will be going back for our next car to these guys.
8 april 2026
Review zonder uitnodiging
Antwoord van Chapelhouse Motor Group
Dear Paul,
Thank you for taking the time to share such detailed feedback about your experience with Chapelhouse OMODA & JAECOO Southport.
I’m delighted to hear that you felt supported throughout your visit and that the team took the time to answer all your questions without any pressure. It’s especially great to know that Aidan provided such a high level of knowledge and care, helping to make your first PCP experience a positive and comfortable one.
We really appreciate your recommendation and are pleased that you felt the deal and overall service met your expectations. I will ensure your kind comments are shared with Aidan and the wider team.
We look forward to welcoming you back when you’re ready for your next car.
After leaving a bad review for these i…
After leaving a bad review for these i got a reply from them saying contact them on the email given. After doing this they still havent replied.
Absolutely shocking in every department. Do not go here
8 april 2026
Review zonder uitnodiging
5 star team
Went to visit the site. Amazing selection of cars. Great deals on the JAECOO and OMODA brands too
3 april 2026
Review zonder uitnodiging
Antwoord van Chapelhouse Motor Group
Dear Han,
Thank you for your fantastic review.
I’m thrilled to hear that you had such a positive visit to Chapelhouse OMODA & JAECOO Blackpool and enjoyed our selection of cars and deals on the Jaecoo and Omoda brands. It’s wonderful to know our team made such a great impression.
We truly appreciate your support and look forward to welcoming you back in the future.
Great experience buying a new car
Great experience buying a new car today the Jaecoo 7. Service was great. The Guy (Raimond) dealing with me was brilliant from start to finish. Happy customer 😁
2 april 2026
Review zonder uitnodiging
Antwoord van Chapelhouse Motor Group
Dear Leanne,
Thank you for taking the time to share your feedback.
I’m delighted to hear that you had a great experience purchasing your new Jaecoo 7 with us. It’s especially pleasing to know that Raimond provided such brilliant service from start to finish — I will be sure to pass on your kind words to him.
We truly appreciate your support and are thrilled to have you as a happy customer. Wishing you many enjoyable miles in your new car, and please don’t hesitate to get in touch if we can assist you in the future.
Been buying cars from Chapelhouse…
Been buying cars from Chapelhouse Southport for years, I have never had any issues it’s so nice to go in and feel welcome the guys always go out their way to help - the manager dan and wes made it so easy for us to decide I went in sometime last year before our holidays they even spent time chatting with us asking how it went I was amazed they hadn’t forgotten - you aren’t just a customer with little details like that it made the experience so much better definitely go and see these guys
27 maart 2026
Review zonder uitnodiging
Antwoord van Chapelhouse Motor Group
Hi Sarah,
Thank you for your wonderful feedback. We’re thrilled to hear that you’ve had such positive experiences with us at Chapelhouse Suzuki Southport over the years. It’s fantastic to know that Dan, Wes, and the team made you feel welcome, went the extra mile, and remembered the little details that made your experience so special.
We’ll be sure to pass your kind words on to them—they’ll be delighted to hear this. We really appreciate your loyalty and look forward to welcoming you back again.
Incredibly impressive service by Dan…
Incredibly impressive service by Dan Gargan, the moment my wife and I walked in. I wish if there was a 7 star option.
28 maart 2026
Review zonder uitnodiging
Antwoord van Chapelhouse Motor Group
Hi Adnan,
Thank you for your fantastic feedback. We’re thrilled to hear that Dan Gargan provided such an impressive level of service from the moment you and your wife walked in. Your kind words really mean a lot to the team.
We’ll be sure to pass your comments on to Dan and the team at Chapelhouse OMODA & JAECOO Southport.
Had a good experience
Had a good experience, Garry Andrews is very friendly and helpful. Came in on his, off day to help us. I would recommend his services to everyone.
28 maart 2026
Review zonder uitnodiging
Antwoord van Chapelhouse Motor Group
Hi Michael,
Thank you for your feedback. We’re delighted to hear that Garry Andrews went above and beyond, even coming in on his day off, to provide friendly and helpful support.
We’ll be sure to pass your kind words on to Garry and the team at Chapelhouse Suzuki Southport. Your recommendation means a lot to us.
Suzuki Swift
Just picked up my eighth Suzuki Swift and, as always, am delighted with the car, customer care and professionalism afforded by the whole team.
Special thanks to Dan and Kamil
27 maart 2026
Review zonder uitnodiging
Antwoord van Chapelhouse Motor Group
Hi Linda,
Thank you for your wonderful and loyal feedback. Picking up your eighth Suzuki Swift is truly fantastic, and we’re delighted to hear that you continue to be pleased with both the car and the level of customer care you receive.
