Cheshireplants Reviews 

69
•
TrustScore 4.5 uit 5

4,4

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Beoordeeld met 5 van de 5 sterren

Outstanding service! We ordered 20 laurels and they arrived in great condition, we were really impressed with how healthy and strong they were for such a brilliant price. The team were really helpful... Toon meer

Beoordeeld met 5 van de 5 sterren

Second time of using Cheshire Plants, as on my list of trusted companies to use. This time ordered three mature shrubs of Yew, Holly and Portuguese Laurel. Incredibly healthy specimens. Beautiful. Esp... Toon meer

Beoordeeld met 5 van de 5 sterren

Just bought 130 euonymus green spire hedging plants. Dealt with Adam on the phone - really helpful and great advice. Offered to ensure quick delivery. Delivery on time, price is very sensible and t... Toon meer

Beoordeeld met 4 van de 5 sterren

Easy ordering process.. Free delivery was quick. Portuguese Laurel were mostly healthy.. some broken branches done in transit and some leaf yellowing from the recent hot weather but on the whole plant... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

Geschreven door het bedrijf

As a family run business we pride ourselves on more than just providing quality hedge plants. We believe in a personal approach to customer service that sets us apart. We understand the value of genuine customer care and attention to each of our customers needs. When you choose Cheshire Plants, you're not just a customer; you become part of our extended community.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

69 reviews

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Heeft 85% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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4,4

Alle reviews

(69)

58 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Great company.

Second time of using Cheshire Plants, as on my list of trusted companies to use. This time ordered three mature shrubs of Yew, Holly and Portuguese Laurel. Incredibly healthy specimens. Beautiful. Especially the holly covered in berries. Delivered on the day that I had requested. Good customer service. A few glitches with the delivery company, down to a tracking service that needs to be improved, both two days before delivery, and on the day. However the drivers who came were fine. (Also Mathew did his best to chase this up for me, and kept in touch with me). Cannot fault the health of purchases from Cheshire Plants, so would use again. Great company.

19 oktober 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Outstanding service

Outstanding service! We ordered 20 laurels and they arrived in great condition, we were really impressed with how healthy and strong they were for such a brilliant price. The team were really helpful on the phone as I needed the plants to arrive before a specific date. They offered outstanding support and even gave advice on the best way to look after the plants all year round. We’ve even gone back to order more laurels yesterday.

19 oktober 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great plants, and great advice

Just bought 130 euonymus green spire hedging plants. Dealt with Adam on the phone - really helpful and great advice. Offered to ensure quick delivery. Delivery on time, price is very sensible and the plants are excellent quality. Really impressed - everything has been excellent. Will use Cheshireplants again and recommend.

1 oktober 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I purchased 40 x 6ft Cheery Laurels…

I purchased 40 x 6ft Cheery Laurels from Cheshire Plants and I was absolutely delighted with there condition.
Unfortunately 4 of the Laurels struggled and I contacted Cheshire Plants for advice.
Within 3 days I received replacements accompanied with what might have been the issue.
Thank you Adam for your professional swift response its very much appreciated.

9 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Top Quality

We have used this company several times.
The most recent was several mature cherry laurel pleached trees
We were delighted with the quality of these trees and also with our previous orders.
I always worry when you’re buying plants online as quite often they’re not like the photo! NOT with this company.

From order to delivery, everything was straight forward.

10 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

High quality pleated trees

Couldn't recommend Cheshire Plants enough, they have been amazing.

From day one of communicating with them, they have been so helpful. I ordered 5 XL pleached trees, they are really good quality, very full & lush. The delivery was on time and all trees delivered safely. Trees are super healthy and top quality trees. Absolutely LOVE them. I would definitely buy from them again. Thank you again.

27 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great overall experience with Cheshire…

Great overall experience with Cheshire Plants. I ordered 15 Cherry Laurels and they arrived exactly when requested. The quality was fantastic, and all the plants were exactly as described.

Really impressed with the service and the quality of the plants. Would definitely recommend Cheshire Plants.

10/10

26 augustus 2026
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

All the thuja died!

