Charles Taylor Trading Reviews 

Quick delivery. Excellent quality furniture

The Sales process through to delivery was great and seamless. The staff throughout the process were friendly helpfull and went out of their way to help. Love the furniture

We have ordered several pieces of garden furniture over the last three years, they are all solid and well made,. They have been delivered on time and assembled if necessary by pleasant people what more can you ask for. I would recommend them wholeheartedly.

Always delivers on time and very well packaged

Excellent bench, solidly made. Delivery was much quicker than expected

Purchased two hb220 raised trugs as a special event gift for my wife.

Then the problems started

First delivery..
1) no phone call prior to delivery ruining the suprise gift, my wife answered the door.
2) item damaged upon delivery
3) items not built on first delivery
4) no receipt given
5) wrong items delivered

Second delivery..
6) no call from a manager or director to resolve issues from first delivery
7) again no receipt given
8) items built incorrectly which will now cause them to rot faster
9) no apology or compensation offered

Dealing with a manager he was unapologetic and didn't seem to care, not one apology for ruining my surprise gift or any of the other problems.

Buy at your own risk as customers service is pathetic, I've never dealt with a worse company for customer service.

Now left with an item that will rot faster due to the idiot driver building the item incorrectly.
The base shelf is clearly 10cm off the ground in the pictures online but driver just put them on the floor and screwed them into the legs.
Even if I raised them now I'll be left with holes at the bottom of all four legs that look hideous and unprofessional. Paid £75 per item and expected better.

Fed up dealing with all the issues from one order I'll never purchase again from this company, that's after buying benches, chairs, coffee table, dining table, more benches, potting table, bench cushions, chairs cushions.

Very disappointed to say the least.

I emailed a complaint to them & they offered me 50% off a future purchase, which I refused, then they offered me 25% off a future purchase.
What a joke this company is.

Don't waste your time or money. Plenty other good retailers with good customer service out there. I've now asked to speak with someone higher up and will update here.

Fabulous company to use ... Easy website to navigate Great price and superb quality

The delivery driver was great , arrived bang on when he said he would

Fantastic quality furniture we bough for my dad’s 80th. Perfect as it arrived assembled and delivered to his garden

Very happy with our garden furniture.

Good quality table and chairs and a very reasonable price - I was especially happy with the delivery. We weren't able to be there for delivery, but it arrived at the stated time, lovely guy on the phone who confirmed the address and then cracked on. We were delighted that, upon arrival, the furniture had not only been successfully delivered but was neatly set up in the exact spot I wanted it!

Prompt delivery, good quality and fit.

Great service, good discount, easy to order, delivered with care

Good Value, quality timber goods with too fast delivery.

Very happy with the chair I got my husband as a surprise. The service was extremely good and the chair looks great. The delivery Person was so helpful and polite. I will definitely use them again.

Quality of 3 troughs very disappointing each has corners which are not mitred well or straight leaving unsightly gaps.

Love the product, easy no hassle service. I have bought a few things for my garden from Charles Taylor and have never been disappointed with the finish or quality.

Issue with delivery carrier Yodel who dropped the planters and damaged them. This was made good by CT whose customer service was second to none. Highly recommend this company.

Staff very helpful when i made some enqueries about products
I purchased a table & chairs, its a lovely solid wood.
Got to see much more of their pproducts at a show recently, will def be purchasinng again

We bought some garden furniture from Charles Taylor and not only were they very good quality, they were delivered on the day we were told. Now, we've just bought some covers for this furniture, and once again, a quality product and delivered on time. A good company to deal with.