After going to the Ideal Home Show in London 2025, I promised I'd save up and buy the 2-seater swing in 2026 - and I did! It was delivered after 3 weeks and put together very quickly. I have been enj... Toon meer
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Items delivered by DHL damaged , CT ignores all emails sent and customer service is terrible. I called numerous times to only be told every time they will call me or email me back. Still no idea if i... Toon meer
Bedrijf heeft geantwoord
Bought our 1st garden furniture about a month ago from local garden centre impressed with the quality so visited your website and bought more. Then while at the NEC last month saw your stand and bough... Toon meer
Bedrijf heeft geantwoord
Excellent quality furniture, attractive, looks solid & well constructed. Cushions sturdy too. Seats very comfortable to sit on. Table had, as requested, been made without a hole for a parasol (as we... Toon meer
Bedrijf heeft geantwoord
4,4
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3K reviews
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Heeft 92% van zijn negatieve reviews beantwoord
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Great Service
Simon delivered my patio set on time and was very polite.
Great communication prior to delivery, too.
Would recommend this company for their service and product value.
4 mei 2025
Review zonder uitnodiging
Antwoord van Charles Taylor Trading
Thank you so much, for such a positive review.
Really High Quality
The item was delivered on time and the chair was of a really high standard. We are very pleased with the item.
21 maart 2025
Antwoord van Charles Taylor Trading
Thank you for the review your custom is much appreciated.
Too long to wait for delivery
Though I purchased in March, I had not had delivery by the end of April. The company then told me that they only deliver to my destination every two months and so after some disappointment I had to cancel my order. I am sure the product is good but the website needs to be clearer on delivery availability
21 maart 2025
Antwoord van Charles Taylor Trading
Thank you for the review.
We do make mistakes however we try and correct them and learn moving forward.
Please contact amber@charlestaylortrading.com if there is anything further we can help with.
Excellent service
Excellent service
I bought a table, 2 benches and 2 chairs. I was kept informed of the delivery date and received a txt the day before delivery given a time. Simon, our delivery driver, turned up on time and quickly installed the furniture in my back garden. From the order to installation, everything went very smoothly. I would definitely recommend this company.
2 mei 2025
Review zonder uitnodiging
Antwoord van Charles Taylor Trading
Thanks so much for your feedback. It makes our day hearing about how much our customers love the product and the great service they’ve received from our team.
Delighted.
Delighted.
I am absolutely delighted with my 3 seater swing seat. Quality wood very sturdy well built and extremely comfortable and relaxing.
Kept informed re delivery date. Arrived day and time advised.
Chris who delivered and built the seat very quickly put it together, an added bonus as most things come flat packed, something a lot of people struggle with. Would highly recommend and would definitely purchase from Charles Taylor again
20 maart 2025
Antwoord van Charles Taylor Trading
Thank you for the review, I will be sure to pass on the feedback to the driver.
Came home from work to find my delivery…
Came home from work to find my delivery set up and ready to go
Wonderful service thank you
30 april 2025
Review zonder uitnodiging
Antwoord van Charles Taylor Trading
Thank you for the review.
Garden Bench
Bench is looking good.
Simon was efficient & courteous.
30 april 2025
Review zonder uitnodiging
Antwoord van Charles Taylor Trading
Thank you for the feedback.
Great service
Really happy with my garden furniture which arrived this morning, Simon was a gentleman - super friendly and had everything unloaded and assembled in no time.
30 april 2025
Review zonder uitnodiging
Antwoord van Charles Taylor Trading
Thanks so much for your feedback. It makes our day hearing about how much our customers love the product and the great service they’ve received from our team.
Delivery on time love my new garden…
Delivery on time love my new garden furniture thankyou so much driver was great 👍
30 april 2025
Review zonder uitnodiging
Antwoord van Charles Taylor Trading
Thank you for the feedback.
