citypop.com Reviews 

Quick support, they really care...
Apartment sweet, cozy, compact. And great location in Frankfurt, I must say, right next to the river.

Stayed at City Pop Berlin recently and had a good experience overall. I really loved the location. I only wish I had booked a larger apartment than the S Compact, with balcony, but it was all good.

During my stay there was a construction site next door. It was quite loud for about three weeks while they were removing the roof and City Pop did what they could by regularly cleaning the balcony to remove the dust caused by the construction. Since I'm rating the apartment and the service rather than the neighboring building, still ready to keep all 5 stars.

I waited around 20 days for my deposit refund. Apparently, refunds are processed much faster if you pay by credit card than by transfer. In my case, it took a little longer, but it still arrived within the guaranteed 30-day timeframe, so everything was fine.

See you again for sure

Resté pendant 1 an et demi dans un Pop

1. Les logements n'étaient pas prêt, on a du être relogé pendant 1 mois dans un autre logement -> Hop les 2 déménagements ...

2. Il y avait des appart côté rue et d'autres côté cours. On avait spécifiquement choisi côté cours, mais on a été placé côté rue, en nous expliquant que la rue, bah c'est la cours ... On a du quand même démontrer ce quétait une rue pour être relogé

3. Je suis resté 1 semaine sans que ma porte se ferme (ce qui me semble quand même urgent). Le service de conciergerie de l'immeuble n'est apparemment pas préssé. A la fin j'ai acheté un tourne vis pour refaire la serrure moi même

4. Le service client de manière générale ... C'est l'application même de "je m'attendais à rien mais je suis quand même déçu". J'aurais préféré ne pas avoir de service client que le service client city pop. Des jours voir des semaines pour avoir des réponses. Si la moindre chose est deffectueuse dans votre appartement de par les précédents locataires, bah tant pis, ils ne le remettront jamais en forme.

5. Pour certains collègues qui étaient au city pop avec moi, ils ont été prélevés 2X dans le même mois sans explications. Difficile de se faire rembourser ...

6. Il fait une chaleur attroce durant tout l'été. Facilement 26/27/28 jusqu'à 32 perso en record

7. Au moment de réserver en Mars 2025, le batiment n'était pas fini et on a eu des photos d'un pop avec une chambre a part (ce n'est pas le cas) et une climatisation dans les étages supérieurs (ce n'est pas le cas)

8. Il y a 300 casiers au sous sol (1m²), on vous en prête un quand vous changez de pop mais attention, sur les 290 casiers libres, on vous dit qu'ils seront tous occupés quand vous changerez de pop (déménagement d'un appart à un autre)
En mode vous donner un 2ème mètre carré pour déménager c'est trop

9. J'ai eu 4 pops différents, à force j'ai trouvé les codes pour les casiers,.. Les codes ne sont jamais changés, attention à la sécurité, je pourrais venir chaque mercredi/jeudi voler les affaires de tout le monde

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Les seules raisons de venir ici, c'est si vraiment vous cherchez une location d'apoint avant de trouver un vrai appart, les apparts sont bien si les anciens locataires en ont prit soin

If I could give this a 0-star review I would, and I rarely give negative reviews. I am staying here for the past 4 months from January 2026 and have paid every payment according to my booking.

Suddenly, they charge 20% above my contracted rate at the beginning of April, and change my previous per night rate which was agreed and confirmed by them at the moment of booking via email confirmation.

When I disputed it with documented proof directly from their email confirmation, they ignored me for 3 weeks then threatened to evict me by the next day illegally at the end of April, in violation of their own T&Cs and Czech criminal law.

I’ve filed a complaint with the Czech Trade Inspection Authority and visited the police, who confirmed they cannot touch my apartment or belongings without a court order, and asked me to contact them if they try to forcibly remove my items.

As other reviewers have said, dont bother contacting their support line, they are useless and referred me to a sales manager Valeriya who as mentioned ignored several emails I sent, before threatening to evict me without responding to any of my documented proof and confirmation of a rate from their own email. Absolutely unprofessional people.

Oh and good luck trying to actually meet someone or call someone competent to work through issues, they have no on-site staff or phone numbers other than their useless service number. You might as well talk to a wall.

The apartment itself is OK, not great. As others have said, cleaners and “inspectors” come in at random times with no pre-warning and at no schedule (cleaners say they come at a 2 week timeframe but in reality it’s more like 3 weeks).

