Chilternrailways Reviews 

Helpful explanation about railcard discounts. Abin was super helpful in explaining the different railcard options that are available and what would suit my specific needs.

Great service with Abin Antu on the Chiltern Railway service to Oxford. Really friendly and helpful.

Boarded the 907 am train to Oxford and after 15 mins the trainer driver announced the train was faulty and it was cancelled. Got on the 937 am train and waited 15 mins before the the driver again announced that train was faulty. Appalling company..

Would give 0 star if possible. Horrible services that are constantly delayed!

Such a helpful member of on platform staff. Offered to drive a buggy to help my stepmother off the train. I was meeting her. He went out of his way to find the correct platform. Very heartwarming experience.

Delayed and cancellations
Waited almost an hour for a train scheduled every 10 minutes. 2 cancelled, next was so full not everyone could get on, then the next was 20 minutes delayed. Does not deserve their contract to run this service.

£30 for a ticket to Birmingham- filthy train with no tables or charging ports and WiFi that doesn’t even work.

Great chiltren railways service from leamington spa The class 168 train was clean and tidy and on time. The men's toi;ets at leamington spa had some soap dispensers not work but solihull had working ones but the toilets smelt at solihull. I always like the trains apart from 165 one so we will be using them again.

Expensive..... but worth it! Chiltern Railways are, in my opinion, one of the best UK train companies, almost nothing to complain about, their trains are very impressive, especially their silver set trains! I've been between Birmingham and London only once on Chiltern in my life at the time of writing this, and it was by far one of the best train rides of my life, Chiltern run along a very unique and scenic route, their staff are very friendly, honestly, Chiltern Railways..... the definition of the words useful and reliable, keep up your fantastic work Chiltern!!!

On the 11:10am Stratford Upon Avon - Moore Street 24/8/24
It's filthy...
I've come out all ready for the day. Showered clean clothes on...
You can tell the trains been neglected. It needs a good clean.
I have taken photos but unable to upload them.
Oh and by the way keep checking your trains as they are cancelling so many trains for our return journey.

Would like to thank the staff at leamington Spa. The ticket office couldn’t have been more helpful and on Wednesday September 14th two men at the ticket barrier helped me through the barrier and o the lift. Also a member of staff helped me onto the train. I can’t remember the names of the men at the barrier but I think one was Mick? Many thanks for your service.

I've been living with the run down state of the trains, that often you get charged excessive prices and have to stand up on a train into London for about an hour.

Now it's total disorganisation ... Standing at platform one with the arrival of the train proudly announced.. up it rocks at platform 2. So stampede of all the passengers up and over the bridge. (Not great for any pensioners as the lifts broken too)

All we get is I did not know from the driver so no body accepts responsibility. It's frankly shameful.

Chiltern was one of the good train lines now it's a joke like all the others.

The score here proves they just don't care and have no level of professionalism in what they do.

I wanted to say the Ladies toilets at Marylebone Station were very clean. Bleach down the toilet I used and a cleaner on site. The best station toilets I've seen. Train was on time and comfortably air conditioned on a hot day.

Went on the train in early August in 26 degree heat and on the way to Marylebone and on the way back there was no air conditioning. Felt uncomfortably hot and no air conditioning was ever turned on the whole train ride home. The journey was about two hours long

Absolutely terrible

On the last several journeys I've made on Chiltern, both to London and to Birmingham from or two High Wycombe, I have had to stand all the way, or if I've been lucky enough to get a seat, there were so many people standing it was impossible to get to the toilet. I'm 71 and my husband is 79 and this is not acceptable in any way. It's about time passengers unable to find a seat are offered a full refund by law. Many trains only have two or three carriages - so here's an idea Chiltern Railways: ADD MORE CARRIAGES TO YOUR TRAINS. End of problem.

I dropped my phone when changing to a bus replacement service at Leamington Spa and was told by another passenger at Banbury that they had found it and handed it in at Leamington.
Despite reporting it as lost on the online form that day I have had no communication from Chiltern Rail. The voice mail box is full so no message can be left. An email was not answered and an attempt to visit the office at Marylebone found it not open when it should have been, allegedly due to someone being off sick

Why sell an advance ticket for a service when you can't guarantee me a place on that service? I booked an advance ticket for a specific train, but that train was full so then the station staff told us all to get the next train. Once on the next train, the conductor told me that my ticket was not valid (an advance only valid for the previous train), and booted me off at the next station

Afew days in the year is hot in the UK, in this few days the air conditioning in chiltrenrailway trains are not working.
It is really robbery, high train fair with very poor service.
People boiling inside the carriages.

Train broke down, doors not working on 2 carriages. They shifted us to another carriage where we continued our journey to London sat on the floor. Arrival was over 1 hour late but they rejected our rightful claim for compensation!