Circles Life Australia Reviews 

Very difficult to cancel. They also did a credit check impacting my credit score. This is extremely bad and difficult. Do not recommend at all

Easy to click "upgrade" buttons by mistake. Then when contacting support to cancel and get refund, I get no answers. It's borderline a scam. Be very careful, you will never hear from support emails. I've sent 10 emails requesting a refund, got 0 responses

Consistently terrible experience with Circles. They seem cheap at the beginning, but I end up paying so much more - twice what I was paying for my phone, and more than I've ever paid for phone services in my life.

The problem is features like roaming that you can't switch off. You have to check the Circles app constantly to make sure you're not reaching your limit - which is impossible to do while living a busy life. I have never had bills this huge for my phone until Circles.

Do not use. Don't fall for the "cheap" attraction - you will just keep paying more.

One of the worst coverage.... Almost non existent customer service and my parents dial up back in 1992 had better speed. Enough said , worst telecom service provider ever.

"Unfair billing practice after porting out."I recently requested to port my mobile number out to another telco. Despite the number transfer being completed successfully and having no active service or number remaining with Circles.Life, they are still charging me for the entire month. They refuse to pro-rate the final bill for the days I no longer even have a line with them. Beware of these hidden final costs if you intend to switch telcos.

Worst experience in my life. Overcharged, spent hours with the chat, never got replies, had to explain situation all over again each time with no help. Had to contact TIO

Cancelation process is scam style

The worst company. I've purchased a prepaid SIM on the $10 plan, and I've been charged random amounts, up $49.30. Scam 👿 Now they've been bought by Amaysim. So stay away from Amaysim.
If I could give no stars I would

Speaking to advisor Rhyan via the chat and Rhyan was able to deal with my query immediately and effectively thank you for your help. Very happy with the service.

Please do not ever engage with this company. they are hopeless. They call themselves 'Happiness Customer Service' agents, but they have given no Happiness at all. The roaming feature did not work for 10days (their fault), and they offered me an insulting $15 as compensation - despite the fact that the inconvenience was considerable.

DON’T DO BUSINESS WITH @circleslifeAU. FIND ALTERNATIVES. @circleslifeAU has now given me a rotten customer experience over three business accounts. This week, it lost the first. The others, it will lose soon. Service @circleslifeAU is at an all-time low.

Someone who gave time to listen to me and guide me through the steps I needed to understand what my problems were.

Customer support quickly dealt with my issue.

Really hard to reach the customers support. You can’t activate your number again once you terminated it. This company sucks for multiple reasons

AVOID CIRCLES LIFE AT ALL COSTS. I'm currently overseas and wanted to clarify whether inserting my sim card would incur charges when receiving an SMS OTP. The "Happiness Expert" Glenn, not only did not answer my simple question, he activated international roaming on my sim card without my consent which incurs a $30 charge. When I asked him to deactivate the roaming as I didn't ask for it, he told me to "use your brain" and cut off the chat. Unbelievable customer service!

Worst customer service and impossible to cancel my account! I requested to terminate my account multiple times but they keep taking my money and tell me I'm reaching the wrong customer service, because I'm reaching Singapore circles.life even though I was on Australia circles.life were I sent the request??? Those are criminals

I have been trying to cancel my pay-as-you-go plan since leaving Australia. This appears to be impossible due to zero customer service and impossible-to-satisfy document requirements.

I see others have had the same issue, reporting circles.life to the ACCC only takes a few minutes and is worth it to fix this predatory behaviour. Just google ACCC and the link is easy to find.

Other telcos let you cancel online. Go with one of them. Avoid at all costs unless you want to block your credit card and ask for a new one from your bank (which appears to be the only way to stop circles.life from stealing your money).

Avoid - Cheap service therefore cheap and terrible customer service & tech supportThe worst customer service & technical support team I've ever come across. It took 3 weeks for them to complete a transfer of ownership request. Everyday I would ask them for an update on Live Chat and receive completely different messages every time.
One day someone would say 'It's done you'll receive an email confirmation by EOB'. Next day I'll message saying I didn't receive an email, 'I've checked with our backend team and it's not done'. Next day, 'Can you provide a transfer of ownership form signed'. Next day, 'It should be completed by EOB'. Next day, 'What request did you send, I can't see any record of it'. Next day, 'It's done, email confirmation soon'. Next day, 'We're still waiting on backend team'. Next day, 'Your ID check is getting rejected, can you contact the government'. Next day, I've contacted the gov who confirmed no issues my my ID, please try again. 'Ok it's all gone through this time, email by EOB'. Next day, 'Your ID check was rejected'. Next day, ' Backend team still working on it'. Next day, 'All done'. Next day, 'ID check issues'. Next day, 'I've spoken with backend team who confirmed EOB complete'. Next day, 'Still waiting on backend team'. Next day, 'Still waiting, but by EOB I'll send email. No email. Next day, 'Yes nearly there, I'll follow up by EOB with an email update'. No email. Next day, 'It was done 5 days ago, please check'. Yes I can see my name is now appearing on app welcome page. Next day, requesting to port number to Telstra, 'Hello previous owner'. What! 'You need to wait until transfer is complete'. You serious mate! Next day, 'We received request from Telstra but ID not matching up'. Ok change you check my DOB has been updated in the system. Next day, 'Still checking'. Next day, can you confirm account number, 'its xyz' immediately disconnects the chat. Next day, sorry Telstra still cannot confirm details, 'try lower case' immediately disconnects.

I've got a degree in backend development and cyber security - I told them it does not take 3 weeks to update a database, someone with basic skills can do it with their eyes shut & push the update through a few systems. I did kindly offer to hack into your systems and do it for them in 2mins. No response.

Worst experience I've had with a customer service team. It became laughable at the end, knowing how stupid and inconsistent the responses will be. No point getting angry. Pay a bit extra to receive anything but this support.

Company makes it difficult to cancel a plan once started. I took out a mobile data plan while I was visiting Australia and now I can't cancel it from abroad. Do not use this company's services.

It's a scam. Please stay away