I rarely take the time to write reviews, but Cherley's excellent customer service deserves recognition. They helped me set up an account and use my store credit for a purchase I needed before an event... Toon meer
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Lees wat reviewers zeggen
I ordered two dresses at the end of March and I need them within the next weeks, I got order confirmation but they haven’t been shipped yet and I haven’t heard anything else, and they have taken my... Toon meer
Bedrijf heeft geantwoord
Ho comprato tre abiti, uno arrivato completamente rovinato e gli altri due sono arrivati umidi e non come nelle foto. Sono settimane che provo a contattare il supporto, tramite l’indirizzo e-mail for... Toon meer
Bedrijf heeft geantwoord
Fake site. Took my money, never provided a tracking number for my order. When I reach out to the service email, it says it doesn't exist. Another scam company it looks like.
Bedrijfsgegevens
Contactgegevens
Hong Kong,105-111 Thomson Road，Wan Chai., Hong Kong, China
- 13048875706
- business@cherley.com
- cherley.com
2,4
Slecht
427 reviews
Heeft 72% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Fake site
Fake site. Took my money. I sent emails for tracking and never got a response.
4 april 2026
Review zonder uitnodiging
Fake site
Fake site. Took my money, never provided a tracking number for my order. When I reach out to the service email, it says it doesn't exist. Another scam company it looks like.
3 april 2026
Review zonder uitnodiging
Money was taken off my card never…
Money was taken off my card never received my packages can’t track dwn my package seems I done got scammed I ordered in December of 2025 it’s the 3rd month 2026 still no package what a rip off
17 december 2025
Review zonder uitnodiging
Antwoord van Cherley
Hello Quindon,
Sorry that we are currently unable to locate your order in our system. Recently, some customers have sent us emails or reviews due to similar brand names.
Please confirm if you have purchased from our website, Cherley.com . As a reminder, our store focuses exclusively on women's clothing.
If confirmed, please email us via complaint@cherley.com with the recipient’s name or the order email address for verification. We will address this promptly.
Cherley Team
complaint@cherley.com
Hace más de una semana realice mi…
Hace más de una semana realice mi pedido y no se nada sobre mi pedido solo tengo el correo de confirmación de que hice mi pedido y me descontaron el dinero directamente de mi tarjeta necesito respuestas por favor
7 februari 2026
Review zonder uitnodiging
Antwoord van Cherley
Hola Gustavo Semprun,
Después de comprobar, no pudimos localizarlo bajo su nombre. A veces esto sucede debido a la confusión con marcas con nombres similares. Tenga en cuenta que nuestra tienda, CHERLEY, se especializa en ropa de mujer.
Si usted hizo la compra de nosotros, por favor responda con el nombre correcto del destinatario o la dirección de correo electrónico utilizada para el pedido para que podamos ayudarle rápidamente.
equipo Cherley
complaint@cherley.com
I returned some items and they never…
I returned some items and they never send me my refund. Don't shop its a scam.
6 februari 2025
Review zonder uitnodiging
Antwoord van Cherley
Hi Ingrid Long，
We sincerely apologize that we are currently unable to locate your order in our system. Recently, some customers have sent us emails or reviews due to similar brand names. Please confirm if you have purchased from our website, Cherley.com . As a reminder, our store focuses exclusively on women's clothing.
If confirmed, please email us via complaint@cherley.com with the recipient’s name or the order email address for verification. We will address this promptly.
Cherley Team
complaint@cherley.com
Been 2 weeks now and never received my…
Been 2 weeks now and never received my order
31 januari 2026
Review zonder uitnodiging
Antwoord van Cherley
Hi Dean Elhadddad，
We sincerely apologize that we are currently unable to locate your order in our system.
To assist you better, could you kindly confirm if the purchase was made through our website , Cherley.com ? As a reminder, our store focuses exclusively on women's clothing.
If confirmed, please email us via complaint@cherley.com with the recipient’s name or the order email address for verification. We will address this promptly.
