My 1st time. I went with low expeditions but genuinely enjoyed meeting everyone. The host also did a fabulous job of facilitating, but also being very low key. Thank you.
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Safe environment for women and good hosts. The quality of who attends can really vary, but then again, that's what it's like in real life! Theyre generally well organised and run smoothly
Bedrijf heeft geantwoord
The most slimy and technologically evasive company. Do not attend their events. A total and utter disgrace to people looking for connection. My mobile number had been used and abused using Cityswoons... Toon meer
Bedrijf heeft geantwoord
City Swoon is a scammy low value company. They are disgusting. They charge you a late fee of $19 for cancelling an event. Just their way of squeezing more money from you. Their “online dating” is a co... Toon meer
Bedrijf heeft geantwoord
3,0
Gemiddeld
56 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 87% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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Speed dating can be excellent
I met a number of interesting and charming ladies in a relaxed atmosphere. The event was well run. This was an over 60 event with 10 minutes with each person.
13 april 2026
Review zonder uitnodiging
Antwoord van cityswoon.com
Hi,
Thank you for your wonderful review!
We're delighted to hear you enjoyed meeting a number of interesting people in a relaxed atmosphere and that you found the event to be well organised. Creating a comfortable environment where genuine conversations can happen is exactly what we aim for.
We really appreciate you taking the time to share your experience and hope to welcome you to another CitySwoon event soon.
This is a terrible service
This is a terrible service. I attended one event and it was insulting. They do not have enough worthwhile men signing up. They report to match you after a "careful" analysis of your core beliefs and interests. I was matched up with the same exact people that every other woman was matched up with in the room. None of the men even remotely fit my preferences as far as politics, religion, education or professional status. I had nothing in common with any of them and was dying to leave. They also gouge you with charges after the fact. They misrepresent their matching techniques. Do not join this!
10 maart 2026
Review zonder uitnodiging
Antwoord van cityswoon.com
Hi,
We're sorry to hear that your experience didn't meet your expectations.
At our live events, our matching system is designed to introduce each guest to the most compatible people attending on the night. Unlike online matching, it works within the group of attendees who have checked in, so it isn't always possible to satisfy every preference while also ensuring everyone has the opportunity to meet a range of people.
We've recently released significant new features to our platform, giving members more ways to express their preferences and improve their online matching experience, and we'll continue refining both our events and technology based on customer feedback.
We're also sorry to hear you were unhappy with the membership charges. Membership options, pricing and renewal terms are displayed during checkout, and members can cancel future renewals at any time.
Thank you for taking the time to share your feedback. We appreciate it and are always looking for ways to improve the CitySwoon experience.
CitySwoon Inaction on Misconduct
Beware CitySwoon. They do not give refunds, even when they themselves are the ones who cancel events. They'll give you a credit for a future event, but what if you don't want to attend?
Their algorithms set you up with people who never show up, are late, or disappear without warning. When I complained about this behaviour, they not only took no action, but gave me a warning and threatened to terminate my account.
In the past four months, I was assigned eight dates who chose to disappear. Two spent our assigned date in line waiting for a drink. Another chose that moment to "stretch her legs", though only for my round. At one event, five of my six assigned dates were no-shows. Again, no refund.
If you draw attention to disrespectful behaviour, CitySwoon will label YOU the problem and revoke your membership.
26 maart 2026
Review zonder uitnodiging
Antwoord van cityswoon.com
Hi,
We're sorry to hear that this was your perception of your experience.
When events are postponed due to circumstances outside our control, we work to accommodate ticket holders, typically by offering a credit for a future event. We understand this won't suit everyone, but it allows us to maintain balanced events while giving customers the opportunity to attend another date.
We also take reports of inappropriate or disruptive behaviour seriously. If attendees repeatedly fail to participate in their assigned dates or behave in a way that impacts others, we investigate and take action where appropriate. Likewise, where concerns are raised about a customer's own conduct or interactions with other attendees, we review these carefully to help ensure our events remain respectful and enjoyable for everyone.
As we can't discuss the details of individual customer accounts publicly, we're unable to comment on the specific circumstances you describe. We do, however, appreciate your feedback and are sorry that your experience did not meet your expectations.
CitySwoon
Give this company a VERY WIDE BERTH
Give this company a VERY WIDE BERTH. They take your money, cancel events on the day and then tell you that you are not entitled to a refund but only a credit voucher. Outrageous, how can they refuse to refund you for a service not provided?! They also hoodwink you into signing up to their dating site to match with people at the event, then cancel the event. I politely asked for my money back. I told them that I felt they had mis-sold the dating service but they clearly only care about the money. They reluctantly refunded the event cost (they were obliged to do that by law) but not the £78 for the dating website as they said this is separate. It isn't! An absolute rip-off. If you want to try a really good face to face dating service events company then “It’s a Date” is excellent. I've attended an event which was excellent. DO NOT SIGN up to anything for City Swoon.