The billing practices and response to disputes are borderline criminal. If you’re thinking of staying here, especially long-term, DON’T.

Absolutely terrible experience and customer service. They agreed a refund on the 23rd of February, after they finally accepted their fault regarding us paying too much for our stay (because of a technical error in the booking confirmation). It is now more tha a month ago since they agreed paying us back, but we haven’t heard from them since and we haven’t seen our money yet. Now it is impossible to get in contact with them. So the big question is will we ever see the money?

Documented Concerns Regarding Tenant Rights, Charges and Contract Handling
I am sharing this experience based entirely on documented communication, including emails, WhatsApp messages and payment records.

During my daughter’s tenancy in a City Pop apartment in Milan, the following issues occurred:

• Two unauthorized entries into the apartment took place without prior notice or consent while my daughter was inside. In one instance she was in the shower, and in another she was asleep. These incidents raise serious concerns regarding the tenant’s right to peaceful enjoyment of the property.

• A €200 charge was applied directly to my credit card without explicit authorization and without any invoice or supporting documentation.

• The rental agreement was unilaterally shortened to April 16 without reasonable justification, despite prior written confirmation that my daughter could remain until the end of the contract.

• We received contradictory written communication from Ms. Francesca Tarantino. On one day she confirmed in writing that my daughter could remain until 01 October 2026, and the following day she informed us that she must leave by April 16. Both communications are documented.

• Allegations of misconduct, including smoking, were raised by management; however, these allegations were not substantiated during the inspection of the apartment.

• Misleading information regarding natural sunlight: prior to renting, we confirmed several times — including multiple written WhatsApp confirmations — that the apartment receives natural sunlight. In reality, the apartment does not receive sunlight. The rental decision was made based on this repeatedly confirmed information.

• A damage claim exceeding €2,000 was later presented based on what appears to be minor marks and normal residential wear, which seems disproportionate.

• During the communication process, we experienced behaviour that we perceived as hostile and potentially discriminatory based on nationality.

• Although the rental agreement was accepted through the City Pop system, a copy of the contract was never provided, despite several written requests. This prevented us from verifying the contractual basis for the charges and penalties applied.

We have initiated formal consumer procedures and contacted the company’s management in order to resolve the matter professionally.

Given the seriousness of these issues, we respectfully request the attention of the relevant consumer protection authorities in Italy to review this matter and help ensure a fair and transparent resolution.

All supporting documentation is available.

Good location, but that’s it.

A terrible experience and a huge scam. We stayed there for four months and had a booking confirmation with an agreed price for the entire stay. Nevertheless, we were charged several thousand more than agreed, and when we tried to correspond with them about it, they were impossible to communicate with. In addition, we still have not received our deposit back. All in all, a dreadful experience and a hotel that cheats its guests.

Overall, a very bad experience and a huge scam that you should stay away from.

They how now agreed a refund, because of their mistake. unforunatly after they agreed they stopped responding, so i have not heard from them in a long time now. Worst service ever. Will stay long away in the future and would recommend everyone to do the same.

I have never accounted such an unprofessional stay and company.
City pop scam their costumers and then they don’t have fully proof of their claims.
Stay FAR away from this company, I saw bad reviews about it and decided to book it anyway. I deeply regret that decision.
Stay away from City pop.

Nice room design. The working space was also very useful.

Stayed at City Pop and had a serious issue: the apartment was over 30°C, and no windows could be opened. Support was app-only chat, no phone, and they didn’t respond or fix it for days. Absolutely terrible—not livable conditions and zero help when you need it. Do not book with them!

🚨 SCAM ALERT – DO NOT BOOK! 🚨

Stay away from this hotel unless you want your holiday ruined.

I booked a room through Booking.com, got charged, and was never given a room. When I contacted the hotel, I was told they didn’t receive any booking — even though I had a confirmed reservation and proof of payment.

Worse, the customer service was shockingly bad. I spoke with three different people who all gave me the runaround. Each time, they put me on hold for 30+ minutes, only to never return to the call. I spent over 2 hours trying to get help and got nothing but silence.

This place is either completely disorganized or deliberately scamming guests. Either way, avoid it at all costs. Your time, money, and peace of mind are worth more.

❌ Never booking here again.
❌ You’ve been warned.