Cherley Team
complaint@cherley.com
Poor Business
Money was taken off card and never received any shipping or tracking information. Have no idea if or when I will get the order an email confirmation of items being shipped was never sent.
24 januari 2026
Review zonder uitnodiging
Antwoord van Cherley
Dear Chan,
We're sorry to hear you're having trouble locating your order.
Currently, we are unable to locate an order in our system associated with the nickname you provided. To help us investigate efficiently, we kindly ask for your assistance with a few quick checks.
Order Confirmation: Please check your email inbox (including the spam or junk folder) for an order confirmation email from us. This is sent immediately after a successful purchase.
Store Verification: As there are several independent stores with similar names online, could you please confirm the exact website address where you placed the order?
If you find the confirmation email, the order number within it would be most helpful. If not, please reply directly to complaint@cherley.com and provide any details you recall, such as the full name or email address used for the purchase,the name of the recipient of the order.
With this information, we will be able to conduct a thorough search in our system and get back to you with an update as soon as possible.
Cherley Team
complaint@cherley.com
Plunge Neck Wide Straps Lace Cover Ups…
Plunge Neck Wide Straps Lace Cover Ups Maxi Dresses-Black
SKU: K776352928758976512Th
Do not purchase , spent £48 for a dish cloth .
Looks nothing like the picture.
I'm so angry.
Waited nearly 3 months for something I can not and would not wear .
Absolutely disgusted . Was totally ripped off
16 september 2025
Review zonder uitnodiging
Antwoord van Cherley
Dear Sorcha，
Apologies that the product doesn't match the photos.
We also deeply regret the delay in shipping caused by the inclusion of pre-sale item in your order, which required a separate fulfillment process.
Please be assured that our customer service team has been notified and is actively prioritizing your case.Feel free to contact us if you have any further questions.
Cherley Team
complaint@cherley.com
Ordered a dress and never received the…
Ordered a dress and never received the dress. They state in their shipping policy you should receive an item, if in the USA, within 15 days. It’s been over 30 days and I have received nothing. Do not order from this website.
9 mei 2025
Review zonder uitnodiging
Antwoord van Cherley
Dear Cassie,
We are really sorry to hear that you haven’t received your order yet.
Can you help us out by sending your order information to our email? This will make it a lot easier for us to track down your order and get things sorted quickly.
Just let us know your order number, the name of the recipient, and the email address you used when you placed the order.
Thanks so much for your help—we’ll do everything we can to sort this out for you as fast as possible.
Cherley Team
complaint@cherley.com
not as seen in pictures
ordered two dresses from cherley and both of the dresses were completely different to the pictures. Asked for a refund and the return address and was told that i can have a 50% discount the next time i order and not a refund... seem like scammers and don't show real clothes that they sell.
29 mei 2025
Review zonder uitnodiging
Antwoord van Cherley
Hello Jade,
We are truly sorry to hear that product doesn't match the picture and you are not satisfied with our solution.
We understand how disappointing this must be, and we want to assure you that we take this issue very seriously.
In order to address this promptly and effectively, could you please report your order information to us by complaint@cherley.com? This way, we can investigate the matter further and work towards resolving it to your satisfaction.
Thank you for your patience and understanding.
Cherley Team
complaint@cherley.com
Order not received 2.5 months later
It has been over 2.5 months since order was placed and "shipped." Have not received the package and have stopped receiving tracking updates. Cherley support representatives have not offered to help resolve the issue.
The items are shipped from China and will take at least 3 months to receive. Just go buy something else from another store.
23 april 2025
Review zonder uitnodiging
Antwoord van Cherley
Hi,
We sincerely apologize for the unacceptable delay in receiving your order.
To investigate this matter thoroughly and find a solution as quickly as possible, we kindly ask you to share your order details with us ASAP. Please include order number,date of purchase or email address for order.
Your satisfaction is our top priority, and we want to ensure this is resolved to your complete satisfaction.