4 februari 2026
Review zonder uitnodiging
Antwoord van cityswoon.com
Hi Jill,
We're sorry to hear you were disappointed with your experience.
Unfortunately, events occasionally have to be postponed due to circumstances outside our control. When this happens, we always work to accommodate customers, and event tickets can be transferred or refunded where required under applicable consumer laws.
The membership you refer to is a separate subscription that provides access to CitySwoon's online dating platform and member features. It is available independently of any single event, and the membership terms, pricing and renewal details are displayed during checkout.
We appreciate that this wasn't the outcome you were hoping for, and we're sorry we couldn't reach a resolution that satisfied you. We do, however, wish you all the best in your search for a meaningful connection.
CitySwoon
I have yet to go to an event but signed…
I have yet to go to an event but signed up to go next month. I noticed a $117 charge on my card which does not line up with the membership cost. Be aware!
15 maart 2026
Review zonder uitnodiging
Antwoord van cityswoon.com
Hi,
We're sorry to hear about your concern.
For clarity, CitySwoon memberships are subscription-based, and the membership terms, pricing and renewal details are displayed during checkout. Future renewals can be cancelled at any time.
You do get guaranteed big discounts on events with membership and access to great features online. For example, if you attended only 4 events, you would have saved you entire membership.
CitySwoon
I've been to five events and only to be…
I've been to five events and only to be told by women they're looking for friendship not sure what they're looking for or just passing through town and trying the event a lot of women show up only to get drunk for the night or to sleep around with the last guy at the very end of the night and catch an STD would not recommend going here it is 2 hour event women here don't respect men you're going to waste your time and night.
13 maart 2026
Review zonder uitnodiging
Antwoord van cityswoon.com
We're sorry to hear your experience across several events didn't meet your expectations.
CitySwoon events are designed for singles who are genuinely looking to meet new people and make meaningful connections. While we can't guarantee who any individual will connect with, our goal is to provide a welcoming, respectful environment where everyone has the opportunity to meet compatible people.
We don't tolerate inappropriate, intoxicated, or disrespectful behavior at our events. If we receive reports that a guest has behaved inappropriately or violated our code of conduct, we investigate and take action where necessary, including removing or permanently banning attendees from future events.
Every event has a different mix of people, so experiences naturally vary. We're sorry your experience has been disappointing, and we appreciate you taking the time to share your feedback.
CitySwoon
Lack of organization
I came to one of their events with my backpack because I went from work to the gym, and from there to the event. I was informed that there wasn't a cost check and I would have to walk around the pub for 2h to find my matches with my heavy backpack, then I left.
Oh, they also emailed asking us to be there by 7:15, but when I got there, they said the event would start at 7:40. Had I known that, I would have gone home to shower and avoid the whole backpack situation.
The subscription also sucks. I paid for 3 months so I could.send and reply to messages but I never get any. Men my own age won't reply. It's extremely frustrating.
5 maart 2026
Review zonder uitnodiging
Antwoord van cityswoon.com
Hi,
We're sorry to hear the evening didn't work out as you had hoped.
Our events are designed as a relaxed, party-style experience where guests move around the venue between dates rather than remaining seated. This format is outlined on our website before tickets are purchased, as it creates a more natural and social atmosphere than traditional speed dating.
Guests are asked to arrive before the event begins so everyone can check in, receive their welcome information and be ready for the first round of matches. Unfortunately if other guest are late, dating itself starts a little later to make fora more balanced event and better experience for all.
We're also sorry to hear your online experience hasn't met your expectations. We have had a huge upgrade for this side of the website.
Thank you for taking the time to share your feedback. We appreciate it and will continue looking for ways to improve both our events and online experience.
CitySwoon
Watch out for their monthly account…
Watch out for their monthly account gouging.
$49 per month from 2nd month, unbeknown to me until the debit hit, where I then need to spend to MORE to attend an event...in other words no actual dates for my $49 and a single event would then be something approach $100.
Underwhelming events for an over-priced outcome.
AVOID!
24 februari 2026
Review zonder uitnodiging
Antwoord van cityswoon.com
Hi,
We're sorry to hear you were disappointed with your experience.
The $49 monthly charge relates to the CitySwoon membership that was selected as part of your ticket purchase. The membership and its renewal terms are displayed during checkout, and members can cancel at any time to prevent future renewals.
