CitizenCard Reviews 

it's ok and a cheaper option for photo ID if you don't have a passport or driving licence but NOT all companies accept it so be prepared for that

As a disabled adult, I'm still struggling my way though this process and have yet to succeed. This company seems to assume that most people are tech-savvy - not taking into account that many learning disabled people struggle with digital instructions. They provide no means to speak to an actual person which adds more difficulty into the equation, so I sent an email, detailing my dyspraxia diagnosis and the limitations it causes. I asked for them to break down their digital application process into easier to follow instructions ie how to actually 'copy a link and send it to my chosen referee.' Instead of providing me with clearer, more detailed instructions they responded by telling me to get someone to help me with the application or ask someone to explain what their instructions mean. Why couldn't they do that??? Clearly, the TRUE needs of disabled people are not understood. The only other option is to apply via a paper application form which means sending bank details through the mail - not a safe option. It's like they're suggesting that if you're disabled then you have to make do with a less secure option because YOU'RE less important. Disabled people have to follow the same rules as everyone else, yet they are not facilitated to do so by yet another company who seem intent on pushing them to the outskirts of society. Citizencard, I have a disabled child who has ADHD, ASD and very serious mental health needs. He suffers with social anxiety and rarely goes out. As he has attempted suicide more than once in the past, I have to watch him 24 hours a day which very much restricts my own ability to go out. I rarely see people as my son's meltdowns are hard for to cope with, so how am I expected to follow your instructions to get someone to help me so that you don't have to??? I really hope you respond but will not be surprised if you don't

In short, the “urgent card” isn’t urgent.
Customer service “agent” is rude and asks unneeded questions, presumably for the sake of email.
I’m surprised that a “not-for-profit” (essentially charity) thinks that they can repeatedly ask for data. Even after saying that you’re asc and dyslexic. So, for an urgent service it should be dealt with more sensitively.

application 714525 - you cannot verify a perfectly legible to the naked eye passport and you refuse to refund [#WWB-452-83593]: [#GJW-592-55153]
Thereby effectively stealing my funds. Plus you do not make name rules clear on the application, even though I registered the account in that name.
Kindly refund me, or I take this further!

Very easy to set up and quick response. The process was a step by step guide,very easy to follow and understand. The online app gave me the info on how the process was progressing and when my card was sent. I paid for the rapid service and the 3 day turn around was spot on. All in all a great service.

Efficient! Amazing!

AVOID total waste of time 👎
Complete scam by the looks of things
Months into this and still not got a card
Be easier to get a passport
Anyone who said they received this is part of the scam

The whole process was straightforward and good but the reason I got the card was so I could use it in Tescos near my college in York but occasionally when I try use it some of the staff won’t except it as proof…….

cards are produced and sent quickly. Great service

Card is possibly useful but have not tried it.
Thoroughly dislike the amount of spam marketing "offers" sent through on email & there does not seem to be an option to turn off marketing emails only. Concerned about turning off all emails in case we miss something vital...
If Citizencard could confirm that unsubscribing from emails will only remove all the unwanted marketing ones, then that would be useful...

My card had run out so I needed to renew, and the process was easy with no problems. It went smoothly and I had my new card in no time. As yet not had to use my new card but sure it will be fine when I do.

Easy to navigate, prompt delivery. Thanks.

Avoid at all cost terrible company won’t even refund you if something goes wrong reported to trading standards

Quite a faff with photo ID and a live image to prove I exist. Got through it but you have to be both patient and motivated.
An anxious wait until the card came.
I paid with PayPal, just in case my money was going into a black hole.

Renewed my card simple and easy to do received card within a week

Very easy to replace my expired card.

Waste of time and money.

The advertising led us to believe that the CitizenCard would be accepted ID to enable my daughter to gain entry to bars and clubs, however she tried several bars and clubs who all said the same things: that since stricter regulations a few years ago, they have not accepted the CitizenCard as legitimate ID. CitizenCard have refused a refund as they say the fee is not for the card but the ID check and processing. We have now purchased a Provisional Drivers License which the clubs suggested she get.

Needed the Citizen Card quickly for identification purposes to get into festival. Ordered on Sunday and it was delivered to my home a couple of days later - really impressed.

My experience of having my own ID card is very reasonable and very productive. It helps very well for me to own an ID card like this also.
The ID card was delivered in good timing as well.