We’ll be sure to pass your special thanks on to Dan, Kamil, and the team at Chapelhouse MG Wigan Pier—they’ll be thrilled to hear your kind words.
We really appreciate your continued support and look forward to welcoming you back again in the future.
Boss experience with Matt Richardson
Boss experience with Matt Richardson. Proper knowledgable guy
26 maart 2026
Review zonder uitnodiging
Antwoord van Chapelhouse Motor Group
Hi Pardel,
Thank you for your feedback. We’re delighted to hear that Matt Richardson provided such a knowledgeable and positive experience during your visit.
We’ll be sure to pass your kind words on to Matt and the team at Chapelhouse OMODA & JAECOO Warrington. We hope you’re enjoying your new car and look forward to welcoming you back in the future.
Just Picked up new car
Just Picked up new car - fast turnaround from point of ordering to delivery, great service, clear advice and guidance.
26 maart 2026
Review zonder uitnodiging
Antwoord van Chapelhouse Motor Group
Hi Cheryl,
Thank you for your kind review. We’re delighted to hear that your experience was smooth from ordering through to delivery, and that the team provided clear advice and guidance along the way.
It’s great to know everything came together quickly for you, and we hope you’re enjoying your new car. If there’s anything more we can do to support you, please don’t hesitate to get in touch.
Great service 😀
26 maart 2026
Review zonder uitnodiging
Antwoord van Chapelhouse Motor Group
Hi Stephen,
Thank you for your review. We’re really pleased to hear you had a great experience with us.
We appreciate you taking the time to share your feedback and hope to see you again in the future.
Dan gargan couldn't do more for us
Dan gargan couldn't do more for us, we came in and enquired with the help of our daughter Anita, we went through everything including a test drive, which was amazing, and also placed an order, albeit it took longer than we thought, but Dan reassured us and kept us informed, we are thrilled to be picking up our new car today and couldn't recommend chapelhouse southport omoda and Jacob enough,they are brilliant, we will be back soon!
25 maart 2026
Review zonder uitnodiging
Antwoord van Chapelhouse Motor Group
Hi Pam,
Thank you for your wonderful feedback. We’re delighted to hear that Dan Gargan provided such attentive support throughout your journey, from your initial enquiry and test drive through to placing your order. It’s great to know he kept you informed and reassured along the way.
We’re thrilled that you’re collecting your new car today, and your recommendation means a great deal to us. Your kind words will be shared with Dan and the team.
We look forward to welcoming you back to Chapelhouse OMODA & JAECOO Southport in the future.
Best regards,
1/5 stars
1/5 stars - Took my car in for a major issue, paid for repairs, and it's still driving like trash 😒. They didn't even bother fixing the main problem. Money down the drain (over £2K) 😒Wouldn't recommend.
28 januari 2026
Review zonder uitnodiging
Antwoord van Chapelhouse Motor Group
Hi Felix,
We’re very sorry to hear about your experience and that your car issue was not resolved to your satisfaction. This is not the standard of service we aim to provide, and we’d like the opportunity to investigate this further and make things right.
Please contact our customer experience team directly on customercarewiganpier@chapelhouse.co.uk so we can review the repairs, understand what went wrong, and work with you to find a resolution. Your satisfaction is very important to us.
Bought a car today
Bought a car today. Couldn’t be happier, excellent customer service from Stuart. Explained everything in detail, and any thing I was unsure of he was happy to explain and answered all my questions. One of the best salesmen I’ve ever dealt with, very informative. 😊
21 maart 2026
Review zonder uitnodiging
Antwoord van Chapelhouse Motor Group
Hi Vicky,
Thank you for your fantastic feedback. We’re thrilled to hear that Stuart provided such excellent customer service and took the time to answer all your questions in detail. It’s great to know he made your car purchase a smooth and enjoyable experience.
Your kind words will be shared with Stuart, and we look forward to welcoming you back to Chapelhouse in the future.
Lovely friendly service from Dan.
Lovely friendly service from Dan.
Good communication and went out his way to make sure I got my Jaecoo on time
19 maart 2026
Review zonder uitnodiging
Antwoord van Chapelhouse Motor Group
Hi Tamra,
Thank you for your kind feedback. We’re delighted to hear that Dan provided such friendly service and kept you well informed throughout. It’s great to know he went the extra mile to ensure you received your Jaecoo on time.
Your comments will be shared with him, and we look forward to welcoming you back to Chapelhouse Group in the future.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.