Chorley Group Reviews 

My Peugeot 5008 is just about to reach 10 year old.
It is due a Timing belt, Water pump & Antifreeze change.
I got a quote from 2 out of 3 Peugeot dealers closest to me.
They both quoted me £1300 for the job.
The third never answered the phone, when I dropped in,
I still did not get a quote after waiting 30 minutes.
I looked online and found a cheaper price on Chorley groups Peugeot site. Then the fun began.
I tried Chorley Peugeot in Wigan as they were closer.
They gave a price of £859 from memory, but would not match their website site price.
So I decided to contact their Blackpool branch.
Tim Jackson answered the call, he was busy and asked if he could call me later. I said ok no problem.
He called back an hour or so later, took the cars details and gave me a price of £859 ish.
I asked about their web site price, he looked online and matched their advertised price.
He sent an email confirming the price and date of booking. Got a text the day before to remind me of appointment.
So I arrived at 08.10am walked in meeting Tim at the service desk, he booked my car in, said that the toilets down the corridor and the Tea & Coffee Machine is over there etc. Pointed out the WiFi password and QR code.
A few other staff went past greeting me and being very polite, I think I was asked 3 or 4 times if they could get me a tea or coffee. As the weather was dreadful I was stuck there for near on 6 hours. I found a quiet alcove and did some paperwork, and watched a film on my IPad.
Popped out to get a sandwich at the local supermarket, came back with some donuts for them.
They were very much appreciated, lots of smiles.
So 30 mins before my car was ready, I was informed that it was on a test drive to make sure all was ok.
Then they would give it a wash and should be ready soon. I went up to desk where I was given an itemised invoice.
An explanation of exactly what had been done.
They even fitted a new auxiliary belt I had supplied.
Very nice of them I thought.
I was shown where my car was parked given my keys.
Everything was polite, efficient and with a smile.
I was very impressed with the dealership, clean, friendly welcoming staff, great facilities, very clean toilets.
5 stars all the way.
Highly recommend this dealership.

We collected our brand new tucson today. We dealt with Tom from start to finish. Have to say, what an absolute credit to the company. Tom was so helpful, never rushed and helped us in every way, really really great service. Thankyou so much. Dermott and family.

I just can't fault this dealership. They really went the extra mile for me. Lewis was great to deal with and I love my car. Thanks :-)

Dealt with many car dealers over the decades, these guys are a step up, no stress or pressure just 100% honest approach, made a refreshing change.
I dealt with Sean Black, he was a total pro and did the group proud, he was assisted with the handover by Jack who was equally as professional.
Just an overall good experience AAA+

From walking in and having a look at the cars , The staff was very friendly , they left us to look at the cars without hassling us. Which we liked . we went to Gareth small who was very helpful and showed us what we was looking for he was very helpful , Also sorting out the paperwork was very efficient , we kept getting asked if we would like a drink . The whole experience was very good

Had an MOT today at Nissan and Citroen Bolton, Absolutely amazing service made to feel very welcome by Deborah she is an absolute credit to the company with cracking customer service!

Sam Richmond
Was very helpful in choosing my car give him 10 stars all round.
Friendly approachable .

Robert was excellent .Never felt pressured very relaxed and enjoyed having a good look at car and test drive. Only down side was after trying to ring the phone system is awful. Not sales team fault but frustration nearly lost the sale.

Great communication and deal was done within couple of days and my car got delivered

Left car at Vauxhall Ormskirk to have small jobs done

While there saw Matthew Pheasant about possibly part exchange. He listened to what I wanted, arranged everything and handed me over to Sales Assistant Mark King, Finance and delivery was arranged and I am know waiting to finalise the paperwork.
Everything went well,no problems at anytime.

Thanks for Simon to help me to buy mg car.

I purchased a BRAND NEW car less than 2 years ago. I was told “don’t worry MG is reliable these days and it’s has a 7year warranty” since purchasing my car has not started on 17 occasions. Oil leak twice. Locked me and my daughter in the car once. All apparently not covered on warranty and they will come and “smash my window but I will have to pay for the replacement window. The tracking has had to be repaired and there have been brake faults 3 times.

Each time the car goes in they say they can’t find anything wrong with it or on the rare occasion they find something and it’s not covered. The aftercare is shocking and the staff do not have any care for you once they have your money. Avoid MG at all costs and avoid these dealership for any car. Their standards for looking after their customers are on the floor!

Hi
Just thought I would write a review of the service I received from Chorley Nissan Wigan, I was assisted with the purchase of my Nissan juke by Tom Shuttleworth, I would just like to highlight how helpful and professional he was in assisting me with my purchase, a friendly, genuine guy and a credit to this dealership, would definitely recommend friends to contact him if in the market for a new car, 5 stars Tom👍

Just bought our 3rd Hyundai from Chorley group Blackpool. Excellent service well looked after by Lewis would recommend.

Car went in on Friday last week for a service, all ok but needs new brake pads.
Nearly fainted at the quote of over £1000 for front n rear pads.
Rang today for a breakdown, the girl in service was so rude and sarcastic.
Evidently made a mistake and priced pads and discs, how convenient???
Some poor naive driver may well have stumped up the lot.
Check any quotes for work, I won't be back n I'll book the next service with a different Nissan dealer.

Sim at MG Blackpool understood fully our requirements for our new car. He was extremely patient with us in finding this car he is a credit to the company.

Both my personal contact for the purchase, Brian, as well as the other staff were patient, helpful and courteous during the sale of the car to me. Brian even came and picked me up on his way into work to come and collect the car

I was made to feel welcome by the salesman Talha Keeka. He made me feel relaxed with his friendly manner and supplied me with all the information I required. The whole transaction was carried out efficiently and professionally and I was very happy with my purchase.

I bought a new car last Friday after test driving a demonstrator. Unfortunately the car I bought turned out to have EXTREMELY UNCOMFORTABLE PASSENGER SEATS. Totally different to the demonstrator. So bad my wife cannot sit on it! I contacted the dealership but they wouldn’t help. All they would do was offer a part-exchange at a loss to me of £10,000.

UPDATE
They replied to my review this morning. Although nothing has changed I have managed to find an after market solution to my problem. I have found a cushion set which seems to work.

I cannot emphasise enough, though, that to avoid this problem a buyer should insist on checking the actual car one is buying because. from my experience, it is highly unlikely to match the demonstrator.

Thanks Chorley customer services for getting back to me so quickly.

Pleasant and polite staff helped me make an informed choice for my new vehicle. Nothing was too much trouble and the purchasing process was smooth and professional