Well after writing a bad review for this company, I actually received some prompt service. The refund I had requested in December 2021 was finally made. Just a shame that it took so long. A very polit... Toon meer
Bedrijf heeft geantwoord
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Processed a refund request on 29th December 2021 in accordance with their instructions and still no response. Acknowledgement said to wait 14-21 days and we are mid March and nothing. No way to co... Toon meer
Bedrijf heeft geantwoord
Chronomics have made this process rather too awkward and in the end, we booked two on-site tests at the airport. Actually, the test procedure isn't definitive since it isn't actually witnessed. Anybod... Toon meer
Bedrijf heeft geantwoord
We completed our pre sail covid tests today. The procedure was simple. We thought we had made an error so did an on-line chat. Eddie was so helpful and reassuring and explained what we had to do. All... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Take Control of your DNA. A healthier future is within your grasp with our pioneering epigenetic testing kit. Start your journey today.
Contactgegevens
London, Verenigde Staten
- chronomics.com
Love their services.
5 februari 2026
Review zonder uitnodiging
I was initially apprehensive about…
I was initially apprehensive about starting the Chronomics procedure, but I was quickly put at ease by the clear, easy-to-follow instructions. Overall, it was a very secure and positive experience.
7 september 2025
Review zonder uitnodiging
In fact I want to thank these guys and…
In fact I want to thank these guys and i have to, because their software is up-to-date, but not without lags and this is what doesn't let me express only positive words. The price is tangible, seriously, when you acquire the software you feel that your pocket is getting emptier, but it doesn't match the quality and stability of the soft they deliver.
We have the most advanced hardware on the workplace, we use very difficult programs and other soft but this one lags and I can't do anythign with it. We tried to figure out what is happening but in vain. Still, their mission is clear enough.
27 februari 2025
Review zonder uitnodiging
Now why would you put nano technology…
Now why would you put nano technology into humans?
Hmmm I used one of your tests and my finger was spliced by a nano particle that went into my skin.
You asked for proof I sent you my finger covered in blood if that ain’t proof I don’t know what is.
You need to take accountability for testing dangerous products on people.
Hmmm remember those reviews videos about children with nose bleeds most likely linked to the same thing.
22 mei 2023
Review zonder uitnodiging
Couldn’t find the code
Couldn’t find the code - after 9pm in’s of searching and inputting wrong ones we opened the cassette and finally found it. Instructions told us not to open cassette till we were ready to use it. But we couldn’t use it till this number was entered!
22 maart 2023
Review zonder uitnodiging
Antwoord van Chronomics
Hi Ronald,
Thank you for your review, I am sorry to hear you had difficulty locating the required barcode number.
This is only required during registration, whilst completing your test. If we can be of any assistance, you can always get in contact with us and a member of our team will gladly provide assistance.
Kind regards,
Ty
https://help.hurdle.bio/contact-us - Please use this link Ronald if you do need any further assistance.
Fast resolution saved the day
My Kit ID wouldn't work, so I contacted Chronomics via the form, not expecting it to be resolved in time for our sailing. However, somebody emailed me within 5 minutes with a resolution. Very impressed.
21 maart 2023
Review zonder uitnodiging
Antwoord van Chronomics
Hi Clare,
Thank you very much for taking the time to leave us such a positive review. If we can ever be of any further assistance, don't hesitate to get straight back in contact.
Kind regards,
Ty
Sam - Test results
Sam, was so helpful & nice.
I was so happy for the guidance, especially because it worked!
8 maart 2023
Review zonder uitnodiging
Antwoord van Chronomics
Hi Tara,
Thank you very much for taking the time to leave us such a pleasant review, I will send your thanks forward to my colleague Sam.
If we can ever be of any assistance, don't hesitate to get back in contact.
Kind Regards,
Ty
not very helpful
not very helpful. why isn't the testing done the same way as NHS, so much easier as I don't have a smart phone. very frustrating.
7 maart 2023
Review zonder uitnodiging
Antwoord van Chronomics
Hello Karen,
We are sorry to hear about your inconvenience when using our test.
Our products can be used internationally: we generate results and certificates in the format accepted by different local authorities. This means you must go through an online registration process where you provide the required information. This can be done using a smartphone but also works from a computer.
We are always looking to improve, so we will use your feedback as a suggestion to find new methods and channels for all of our customers to be able to register and use our products.
Please do not hesitate to contact us if we can help with anything else.
Kind Regards,
Ana
COVID test great service…
I had a COVID test kit that had part of the test missing.
I expected to have to use a list of options on line which probably wouldn't have had the answer.
Contacted the centre by email and almost immediately Sam Hodge came back with the solution.
Really great service
7 maart 2023
Review zonder uitnodiging
Antwoord van Chronomics
Hi John,
Thank you very much for taking the time to share your experience with us.
We want all our products to be easy to use, and our contact centre is always there to help. Sam and all of us at Chronomics appreciate the feedback and wish you safe travels and great weather :)
If anything else, don't hesitate to contact us back.
Kind Regards,
Ana
Very efficient service
Very efficient service, very friendly and caring, very informative the furniture specialist were Richard and Liam, highly recommended .
