Charlie Reviews 

The person I spoke to had such a heavy accent that I had to ask her to repeat herself several times. She also continuously disregarded what I said and suggested something else that couldn't have been the answer. As a result of this I'm going to assume you now outsource your jobs, which is really, really, really disappointing.

HOWEVER, this is ONLY regarding this recent phone call. In general I love Charlie and they get beyond 5 stars.

You get paid earlier than date of my social security

Charlie provides me with a great sense of security. The only thing keeping me from giving Charlie a five is I don’t like people setting limits on how much money I can have of my own money.

Charlie is great everytime u call they take care of u with all they got !! would referr them everyday of the wk , thank you charlie !!

I am well please, but I cannot connect accounts with PLAID. Will that be possible in the near future?

anytime i have called for help i received immediate response. very satisfied

I have not encountered any real issues with the account. My only complaint is I emailed support two times with a question and never received a response. Poor customer service.

I I’ve how I can freeze it and have to put in a code that is sent to me to unfreeze it. It makes me feel safe

They always have my money on time and I always get paid way before my due date , greatly appreciated

My standard Social Security amount is
$1607. This month’s deposit was only
$1365.95. I have a document provided
by Supervisor Gary Corkin showing that this was the amount I was paid on October 3, 2025.
Additionally, I have a document from the
Social Security Administration verifying
that $1607 was paid to me on the following Wednesday, October 8, 2025.
You have owed me an additional $241.05
since October 3, 2025.
Anyone with an ounce of sense would realize that SSI checks never have an amount of 0.95 cents included.
What you have done is committed a
Federal Felony with Federal Funds, and
Charlie Financial and Sutton Bank are about to be fined by the US government
for an amount far greater than $241.05.
What do you propose to do about this
unacceptable BANKING ERROR?
Dr. Steven Solomon
A customer for nearly 2 years with
Charlie Financial.
SS-#228-64-0665

Very good bank to use they got some money back for me phone never use them they got the money back thank you Charlie for part of my life

This company spelled out their mission and used integrity. I have faith in the effort of the financial institution.

I think there customer service department go out of there way to help any matters at hand..They are alway kind, appointed, and helpful..

I’ve had to reach out to Charlie for help in the past on various topics! The helpdesk people were always courteous and helpful with their expediting process of fixing issues I’ve had.
I’ve switched from my original banking to Charlie because I’m on SSI and it helps me tremendously that I receive my SSI check days earlier then I had with other banks!
So yes I highly recommend Charlie Financial!

It’s good app but I can’t seem to find a place who will allow me to put cash in so it makes it a little inconvenient for me. ATM’s aren’t too bad
When I was emailed some places they couldn’t take the card too reload but all in all good app

Every time I go to get my money out at the beginning of the month I have to call in and they have to do something to help me to get the money out of the machine I am going to cancel you guys if it happens in November I will be done with your card

I've tried other cards but I find charlie is the best card for me the o ly issue I have is need more security there's apps that I dont even know and the taking money with out my permission if you can fix that problem that would make the app a lot safer for customers thank you

i couldn’t of made a better choice of where to put my SS I feel good knowing they are on top of the class with customer service you really should give them a try as you won’t regret it