Chasecardbenefits Reviews 

Worst service, unattentive people, and takes forever, really hard to get a human on a call, and once you reach someone, they are not the ones working on your claims, they just take a message and never hear back from them

We submitted a claim for damage to a rental car in Spain. It took 11 months to finally get paid. We kept getting requests for documentation that does not exist and keep answering the same questions over and over again. It really seemed that the intent was just to wear us down so we would just give up and they would not have to pay. We submitted the claim at least five times and went to the local branch at least five times. Everyone for 11 months was very polite - and completely unable to evaluate the claim with some common sense on it validity.
Finally someone from their escalation department took the initiative to arrange a call with us and the rental car company in Spain to satisfy them that it was a valid claim.
In 2023 I submitted a claim for trip delay, and they were successful in getting me to give up so they would not have to pay. Then I called as soon as this happened and was told what documentation I would need - but then when submitting the claim they listed a dozen other things I was supposed to provide.

Constant run around. Asked to speak with supervisor (told there are none available.) Will cancel card after this. Not worth the run around.

Told to upload the same documents multiple times. It gets old and not worth the hassle.

Chase card benefits have been giving me the run around on a claim for the last 2 weeks. I have spent over 6 hours on the phone with the customer service representatives who talk directly to their "supervisors", but do not allow me, the customer to talk to them.

On four separate occasions for the same claim they say I am missing documentation. I submit the documentation after they share exactly what I need to write in the documentation. Then I get a message saying they are still missing documentation (after I have confirmation, they received it). I resubmitted. Then I get yet another notice saying they are missing documentation. The letter I submitted had the word "accommodations" and they were confused by that. They wanted yet another documentation that says "hotel" (they could have googled the definition of accommodation if it was that confusing.

As my husband's says, they try to drag this out, so I eventually give up and don't get the card benefits they promise.

This is the company that provides extended warranty protection for purchases with certain Chase Credit Cards. I've been given the run around for months. They seem to want you to just give up. Do yourself a favor and use AMEX for purchases where you want an extended warranty because Chase is an absolute nightmare.