We ordered a range of items from Cheshire plants - English yew rootball, thuja rootball and laurel rootball. English yew and laurel were fine, but the thuja came and rootballs were damaged and bone dry. I had to order and pay for extra thuja to replace the damaged ones as we weren't comfortable planting them (even though Cheshire plants said it was ok). Everything planted into quality soil and fertilised and with irrigation.
ALL the thuja died. I emailed and and they offered to refund for just the replacements I had bought.
Very disappointing. I have to say the laurel has done very well.

28 augustus 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

The worst arrogant customer service ever

The worst arrogant customer service I’ve ever experienced I’ve no idea how they can still have a business talking to people like they do. Ordered 3.5k of conifers and assorted feed and compost to go with them. They delivered them to one of my projects on Tuesday we were not on site so the security guard signed for them when I arrived today to see them and make sure all was good for planting tomorrow I noticed there was no compost no feed no pipes for water. I rung office from 3.45pm repeatedly no one answered then said closed at 5.30pm I wats app them and got a condescending reply trying to blame me for there mistakes I pointed out I’ve already spent 8k with them in last few months but no more now. They said I was aggressive on my message no such a thing I pointed out it was no way to run a business that’s all I can see when I was talking to them there very unprofessional and arrogant the trees that did come are undersized and not full enough. Don’t be fooled by them and ask for pictures of the exact trees or plants your buying as they send you ones that are nothing like there stock pics. They try to intimidate you when you complain

21 augustus 2026
Review zonder uitnodiging
Logo Cheshireplants

Antwoord van Cheshireplants

Hi James,

We feel it is important to provide some factual context to this review.

Your £3,500 order was delivered to the requested site on Tuesday and was accepted and signed for. The plants were subsequently unpacked and no concerns regarding their size, fullness or quality were raised with us following delivery.

When you contacted us several days later, you advised us that the pallet containing the compost had not arrived. As the complete delivery had been signed for on Tuesday, we had not previously been made aware that anything was missing.

We have since established that the missing pallet remained at the delivery depot. This was unknown to us until the matter was investigated.

You advised us that, due to your planting schedule, you needed to purchase the compost elsewhere and requested a credit. We agreed to your requested resolution and credited the missing compost in full.

We therefore strongly disagree with the suggestion that we attempted to blame you for the situation or refused to resolve it.

We are equally surprised by the comments now being made regarding the size and quality of the plants. No complaint regarding plant size, fullness or quality was raised during your WhatsApp complaint, despite the plants having been delivered and unpacked several days previously. These concerns appear for the first time in this review.

We are always willing to investigate a genuine problem and put things right when something has gone wrong. On this occasion, once we became aware of the missing compost, the resolution you requested was provided.

We will, however, always expect communication with our team to remain respectful, regardless of how much a customer has previously spent with us.

Cheshire Plants

Beoordeeld met 5 van de 5 sterren

Amazing Place

This garden centre nursery is fantastic. Their plants are always healthy, vibrant, and clearly well cared for. The stock is brilliant too — loads of choice and always something new to inspire you. Friendly staff, great quality, and a place I always recommend.

21 augustus 2026
Review zonder uitnodiging
Logo Cheshireplants

Antwoord van Cheshireplants

Thank you so much for the fantastic review! 🌿

We really appreciate you taking the time to share your experience and we’re delighted to hear you were happy with both the plants and the service you received.

Thanks again for choosing Cheshire Plants — we really appreciate your support and hope to see you again in the future!

The Cheshire Plants Team 🌱

Beoordeeld met 5 van de 5 sterren

Very friendly

Very friendly! Great selection and all thriving in my garden!

17 augustus 2026
Review zonder uitnodiging
Logo Cheshireplants

Antwoord van Cheshireplants

Thank you so much for the fantastic review! 🌿

We really appreciate you taking the time to share your experience and we’re delighted to hear you were happy with both the plants and the service you received.

Thanks again for choosing Cheshire Plants — we really appreciate your support and hope to see you again in the future!

