Clarks - Loughton Reviews 92

My friend needed to buy some shoes to be adapted for her after an operation. Patti F was so helpful and friendly and so patient helping my friend. We couldn’t have had a better assistant.

Great customer experience. Happy people in store and very tidy.

Patti was very helpful!

Lady Patti of Loughton store near London
It’s very nice to talk and bought nice pair of shoes
She is very friendly & professional person which I was very pleased to spend money in store
Hafeez
Premier mini buses

Manager let me in on the last minute to make a return. Legend

Amazing customer service fitting school shoes.

I visited Loughton High Road Clarks today and my children had their shoes fitted by Nav. The best experience we have ever had. I have 5 children aged 4-16 so we have had a lot of experience of this! Nav was so personable, knowledgeable and kind. She took time to make sure we got the best pair for their feet and it was well worth the trip.
Thank you Nav! X

The store manager showed outstanding customer service by helping my child to measure his foot and find the most comfortable school shoes and plimsolls. We couldn't find the right size of the plimsolls in the shop so he made an online order and today ( the next day)it was delivered for free.
The manners, communication and service are the best. I wish all the shops could be like this.
Thank you.

Sacha was fantastic excellent customer service and helpful. Great with the children.

I went into the Clark’s branch on Loughton High Road today, and we were helped by the absolutely lovely Sasha.
I went to Clark’s to get my two children’s feet measured with hope of finding their new school shoes. Sasha was absolutely fantastic through every interaction. She was quick to understand my needs, and built fantastic rapport with both my kids. She was very fast at grasping their sizes, needs and styles - all the while displaying exemplary customer service skills. Sasha also had a great working relationship with all her colleagues which just made it even more of a welcoming environment to be in. Clark’s head office: Sasha has every element needed in being the absolute best customer service provider and ought to be promoted to senior sales role or customer service officer specialising in kids shoes - you just need to observe her amazing skills at work! Thank you for a wonderful experience today Sasha, we will see you again for the next set of school shoes!

Bought kids school shoes from Clarks Loughton. Staff that served us in store very nice and friendly. Walked 1/2 hour walk home in them to find they all ready had significant wear and damage to the sole at the back of both shoes. After only half and hour of walking. They're not going to last the term at that rate. We phoned the shop and we're dismissed blamed for the damage. We were half heartedly told to email with photos which we did but have not had any response. Very disappointed in this service and the quality which is awful from a trusted institution. Won't shop here again.

Edit - as requested I have a ticket and trace number on the emailed receipt. Ticket - 115087689
Trace number- A0000000031010
Is this what you referring to?

Jackie was lovely from start to finish. I was waiting half a minute for help. She also suggested cleaning products for the shoes I purchased. Great shopping experience.

Excellent Service for Back-to-School Shoes

I had a great experience at Clarks thanks to the wonderful assistant Patti and the Loughton branch who helped fit school shoes for both of my boys. She was patient, friendly, and really knowledgeable—making sure each pair fit perfectly and suited the boys’ needs. She made what could have been a stressful shopping trip quick, easy, and even enjoyable! I really appreciated the attention to detail and genuine care. Highly recommend!

Simply superlative service from Patti at Clarks in Loughton.

Attentive, charming, efficient, an absolute delight.

Thanks Patti!

Brilliant service at the Loughton store.

Nav developed an immediate rapport with me. She was so friendly and welcoming.

It was a win situation because of Nav being so helpful. I bought a pair of sandals that were not available in the shop and Nav got a sale.

There was another lady in the shop who was equally delightful.

No fuss easy purchase ...refunds if necessary...

Thank you to Helen at the Loughton branch who gave us excellent customer service.

Loughton branch. Excellent friendly service from Jackie.

Patti helped us find a pair of first shoes for our 14 month old she was so helpful and patient and just made the whole experience wonderful! Highly recommend! Thank you Patti !

Sasha who served us in the Loughton store was extremely helpful,knowledgeable and professional and made our buying experience of two pairs of shoes a very pleasurable one.

Thank you for your help today Patti with my son’s school shoes measurements and purchase