Charles White Limited Reviews 

Their fees are aggressive, a demand for a full years fees and part payment from a legacy company which I had no notice of. Total is £100 in fees and altogether £500 due immediately. I reviewed their forecast, there is around £700 to cut grass a year which is the only requirement of a small estate and it takes £6000 to do it. That makes no sense, the bulk of the money is to hold, you’ll never have this money back if unused. Management companies need regulation, we are charged for services we never signed up to when buying. I’m actually being asked to insure lamp posts now, 10 years after buying my house.. I’ve never heard of this before. NIE own them, why would I pay to insure a lamp post and utilities which are owned by the relevant authorities such as NI water etc?

*** An update
Charles White did nothing in relation to this review, no need for them to say we can’t find your account etc etc. I’ll be in touch on Monday.
My address is to those who have similar experiences. Those who know inherently their invoices are wrong and cannot see any value for what they pay. Those who are paying for escalating charges for items or services which is not in their lease. Those who have not had an AGM yet continued to be billed. Those who are shut down and dismissed when they ask a sensible question. Those who struggle with their poorly designed website and app that do not work on either android or IOS.
Put your view forward, don’t accept excuses like directors signed it off. Apply your fees according to the lease, that is what you signed up for. I’m done insuring lamp posts, obviously as there’s nothing really to insure bar tiny patches of grass and paying for maintenance on areas that I don’t have to. I don’t maintain a road or cut trees in other peoples land or fix their gates. That’s the ridiculousness of how they are, purely greedy for money that never did or will belong to them. They do not own your home.. you do. They don’t pay your mortgage, we are in charge, not them. I’d love to see the back of all management companies, they are all the same.
By the way I see you changed a response to a couple calling out the tech issues for your portal. They are right, it’s useless. The first response was it was their fault, their hardware wasn’t compliant to use your product. Your duty is to provide information in the format suitable for a customer. Don’t dismiss people who seek help, I was disgusted by your initial response. You should have contacted them and got them what they needed.
Positive reviews to change a light bulb, that’s nothing to be proud of. It’s never a pleasure either talking to any of you, it’s depressing and boring, the obvious errors in accounting made me want to Google GCSE maths courses for you. I’ll assume CWL will be offended, good, and CWL will know it’s all true. This is feedback you need, not getting a pat on the back for putting in a lightbulb. I could do your job in one hour on a Monday morning before I start work and do it adhering to compliance of lease, deliver value and most importantly have happy engaged customers.

Rachael Higginson (Client Account Manager) was very helpful & efficient.

Easily managed AGM.

Bit of a mix up with invoices, e mailed Rachael Higginson at the Belfast office and she had it sorted very quickly. Rachael fully explained what had happened and apologised. Fast efficient service, no complaints. Thank you.

Paul Sanders, Head of Client Relationship Management, consistently goes above and beyond. His clear communication, problem-solving skills, and empathetic approach make him an invaluable asset for Charles White. Paul’s positive attitude and quick responsiveness set him apart. Highly recommended!

Absolutely incompetent. Only interested in how much they can make out of our development. They have no interest in owners and have no reasonable excuses as to why their costs are so much higher than other similar developments in our ares. Check out CW at Companies House and they no substance and could basically disappear at any time. Very few directors and virtually no capital. Yet, we at Powderhall Village still won’t take action to get rid of them

Rebecca was very friendly and went out of her way to help me a great girl

Rachel was very professional and helpful.

I have had quite a few dealings with Charles White over the years and have always found the team to be professional, polite and understanding. Any issues raised by me have always been speedily dealt with. I would pariculary like to praise Paul Sanders who is generally my first port of call. He is friendly, professional and supportive. He goes that extra mile in order to ensure that you are happy. Would happily recommend.

Courteous and professional dealings with credit account manager to assist in resolving legacy account issue.
Pleased with outcome and service.

Paul is a great point of contact for our development’s management company. He is responsive, helpful and friendly. I would have no hesitation in recommending Charles White and particularly Paul. Thank you.

Called to confirm and pay my service charges for a property I own and is managed by CW. Rachael Higginson in the Belfast office was very helpful, emailed me a link immediately and the whole process was very easy. All done within 10 mins.

Contacted Charles white as realised that they had charged us £100 in late fees for not setting up a direct debit within 2 weeks as they have now went from quarterly to yearly(just realised this recently). I’m a working mum and don’t have time to check their app every other day🙄We have been paying factors for years and always made a payment. ALTHOUGH we live in a house and all “issues” that are causing these payments are around the flats and maintenance of them. The houses gain absolutely nothing from paying these fees….but we still paid them regardless. After not noticing things had changed we had a court action letter sent through our door and that’s how we knew something has changed. No phone call or nothing! Contacted Charles white as soon as we could but they had already added on £100 in late fees(within 2weeks) Called them and the woman was absolutely shocking!! Did not care and just wanted off the phone. Only way to resolve is Citizens Advice and local MSP as they are not willing to listen or help, they just want the money for people!!

Paul Sanders addresses my questions and concerns promptly, and he is trying his best to solve the problems in a professional way. Really appreciate the effort and hard work of Paul.

Me Paul Sanders was very helpful in having the leak in my apartment detected and the subsequent necessary repairs attended to.
He then assisted with the ensuing insurance claim.
The experience lasted from August 2023 until May 2024.
Carroll Mulligan

My query was delt with very quickly and efficiently.

Issue was resolved within a week in helpful, friendly manner.

I have been very impressed with Maria Beattie, our Business Development Manager. She is approachable, listens to your issues, takes time to understand, always keeps you informed of progress and is extremely pleasant to deal with. She is a real credit to Charles White.

I give this review 5 stars ONLY relating to Rachael in the accounts department in Edinburgh as she was very helpful in sorting out a recent query on our account.

We have been working, for 1 year now with Robyn Ray, our designated point of contact at Charles White since they took over management of our development - always attentive makes every effort to resolve our queries promptly and efficiently.