Many thanks to Ian and Nina at Cinch in Derby for such a professional service. Ian Neal was very polite and ensured we were confident in driving our Mini Cooper and was very knowledgeable. Nina to... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Very good. Good email and telephone communication. Excellent delivery of car and part exchange. Only dropped a star as I asked a question online and still not answered re dash cam. Please respond?
Bedrijf heeft geantwoord
The Company were very helpful and supportive and described all that we had to do to regarding insurance etc. The delivery man arrived on time and was helpful, and took our car away. The allowance of 2... Toon meer
Bedrijf heeft geantwoord
Excellent customer interface, via telephone and subsequently in person. Reason for 4 stars is that it was an electic vehicle and we asked for it to be charged( at our expense) ready for 3 hour journe... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Buy a quality used car your way. We take the faff out of buying a car – browse online or test drive and buy The One in-store in Derby . You always get a 14-day money back guarantee and a 90-day warranty with cinch. Drive your car away the same day when you buy outright in-store. Alternatively, choose home delivery or collection from over 100 convenient locations. Your options don't stop there – you can buy outright or pay on finance. And you can part-exchange your old car to save on your next one. Our expert technicians perform thorough checks to make sure only the highest quality motors make the cut. Plus, all of our cars have at least six months' MOT and a recent service, so you can enjoy your car straight away when you cinch it.
Geschreven door het bedrijf
Contactgegevens
Raynesway, DE21 7WA, Derby, Verenigd Koninkrijk
- 0333 015 4101
4,2
Goed
1K reviews
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Many thanks to Ian and Nina at Cinch in…
Many thanks to Ian and Nina at Cinch in Derby for such a professional service. Ian Neal was very polite and ensured we were confident in driving our Mini Cooper and was very knowledgeable.
Nina too is highly knowledgeable and very friendly and approachable.
If I could score you higher than five stars, I would.
10 juni 2026
Review zonder uitnodiging
Antwoord van cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Ian Neal was approachable and very…
Ian Neal was approachable and very professional. Shook my hand on arrival and was very polite. Asked us numerous times if we had any questions and made sure we had peace of mind before we left.
10 juni 2026
Review zonder uitnodiging
Antwoord van cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Good service
Good service, very helpful staff on phone,delivery driver was excellent has well, as i am a pensioner he set up my bluetooth on the car
4 juni 2026
Antwoord van cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Really positive experience- kept up to…
Really positive experience- kept up to date with everything- car was delivered on time as stated with really good communication
4 juni 2026
Antwoord van cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
It was a pleasure to purchase my 2nd…
It was a pleasure to purchase my 2nd car from Cinch. Simple and straight forward. Well cared for by Mia Sears. Looking forward to picking up soon.
9 juni 2026
Review zonder uitnodiging
Antwoord van cinch - Derby Superstore
Thank you for your 4-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Ian Neal was very helpful
Ian Neal was very helpful. Would definitely use Cinch again!
9 juni 2026
Review zonder uitnodiging
Antwoord van cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Great service
Thankyou to the team at cinch for all the help with buying my new car! Ian neal and Sophie and the rest of the team were great! ❤️👌
8 juni 2026
Review zonder uitnodiging
Antwoord van cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Had a brilliant interaction with Ian…
Had a brilliant interaction with Ian Neal today, he was very helpful and informative which is comforting in a situation such as this, he made the whole experience very pleasant, would highly recommend.
8 juni 2026
Review zonder uitnodiging
Antwoord van cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
They were very helpful and I would recomend them.
The Company were very helpful and supportive and described all that we had to do to regarding insurance etc. The delivery man arrived on time and was helpful, and took our car away. The allowance of 2 weeks to use the car and if we did not like it they would take it back was such a good idea,also getting our mechanic to check it and if anything needed doing they would pay for it.
30 mei 2026
Antwoord van cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Antwoord van cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Excellent experience overall
Excellent experience overall, great staff and easy processes. Ian Neal was extremely helpful and made the experience completely stress free
8 juni 2026
Review zonder uitnodiging
Antwoord van cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Great car and great service
From the minute I decided that I wanted my car the customer service was fantastic. I was helped to ensure my car was reserved when my old car went wrong and could no longer be used for part-exchange.
Delivery was booked for a bank holiday Monday and it was delivered earlier in the day than expected which was fantastic.
The car is brilliant and all the service information has been sent through. I have spent the last 2 weeks ensuring I am happy with the car and other than getting used to a different vehicle it has been fantastic.
8 juni 2026
Antwoord van cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Ian neal
Ian neal - Perfect customer service and very friendly would definitely recommend coming back if your looking for a smooth car transition process
8 juni 2026
Review zonder uitnodiging
Antwoord van cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Very good from start to finish
Very good from start to finish. Delivery very good. Arrived when they said they would. Only one problem nobody has got back to me regarding my missing shelf in the boot.
8 juni 2026
Antwoord van cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
The 2 front tyres are worn and just…
The 2 front tyres are worn and just about the legal limit.Very poor business from Cinch for a first time customer.I may even return the car in the coming days as I am not happy with this service.
6 juni 2026
Antwoord van cinch - Derby Superstore
Thanks for leaving us a review.
Your feedback means a lot to us.
Our aim is to provide a 5-star service and we’re sorry to hear we didn’t quite hit the mark. We’ll use the information you’ve provided to continue to improve our service.
Kind regards,
cinch - Customer Experience Team
Very good
Very good. Good email and telephone communication. Excellent delivery of car and part exchange. Only dropped a star as I asked a question online and still not answered re dash cam. Please respond?
2 juni 2026
Antwoord van cinch - Derby Superstore
Thank you for your 4-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
I found CINCH amazing.
I found CINCH very helpful, nothing was too much trouble. All the staff l dealt with were kind,courteous.
Especially a young man called George. I cant personally get over how kind the staff were. Even the delivery driver was kind and patient.
I cant recommend it enough.
6 juni 2026
Antwoord van cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Genuinely great from start to finish
Genuinely great from start to finish, really easy process, kept me updated, part exchange went smoothly and new car was delivered in time and was in great condition, every time I called the call centre they were always really friendly and helpful! My part exchange finance was paid on time and was also updated on this.
5 juni 2026
Antwoord van cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Antwoord van cinch - Derby Superstore
Thank you for your 4-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Great experience
Great experience - can’t fault any of the process. The staff are very friendly and helpful - not at all pushy. Really pleased with my new car.
6 juni 2026
Review zonder uitnodiging
Antwoord van cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
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