cinch - Corby Warehouse Reviews 

Super straight forward and pleasant experience. Very happy with my new car so far!

My car arrived and the light inside the car wasn’t working which makes me think what else have they missed if they missed such a small obvious fix. The car wasn’t cleaned in details there were a lot of built up dust and sticky residue inside the car and even on the car keys which I think from cinch i expected a little more attention the detail. The customer service is great, very helpful and quick to respond.

Booked a 1pm - 6pm delivery. It came at 7.50am. I thought it would come on a low loader but the driver had driven it here. So the mileage was 200 miles more than stated on the particulars. 3 deep stratches and 1 x stone chip on the car. When I complained, it took them 4 days to respond and they said 'sorry your car was dirty. Here's £50 to take it to a car wash'. I'm now returning it as I have no confidence the matter will be resolved within my 14 day return period. So, now I have to start again despite having insured it and filled out all the V5C paperwork etc. Nightmare!

Very good and in time

We picked the car up from the Cinch depot near Corby. Every Cinch person there was polite, helpful and went out of their way to make the experience easy. Thank you!

Helpful and reasonably knowledgeable staff although would have preferred learning something of the history of the car.
Car arrived yesterday with some technical issues. Technician has been organised for Monday which is a good response to my concerns.

Very good professional service would use again

Davina was lovely. Easy to talk to made the process a lot easier

Quick reeponse to queries, friendly staff and dilivery driver. Kept up. Regular updates throughout the process were really useful.

Outstanding service.
So unbelievably hassle free i can speak them up enough.
From the limited simple easy to understand instructions, right up to the driver who deliverd my car to my doorstep.
Not a single hiccup not 1 thing I would change about the whole company.
5* seems to low of a rating 🤣
Thank.you all involved.

Can’t fault the service even though I am returning the car under the 14 day money back scheme, the car arrived with several faults mainly electrical which I thought would have already been sorted prior to delivery,but the car had many cosmetic issues which considering the mileage were just too many for me,but like I said there is no issues with the whole process.

Was in and out with my new car in a matter of minutes. Friendly and helpful staff, willing to show everything about the car. Gave useful information and were a delight to deal with. Would use them again if needed

It was an easy experience working with Cinch to buy my car and sort out extra cover and protection. Delivery of the vehicle was not looking so promising but thanks massively to Tony, the delivery driver who went above and beyond to make sure my vehicle was delivered safely to me on my day of choice. Such a kind and friendly man.

So simple and easy from start to finish, Our car was and still is amazing we love it, thank you for making it a it easy

Pardeep Singh was very friendly and efficient. He Talked through everything at made it very easy.

Second time I have used Cinch. Great service, easy use web site, everything explained clear and simple. No hidden charges. Delivery service excellent. Highly recommended.

After being messed around by other large car dealerships this was so easy and quick. Really happy so far with my new car and service at the handover.

Great buy a car. Pick it up was just wrong. 1 out 10 crap.

I just wanted to say a big thank you to Sandy for all the help and support she’s given me throughout this whole situation.

It’s been a really stressful and frustrating experience, but Sandy has always been kind, patient and understanding whenever we’ve spoken. She’s taken the time to listen, kept me updated where she could and has genuinely tried to help move things forward by speaking to the relevant teams.

Even when there wasn’t an immediate answer, I always felt that Sandy cared and was doing everything she could behind the scenes. That reassurance has meant a lot during a difficult process.

Thank you, Sandy, for your professionalism, empathy and persistence. It really doesn’t go unnoticed and I genuinely appreciate everything you’ve done for me. I hope your hard work is recognised because you’ve made a difficult situation much easier to deal with.

Great customer service, but Cinch missed a few simple pre-delivery checks

I’ve had my car for a few weeks now and wanted to leave an honest review.

Everyone I dealt with—whether over the phone, via email, or in person at the Derby branch—was friendly and helpful. I opted to collect the car from Derby myself to save on delivery fees, which gave me a 150-mile drive home to get used to it. As someone who isn't accustomed to all the modern tech in newer cars, the handover advisor was brilliant at walking me through everything.

That said, Cinch advertises thorough multi-point checks, but a few basic things were missed on my Kia EV6:

Data privacy: The infotainment system was still logged into the previous owner’s account with their details saved. Shouldn’t this have been factory-reset beforehand?

Interior prep: Driving back into the sun, the inside of the windscreen was covered in a film of grime. I had to pull over to clean it so I could see properly.

Fluid levels: During the drive home, I used the screenwash for just a couple of seconds and the "low washer fluid" warning popped on. Surprised this wasn't topped up as part of their checks.

Overall, the buying process and staff were great, but Cinch needs to pay closer attention to these basic vehicle preparation details.