The membership provides more than event discounts, including access to our online dating platform, unlimited likes, weekly Super Swoons, increased profile visibility, the ability to see who has liked you, and other member features. Event tickets are purchased separately, with members receiving discounted pricing.
We appreciate that memberships aren't for everyone, and we're sorry this wasn't clearer to you. Thank you for taking the time to share your feedback, as it helps us continue improving both our communication and customer experience.
CitySwoon
Absolutely terrible company and customer service !!
If i could give 0 stars i would very easily !!!!!! Absolutely terrible company !!! They will not give you a refund if your not interested in attending and if you don't go your charged even more . So your basically forcing . They make it damn near impossible to get ahold of them to dispute anything and when you do it's through emails , so you have to argue over emails over YOUR MONEY which shouldn't even be up for discussion. They keep saying it's part of our policy and that it helps pay for venues . You are a customer service company that isn't for your customers and pretty much saying you have to go and hopefully you'll enjoy enjoy or dont go and we charge you more money. It's just a horrible way to run a customer service business. Which I see why they have terrible reviews and are so pressed to keep your money which isn't theirs to begin with. It's not right or fair to do this to anyone . You don't know people's circumstances or what they are going through . I truly hope they get a class action lawsuit against them for this and end up going under . How can you expect anyone to want to come back to you after you say you cant have YOUR MONEY back ? They said this is normal for businesses to run like this and event companies . Which is dont know of any company that doesn't offer a refund or at the worst charge a refund fee which is very rare . Something needs to be done about this immediately. They have no contact number which is ridiculous as well . I hope whoever reads this is able to to do something to them and get this fixed . Whoever arianne and Chris are from city swoon you both have no understanding of life and business ethics because you have completely and utterly have no regard for the next person and the fact that you said I'm not being forced when your policy says it's either go or be charged extra . Thats being forced and your stealing because I asked for my money more than 7 days in advance as stated in my emails and you won't give it back to me and are putting me in a situation where I pretty much have to go or try and give it to a friend which no acquaintance I know whould even attend something like this. They also use false advertisement which was confirmed when I actually went to an event and talked with the women there .
17 februari 2026
Review zonder uitnodiging
Antwoord van cityswoon.com
Hi Jason,
We're sorry to hear you're so disappointed with your experience.
Our events require significant planning, venue commitments and careful balancing of attendee numbers. For this reason, our booking terms differ from many retail purchases. Tickets are generally non-refundable, and our cancellation and no-show policies exist to help maintain balanced events and provide the best possible experience for everyone attending. These terms are displayed during the booking process.
We understand that unexpected circumstances can arise, and we appreciate that this policy won't suit every situation. That's why customers who notify us at least seven days before their event are eligible to transfer their ticket to another event as a credit under our booking policy.
Regarding customer support, we provide assistance via email so we have a clear written record and can investigate each enquiry thoroughly and consistently. We're sorry you felt your concerns weren't handled in the way you had hoped.
Finally, we do not accept the suggestion that we use false advertising. We work hard to accurately describe our events and continually refine both our events and customer experience based on attendee feedback.
While we appreciate that we haven't reached agreement in your case, we do thank you for taking the time to share your views.
CitySwoon
City Swoon Adelaide Do not bother! It’s dating apps in real life
First time going to one of these and never again. I was offended with my matches. They don’t vet the men. One of them was absolutely plastered an hour into it. The organisers knew this as she brought him over to me. A bit lack of duty of care. He was belligerent and rude. He was actually cut off at the bar.
I bought a ticket and one month membership and they took another $49 the month after. After I disputed it they showed me screenshots but when I tried to look for it I couldn’t. They refused a refund even though I won’t be going back so all I’m getting for it is matches of men that are not my type. They brag about a high success rate but that is totally inflated and basically lies
14 februari 2026
Review zonder uitnodiging
Antwoord van cityswoon.com
Hi,
We're sorry to hear that this was your experience.
Providing a safe and respectful environment is extremely important to us. We do not tolerate intoxicated, aggressive or disrespectful behaviour at our events. If a guest is intoxicated or behaves inappropriately, we take action, including removing them from the event where necessary and permanently banning them from future CitySwoon events. We also investigate any reports we receive after an event so appropriate action can be taken.
While we can't guarantee who attendees will personally connect with, all participants are genuine singles attending to meet people in person, and our matching algorithm is designed to introduce guests to the most compatible people available at the event.
Regarding your booking, the ticket you selected included a monthly membership, which is displayed during checkout and renews automatically until cancelled. Our support team provided screenshots of the checkout information when responding to your enquiry, as we appreciate these details can sometimes be overlooked.
