ChowNow Reviews 

My (total of 2 over two years) orders and pick up went fine. However, trying to cancel my ChowNow account has been a nightmare with no end. After opening my account on their website, it would not provide my credit card number or any option to cancel it. I spent considerable time using all options available: online, by email and by phone. Last I heard, someone was going to "get back to me" ... and that hasn't happened.
First and only time I've had an online service which would not allow me to remove my credit card authorization and close my account. Beware!!~

I used this app to place a pick up order at Frontera by Rick Bayless at O’Hare T3. The order tracker did not get updated when the order was ready, it just showed some predetermined countdown that was completely disconnected from the order progress.

Chow now Delivered food to the wrong address,
When my mom contacted customer service for help the lady just wanted to be argumentative and dismissive she actually had the audacity to tell my mother to Google the address and go get the food herself thanks for nothing

When my driver arrived with my order, he insisted on seeing my CA driver's license (or a national ID or passport). I have never had to show an ID to receive my food before. There was NO ALCOHOL in the order.
The driver then proceeded to photograph both sides of my driver's license. This is a serious invasion of privacy, and it is probably illegal. Unless I get a reasonable response from ChowNow, I will never use this service again.

I love the ordering experience and delivery service

Just horrible. The app is total garbage, the waits are long, and the drivers have no idea that they’re not doing a DoorDash delivery.

The pizza keep arriving later than it says in the app and looks like they vary the box like they are carrying a book! All the pizza is in one side of the box.

Order was 25 min later than stated. Food was cold by the time it was delivered. I would not recommend chow now

My order was never delivered to me which ruined a going away celebration. Not sure how a mix up could have happened. Instructions to call me upon arriving was clearly stated, received no call yet I received a text message stating it was delivered.

I really want to give zero stars! They ignored my calls for a refund after the tavern put onions on my food and pickles on the chicken sandwich 🤮 I want my refund!!!

I ordered online with Google at a certain address and they apologized for sending the order to another town over amd then proceeded on apologizing for not getting ahold of the place of order at the destination they chose, so then they blamed me for clicking the wrong address after acknowledging minutes before that they did the mess up not me. I do not like giving bad reviews but, after putting the blame on me while they had already blamed themselves I couldn't resist this review.

My driver text in Spanish 45 minutes after my order was late saying he couldn't find the restaurant. I had to use Google translate to help him find it. He couldn't find it, so I told him to cancel. Then I tried to call support and couldn't get through so I text support with all the screenshots from the driver. Spent 40 minutes on phone and text trying to get a refund only to get $12 out of$80 of my money back. Why? Because the driver eventually found the restaurant and delivered the stale cold food to my door while I was on the text with support. The worst experience that ruined my mother's birthday. 2 hours after dinner I was looking for a new place to reorder food. I will never use the company again and I will use my word of mouth to make sure others don't either!

Ordered through chow now the food was ice cold the driver picked up the order 40 minutes prior to arriving at my location less than 2 miles from restaurant the driver said he had 9 other deliveries my food was cold I requested the order be refunded 116.12 all they offered was 15.00 chow bucks on there platform this platform is horrible worse that grubhub and doordash all they care about is money not customer satisfaction

I ordered at 3:28pm and you said delivery would be 4:05. by 4:15 you didn't deliver and updated the delivery to 4:50 which is UNREAL. I demanded a refund so I could go immediately to get dinner elsewhere with my family and you insisted that you had no way of stopping the 4:50 delivery to my house. Which mean leaving food in a bag outside with animals - the driver arrived and as I stated WE WERE NOT HOME, and she called, rang the doorbell, call the restaurant,etc. all while YOUR SUPPORT person knew the deal - I want my refund and I don't want the food brought here. What is wrong with you?

Ordered 2 hours early and still had to wait 30 mins for my order. No delivery offered. Please do not order from this company, waste of money and time. I would give negative starts if possible bc they have not earned the one star

I would of given a zero but you can't. They ask for a delivery time which I gave and it showed up early before I was ready and they had to wait. The food was cold the delivery kid was useless and the 30% surcharge (with tip) was nor worth it by any means. After I reviewed the local manager sent me an email which was entitles Re: you have a new detractor. That is bs. They earned that review by not following the directions the asked for. I will never use chownow again. I feel sorry for the restaurants chownow services because chow now will ruin their reputation. I will never order from any restaurant that uses chownow.

ATTENTION ALL MERCHANTS AND CUSTOMERS CONSIDERING CHOWNOW! Do not fall victim to the sales reps who you will eventually discover lied through their teeth to get you to sign up, then be completely unresponsive after your sales get hijacked. This unethical company steals money by jacking up prices on the customer end, then taking over 35% of sales that they promise will all go to the merchant in addition to the $229 monthly fee that they charge. They don't call them "fees" but something else, which is how they get away with it. Your account will be debited at random times and you will have no idea what it is for. This manipulative company must be investigated before more businesses and customers get robbed! Further action must be taken on this incorporation.

Ordered 115PM FROM CUES BBQ. Had to refresh the order cause Chow Now said they had issues. Delivery time stated 1 hr 10 minutes. We thought this was a mistake or the restaurant was packed. I called Cues at 2pm to inquire. They said order had been ready for 20 minutes and was just picked up. Driver showed at 223pm. I asked why so long on camera and she stated I just got the call from Chow Now at 2pm to pick it up . She worked for Uber Eats. She was surprised I ordered 1 Hour earlier. Chow now said sorry cold food is acceptable cause we told you it would be 1 hr 10 minutes to deliver. Do not order from Chow Now. Im fighting the charge for 40 minute cold Nachos, Fries, Sandwich and room temp salad and chicken. The risk if getting sick is great from Chow Now

Went to make an order at a local Thai restaurant and then needed to cancel the order. The order total was $15 and when I contacted ChowNow after waiting over 20 minutes, I was told that they cannot refund if the order had already been made...which is a strange policy considering the wait times to get a hold of anyone in customer service. I ended up contacting the restaurant directly and got everything resolved. Don't bother calling this company if you need a refund because they will do whatever they can to not process it. Save some time, call the restaurant directly and DO NOT pay through ChowNow.