The Cheshire Plants Team 🌱

Beoordeeld met 5 van de 5 sterren

Olive trees

Easy to order online and efficient delivery service. We ordered 2 established olive trees which arrived looking very healthy & are continuing to thrive. Great service, we will be returning for more plants very soon.

17 augustus 2026
Review zonder uitnodiging
Logo Cheshireplants

Antwoord van Cheshireplants

Thank you so much for the fantastic review! 🌿

We really appreciate you taking the time to share your experience and we’re delighted to hear you were happy with both the plants and the service you received.

Thanks again for choosing Cheshire Plants — we really appreciate your support and hope to see you again in the future!

The Cheshire Plants Team 🌱

Beoordeeld met 5 van de 5 sterren

Fantastic service and great offering

Fantastic service and some truly great statement pieces for your garden in their constantly improving offering - all at really reasonable delivered prices. Have already recommended.

13 juni 2026
Review zonder uitnodiging
Logo Cheshireplants

Antwoord van Cheshireplants

Thank you so much for the fantastic review! 🌿

We really appreciate you taking the time to share your experience and we’re delighted to hear you were happy with both the plants and the service you received.

Thanks again for choosing Cheshire Plants — we really appreciate your support and hope to see you again in the future!

The Cheshire Plants Team 🌱

Beoordeeld met 5 van de 5 sterren

The team are amazing

The team are amazing! Always helpful, knowledgable and always have what I need (plus great recommendation's) thanks guys!

11 augustus 2026
Review zonder uitnodiging
Logo Cheshireplants

Antwoord van Cheshireplants

Thank you so much for the fantastic review! 🌿

We really appreciate you taking the time to share your experience and we’re delighted to hear you were happy with both the plants and the service you received.

Thanks again for choosing Cheshire Plants — we really appreciate your support and hope to see you again in the future!

The Cheshire Plants Team 🌱

Beoordeeld met 5 van de 5 sterren

Absolutely superb

Absolutely superb. !

From the start to finish of our dealings with Cheshire Plants they have been 5🌟

Ordering and the understanding of our requirements perfect ( thank you Samantha!)

The Laurel hedging is top class …
Price great …Delivery exceptional

VERY HIGHLY RECOMMEND

11 augustus 2026
Review zonder uitnodiging
Logo Cheshireplants

Antwoord van Cheshireplants

Thank you so much for the fantastic review! 🌿

We really appreciate you taking the time to share your experience and we’re delighted to hear you were happy with both the plants and the service you received.

Thanks again for choosing Cheshire Plants — we really appreciate your support and hope to see you again in the future!

The Cheshire Plants Team 🌱

Beoordeeld met 5 van de 5 sterren

Very helpful

Very helpful
Hedge plants arrived carefully packaged and in good condition
Would definitely recommend

Helpful staff on phone

24 juli 2026
Review zonder uitnodiging
Logo Cheshireplants

Antwoord van Cheshireplants

Thank you so much for the fantastic review! 🌿

We really appreciate you taking the time to share your experience and we’re delighted to hear you were happy with both the plants and the service you received.

Thanks again for choosing Cheshire Plants — we really appreciate your support and hope to see you again in the future!

The Cheshire Plants Team 🌱

Beoordeeld met 5 van de 5 sterren

I recently ordered plants 50 cherry…

I recently ordered plants 50 cherry laurels at a great price from Cheshire Plants UK and, although I had a small issue with part of my order, their customer service was absolutely excellent. They responded quickly, dealt with the problem professionally, and made sure everything was put right without any hassle.
It's refreshing to find a company that genuinely stands behind the quality of its products and looks after its customers. I'm very happy with the overall service.
I wouldn't hesitate to order from Cheshire Plants UK again and would happily recommend them to anyone looking for healthy plants backed by first-class customer support. Thank you for a great experience!

5 augustus 2026
Review zonder uitnodiging
Logo Cheshireplants

Antwoord van Cheshireplants

Thank you so much for the fantastic review! 🌿

We really appreciate you taking the time to share your experience and we’re delighted to hear you were happy with both the plants and the service you received.

Thanks again for choosing Cheshire Plants — we really appreciate your support and hope to see you again in the future!

The Cheshire Plants Team 🌱

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