Finally, we take issue with the suggestion that our published results are inaccurate. Our success metrics are based on data collected from over a million real dates across our events and are continually measured from attendee outcomes.
We're genuinely sorry the event wasn't a positive experience for you and appreciate you taking the time to share your feedback.
CitySwoon
Designed to keep you single!
Terribly structured dating events. It’s as if their events are designed to keep you single so you’ll come back and spend more money with them. Poor value, full of technical issues, don’t bother!
13 februari 2026
Review zonder uitnodiging
Antwoord van cityswoon.com
Hi Theo,
We're sorry to hear you didn't enjoy your experience.
Our goal is exactly the opposite of what you've described. We want people to make genuine connections and meet someone they click with. In fact, the majority of our attendees are first-time guests, and our success depends on people enjoying the experience enough to recommend it to friends and return only if they choose to.
We're also sorry to hear you experienced technical issues. We've recently completed a major upgrade to our website and event platform, and we're continuing to refine it based on customer feedback.
If you're willing to share which event you attended and the technical issues you encountered, we'd genuinely appreciate the opportunity to investigate and improve. Please respond to any email from us and someone from our customer team will get back to you.
Thank you for taking the time to share your feedback.
CitySwoon
I have attended 3x
I have attended 3x, and here are the reasons why i rated it 2 stars:
1, Hosts often being late, and we don't have enough time to have "a conversation" already.
2, They dont have enough people to pair up. On some turns, someone has to sit alone. They have been doing this for a long while, it should be more organized.
3, Participants don't know the details of who you will be "dating" until "very last minute", and often don't even have time to look at the profiles.
4, The website is not user-friendly.
I love the idea of meeting in person though.
18 december 2025
Review zonder uitnodiging
Antwoord van cityswoon.com
Hi,
Thank you for taking the time to share your feedback.
We're sorry to hear parts of the evening didn't meet your expectations.
Our hosts generally arrive before the advertised start time, and we've recently introduced a new self check-in process that allows guests to check themselves in on arrival, helping events begin more smoothly.
Attendance numbers can vary from event to event, particularly when there are last-minute cancellations or no-shows, but we work hard to keep our events as balanced as possible because we know that's important to everyone's experience.
Our events are deliberately designed to have a more relaxed, organic format rather than the traditional bell-and-whistle style of speed dating. Many guests tell us they enjoy the more natural atmosphere and conversations this creates.
We've also recently completed a major update to our website and member experience, with a range of improvements based on customer feedback, and we'll continue refining both our events and online experience.
Thank you again for your comments. They do help us continue improving.
CitySwoon
Very poorly organised
Very poorly organised and if they change the date on you and you get can’t go well they have a no refund policy, which isn’t sus at
“No refunds. Sorry, these events are tricky and time consuming to organise. We also take pride in having closely balanced numbers”
21 januari 2026
Review zonder uitnodiging
Antwoord van cityswoon.com
We're sorry to hear you were disappointed.
While we do have a no-refund policy because our events require careful planning and balanced attendance, when an event has to be postponed or affected by circumstances outside our control, we always work to accommodate our ticket holders. In your case, a credit was offered so you could attend another CitySwoon event at a time that suited you.
We understand that a new date won't work for everyone, and we're sorry for the inconvenience this caused. Event changes are never something we want to make, and we only do so when necessary.
Thank you for your feedback, and we wish you all the best.
CitySwoon
Save Your $$$
These idiots don't even show up to host the events. It's mostly unattractive people that no one wants to date anyway. One of the 2 hosts didn't bother to show up so none of the phone tech could be used. The other host announced that "we are gonna do it old school". I walked out. Garbage company. They're denying giving me a full refund but I'll get it, believe me.
11 december 2025
Review zonder uitnodiging
Antwoord van cityswoon.com
Hi Walter, there were two host there. Our tech was rectified that night after a brief outage. That is extremely rare. Sorry you missed it.
I used City Swoon 3 times be careful of penalties
I used City Swoon 3 times. The first two times were enjoyable. And reasonably priced. The second time was a little chaotic as there was an imbalance of numbers. I had to wait around after a few dates with little explanation before I asked why I had no date. It was explained to me I had a break due to uneven numbers. OK I thought. The third time was meant to be Tuesday 9th December 2025. After receiving text messages advertising a reduced ticket price due to more women booking than men!! I thought why not. Unfortunately due to unplanned emergency work I couldn't make it. I wasn't expecting a refund. But I did text to say I couldn't make it. I then received a no show fee of £10 for not attending!? I complained as I received no warning. My response from City Swoon was to tell me by email that is our policy. And basically it was because they needed balanced numbers. And it does mention the penalty when purchasing the ticket!! There was no empathy for my situation. And no understanding I am a returning customer with potential to tell my single friends about this alternative to speed dating! And also I might have booked many future events for far more than the £10 penalty because of policy!! So the numbers must balance when it suits!! I will never use City Swoon again!! Happy Christmas
9 december 2025
Review zonder uitnodiging
Antwoord van cityswoon.com
Hi Mark,
Thank you for attending three CitySwoon events, and we're pleased to hear you enjoyed your first two experiences.
