Chilternrailways Reviews 

Only 4 carriage train on the main Birmingham to London train. Had to stand the whole way from Warwick parkway to London marylebone. We were crammed in like sardines. An absolute disgrace. This used to be such a good line. Now it's a disgrace.

When my train got cancelled and I had to rearrange my journey from Banbury to London last week, I was not expecting such a helpful and targeted reply from one of the Banbury administration staff. It is so unusual these days not to receive an automated / generic reply - so I was very pleasantly surprised (and grateful) to find that this was not the case. Toni Mee gave me excellent advice and arranged for a refund that went very smoothly. Credit where credit is due to the Banbury office staff.

Absolutely unreliable service. Train is running late yet again and overcrowded. Me along with 40 other passengers in this compartment have to make the journey back to Aylesbury Vale Parkway standing. Consistently let down by this train operator, and yet one of the most expensive.

the staff of chiltern railways have a poor attitude. lettiing down the public. self interest and dont care
Aylesbury to london trains this afternoon cancelled as staff sick. 2 hour wait. rest of staff very rude and disinterested.

Chiltern Railways used to be a reliable and comfortable carrier from London out to the Chilterns. In recent times it seems the trains on the Aylesbury via Amersham line barely exist, and when they do they suffer from overcrowding due to a lack of carriage provision. On top of that, the regular two day strikes are used as an excuse to cancel the trains for the whole week. I’m glad to no longer be a season ticket holder.

15th September once again trains cancelled from London Marylebone to Aylesbury. No driver 😩. Absolutely useless over priced service. Once upon a time they were reliable, now it seems they are not fit for purpose. Employee some more drivers...... There are plenty of people willing to do the job.

On Sunday I bought a ticket for London Marylebone. Unfortunately all the train has been canceled and I try to get the claim over the branch but was already left. So I went on Monday to get the claim for my ticket and the lady from there she was so bored to solve my ticket and she advice me to do it online. My question is why they still keep the branch open when they don't help you for anything?
Could someone explain the situation?

Standing on the platform at Banbury waiting for the 10:40 and I heard that there was JUST 4 carriages. The train was jammed and I along several other passengers had to stand all the way to Marylebone. Talking to a lady standing beside me she said that the last 10 journeys had all been the same. It was a dreadful journey, hot, uncomfortable and the more people that used the toilet the more it stank each time the toilet door was opened. We could not escape the smell as there was no where else to stand. Chiltern Railways management should be ashamed of themselves.

Once again a "technical issue" this time the information displays have gone belly up. Chiltern are consistently overcrowded and regularly late or cancelled. But don't expect an explanation or even notification. Short trains at rush hour and long trains during the day. Ask a question of the many staff standing around and expect a facetious response. I've just paid over 5 grand for a season ticket (no other option unfortunately) for a sub-par, unreliable service provided by, frankly, uninterested people. And yet they are striking for pay. Hmmm. Summary... Lucky for Chiltern, there is no competition.

I lost my key yesterday on the train, and luckily I spoke to Billia. In gerrards cross. Station. He’s on security and his fantastic called up Chilton railways in Marylebone and found my key within five minutes. He was so efficient, polite and always has a smile on his face. I’ll give him 10 out of 10 for helping me. Richard

Train absolutely stank
Filthy dirty
Chewing gum on seats
Food
Boxes and packets all over tables, seats and floor

As a result of previous complaint about not being able to correct my EMAIL ADDRESS on my CR Account, within a very short time I had a rather patronizing response with a 'Press Here' link.
Pity, it was to change my PASSWORD!
Presumably, from the same team who are now running what used to be the best passenger railway operation on the Network. But, least THEY are reading our comments.

The service from Banbury is terrible. The last four trains I’ve taken have been standing room only, all squished like sardines, for the entire hour-long trip to London. The trains are not clean, the Wifi never works. The timetable is completely unreliable due to either technical failures or industrial action. Now the station toilets are out of order too. I just submitted a claim because my train yesterday was 21 minutes late (as well as having no seats) and it’s been automatically rejected because “no record of a delay was found”. Well I can tell you, there was a 21 minute delay and I know very well, because I was late to a meeting and watching the clock the whole way!!

Every weekend i have to pay a cab (18 pounds) because at 7 am there is no one train able ? Unbelievable, is literally a shitttt service

Enough of the excessive strikes! Embrace technology, replace staff with robots/computers. Trains originate from the UK but electric trains have been running in the rest of Europe for half a century while the UK still runs more expensive and polluting diesel? Who's running this country?

One of the worst companies around
Trains are always late the staff are rude and aggressive and have no understanding especially in Banbury
Always striking and so many rail replacements buses
Tickets are so expensive for and awful experience if I can just drive don’t bother with the train very bad company

This should be no stars as I went to Bournemouth yesterday but due to a family emergency I had to leave early at Bournemouth train station I told them the situation and they said I could get on the train back they didn't give me any papers as they said I didn't need it but got to reading and the ticket man kicked me and my sister and 2 kids of the train saying my tickets ain't valid I was so stressed out I needed to get back to the emergency this is wrong big time they was going to charge me even more for another ticket

All the trains are late ALL THE TIME and the tickets are too expensive the staff are very agressive and they try to get u to get off the train. 🌚

Train extremely hot and stuffy & no one to ask or report to

The app is rubbish. Trying to buy a ticket. Wouldn’t register my payment card. Worked fine on Trainline. And they are closing booking offices!