Chaplins Reviews 

I ordered 4 Caneline bar stools with seat pads. Delivery was very efficient. The stools are great but unfortunately the seat pads didn’t fit. Chaplins are sorting this out for us & we’re very grateful.

Chaplins Furniture delivered a truly first-class experience from start to finish. I ordered a pair of Gubi lights which arrived within two weeks, perfectly packaged and in immaculate condition. Every member of the team I dealt with – from the knowledgeable sales staff to the efficient warehouse and delivery crew – was exceptionally helpful, courteous and professional.

A genuinely delightful place to shop for design-led furniture and lighting. Five stars, without hesitation.

Have bought a few Finn Juhl pieces from Chaplins. Always a smooth experience, with friendly, knowledgable staff.

Amazing service, incredible products. The staff are an absolute pleasure to deal with. Highly professional and would wholeheartedly recommend this company

Dreadful service from this company... I bought a very expensive large Max Alto coffee table from them and in less than SIX months the table’s surface has faded VERY badly around the areas where objects stood. Chaplins have refused to do anything to help. They suggested I pay for a French polisher to fix it. I’m sorry but after spending nearly £7k on a coffee table and for it to fade to this extent in such a short space of time is totally unacceptable. I came to their showroom and sent them photos of my house before purchasing and never once did they advise me that this might happen... Be wary of buying from a company that leaves their customers in the cold when something is sub-standard…

I recently had the pleasure of working with Chaplins for a bespoke library and wardrobe installation in my home, and I couldn't be happier with the results! From the very first consultation, Nilgun provided amazing service, demonstrating a deep understanding of my vision and needs. Her attention to detail and commitment to quality craftsmanship truly set Chaplins apart.

The design process was collaborative and enjoyable, with Nilgun taking the time to ensure every aspect was perfect. When it came time for the installation, the team was punctual, professional, and left my home spotless. The library has become my favorite space—a cozy haven filled with beautifully crafted shelves that perfectly showcase my collection. The wardrobes are equally impressive, combining functionality with a sleek design that complements my home beautifully.

What really stood out to me was Chaplins' dedication to customer satisfaction. Nilgun and the entire team went above and beyond to ensure I was thrilled with the final result, and their passion for their work is evident in every detail. I highly recommend Chaplins to anyone looking for high-quality, bespoke furniture solutions. They truly transformed my home into something special! Thank you, Chaplins, and a special shoutout to Nilgun for her exceptional support!

I had purchased 2No. Desede electric armchairs from Chaplins. Unfortunately one of the chairs electric movements stopped working. I contacted Desede for replacement batteries, which they had provided to me in the past. This time they said that they no longer supplied directly to the customer. I therefore contacted Chaplins and I was quoted £575.00 for 2No new batteries which was for shipping, customs and import duties from Switzerland and I would need to collect from their warehouse. I went online and found that I could purchase the same two new batteries in the UK and delivered to me for £33.45. I told Chaplins that their charge appeared completely ridiculous. I tried sending a message to Ms Monika Walser the CEO of Desede through their website for comment, who has so far failed to respond to me .

Ordered a sofa. 14 months later, still no sofa, no updates, just apologies and demands for more patience. I’ve asked for a refund which they said they would process immediately. Over two weeks now and still nothing. No sofa, no refund. This is just outrageous. This is my last attempt to give them a chance to fix this before I take legal action.

Update: after posting this they did reach out to process the refund. The situation has been resolved.

Excellent experience, delivery and purchase 👌 the management and the staff are friendly, flexible accommodating and the experience was good. Thank you kindly

Absolutely love the service at Chaplins. They have a great selection of top quality furniture, and often at competitive prices. By far one of the best high quality furniture suppliers around.