chelseysmithcosmetics.com Reviews 9

I used to be a loyal customer for almost 5 years (which was still early on in her company) Chelsey and her husband are completely unprofessional and childish and refused to have a simple conversation with me when I had asked why I was removed from the closed group with zero explanation. Instead they decided to block me on social media including the business pages. This company refuses to learn and grow from customer experiences and instead wants to act like mean girls in high school. She promotes her business saying it’s all about female empowerment. It’s only like that if you spend thousands on her wigs and keep promoting her products so she can make more money. The group actually used to be about helping other wig sisters with tips and tricks. Now admin rejects literally every post that isn’t promoting a product. You can’t really find poor reviews on the company either because Chelsey likes to hide those as quickly as she can. Either with “influencers” doing a bunch of TikTok videos to flush out any bad posts or just blocks and removes those who say even the slightest thing that could be looked at as “bad” for the company. You cannot grow as a company and expect to keep your loyal customers, if you treat those customers as if they’re beneath you. That’s a poor business model. The wigs aren’t even great quality. The free part wigs look extremely wiggy and all of them are super shiny. Chelsey also says she doesn’t use filters but she clearly does. She has high turnover too with her employees and now I’m seeing why. You’d be better off buying crowns from other companies or even Amazon.

It hard to order wigs in large Burnett colors because, she doesn’t stock up on them and is always out..If you ask a question over TikTok, she deletes the messages and does not reply.. so far my experience hasn’t been good. I have a medical condition and losing my hair…I want a brunette wig that would fit my skin tone because I’m cool with a pink under tone. Blondes or apricots don’t go well with my complexion. I’m starting to give up on getting a wig from her. She has horrible customer service who takes long to apply the messages.. she deletes any questions you post on TikTok.

My wig hasn’t left the u.s from the update on 3/12. Such a shame company. Lucky me that the wig was on sale!!

I ordered a wig, it came fine but it was faulty. The clips to tighten the cap hadn't been put on.
I emailed the company straight away, they didn't get back to me for awhile so I went ahead and ordered a wig else where as needed one asap. When they did contact me they offered to send me a new wig but I refused and asked for a refund as I had already bought another wig.
Since then they have been ignoring my emails. I'm now stuck with a faulty wig and out of pocket by over £100.
PLEASE AVOID

Amazing wigs, slay queen!!! 💅💅💅💅

My first order went really well so thought I can justify the expensive shipping to the UK one more time to buy another wig. It’s been EIGHT days and I paid £20+ for DHL express shipping and it’s not even left their warehouse. They say this is due to a sale on. In which case, employ more packers to reflect sales demand, or don’t put on a sale. I couldn’t care less about the sale. I want my product. Hell, you’d think I had asked for a personalised wig! You literally have to pull it off a shelf and box it. Christ. How can a business that runs full time not have shipped an order in over a week? You’re not equipped to run then. Sale or not, no customer should not have their item not dispatched within a reasonable timeframe (2 working days). Avoid if you need timely shipping. Or just ever. They’ll get round to it when they can be arsed, whenever. Lost a customer from me and am pursuing a refund. Disgrace!

The wigs are really great and some fun colors! I have 30 of them now!!! I have not been buying from anyone else lately. The shipping costs are a tad much but i am in Canada so not much can be done about that LOL

CSC is a wonderful company that makes stunning stylish wigs. I recently discovered them on social media and have ordered from her 4 times. So professional and I love the quality. Easy to use platform for ordering and I’d always go back!!

What an AMAZING company!!! Excellent customer service, Affordable prices, And the quality is outstanding!!! Chelsea and her affiliates really make sure you understand the wig buying process and any problems that may arise she’s right there to help out!! This company is an absolute heaven sent and has given me so much confidence back into my life I will be forever thankful!!! I am on my 3rd wig and I plan to have a whole collection!!