Clark & Rose (Removals) Limited Reviews 

From my first telephone call with Veronica on 24th July through to saying thanks and goodbye to Steve and Scott on completion of my house move on 21st August my experience of Clark & Rose has been first class.
Between these dates Scott Middleton persevered to carry out the video survey (despite me having IT problems) and was able to give me a competitive quote; Vicki and Richard helped me through the payment process; Veronica provided confirmation that the agreed timetable would be met and Steve and Scott turned up in South Wales on schedule and made a challenging job look straightforward - a great team effort which took the stress out of what could have been a stressful time for me.

Clark and Rose have been great from the start. We moved from Scotland to Tennessee and had a lot of questions about how to do that. They kindly answered all of our questions and offered to help clarify the required paperwork. From the admin team to the movers, they were excellent and reliable. The movers were efficient and made me confident that our stuff would arrive securely. All around great team! Thank you Richard, Vicki, Danielle, Gary, and Allan!

The whole process of moving was made easier, using a company with many years of experience.
Everyone was very friendly and helpful. Nothing was too much trouble.
It didn't go quite as planned, but I was never left in any doubt that everything would be ok, and it was :-)

The kindness and the profesionality of the whole staff. They were extremely helpful in any aspect of the move.

I would like to recommend Clark and Rose shipping company to anyone! Faultless service. They made my move from the UK to Canada as smooth as possible. Scott and Vicki were fantastic! Thank you again!!

AI recently retired, and Clark & Rose moved my belongings to Spain. A quality service throughout. Excellent and prompt communication and the men who dealt with the boxes were incredibly efficient! I could not have been more pleased.

We made a big decision this year to retire to Portugal. From my first enquiry to Vicki how this was going to be possible, to receiving our belongings they have been beyond excellent..

Vicky and Emily explained all the legal stuff required for customs. All through this process, Vicki was amazing she kept me informed (sometimes daily) re:what documents were needed and how and where to get them.

The guys who came and packed our stuff did so with care and professionalism and nothing was a bother to them.
Vicki kept me informed of the progress and the expected delivery date all the time.

Aaron and Gary who brought our stuff over in the lorry were fantastic. They unpacked it, (in 32* heat) and brought all our stuff to our apartment.
They were so nice, nothing was a bother and cheery with it.
Definitely recommend Clark and rose, as I felt safe in the knowledge that they had done this many many times before and were so happy to answer my very numerous questions.

Thanks all, you have been fabulous.

Annette and Brian

Very professional service all round.
Careful and efficient packing, loading & unloading.
Friendly staff.
Competitive price, value for money.

From start to finish our move went very smoothly, I cannot recommend this company enough

Very fast and professional service.

Great service

I moved personal belongings from the USA to Scotland after a 5-year work assignment and circumstances being kept everything in storage for almost 2 years. As such, I had to engage with the Clark & Rose team in Aberdeen about billing and ultimately delivering my goods.

Staff were excellent, they were responsive and informative, always. Team delivering and unloading my belongings were on the same plane, they, too were excellent, very professional but with a friendly touch, they were very careful and went out of their way to ensure I was happy with where they placed everything.

An altogether excellent customer experience!

I’ll most definitely engage Clark & Rose in the future should a move be on the cards.

We used Clark & Rose again for our recent move. The staff were polite, quick and helpful and took great care of our belongings. Office staff efficient and great to deal with too.

Due to arrive day prior to moving to pack, didn’t show despite being promised they were on route, causing huge stress. At 5pm phone call to say they weren’t coming and would be with us first thing in morning, the day of completion. I was two hours late from handing over keys due to this causing me undue stress! However I can not fault the group who turned up to do the packing.
To date I still have not had my belongings and they cannot provide me with a date, could be as much as a further 4-6 weeks, this is since 2 May 2025.
My belongings missed their original shipping date, allegedly due to the freight companies transport breaking down which Clark and Rose are taking no responsibility for despite my contract being with them. I have been in my new home in Canada since beginning of June with no belongings!

Right from quotation to moving day a very good experience. Very polite, professional and careful moving team. Couldn’t fault them. Would definitely use them again without hesitation.

Guys made everything super easy, nothing was too much trouble. Highly recommend Clark & Rose

We used Clark and Rose for our house move and they have been so professional, I would definitely recommend them.
The movers on the day were so careful with our property and very efficient. They were all really polite and friendly people.
Before leaving they asked us to go around the property with them and point out any boxes that needed to be moved so that we would find it easier to unpack or put up the bed frames etc. No boxes needed to be moved as they had been considerate placing them the first time.
I would definitely use this company again if we were to move and will recommend them to anyone that asks about our move.

The removal guys were brilliant, nothing was too much trouble.

Massively pissed off with Clarke and Rose. They stole a mug from my possessions. They clearly have absolutely no respect for me or my belongings because multiple staff members have just laughed at me when I have asked for it back, clearly implying it's of so little monetary value that it is irrelevant to them. They have admitted they use it in their site kitchen, and despite my repeated asking in person, on the phone, by email, they won't return the mug. They don't deny they have it, they just have zero interest in returning my item. I should mention that there were breakages and damage in the move as well. As an organisation they lack respect for the belongings of people they move and I would never use them again, or recommend anyone else uses them either.

RESPONSE TO THE BELOW: No I won't remove the "allegation" because it's true. The crews confirmed to me they knew exactly the mug I was talking about. It was the mug that I had served tea to your crew in and they failed to return to me at the end of the day. They described the precise mug. I thought the mug was inside the storage container where it had been set down during the removal process and assumed it was safely in store, although in an unorthodox manner, so it was only when they told me it was being used in your site kitchen that I discovered it was not being delivered with the rest of my possessions. This was DURING the delivery so don't give me 7-day limit, it was raised on the day! The fact that you describe the circumstances of the theft incorrectly here is absolute proof that you have failed to listen or respond at any time when I have contacted you.

Furthermore it is an absolute lie that you have phoned me and told me anything. My emails have gone without response other than "thanks for enquiring, we'll look into it." I was told when I phoned you that you would look into it and you made no further effort to contact me to give me any information at all. This new story about "similar mugs" is brand new and something you've added here to try and pretend you have looked into it when you haven't. It's very implausible because it was a very distinctive mug, one of a set that is now incomplete.

Maybe I put too much trust in your crews to return the mug, maybe I should have raised this on some official form - but your terms and conditions are very clear I wouldn't get anything for a low value item anyway. The point remains that the mug was taken, and it would have been really easy for someone to return the mug to me - you know perfectly well how close I am to your site - but you just couldn't be bothered to even respond to me when I repeatedly asked for it. However you did email me on multiple occasions asking for a Trustpilot review and so now I've given my honest opinion of why I would never trust Clarke and Rose again, and why I wouldn't recommend them. That's perfectly fair and reasonable.It is a perfect indication of the Clarke & Rose approach to customer service that every contact when I was being polite and friendly and not public was totally ignored, and you're only interested in talking to me at all about this now there's a public review.