Circle Reviews 26

Despite being a mature adult and not always that able to find my way easily around online platforms, that wasn't the case this time. I quickly worked out how to get what I needed out of the set up and really enjoyed the 7 week course.

Utilizei a Circle por quase 2 anos e nesse período senti que se empenharam em estar continuamente aprimorando os recursos que oferecem (que já são maravilhosos!) e nas poucas vezes que precisei recorrer ao suporte - fui compreendida e muito bem atendida.
É ótimo encontrar empresas que realmente prestam atenção no que seus clientes precisam e buscam cuidar disso com excelência. A Circle está nesse caminho.

Got kicked out of meeting a couple of times. Aldo wasn’t able to share screen when needed. Approx. date was on or about 2nd or 3rd meeting. On March 6th wasn’t able to share screen.

Ottima app. Ma costosa. Per il prezzo richiesto auspico una migliore flessibilità nella gestione corsi, erogazione e più flessibilità negli spazi community. Ottima (per lo standard di mercato ma non è il massimo in assoluto. Buona)

The platform is well organized and I can navigate easily around. So much better than Facebook!

Great app, easy to find different spaces, to post and comment. It’s very user friendly.

The site will lag and the organization is awkward to navigate but I appreciate that is part of the instructors responsibility. Support is excellent.

The software is really good. But it's limited in what it can do, and costs more than it should. If you're coming from Discord, like I did, you will like the much more pleasant user interface, but you'll be aghast at the lack of granularity in all areas of admin control and user permissions. Yes, it's got Zapier automation hooks but when you get into it, you can't do a lot of things you want to. It's just highly highly limited, almost to the point of me wanting to not use it.

When you throw in how much they charge when Discord offers so much more for free, and even more when you pay a very small monthly, it's discouraging. It's not like it's *expensive*, but anyone charging like $129/month in 2026 for a SaaS product should be giving you a lot more. What you get is more like a $49/month value, so every month it's a slap in the face for the privilege of using a nice product.

I also very much disapprove of the way they automatically upgrade you into paid features without notice when you cross a threshold of scale. They'll say this is disclosed somewhere, but look, I don't just scan things and breeze on, I pay attention, and this wasn't obvious. That said, their customer service is great, their resources are awesome, their educational efforts are great. But that's kind of table stakes for this kind of company.

I'm a founder of Chanco Geo community, a university in Malawi, few years working with the government, I felt the difference of my old school with other employees schools. I brought the class online, we have shared several links and laughs. I attended a short course from Arizona University offered here in Malawi, focusing about projects. After that certification, I got a comment that it was not enough but Esri. A Year later I got the opportunity to be part of Esri's MOOC. I got exposed to other applications like Prezi, that I was using to share presentations. I thought that required some kind of mentorship. My long journey is simplified with circle.

I cannot believe that there is zero customer support for users. Every support link is for people who want to pay to be a paid business account - it all goes to sales. They do not have a real support team. I also cannot believe that they allow circle community creators to add people to their community who did not agree to join. There's no option to exit a community. I cannot believe that this kind of behavior is allowed by the platform. This is a privacy violation. Just because someone has my email address does not give them the right to add me to their group. I did not consent to this. I hope a privacy law attorney investigates this. This has to be against our rights.

Here's a shorter, clearer review:

1 Star - Too Many Bugs, Deletes Your Work, Slow Performance
The Good: Great structure and service concept.
The Bad: So many bugs it's dangerous for my business.

Platform is extremely slow—clients constantly complain about speed
Videos don't load properly for clients
System randomly DELETED my checkout pages (hours of detailed work gone)
No proper backups or warnings before deleting customer content

Support Response:
When their system deleted my work, I spent 4 hours (7AM-11AM) restoring everything myself. Support added a basic link and marked it "resolved"—taking credit for work THEY didn't do while I rebuilt everything.
Bottom Line:
Having your work randomly deleted is harassment and a serious business risk. The constant bugs and slow performance hurt my client experience. I can't trust a platform that destroys my content without warning and can't track its own support tickets.
Fix the bugs. Stop deleting customer work. Actually restore what you break instead of pretending you did.
Not recommended until these critical issues are resolved.

Very frustrating mobile video experience
The video playback on the Circle app is extremely inconsistent on mobile phones. Videos frequently won’t load or play, even with a strong internet connection. Sometimes they work, sometimes they don’t, with no clear pattern. It’s incredibly frustrating, especially for an app that relies so heavily on video content. This seriously impacts usability and makes it hard to engage with the platform. Please prioritize fixing mobile video playback reliability.

You cannot leave! I joined a community and now want to leave. I can't. I unsubbed from messages from that community twice .I looked for settings and clicks all the icons on the top. I downloaded the app thinking it was easier. Nothing. I went to their sorry website and there is NO help area for members. When I went to contact customer service, i had to contact the community itself (not circle) asking them to remove me! This is crap!
Pathetic company. I went online looking for forums and those did not work.

