Charlie London Reviews 43

I can’t stress this enough, I NEVER do these reviews but in this case I didn’t have a choice. The company is a SCAM. The jacket arrived with a giant rip, the number on their website belongs to a random lady and they haven’t responded to any emails. Do NOT go near this bunch. Luckily I’ve spoke to my bank so I’ll be able to get my money back. AVOID

I ordered a wallet from them nearly a month ago and it still showing as 'preparing your order'. The customer service is just an AI chat bot which doesn't answer when you ask it what's going on. Emails to their info@ email address go unanswered and there doesn't appear to be any other way of getting hold of them.

Crap company items didn’t fit lots of emails sent with offers of a small refund and I keep the 2 dresses I said no they don’t fit they of of no use to me
I sent both items back to address provided in Albania I pay £23 they got to customs and where then returned me. I emailed the company they said it’s not there fault refused to give me a refund unless the item is sent to them it looks like the address provided doesn’t exist Do Not buy from them approx £80 out of pocket

Wrong size sent

I ordered a dress from Charlyn London and received the wrong size due to their error. Instead of offering a full refund with return shipping covered, which is my legal right under UK consumer protection, they tried to persuade me with partial refunds or gift cards. I requested a full refund, but they refused to reimburse the return postage, even though the mistake was theirs.

This lack of accountability and refusal to honour my rights under the Consumer Rights Act 2015 is unacceptable. I am now in the process of escalating this through Trading Standards and Citizens Advice.

Be cautious when purchasing from Charlyn London, if they make an error, you could be stuck with unwanted items or forced to pay to return their mistake.

No stars scammers cheap dress too small ignore your returns do not use

Would give no stars if possible.
Ordered two items for £50 total and never received either item. Have been in contact with company for over a 6 weeks and no resolution has been provided.
Certainly a scam company and urge not to use ever.

Ordered a dress £29.95 sale price, dress was too small I requested to return the item, they informed me that I would have to make a contribution of £12.84 to return the item.
Absolute disgrace, so will not be using them again.

Obsolete trash, spent £60 on two dress’s nothing like the pictures and won’t send me a returns form 😳

Leaving a 1* review because I can't give no stars!
Ordered two leather cushions from Charlie London on 1st May and paid £49.98 for them.
Received confirmation of order and email saying 'preparing for delivery' clearly they were not, because the cushions have never arrived. The tracking facility takes me to a '404 fault page' I've contacted them through the website and emailed three times and had absolutely no response from them at all.
So pleased I paid by credit card, I'll be contacting my credit card company to start a dispute! Avoid Charlie London at all costs.

If i could give no stars i would. This is a scam company! They are based in china not the uk. Delivery takes 2 weeks. The garments aren’t labelled and they dont send the size you ordered. AVOID them. garments do not look like the pictures. Customer service is terrible and you wont get a refund if you request one.

HORRIBLE NEVER order from here EVER they sent me wrong item and won’t let me return it

Item not only arrived after three weeks but not at all as shown in the photo. They won't accept return as it was on sale. Customer service also took days to reply

Haven’t arrived on time and I have a reason to believe that they knew it wouldn’t arrive when they said it would be as when I DM’d on instagram they replied that delays are usual and can happen

I returned a leather jacket odered through Amazon. No problem with the product just wrong fit. It was received by them on 28th October. Was told refund of £121 would be back in my account by 4th November. Then on 7th Nov they said it would be another 2 to 3 days.
I wrote a review on Amazon and contacted then numerous times and when they finally replied they said if I removed the poor review they would send me a leather wallet as a gesture of goodwill. I have not removed my review and as of 12th Nov still no refund. Such poor customer service I'm surprised they are still trading!
Had I read these bad reviews on trust pilot I never would have dealt with this company at all. Lesson learned!

Useless Company!
Sent me a completely different item from what I ordered. The quality was terrible, uneven lines and clearly made from offcuts!
I’ve had to return and wait for a refund.
I’ve ordered again after being assured I would get the right item and now I’m being messed about with late delivery.
Still waiting!
Communication is a joke!
It takes them days to answer.
This place is pathetic.
Don’t waste your time and money ordering from these clowns!

Avoid at any cost.
Fraudster company.
No goods received. Got refunded by the credit card company.

Would not recommend. Goods received but not acceptable quality and seemed unfinished. Returned goods and still waiting on refund. Have emailed them several times and left a voicemail as they never answer calls and have had no response!!

As others on here have said, this is the most stressful horrendous crappy "company" I have ever had the misfortune of dealing with. I bought a leather coat from them in Oct 23, it is now December and I don't have the coat or the promised refund!! PLEASE spend your hard earned with a reputable company... They suck...

I was a bit concerned about the fit when ordering online, but the sizing guide provided by Charlie London was spot-on. The jacket fits me perfectly, and the sleeves and body length are just right. It's comfortable and doesn't restrict my movement, making it ideal for everyday wear.

I bought it for my son's birthday. He never takes it off. don't know what to do. LOL 😁