2 maart 2023
Missing test kit
You was able to solve my problems with an immediate response which is very rare these days
I can’t thank you enough for this great service
1 maart 2023
Review zonder uitnodiging
Antwoord van Chronomics
Hi David,
Thank you very much for taking the time to provide us with such a positive review, if we can ever be of any assistance, don't hesitate to get back in contact.
Best wishes,
Ty
Service Desk Manager
The customer service and product…
The customer service and product quality at Chronomics have really pleased me. I've ordered a number of things from them, and I've never been let down. The website is simple to use, and they consistently offer top-notch customer support. Furthermore excellent are the rates!
18 februari 2023
Review zonder uitnodiging
Antwoord van Chronomics
Hi Tony,
I hope you are well. Thank you for leaving us some feedback.
We are delighted to hear of the great experiences you have had with our company, I will certainly pass on your kind words to our customer experience team!
If you need anything else, please don't hesitate to get in touch with our team here: https://help.chronomics.com/contact-us and we'd be more than happy to help!
We hope you have a wonderful week!
Kindest regards,
Nicia
Social Media Department.
A very happy experience
The Chronomics contact (Ryan S.) was prompt, patient, and extremely helpful in guiding me through the process of registering my covid test... a process I found pretty awkward and impossible without his help.
14 februari 2023
Review zonder uitnodiging
Antwoord van Chronomics
Hi John,
Thank you for your lovely feedback!
We are delighted to hear of the great service you received from Ryan. I have passed on your kind words to Ryan!
If you need anything else, please don't hesitate to get in touch with our team here: https://help.chronomics.com/contact-us and we'd be happy to help!
We hope you have a lovely week!
Wishing you all the best.
Kindest regards,
Nicia
Social Media Department.
They responded to my query much faster…
They responded to my query much faster than l anticipated, and all was fine, thank you.
14 februari 2023
Review zonder uitnodiging
Antwoord van Chronomics
Hi Tony,
Thank you for your valuable feedback!
I hope you are well. We are very happy to hear of the timely service you have received from our customer experience team.
We hope you have a wonderful week!
Best wishes,
Nicia
Social Media Department.
Barcode trouble .
It was stated barcode would be on box of covid test. It wasn't. Had a panic and rang Ambassador to be told
It was on cassette. Ambassador had help line for people. No number to ring chronomics. Clear instructions please.
14 februari 2023
Review zonder uitnodiging
Antwoord van Chronomics
Hi,
Thank you for your feedback.
I'm so sorry to hear of the issue you had when trying to locate the barcode.
I am glad to hear this did get resolved, but if you need any additional assistance, please let me know by replying to the email I have sent requesting your order details with us.
Again, my deepest apologies for any inconvenience.
Wishing you all the best,
Deborah,
Social Media Department.
Had a couple of questions regarding the…
Had a couple of questions regarding the testing process. Very prompt and helpful reply from Deliet
7 februari 2023
Review zonder uitnodiging
Antwoord van Chronomics
Hi Leslie,
I hope you're well and thankyou for taking the time to leave your feedback!
I've passed on your message of gratitude to Deliet and she's very appreciative.
Should you need anything further, please don't hesitate to contact us here: https://help.chronomics.com/contact-us
Kind regards,
Ryan
Social Media Department.
Very prompt in dealing with my email enquiry …
Received a reply to my email enquiry the same day. Very prompt and helpful.
28 januari 2023
Review zonder uitnodiging
Antwoord van Chronomics
Hi Elsie,
Thank you for your lovely feedback!
We are delighted to hear our customer experience team gave you fantastic support, I'll be sure to pass this on to the team.
If you need any further assistance, please don't hesitate to contact us here: https://help.chronomics.com/contact-us
Wishing you all the best.
Kind regards,
Dylan
Social Media Department.
Registration errors using the same Email address
I made some errors during the registration process using the same Email address for two people. This resulted in me being blocked when trying to register the second person. Eventually I changed my PW and then the computer allowed me to proceed and complete the whole process.
20 december 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Peter,
Thank you for your feedback.
I'm sorry to hear of any issues you had when trying to register.
We are really glad to hear that you managed to change your password and get it resolved.
If you need any further assistance, please don't hesitate to contact our team here: https://help.chronomics.com/contact-us and we'd be happy to help.
We hope you have a great Christmas and wishing you all the best for 2023!
Kindest regards,
Nicia
Social Media Department.
Frustrating
Got a bit complicated during the process--very frustrating!--but received prompt offers of help from the team.
19 december 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Jill,
Thank you for your feedback.
I'm really sorry to hear of any issues you faced.
We are really happy to hear our customer experience team helped you out quickly to get this resolved.
We hope you have a wonderful Christmas and wishing you all the best.
Kindest regards,
Nicia
Social Media Department.
Fantastic support.
Fantastic support.
My communication was swiftly replied and resolved.
17 december 2022
Review zonder uitnodiging
Antwoord van Chronomics
Hi Anna,
Thank you for your lovely feedback.
We are delighted to hear our customer experience team gave you fantastic support. I'll be sure to pass this on to the team.
If you need any further assistance, please don't hesitate to contact us here: https://help.chronomics.com/contact-us
Wishing you all the best.
Kind regards,
Nicia
Social Media Department.
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