I cancelled my Circle subscription weeks before the renewal date. The dashboard confirmed the cancellation. Despite this, Circle charged my card anyway, for a completely new billing cycle that begins after the cancellation date.

To make matters worse, they charged me again even after I cancelled a second time. No warning. No explanation. Just another invoice for $214.97.

I've checked everything on my end, the subscription was cancelled, confirmed, and inactive. Their system still pushed through a full-priced renewal. That is not an accident. That is unauthorized recurring billing.

For a platform charging over $200/month, this level of instability and billing failure is unacceptable. If you value transparency or reliable subscription management, avoid Circle. Their system rebills even after cancellation, and you’re stuck fighting charges you never agreed to.

I am now disputing the transaction with my bank.

Not recommended.

A Big Disappointment with Circle.so

Circle.so looked fantastic, a platform with great usability and a lot of promise. I had high expectations after using it for quite some time.

However, out of nowhere, my plan price was increased from $89 to $129 per month, with no prior notice or explanation.

I’ve been trying to contact their support for three days, but no one replies, and the chat assistance is clearly poor and unhelpful.

It’s a real shame, because this platform is crucial for many creators who have invested time, money, and trust in it.
After more than two years as a paying customer, this experience feels deeply disappointing.

A clear example of how not to treat loyal users.

Some hackers fraudsters creating user ID which belongs to me using my email address and now this merchant website keep asking for subscription renewal.

I dont know what platform even this is from Somalia. I am not even from Somalia . Lmao.

Terrible customer support and processed for resolving issues.

After working solid for 2 months to create a program where i would have a private community to bring my clients in - i have just spent 3 solid days trying to get support for the Stripe integration. They first created a link that assumed i was an American based business and linked me to a form i was unable to enter as it requires a business

Following that i did get the screen to enter my Canadian banking information. All went well and I created Payment screens and discounts code easily.

However somehow with one email they created multiple communities. As I only needed one i requested the other two be deleted as I had paid for a full year on the first community.

The next day i found that all my work on the invoicing and discounts was gone.

After communiicating with someone on chat i reentered everythings and update my website so that people could pay for my offering. I asked for help getting rid of the USD account that i was unable to use.

The support person was not helpful so i went directly to Stripe to find how to delete the USD account.

Following Stripe clear instructions i found the Circle Stripe account linked to the USD request and deleted it to clear up the screen.

I came back to Circle and to my dismay deleting the non funtional USD account actually removed all of the information i had entered earlier that allowed people to pay and enter discounts.

i am now left with 2 Circle Stripe links and have no sense that entering my payment and coupon information will actually work>

As well on my website the payment link that i tested this morning opens a screen to circle asking them to set up a circle account.

I just spent almost 1,500 Canadian for the year and not one person on staff has offered to call to work through the issues. A disaster decision.

An email detailing the sequence of things was replied to with the message to check the help bot.

My program launches Sep 2 and i have no support to get things running so that clients can pay.

Here are my biggest issues...

1. You have to pay even mroe to access your customer email database! (this is pretty disgraceful)

1. Paid for a priority customer support and got slow response and they are pretty useless

3. Thought it would be easier to manage than a website - Actually more awkward and limited what can be done. lacking some very basic features

Having used other services and wordpress plugins I would opt for them instead

Terrible support and patchy performance.

My community subscription is over $200 per month, and with that you'd expect a stable level of performance and effective support when things go wrong.

So far, my community space has encounted problem after problem.

The most critical problem is that new subscribers aren't getting emails afterwards inviting them to create their logins. This is a headache for admin, and is simple functionliaty.

On top of that, I have been removed from every space in my community for no discernible reason. I've had to manually re-add myself back in, and wonder if it is happening to other people.

Contacting support is worse than useless.

Here are some highlights:

- Yesterday, when talking to Richard, on the chat I got disconnected 8 times. I kept being told it was because I had mulitiple windows open. I didn't. Each time I reconnected I had to traverse through the useless AI chatbot to speak to a human again. 8 times this happened. Richard didn't understand my problem, and kept telling me everything was working fine. It wasn't.

- Today, after I was removed from all my spaces, I had the joy of contacting support again. Cue being cut off three times. On the fourth attempt no one responded, even after a ten minute wait. On the fifth attempts, I'm told everything appears to be working normally. Again, it isn't.

By now I've got 70 members in my community, so I can't move. But I would never, ever, ever have signed up to Circle if I knew that basic functionality would be broken and there would be no recourse to support.

Circle is very glossy, and very slick, but let down by terrible customer support. The worst support I've encountered in recent memory, by a long way.

If you're considering starting or moving your community to Circle then think very carefully. Because once you do, sunk costs mean it's hard to leave. And when you do, you'll regret it.

Circle is an absolute joke, it seems like a good concept but in reality support is inexistent. It feels like whoever created it just left it there for naive customers to sign up and went on holiday to the bahamas. Not recommended.