Cherley Team
complaint@cherley.com
They are fake
They are fake. I never received my items and they refuse to refund. They provided false tracking to the payment provider. DO NOT EVER USE THIS COMPANY
22 april 2025
Review zonder uitnodiging
Antwoord van Cherley
Hi,
Please rest assured that we are not fake.
We deeply regret that you haven't received your package as expected. To help resolve this matter promptly, we kindly request you to email us at complaint@cherley.com with your full order number or any relevant screenshots or documentation.
Our customer service team will prioritize your case and investigate both with our warehouse and shipping carrier. Please don't hesitate to reach out.
We appreciate your patience and the opportunity to make this right for you.
Cherley Team
complaint@cherley.com
This company is fake
This company is fake, they are advertising stuffs they do not offer.
They sold me something contrary to what they advertised.
They are scammers, please beware of them.
5 maart 2025
Review zonder uitnodiging
Antwoord van Cherley
Dear omega dme,
We are truly sorry to hear that there is a significant discrepancy between the product you received and the picture you were shown.
We understand how disappointing this must be, and we want to assure you that we take this issue very seriously. In order to address this promptly and effectively, could you please report your order information to us by complaint@cherley.com? This way, we can investigate the matter further and work towards resolving it to your satisfaction.
Thank you for your patience and understanding.
Cherley Team
complaint@cherley.com
Οι λεπτομέρειες δείχνουν ευρηματικότητα
Από κουμπιά μέχρι φερμουάρ, από κέντημα μέχρι δαντέλα, κάθε ρούχο της Cherley είναι γεμάτο έξυπνες λεπτομέρειες, που κάνουν τους ανθρώπους να αισθάνονται τη φροντίδα και την ποιότητα της μάρκας.
23 december 2024
You get what you pay for
I saw some negative feedback after I placed the order. I was nervous at first, but after receiving the clothes, I felt they were pretty good. Maybe everyone has different requirements for clothes, or maybe I didn't buy the wrong product. I bought their red jumpsuit, which looks great on me. My friend couldn't believe that they could buy clothes of this quality for less than $50. The only downside is that the waiting time is a bit long.
20 december 2024
¡ME GUSTA!
La falda de Cherley es tan suave como un sueño, me siento muy femenina con ella puesta
3 december 2024
Outstanding Customer Service
I reached out to Cherley's customer service regarding a store credit issue. Ming helped me sort it out immediately, and I was very appreciative of his time and helpfulness.
15 december 2024
Antwoord van Cherley
Hello Tara Couch,
Wow, thank you so much for your awesome feedback! We're super happy to hear that our customer service team was able to sort things out for you. It's always great to know that we're making a positive impact. If you ever need anything else, just give us a shout. We're always here to help!
Cherley Team
complaint@cherley.com
Shipping takes forever
Wish we read the reviews before I placed the order. Four weeks and counting since I placed the order. I didn’t receive emails confirming order or confirmation of shipping. I had to reach out. Supposedly it’s in my home state, but the tracking numbers don’t give any details
17 februari 2025
Review zonder uitnodiging
Antwoord van Cherley
Hello Carrie Madara,
We truly understand how frustrating it can be to wait for so long without receiving updates or proper communication. We apologize for any inconvenience this may have caused you.
Regarding your order confirmation and shipping notifications, these emails are automatically sent to your inbox as soon as your order is placed and shipped. However, it’s possible that these emails might have been mistakenly filtered into your spam or junk folder.
To ensure you receive all important updates, we will re-send the order confirmation and shipping notification emails to you. We will also investigate the issue to prevent similar occurrences in the future.
In addition, we have already sent you an email with the latest update on your packages. Please check your inbox (and spam folder) for this email to get the most recent information on your order.
Thank you for your patience and understanding.
Cherley Team
complaint@cherley.com
Pedí 3 vestidos
Me gustó mucho la variedad de estilos y colores que ofrecen en Cherley, siempre hay algo para mí
29 december 2024
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