We're sorry that an unexpected work emergency meant you couldn't attend your third event. We appreciate that situations like this do arise.
The no-show fee exists because late cancellations and no-shows can significantly affect the balance of our events, impacting the experience of everyone attending. While the fee is outlined during the booking process, we understand it can still be frustrating when circumstances are genuinely outside your control.
We also appreciate your feedback about communication at your second event. When there are unavoidable imbalances due to last-minute cancellations or no-shows, some guests may have a short break between dates, and we'll continue working with our hosts to explain these situations more clearly.
Thank you for taking the time to share your experience. We genuinely value your feedback and wish you all the best.
CitySwoon
I enjoyed my experience but the…
I enjoyed my experience but the customer service is terrible!
I bought a ticket for a friend and he has to buy another ticket. They said it would be adjusted when we got there but this didn’t happen. I then was hoodwinked into a subscription. Dodged! I complained and they said- buyer be aware.
$88 for me to attend (bought a ticket for a friend)
Two charges of $34z
This felt unethical!
24 november 2025
Review zonder uitnodiging
Antwoord van cityswoon.com
Hi,
Thank you for your feedback, and we're pleased to hear you enjoyed the event itself.
We're sorry to hear you were disappointed with your experience afterwards. The ticket you purchased was part of a ticket + membership bundle, which provides a significantly lower event ticket price than purchasing a standalone ticket. The membership is clearly shown during checkout and can be cancelled at any time.
We genuinely appreciate the feedback and are always looking for ways to make the booking process clearer.
CitySwoon
It’s not worth your time as a guy
It’s not worth your time as a guy. Literally I was there for only one hour and 20 minutes because of a couple girl no shows.. and then they marched me with two dudes for a “friend” zone. Total waste of time and money
24 oktober 2025
Review zonder uitnodiging
Antwoord van cityswoon.com
We're sorry to hear you didn't enjoy the event.
It sounds like there were a couple of late no-shows on the night, which unfortunately left the numbers unbalanced. Rather than ending the event early, we paired a small number of attendees in a friendship round so everyone could continue socialising while the event concluded. We understand that wasn't what you were hoping for, and we appreciate that it was disappointing.
We work very hard to maintain balanced events, but last-minute no-shows can occasionally affect the experience despite our best efforts.
Thank you for your feedback. We'll use it as we continue looking at ways to better manage these situations when they arise.
CitySwoon
I would not use CitySwoon again
I would not use CitySwoon again. They are to expensive, charge a no show fee and I was not impressed with the set up, extremely poorly arranged and very negative vibe. The hosts acted as though they wanted to be somewhere else and had better things to do.
30 oktober 2025
Review zonder uitnodiging
Antwoord van cityswoon.com
Hi,
We’re sorry to hear this was your experience and that the event did not feel well organised or welcoming on the night. That is not the standard we aim for, and we’ll be reviewing your feedback with the hosting and events team.
We also appreciate your comments about pricing and the no-show fee. Our events rely on balanced attendance, so late no-shows can affect everyone’s experience, but we understand this can be frustrating and we’re always looking at how clearly this is communicated.
If you’re open to it, please contact us directly with the event details so we can look into what happened on the night.
CitySwoon
Cityswoon hides overcharging in the small print
Cityswoon has continued to charge me $49 per month after I signed up for one event last year. I have only just noticed the withdrawal on my account yesterday. I emailed them and they responded with a screenshot of some details regarding membership and the print is so small you can't read it. So, this is clearly their business model, hide the on-going extra fees in the small print. I have contacted my bank and they are raising a dispute with Ezi debit to recoup this sneaking over charging.
7 november 2024
Review zonder uitnodiging
Antwoord van cityswoon.com
We’re sorry to hear this was your experience.
Our no-show fee is there because the balance of attendees is important at speed dating events, but we understand it can be frustrating and we’re sorry this added to your disappointment.
We’re also concerned to hear your comments about the organisation, atmosphere, and hosts. That is not the standard we aim for. Please contact our support team with the event details so we can review what happened and follow up properly with the team involved.
Antwoord van cityswoon.com
Thank you for letting us know! Glad you liked it :)
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