Really pleased
Items arrived on time and in fantastic condition. Really pleased with how the chairs (twin companion seat set) are finished. The cushions are very comfy, the chairs are also very comfy without the cushion which is an added bonus!
Simon, who delivered the items, is great! Very friendly and organised.
I would order from this company again.
28 april 2025
Review zonder uitnodiging
Antwoord van Charles Taylor Trading
Thank you for the review, I will be sure to pass on the feedback to the driver.
Lovely furniture- well made and very…
Lovely furniture- well made and very comfortable. Simon delivered it promptly and was very personable. Completely satisfied
26 april 2025
Review zonder uitnodiging
Antwoord van Charles Taylor Trading
Thank you for the review your custom is much appreciated.
GARDEN FURNITURE Excellent value for money
Excellent value for money, the garden furniture is really well made and Simon the delivery driver was great,carried the furniture around the back of the house and assembled it where we wanted it, nothing was to much trouble,nice to see someone happy in his work. Would highly recommend Charles Taylor Trading garden furniture.
26 april 2025
Review zonder uitnodiging
Antwoord van Charles Taylor Trading
Thanks so much for your feedback. It makes our day hearing about how much our customers love the product and the great service they’ve received from our team.
Second time buying from Charles Taylor
Second time buying from Charles Taylor
Bistro table and 2 chairs delivered on time and constructed by Simon
Excellent product and service
24 april 2025
Review zonder uitnodiging
Antwoord van Charles Taylor Trading
Thank you for the feedback.
We pride ourselves here at Charles Taylor on a 5-star service.
Garden furniture
Simon (our delivery driver) was very pleasant and efficient.
Furniture looks fantastic.
Well, happy!
24 april 2025
Review zonder uitnodiging
Antwoord van Charles Taylor Trading
Thank you for the review, I will be sure to pass on the feedback to the driver.
Excellent delivery
Bought a twin seat as a present for my Dad which is lovely.
Delivery was exceptional. We were given a date, then the night before I received a text from Robert the driver with a time slot. I then received a call from Robert when he had arrived at my Dads. Delivered via a back lane to his yard and put together for him. Excellent!
22 april 2025
Review zonder uitnodiging
Antwoord van Charles Taylor Trading
Thank you for the review, I will be sure to pass on the feedback to the driver.
Very pleased with swing chair
Very pleased, promptly given a delivery date, confirmed a time the day before and stuck to it and put it together quickly and well.
swing chair is sturdy and looks good. Will use again
20 april 2025
Review zonder uitnodiging
Antwoord van Charles Taylor Trading
Thank you for the review your custom is much appreciated.
Antwoord van Charles Taylor Trading
Thank you for the feedback.
So happy with my purchase!
I saw my dream garden set in a local garden centre, but decided to search around for the same set with a different retailer, as I was looking to save money. Found it £120 less on sale elsewhere and it was delivered last week. It's still just as stunning as I remember! The delivery guy turned up at 6:30am - a nice early one! Unfortunately, it came with quite a few scratches on a couple of the benches to the set. They were contacted by the retailer on my behalf and dealt with me so quickly! Gave me two options and were so apologetic. Things happen, quick fix with some light sanding and new oil coat! couldn't ask for a better response. Thank you
9 april 2025
Review zonder uitnodiging
Antwoord van Charles Taylor Trading
Thanks so much for your feedback. It makes our day hearing about how much our customers love the product and the great service they’ve received from our team
Delivery
Ordered from the NEC good food show
Great communication throughout
Delivery driver Simon , was on time and assembled the furniture with no additional cost - very helpful and will definitely order again
14 april 2025
Review zonder uitnodiging
Antwoord van Charles Taylor Trading
Thank you for the review, I will be sure to pass on the feedback to the driver.
5* from start to finish
5* from start to finish - delivery on time and a very nice chap - I will be buying more
14 april 2025
Review zonder uitnodiging
Antwoord van Charles Taylor Trading
Thank you for the feedback.
We pride ourselves here at Charles Taylor on a 5-star service.
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